Sprinklr Features & Capabilities

Sprinklr

Mailchimp

HubSpot Marketing Hub

Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

@mentions

A/B Testing

Access Controls/Permissions

Activity Dashboard

Activity Planning

Activity Tracking

Activity/News Feed

Advertising Management

Advocate Management

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Augmented Analytics

Automated Publishing

Automated Responses

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Behavior Analytics

Benchmarking

Budgeting/Forecasting

Calendar Management

Call Center Management

Call Conferencing

Call Routing

Campaign Analytics

Campaign Management

Campaign Planning

Campaign Scheduling

Campaign Segmentation

Canned Responses

Channel Management

Chat/Messaging

Chatbot

Collaboration Tools

Communication Management

Compliance Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Contact Management

Content Management

Contextual Guidance

Conversion Tracking

Customer Communication

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Segmentation

Customer Service Analytics

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Data Import/Export

Data Visualization

Dynamic Content

Email Management

Email Marketing

Engagement Tracking

Event Management

Feedback Management

For iPad Devices

For Sales/Marketing

Gamification

Help Desk Management

Image Editing

Inbox Management

Intent Recognition

Interaction Tracking

Keyword Filtering

Knowledge Base Management

Language Detection

Lead Management

Live Chat

Macros/Templated Responses

Marketing Automation

Mobile Access

Monitoring

Multi-Account Management

Multi-Campaign

Multi-Channel Communication

Multi-Channel Distribution

Multi-Channel Management

Multi-Channel Marketing

Multi-Language

Multiple User Accounts

Natural Language Processing

Negative Feedback Management

Offline Access

Online Forums

Online Voice Transmission

Performance Metrics

Post Scheduling

Pre-Configured Bot

Hootsuite

Semrush

Salesforce Marketing Cloud

Sprout Social

Marketing 360

Zoho Social

Constant Contact

Sendible

Oktopost

EngageBay CRM

We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

Soup-to-nuts social CMS tool

When used for social listening purposes, it's a good tool. Social media management, not the ideal one.

The implementation team was fantastic, the tool itself has saved us countless hours a day, all in all one of the best things we have ever done was picking Sprinklr.

Expensive, but worth it

I really liked Sprinklr and it's a software that I always tell people to check out. It's on the upper end of price for social media software so be aware of that. If you're just starting out in social or have a small business, this may not be the software for you. But if youre a mid size company and above, Sprinklr is awesome. 

Fantastic Social Media Management Software 

Great product

The experience as a whole has been really positive as it has helped solved initial program issues related to robust reporting needs and multi channel marketing campaign analytics. The tool has been very easy for myself and my team members to get a grasp of from a holistic standpoint and has played a key role in helping with campaign attribution and return on investment analysis.

Recommended tool for social marketing engagement

Sprinklr is best for big brands

Could be better

It's more practical on the customer care end. It allows for more features to make the most out of reporting and collecting the data.

Customer Care use is easy to use

It's incredible how much Sprinklr can do.

Sprinklr Review for Advertising Agency

Complex UI, reoccurring reporting glitches 

Comprehensive insights and analysis

Amazing brand management and digital/social marketing platform. Great support. But super expensive.

Amazing customer marketing platoform but super expensive!

Sprinklr has been cornerstone to our success in some of the most complicated projects of our company but has also been making our life easier in our day-to-day routine.

The absolute tool for Social Media Management for megabrands & agencies

Thanks to this platform, it's easier for us to maintain track of our social media communications. There are other accounts and teams we can keep tabs on thanks to this tool. At the corporate level, this kind of high visibility is beneficial. The messages that work and those that can’t now be identified. Identifying which messages are effective and which are not is beneficial to our research. Using tools that help us analyze how people utilize our channels, we've been able to adjust our messaging strategy to better meet their needs.

Sprinklr helps with engagement, listening, and reporting (to name a few)

work on customer support and development, which will not take more time to export the data. 

Sprinklr The Good Social Media Management Tool 

As a result, the program's original concerns about rigorous reporting requirements and multi-channel marketing campaign analytics have been alleviated by the experience. Campaign attribution and return on investment analysis have been made much easier thanks to the tool's ease of use for myself and my colleagues.

Streamlining Your Marketing Plan

A great product with poor customer support

it's one of many social media marketing options but it's a good one

good social platform

I would continue to use this over other software because of scheduling alone and the fact that it is reliable.

Reliable and Accurate 

I don't usually have to use the software but there are absolutely zero times that I have used 100% correct. Very complex but at the same time does not have all tools I need.

I don't like it

a wonderful and powerful tool

Overall Sprinklr is a powerful tool if you can learn how to squeeze all you can out of the software, but for that, it requires a lot of training and implementation time

Sprinklr Features

Features Summary

Screenshots

Contenders comparison

Common Sprinklr comparisons

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