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Sprout Social vs Nuvi Comparison

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Overview

Category Leaders

Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

Nuvi provides marketing & management tools to Listen, Plan, Publish, Engage, Analyze, Locate, Review, and Capture to create...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

577

5

4

3

2

1

304

210

48

6

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.3

59

5

4

3

2

1

34

18

2

1

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

Pros

A great onboarding experience and a lovely and simple user interface. Love the smart inbox feature on the platform.
Sprout Social also has very robust reporting for each platform and it has allowed me to have deeper insights into how our accounts and posts are doing. It's been a big lifesaver.
It's been a great experience so far. They also have a great support team that you can work with to ensure that you're utilizing all of the platform features as best as you can.

Pros

This is a great tool for people who are looking for a user friendly social listening tool. The customer service we've had with NUVI has been outstanding which makes the product, that much better.
Nuvi has been a great tool for scheduling and data tracking. It also has a clear, concise dashboard, so it looks awesome when we send reports to clients.
Support has always been excellent, with regular client meetings and a genuine interest in improving the product, and I've been impressed with the engagement from the customer service team at Nuvi.

Cons

Very very disappointed and frustrated with the whole experience. Stick with FB and IG and don't waste your time and money.
Lack of support for enterprise. Difficult to scale up using this tool.
The only other tool I can think of which would be missing is SEO in terms of Social.

Cons

I dislike that they don't send invoices at all before you are charged and if you try to access invoices in your account, don't worry you can't because they don't exist there.
Not only that, we are such a small company with so low of mentions it has been COMPLETELY useless.
No more screen grabs, no more timely creation of manual reports. Highly scalable for multiple monitoring clients, without increasing cost significantly - you pay per mention rather than per client.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features81
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Assignment Management
  • Audience Targeting
  • Automated Publishing
  • Automated Scheduling
  • Brand Guidelines
  • Brand Tracking
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Tracking
  • Categorization/Grouping
  • Charting
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Competitor Monitoring
  • Contact Management
  • Content Library
  • Content Management
  • Conversion Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Digital Asset Management
  • Editorial Calendar
  • Engagement Tracking
  • Feedback Management
  • File Sharing
  • Image Editing
  • Image Library
  • Impact Measurement
  • Influencer Tracking
  • Keyword Filtering
  • Keyword Tracking
  • Layout & Design
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Attribution
  • Multi-Channel Campaigns
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Negative Feedback Management
  • Performance Metrics
  • Post Scheduling
  • Publish Scheduling
  • Real Time Editing
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Monitoring
  • Search/Filter
  • Sentiment Analysis
  • Social Advertising
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Web Tracking
  • Workflow Management
  • Total features17
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Assignment Management
  • Audience Targeting
  • Automated Publishing
  • Automated Scheduling
  • Brand Guidelines
  • Brand Tracking
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Tracking
  • Categorization/Grouping
  • Charting
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Competitor Monitoring
  • Contact Management
  • Content Library
  • Content Management
  • Conversion Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Digital Asset Management
  • Editorial Calendar
  • Engagement Tracking
  • Feedback Management
  • File Sharing
  • Image Editing
  • Image Library
  • Impact Measurement
  • Influencer Tracking
  • Keyword Filtering
  • Keyword Tracking
  • Layout & Design
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Attribution
  • Multi-Channel Campaigns
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Negative Feedback Management
  • Performance Metrics
  • Post Scheduling
  • Publish Scheduling
  • Real Time Editing
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Monitoring
  • Search/Filter
  • Sentiment Analysis
  • Social Advertising
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Web Tracking
  • Workflow Management

Integrations

  • Total integrations22
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations5
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier

User reviews that mention these apps

NR
AvatarImg

Nathan R.

Computer Software, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Nuvi logo

Nuvi

Great Listening Tool

Reviewed 5 years ago

Overall, we're satisfied with the product, though we are never able to get ahold of a representative, and we pay them a pretty big chunk of change.

Pros

Nuvi is great for social listening across all major social networks.

Cons

Nuvi struggles to capture mentions from non-social sites.

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Amy D.

Marketing and Advertising, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi logo

Nuvi

Valuable Listening Tool

Reviewed 8 years ago

Definitely a listening tool needed to tap into what your social communities are saying about your brand and competitors. The NUVI dashboard provides a number of ways you to view data, helping you identify trends quickly and even dive into the conversations yourselves to get a better idea of the context around conversations. A game changer for social listening.

