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Sprinklr vs Meltwater Comparison

Overview

Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement,...

Meltwater media intelligence tracks over 275,000 global online news sources, and has partnerships for print and broadcast...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(59)

5

4

3

2

1

28

20

8

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

3.9

(69)

5

4

3

2

1

28

22

11

2

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

Pros

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.
The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.
The best feature of Sprinklr is easy access to all of our buys and creative assets for each Paid Social campaign.

Pros

The customer support is usually very fast and any issues always get resolved. The platform and staff are very reliable and useful.
I really like the Press Release distribution, the reach is fantastic.
It is great at monitoring media mentions and pull data from everywhere. There are many sub-tools of Sysomos which are helpful in finding the relevant search results of the quiries you're looking for.

Cons

Frequent issues with lag time on post tags being updated and analytics dashboards not working. Customer service/ support team is horrible.
I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.
For someone who has limited knowledge of social queries and Boolean logic, it can be hard to get used to the set-up to create queries and keywords.

Cons

Avoid this company at all costs. They have unethical and deceptive business practices.
Also time to timee they have a breach or something working wrong and you dont receive and alert by email and they are very slow to solve it. I have issues in the past with my clients because of this.
The customer service and their business practices are just unethical and deceptive.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features90
  • @mentions
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity/News Feed
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Advertising Management
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Approval Process Control
  • Article Author Database
  • Assignment Management
  • Audience Targeting
  • Audit Trail
  • Automated Publishing
  • Behavior Analytics
  • Benchmarking
  • Brand Tracking
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Tracking
  • Case Management
  • Channel Attribution
  • Channel Management
  • Clippings Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Competitor Monitoring
  • Compliance Management
  • Configurable Alerts
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Demographic Data
  • Digital Asset Management
  • Dynamic Content
  • Email Distribution
  • Email Marketing
  • Engagement Analytics
  • Event Management
  • Fixed Asset Management
  • Forum / Discussion Board
  • Gamification
  • Geotargeting
  • Historical Reporting
  • Historical Trend Analysis
  • Image Editing
  • Impact Measurement
  • Influencer Discovery
  • Influencer Relationship Management
  • Influencer Tracking
  • Keyword Filtering
  • Keyword Tracking
  • List Management
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Offline Access
  • Online Forums
  • Performance Metrics
  • Planning Tools
  • Post Scheduling
  • Predictive Analytics
  • Press Monitoring
  • Press Release Builder
  • Preview Functionality
  • Prioritization
  • Project Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Request Assignment
  • Response Management
  • Review Monitoring
  • Revision History
  • Rules-Based Workflow
  • Search/Filter
  • Sentiment Analysis
  • Social Advertising
  • Social Listening
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Trend Analysis
  • User Management
  • Version Control
  • Visitor Management
  • Website Analytics
  • Website Monitoring
  • Widgets
  • Workflow Management
  • Total features68
  • @mentions
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity/News Feed
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Advertising Management
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Approval Process Control
  • Article Author Database
  • Assignment Management
  • Audience Targeting
  • Audit Trail
  • Automated Publishing
  • Behavior Analytics
  • Benchmarking
  • Brand Tracking
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Tracking
  • Case Management
  • Channel Attribution
  • Channel Management
  • Clippings Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Competitor Monitoring
  • Compliance Management
  • Configurable Alerts
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Demographic Data
  • Digital Asset Management
  • Dynamic Content
  • Email Distribution
  • Email Marketing
  • Engagement Analytics
  • Event Management
  • Fixed Asset Management
  • Forum / Discussion Board
  • Gamification
  • Geotargeting
  • Historical Reporting
  • Historical Trend Analysis
  • Image Editing
  • Impact Measurement
  • Influencer Discovery
  • Influencer Relationship Management
  • Influencer Tracking
  • Keyword Filtering
  • Keyword Tracking
  • List Management
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Offline Access
  • Online Forums
  • Performance Metrics
  • Planning Tools
  • Post Scheduling
  • Predictive Analytics
  • Press Monitoring
  • Press Release Builder
  • Preview Functionality
  • Prioritization
  • Project Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Request Assignment
  • Response Management
  • Review Monitoring
  • Revision History
  • Rules-Based Workflow
  • Search/Filter
  • Sentiment Analysis
  • Social Advertising
  • Social Listening
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Trend Analysis
  • User Management
  • Version Control
  • Visitor Management
  • Website Analytics
  • Website Monitoring
  • Widgets
  • Workflow Management

Integrations

  • Total integrations32
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations1
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Sprinklr vs. Meltwater

See how Sprinklr and Meltwater stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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