SocketLabs Reviews

I have enjoyed working with the API. We send tons of emails through their system without the slightest hiccup. We pull stats out of their API to create stunning dashboards of data for our clients to measure how well their campaigns perform. The well-documented API from socketlabs made the whole process a breeze to create.

Lack of prebuilt non-zapier integrations. On occasion, we have a software solution ecosystem. Certain clients may have ERP or other major integrated systems. Very generally speaking, we have not had the fortune of being able to tap into pre-written integrations for these systems. (Yes, this is nit-picky. It was the only thing I could come up with!)

I have never found an issue with it. It just works, it's amazing. The setup was a breeze and got it up and running in no time. Literally, it just took me like 2 minutes.

Nothing really. I don't have anything that I don't like.

Seemed like it was worth a try. The price sounded good. Seemed like it could potentially be a better deal than my current one... it wasn't.

First of all, they took a time-tested, carefully vetted list which had 0 complaints for the past 4 months and demonstrated that their bounce rates were 4x higher than I was used to. Then, they suspended my account after 800 emails were sent (out of 32,000). Not very impressive. Not worth the time and effort, and it was free. They were even bouncing emails sent to old friends whose emails I knew for a fact were correct.

It is easy to set up and easy to use. Once we had it configured it has required very little maintenance and virtually no problems ongoing.

A little more support would be helpful regarding "secure email". Their website explains it but it is a little technical. I would like an easy way to change secure email settings. Also, I haven't found a way to have an automated report emailed to me showing all successful or failed email deliveries. But these are very small issues. And I can live without them.

We have used socket labs for over 8 years now and have been very happy with it. The metrics and statistics they provide are very detailed. You are able to get very granular with your reporting. Customer support is very quick to provide answers.

So far we have not had any issues with the service.

Oustanding service including proactive advice, fast response, overal quality of delivery.

We have no complaints in the three years we've used SocketLabs.

Price, value, support and ease of use.

I have found no cons so far with their product.

I resell web hosting and email accounts for neighbor Kona Coffee Farmers. We have had quite a few problems sending emails to people who have free email accounts (Hotmail, Yahoo, etc). Issues have involved DKIM and SPF and getting all the criteria correct to eliminate rejected emails. I tried the free SocketLabs email service and found that it solved the issues we were having. The emails went through with no problems. I can recommend SocketLabs and continue to recommend them.

I have had no issues at all. Setup was easy.

I can create my own templates and can have separate lists and yet still send to all if I choose. Love the sections and how easy it is to insert both text and images. Link to website pages etc.

Until I found the sections section. this programme was not easy to use...... Most happy I found it

The customer service is excellent. Over the years, I've reported the occasional bug and the team has been very quick to respond. The service is very reliable; there's never been a server failure for our mailings.

Initial setup can be tedious. It took a few iterations to include all of the required bits in the profile setup.

The best thing about SocketLabs is that it works. Sending out a weekly newsletter via email is no longer a hassle, as it used to be. The second best thing is that, for the size of our mailings, it is free.

Getting through the setup process was a strain. Some aspects are not intuitive, and the help/tutorial documents are not as good as they might be. However, Ginny, our SocketLabs go-to person, was very knowledgeable and very helpful.

Reliability Ease of use Other text entered because the evaluation system has a minimum length, which is stupid.

Why do I need to type forty characters here?

To get emails delivered without issue. Using socketlabs, emails get delivered everytime.

It would be nice to have an android or iphone app to monitor the dashboard.