Pros

One of the greatest perks is NUVI's reporting template. It keeps formatting consistent and it's interactive, allowing multiple users get as granular as they want.

Cons

Two areas of improvement are monitoring metrics for earned social channels and new channels that pop up - like Instagram and SnapChat. I understand NUVI is a social listening tool and it would be nice to integrate social engagement and measurement into the platform too.

JP
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Jessica P.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

Not a Fan

Reviewed 6 years ago
Pros

It seemed to have a lot of awesome features and capabilities as far as tracking social media engagement, scheduling social media posts, and being able to analyze social media statistics.

Cons

This software is NOT for smaller companies. It's expensive and if you don't have a lot of engagement to begin with, it doesn't help you build the engagement at all, only track and analyze it. Not only that, it is hard to use and has so many elements.

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Vanessa B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

NUVI - Amazing Social Media Monitoring Tool

Reviewed 8 years ago

I've been using the platform for about a year and I'm not sure how I ever did my job without it! The software is intuitive and easy to use. My client success manager Shaela is a customer service rock star. She is always available to answer questions or provide guidance or smart suggestions. The channel monitors are visually impressive and allow insights I've not been able to get on other platforms. The reporting features save me a lot of time and stress.

Pros

Customer Service, Channel Monitor, Ease of Use

Cons

Would like to see other social sites included such as Yelp and TripAdvisor.

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Ksenia B.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Nuvi logo

Nuvi

We couldn't live without Nuvi!

Reviewed 6 years ago

Nuvi is helping our team build insightful social strategy and content plans using in-depth, data-driven analytics and real-time social listening!

Pros

Nuvi helps to bring real-time conversations to life! Without it, we'd be making less informed decisions about our client's social business, content direction and overall strategy. We're able to quickly and easily create profiles, which allow us to monitor client (and even competitor) intel with a granular focus. Custom reporting allows our team to create interactive, accurate, and detailed PDF reports that are easy to share with your clients, executives and team. Mobile alerts allow our team to stay connected on the go. Customize text or email alerts to notify you of important developments (crisis).

Cons

Would love to see Nuvi offer a tool that can help to measure specific metrics (post frequency, impressions, etc.) as it relates to competitor social audits. Historical data does not pull Facebook/Instagram data (only Twitter). Needs to include all social channels.

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Nichole S.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nuvi

Easy to use, good quality, budget price

Reviewed 6 years ago

Nuvi enabled us to listen to social media mentions from many sources all in one place. I highly recommend it as a social media listening tool.

Pros

Our company used Nuvi for around a year. I was the primary user of the system and used it daily. Nuvi let us enter as many keywords into our search categories as we wanted, which was different from most other companies who put a limit on them. We could also create as many categories as we needed. This was important for us -- as a medical device company with a lot of products we had to be specific with which terms Nuvi would listen to and also have a lot of them.

Cons

Reporting wasn't as customizable as we might've wanted, so we still had to do a fair amount of manual monitoring and create reports each week in Excel, but for the most part Nuvi was a great product, especially for the price and the way it fit our needs.

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Sara R.

Think Tanks, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

Powerful tool

Reviewed 8 years ago

Nuvi is the first tool we've used that provides detailed analytics on social media engagement. It's the first time we've been able to run such thorough analysis on campaigns and social media engagement with our brand

Pros

Detailed reports Easy to set up monitors Great international coverage Historial data available

Cons

Occasionally sluggish to download data Not as slick as other tools for social media publishing

AR
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Verified reviewer

Transportation/Trucking/Railroad, 10,001+ employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi logo

Nuvi

NUVI

Reviewed 8 years ago

NUVI is the best tool I have found so far for social media reporting. It has a good variety of visual dashboards that show social activity. This is very important in a large organization like mine, as it helps to stress the importance of having a strong social voice.

Pros

Social media visual's - I have these rotating on a social media dashboard in our PR department. Reporting - with a click of a button you can create an excellent report

Cons

Some things that still need to be tweaked, like geographical information doesn't appear from Canada in their reports.

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Alejandro F.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

Nuvi Review

Reviewed 8 years ago

Nuvi has helped simply the social media madness with an easy to use, easy to read platform. Graphs, data, and information is beautifully displayed. No more manually searching each social platform for company mentions, conversation and important industry news. It's been a huge time saver!

Pros

Great customer service. Fast and always helpful with solutions to our problems. Beautiful dashboard.

Cons

Cost is a bit high. There are many (and growing) social media tools out there with many similar features.

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Brian S.

