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Sprinklr vs Mentionlytics Comparison

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Overview

Category Leaders

Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement,...

Mentionlytics is a web & social media monitoring solution for tracking brand mentions across social platforms in order to...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

39

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

28

20

8

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.9

5

4

3

2

1

17

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.
The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.
We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

Pros

It was a pleasant experience and I also would like to point out that the two of the customer representative are extremely helpful.
I loved the user interface and how easy it was to use. The information that I've acquired from the software helped me a lot and it was as great as I've imagined.
We use Mentionlytics in the marketing department and we are very pleased with the tool. It’s very easy to use, the support is excellent and they is nothing we are not able to perform with it.

Cons

I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.
For someone who has limited knowledge of social queries and Boolean logic, it can be hard to get used to the set-up to create queries and keywords.
It is difficult to understand all the possibilities that it has, and at the same time, it does not seem to have some management options that would be fundamental.

Cons

Loading mentions takes a while when dealing with numerous results also the lack of customized dashboard ( changing colors, picking specific graphs to display ...).
One of my keywords was difficult to monitor, due to the wide range of results, many of which were irrelevant.
Everything is in one dashboard so there is no need of multiple tabs opened.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features90
  • @mentions
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity/News Feed
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Advertising Management
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Approval Process Control
  • Assignment Management
  • Audience Targeting
  • Audit Trail
  • Automated Publishing
  • Behavior Analytics
  • Benchmarking
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Case Management
  • Channel Management
  • Charting
  • Collaboration Tools
  • Competitive Analysis
  • Competitor Monitoring
  • Compliance Management
  • Configurable Alerts
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Complaint Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Demographic Data
  • Dynamic Content
  • Email Alerts
  • Email Marketing
  • Engagement Tracking
  • Event Management
  • Fixed Asset Management
  • Forum / Discussion Board
  • Gamification
  • Geolocation
  • Geotargeting
  • Historical Reporting
  • Historical Trend Analysis
  • Image Editing
  • Impact Measurement
  • Influencer Tracking
  • Keyword Filtering
  • Keyword Tracking
  • Lead Attribution
  • Lead Capture
  • Lead Qualification
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Offline Access
  • Online Forums
  • Performance Metrics
  • Planning Tools
  • Post Scheduling
  • Preview Functionality
  • Prioritization
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Request Assignment
  • Response Management
  • Review Monitoring
  • Revision History
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Search/Filter
  • Sentiment Analysis
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • User Management
  • Version Control
  • Visitor Management
  • Visual Analytics
  • Workflow Management
  • Total features50
  • @mentions
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity/News Feed
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Advertising Management
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Approval Process Control
  • Assignment Management
  • Audience Targeting
  • Audit Trail
  • Automated Publishing
  • Behavior Analytics
  • Benchmarking
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Case Management
  • Channel Management
  • Charting
  • Collaboration Tools
  • Competitive Analysis
  • Competitor Monitoring
  • Compliance Management
  • Configurable Alerts
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Complaint Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Demographic Data
  • Dynamic Content
  • Email Alerts
  • Email Marketing
  • Engagement Tracking
  • Event Management
  • Fixed Asset Management
  • Forum / Discussion Board
  • Gamification
  • Geolocation
  • Geotargeting
  • Historical Reporting
  • Historical Trend Analysis
  • Image Editing
  • Impact Measurement
  • Influencer Tracking
  • Keyword Filtering
  • Keyword Tracking
  • Lead Attribution
  • Lead Capture
  • Lead Qualification
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Offline Access
  • Online Forums
  • Performance Metrics
  • Planning Tools
  • Post Scheduling
  • Preview Functionality
  • Prioritization
  • Ratings / Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Request Assignment
  • Response Management
  • Review Monitoring
  • Revision History
  • Rules-Based Workflow
  • Scheduled / Automated Reports
  • Search/Filter
  • Sentiment Analysis
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • User Management
  • Version Control
  • Visitor Management
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations32
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations4
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Sprinklr vs. Mentionlytics

See how Sprinklr and Mentionlytics stack up against each other by comparing features, pricing, ratings, integrations, security & more.