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Sprinklr vs facelift Comparison
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Overview
Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement,...
facelift is an online social media marketing solution which integrates with social networks including Facebook, Instagram,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
1199
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.
Celexsy A.
Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.
We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.
Pros
As we are a big team, it was important to setup the toll correctly and the implementation team were fantastic in setting up the tool in a way that works with us.
The customer service is quite good and the datasecurity is one of the best on the market.
Overall, I am very happy with Facelift as a social media management tool and I would recommend it to others.
Cons
I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.
For someone who has limited knowledge of social queries and Boolean logic, it can be hard to get used to the set-up to create queries and keywords.
It is difficult to understand all the possibilities that it has, and at the same time, it does not seem to have some management options that would be fundamental.
Cons
No communication to customers about missing data or data problems.
Bad data quality, constantly deteriorating. No adaptation to changes of changes in meta apis.
Often outages which led to the disruption of out team.
Key features
- Total features138
- @mentions
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Planning
- Activity Tracking
- Activity/News Feed
- Advertising Management
- Advocate Management
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Artwork Management
- Audience Targeting
- Augmented Analytics
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Behavior Analytics
- Benchmarking
- Brand Tracking
- Budgeting/Forecasting
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Routing
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Categorization/Grouping
- Channel Management
- Charting
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Competitor Monitoring
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Discovery
- Content Library
- Content Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Security
- Data Visualization
- Digital Asset Management
- Document Storage
- Dynamic Content
- Editorial Calendar
- Email Alerts
- Email Management
- Email Marketing
- Employee Advocacy
- Engagement Tracking
- Event Calendar
- Event Management
- Feedback Management
- File Management
- Filtering
- For Sales/Marketing
- For iPad Devices
- Gamification
- Help Desk Management
- Image Editing
- Image Library
- Impact Measurement
- Inbox Management
- Influencer Tracking
- Intent Recognition
- Interaction Tracking
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Attribution
- Lead Generation
- Lead Management
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multiple User Accounts
- Natural Language Processing
- Negative Feedback Management
- Offline Access
- Online Forums
- Online Voice Transmission
- Performance Metrics
- Post Scheduling
- Pre-Configured Bot
- Prioritization
- Proactive Chat
- Publish Scheduling
- Query Suggestions
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Monitoring
- Role-Based Permissions
- SMS Messaging
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Advertising
- Social Listening
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Performance Management
- Social Promotion
- Social Sharing
- Strategic Planning
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- User Management
- User Profiles
- Version Control
- Virtual Assistant
- Visual Analytics
- Workflow Management
- Total features107
- @mentions
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Planning
- Activity Tracking
- Activity/News Feed
- Advertising Management
- Advocate Management
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Artwork Management
- Audience Targeting
- Augmented Analytics
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Behavior Analytics
- Benchmarking
- Brand Tracking
- Budgeting/Forecasting
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Routing
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Categorization/Grouping
- Channel Management
- Charting
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Competitor Monitoring
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Discovery
- Content Library
- Content Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Security
- Data Visualization
- Digital Asset Management
- Document Storage
- Dynamic Content
- Editorial Calendar
- Email Alerts
- Email Management
- Email Marketing
- Employee Advocacy
- Engagement Tracking
- Event Calendar
- Event Management
- Feedback Management
- File Management
- Filtering
- For Sales/Marketing
- For iPad Devices
- Gamification
- Help Desk Management
- Image Editing
- Image Library
- Impact Measurement
- Inbox Management
- Influencer Tracking
- Intent Recognition
- Interaction Tracking
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Attribution
- Lead Generation
- Lead Management
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multiple User Accounts
- Natural Language Processing
- Negative Feedback Management
- Offline Access
- Online Forums
- Online Voice Transmission
- Performance Metrics
- Post Scheduling
- Pre-Configured Bot
- Prioritization
- Proactive Chat
- Publish Scheduling
- Query Suggestions
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Monitoring
- Role-Based Permissions
- SMS Messaging
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Advertising
- Social Listening
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Performance Management
- Social Promotion
- Social Sharing
- Strategic Planning
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- User Management
- User Profiles
- Version Control
- Virtual Assistant
- Visual Analytics
- Workflow Management
Integrations
- Total integrations63
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twitter/X
- WooCommerce
- WordPress
- Zapier
- Total integrations17
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twitter/X
- WooCommerce
- WordPress
- Zapier
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