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Sprinklr vs Nuvi Comparison

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Good recommendations?

Overview

Category Leaders

Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement,...

Nuvi provides marketing & management tools to Listen, Plan, Publish, Engage, Analyze, Locate, Review, and Capture to create...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

80

5

4

3

2

1

36

30

11

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.3

59

5

4

3

2

1

34

18

2

1

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

Pros

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.
We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.
I also love how easy it is to clone posts from other accounts on our handles and to share content across different platforms. I really like the Social Listening aspect as well.

Pros

This is a great tool for people who are looking for a user friendly social listening tool. The customer service we've had with NUVI has been outstanding which makes the product, that much better.
Nuvi has been a great tool for scheduling and data tracking. It also has a clear, concise dashboard, so it looks awesome when we send reports to clients.
Support has always been excellent, with regular client meetings and a genuine interest in improving the product, and I've been impressed with the engagement from the customer service team at Nuvi.

Cons

I mostly use for Twitter and the search tool is really bad. There are also some content formats, such as poll, that I can't post with the software, something that makes my life pretty hard.
For someone who has limited knowledge of social queries and Boolean logic, it can be hard to get used to the set-up to create queries and keywords.
Depending on the social network it is even more limited, as in the case of Linkedin.

Cons

I dislike that they don't send invoices at all before you are charged and if you try to access invoices in your account, don't worry you can't because they don't exist there.
Not only that, we are such a small company with so low of mentions it has been COMPLETELY useless.
No more screen grabs, no more timely creation of manual reports. Highly scalable for multiple monitoring clients, without increasing cost significantly - you pay per mention rather than per client.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features139
  • @mentions
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Planning
  • Activity Tracking
  • Activity/News Feed
  • Advertising Management
  • Advocate Management
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Audience Targeting
  • Augmented Analytics
  • Automated Publishing
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Behavior Analytics
  • Benchmarking
  • Brand Tracking
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Communication
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Management
  • Feedback Management
  • For Sales/Marketing
  • For iPad Devices
  • Gamification
  • Help Desk Management
  • Image Editing
  • Impact Measurement
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Keyword Filtering
  • Knowledge Base Management
  • Language Detection
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Online Forums
  • Online Voice Transmission
  • Performance Metrics
  • Post Scheduling
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Query Suggestions
  • Queue Management
  • ROI Tracking
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Role-Based Permissions
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Advertising
  • Social Listening
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Strategic Planning
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • User Management
  • Version Control
  • Virtual Assistant
  • Workflow Configuration
  • Workflow Management
  • Total features17
  • @mentions
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Planning
  • Activity Tracking
  • Activity/News Feed
  • Advertising Management
  • Advocate Management
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Audience Targeting
  • Augmented Analytics
  • Automated Publishing
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Behavior Analytics
  • Benchmarking
  • Brand Tracking
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Routing
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Communication
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Management
  • Feedback Management
  • For Sales/Marketing
  • For iPad Devices
  • Gamification
  • Help Desk Management
  • Image Editing
  • Impact Measurement
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Keyword Filtering
  • Knowledge Base Management
  • Language Detection
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Online Forums
  • Online Voice Transmission
  • Performance Metrics
  • Post Scheduling
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Query Suggestions
  • Queue Management
  • ROI Tracking
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Role-Based Permissions
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Advertising
  • Social Listening
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Strategic Planning
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • User Management
  • Version Control
  • Virtual Assistant
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations63
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations5
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier