Khoros Marketing Features

Khoros Marketing

Social marketing campaign and brand management

4.29/5 (17 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Automated Publishing
Benchmarking
CRM
Calendar Management
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Collaboration Tools
Competitive Analysis
Configurable Alerts
Contact Management
Content Library
Content Management
Conversion Tracking
Customer Engagement
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Drag & Drop
Engagement Tracking
Feedback Management
Image Editing
Keyword Filtering
Monitoring
Multi-Account Management
Multi-Campaign
Multi-Channel Management
Multi-Channel Marketing
Negative Feedback Management
Performance Metrics
Post Scheduling
Real Time Analytics
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Sentiment Analysis
Social Advertising
Social Listening
Social Media Integration
Social Media Monitoring
Social Performance Management
Social Promotion
Tagging
Task Management
Template Management
Third Party Integrations
Trend Analysis
Visual Analytics
Web Forms
Workflow Management
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API
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Automated Publishing
Benchmarking
CRM
Calendar Management
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Collaboration Tools
Competitive Analysis
Configurable Alerts
Contact Management
Content Library
Content Management
Conversion Tracking
Customer Engagement
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Drag & Drop
Engagement Tracking
Feedback Management
Image Editing
Keyword Filtering
Monitoring
Multi-Account Management
Multi-Campaign
Multi-Channel Management
Multi-Channel Marketing
Negative Feedback Management
Performance Metrics
Post Scheduling
Real Time Analytics
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Sentiment Analysis
Social Advertising
Social Listening
Social Media Integration
Social Media Monitoring
Social Performance Management
Social Promotion
Tagging
Task Management
Template Management
Third Party Integrations
Trend Analysis
Visual Analytics
Web Forms
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Automated Publishing
Benchmarking
CRM
Calendar Management
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Collaboration Tools
Competitive Analysis
Configurable Alerts
Contact Management
Content Library
Content Management
Conversion Tracking
Customer Engagement
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Drag & Drop
Engagement Tracking
Feedback Management
Image Editing
Keyword Filtering
Monitoring
Multi-Account Management
Multi-Campaign
Multi-Channel Management
Multi-Channel Marketing
Negative Feedback Management
Performance Metrics
Post Scheduling
Real Time Analytics
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Sentiment Analysis
Social Advertising
Social Listening
Social Media Integration
Social Media Monitoring
Social Performance Management
Social Promotion
Tagging
Task Management
Template Management
Third Party Integrations
Trend Analysis
Visual Analytics
Web Forms
Workflow Management
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Mobile apps

iOS App


14 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


31 reviews

Khoros Marketing Feature Reviews

14 reviewers had the following to say about Khoros Marketing's features:

Michelle C.

Meets your needs

2021-08-15

Pros

Khoros Marketing is for you if you want to gain access to high level social media metrics

Cons

The reporting widgets weren’t that advanced and the interface could improve because it is a little slow sometimes

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dana D.

Good social media tool

2019-11-07

It helps us organize content and receive approvals for publishing.

Pros

For content scheduling purposes, it is great.

Cons

The analytics side of the product is not as strong as content and listening.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
hayley c.

Khoros

2020-08-25

It was a really expensive product for what we we got.

Pros

The platform was very customizable for our brand. We were able to make the community really unique

Cons

The functionality and UI was not that great, or easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Samantha S.

Great growing software

2017-10-04

Spredfast makes publishing, sorting, and tracking your social media activity so much easier than it would be otherwise.

Pros

It's easy to use, with options to add on various features based on your needs, meaning this could be the most basic or the most robust social media automation tool out there.

Cons

It's not the tool for everyone, but is amazing for growing medium-large companies who need to streamline their social media process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
catherine c.

one of the best tools for social media!

2018-03-14

a tool that has helped me a lot in the programming of my social networks among others, excellent tool

Pros

You can respond and follow your followers in real time, through a very simple and very easy to use interface.

Cons

It is a bit difficult to program multiple resending since the window is very small, but that would be my complaint, for everything else .. this tool is very good, I am very satisfied

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
HUGO C.

Backend not administrator friendly

2020-05-20

The back-end administrative interface present a steep learning curve, even just to find my way navigating the interface.

Pros

Customer service is very responsive and the team helping us to ramp up willing to do the extra miles.

Cons

Relatively hard to use especially on the reporting side, it is not very flexible in customizing reports .

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Abby Q.

Ugh!

2018-10-15

Pros

But it also does social listening which is important for my industry.

Cons

And there's a lot of ways your analytics can be skewed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Hardware company, 10001+ employees)

Khoros Is great for Social Media Communications

2019-11-07

My experience with Khoros Marketing has been amazing.

Pros

Khoros has been a great for communicating with our customers via Social Media. It is very easy to manager multiple social media platforms and accounts from Khoros without having to directly log in into each platform.

Cons

I can't think of any downside to this software as my experience has been great and I am not aware of any competitors.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah B.

Powerful platform for managing social

2018-12-06

Pros

I worked for a company that has 700+ separate social media accounts for each location, and we were able to manage them all via Spredfast.

Cons

Can get a little tricky managing hundreds of accounts, especially in a customer service capacity. We noticed that we weren't seeing all of the comments or direct messages coming in from all accounts, so many questions from our customers got overlooked.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Food & Beverages company, 1-10 employees)

Social Media Community

2021-03-03

Pros

It has been great for me in interacting with my customers on social media. Customer service is very responsive.

Cons

It sometimes get very tricky managing your accounts.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ben H.

Spredfast is a good platform for gaining insight into social media trends

2016-10-05

We use many of the platform's features, including the share-of-voice feature, which allows us to benchmark our company's performance against our competition.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Transportation/Trucking/Railroad company, 1001-5000 employees)

Spredfast is the top Social Suite

2018-12-31

Pros

Intuitive, great insights, great to involve different stakeholders within the company

Cons

API with some SM sites is a bit clumsy/feels dated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 1001-5000 employees)

Spredfast breadth of capabilities is incredible

2018-04-07

Pros

This is quite possibly the best tool a company can use that gets 100s of social messages a minute...

Cons

There's a lot to learn, not difficult, but a lot to learn when it comes to mastering the tool.......

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Tess P.

Spredfast Review

2017-02-01

Spredfast had a lot of cool features but for a long time I experienced an issue where there was bad lag while typing and creating posts.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more