Banking, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

Powerful Social Media Monitoring

Reviewed 8 years ago

NUVI is an extremely powerful social media tool that allows us to monitor and protect our brand as well as keep track of the competition. It makes publishing to all of our social media outlets as breeze and the reporting is incredibly robust.

Pros

Ease of use Publishing all-in-one Robust Reports

Cons

Almost too powerful Data can sometime be overwhelming

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Elysa H.

Marketing and Advertising, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

NUVI is the best social media listening tool I've used!

Reviewed 8 years ago

I have been using NUVI for 3 months and it has really given me some insight into which campaigns (tweets) work and which don't. The software is relatively easy to use (there are helpful instructions everywhere) but if you do face some difficulty, it is nice to know there is someone at the end of a quick e-mail/ call. I have only dealt with Jessica Brady from NUVI. She replies to queries as soon as possible (usually within minutes on the same day) and has really helped me get to grips with the software. Couldn't recommend the software and the service enough!

Pros

- useful tool - relatively easy to use - great visuals

Cons

- sometimes a bit hard to understand - sometimes a bit pricy for what you want to do (but this is the same with all decent social listening tools)

AR
AvatarImg

Verified reviewer

Consumer Goods, 201-500 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Nuvi logo

Nuvi

Nuvi is a new social acquisition platform that has a lot of potential.

Reviewed 6 years ago

Social Media acquisition is an essential thing for companies in this day in age, and NUVI really hits the head on the nail. They are going in a solid direction and are very eager to here feedback. They truly have a desire to be the best social media marketing option!

Pros

The best thing about this software is the analytical capabilities. THEY ARE AMAZING! Nuvi finds all of the possible information you could want about how successful your social media platforms are. The potential to succeed as a social media marketing manager can be most easily met with this platform, for sure!

Cons

I do not like the customer interface. I think that NUVI needs a serious UI/UX designer to come in and fix it. As a digital marketing manager myself, I find myself thinking about the user's experience, and it took me hours to understand how to go through the system.

VS
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Venugopal S.

Insurance, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Nuvi

NUVI: The next step towards Software as a Service

Reviewed 6 years ago
Pros

Today, if someone asks about the social sphere then we always say it is very vast and has infinite limits. Similarly, conversations over this network are also very vast. No one can track or record all the information flowing over the social sphere. So, ultimately it became a strong barrier. That’s way, NUVI arouses effectively and efficiently in today’s environment. It is very easy to use and in addition,...

Cons

This application consists some problems regarding its working in the context of publishing, monitoring of LinkedIn and adjustment of sentiments are allowed only by username etc. It is also having issues related to cost which is very high if you want to use that software to its fullest. Sometimes, the amount of data can terrify you. Its search feature is also worse as sometimes when try to delete a batch it pulls out the result as 0. That’s Worse!! It has to be remembered that, if you purchase it for a year it will automatically renew for another year, So,it is better to be careful!!!!

SB
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Shane B.

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

Okay software

Reviewed 6 years ago
Pros

Has a lot of capabilities. There are a lot of different social media tracking and stats you can gain access to.

Cons

Does not work as well as they say it will especially if you are a small company. This software is really developed and most used for larger companies.... MUCH larger companies that have massive followings.

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Tanya C.

Events Services, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

Great Tool for Social Media Marketers

Reviewed 8 years ago

NUVI is a great monitoring and social listening tool. With its use, I've been able to identify influencers in our social community, as well as spot important mentions of our brand that I would have missed otherwise. Their team is constantly innovating and looking for ways to make NUVI a user-friendly and valuable platform for marketers. I'd certainly recommend their services.

Pros

No pros were added to this review

Cons

No cons were added to this review

CA
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Colin A.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

Okay product.

Reviewed 7 years ago

If you are trying to track social media for bigger companies it is really expensive. It is easy to understand and the quality of data recieved is really good!

Pros

No pros were added to this review

Cons

No cons were added to this review

AR
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Verified reviewer

Marketing and Advertising, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

Excellent Tool!

Reviewed 8 years ago

Nuvi has been a fantastic product to work with as we monitor social mentions for our clients. It offers customizable reporting and affordability. Historical pulls have been a lifesaver and they are easy to request. Best of all, their customer service is OUTSTANDING. Truly best service on any 3rd party product we use. I would highly recommend to any agency or company looking to get some insights from the social landscape.

Pros

- Easy Interface - Great Formatted Reports - Customer Service - Affordable

Cons

- My only con at this point is that it isn't a more comprehensive reporting system - would love the platform to expand to include Radio/TV/Online

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Jeremy L.

Marketing and Advertising, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

Great Social Seeding and ListingTool

Reviewed 8 years ago

Nuvi is very easy to use. I have gotten great information that we use for reputation management, finding other people to connect with our brands with or just to get a general idea what people think about a topic. If you need to build your social network out this is a great tool to find qualified people who are high influencer. If you are running any kind of national social media program you need a tool like Nuvi.

Pros

This is a powerful reputation management. It also is very useful in finding qualified people to reach out to on social networks. The amount of man hours this saves is tremendous. I estimate to manually capture the kind of information Nuvi provides would require at least 120 hours a week. We use this tool to find people that we can reach out to on social networks and interact. These people are generally product enthusiast. We also use this during events to see how our brands are being mentioned and how we can reach out to them.

Cons

The only feature i would have liked to see is the ability to put a cap on total impression captured as sometimes I just want to get a small snapshot for a potential client.

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Kristen D.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

NUVI

Reviewed 8 years ago

I was first introduced to NUVI in August and began utilizing it for one of my clients. I am responsible for social media management in some capacity for nine of their brands. Using NUVI allows me to monitor all the social chatter coming from multiple social sites and respond accordingly. Also, I use NUVI for publishing posts and tweets for the brands. It is working great. There are many features of...

Pros

The pros to this software: 1) The ability to work with multiple brands in one place 2) one step analytic report generator 3) composing, scheduling and publishing content to multiple social channels for multiple brands 4) user friendly 5) excellent customer service

Cons

I have run into glitches in the system when working in it daily. With this said, I am able to contact my client success manager and she can determine if it is a NUVI or user issue. Most NUVI issues are because they are improving and making modifications to the software and are fixed by the next day. There are also work arounds that allow me to maintain my productivity. Not a NUVI issue, but I wish...

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Stuart C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

Become a better listener with Nuvi

Reviewed 8 years ago

- We want to listen to the conversation about our brand and better shape our campaigns based on our consumers wants and needs. Nuvi enables us to do that.

Pros

- Beautiful user interface - Visually stunning - Enables you to effectively monitor the conversation taking place about your brand through social media - Superior analytical software - Live monitoring provides instant ability to connect and engage with EVERYONE!! Not just those who show up in your feed - Comprehensive reports provide immediate feedback that is easy to understand - Detailed analytics facilitate the monetization of social media platforms - Quick and helpful customer support - Presentation mode provides impressive insight to the casual consumer

Cons

- Sentiment tool is not entirely accurate. However, sentiment is easily corrected by the admin. - Historical data is not easy to find. Would be nice to pull numbers/data on keywords that trended that you were not originally tracking. - Would be nice to have more analytics regarding Instagram (this is probably hindered by the amount of data Instagram will actually let you see)

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Colleen S.

Marketing and Advertising, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

Nuvi makes social listening and reporting easy

Reviewed 8 years ago

Nuvi makes social listening and reporting much easier. We have shaved off the time it takes to analyze and build reports for our clients. The longer I use it, the more use cases I see for it.

Pros

The customer service is absolutely fantastic. We love that they are willing to get on the phone to help setup monitors to make sure we get the information we are looking for. The visual reporting including a quick to scan sentiment map make analyzing for our clients super easy.

Cons

Haven't found anything yet that we dislike. Building the monitors properly is the key.

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Ciara D.

Mining & Metals, 1,001-5,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

AWESOME listening and monitoring tool!

Reviewed 8 years ago

My company has been using NUVI for about 2 years now and we have loved every bit of it. My favorite parts of NUVI have to be the social stream, the report feature, and the awesome account managers! The social stream is very unique and in real-time. So as mentions occur, you can see them pop up immediately - which is very cool to watch (I'd love to have a monitor that just runs the stream all day long!)...

Pros

Customer service - account managers are always helpful and attentive, Social stream - shows mentions in real time and is really cool to watch, Reporting feature - builds unique reports based on various preferences, Appealing dashboard - appears very engaging

Cons

Search feature can sometimes be "buggy." When searching for a specific keyword to do a batch delete, it kept pulling 0 results.

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Damaris B.

Public Relations and Communications, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

NUVI Review

Reviewed 8 years ago

We use NUVI for social media monitoring, analytics and reporting. NUVI has been incredibly useful to us and to our clients. We are able to give them real-time, customized information that helps them understand the conversation surrounding their brand.

Pros

There are many "best" things about NUVI. One, the intelligence of the platform has given us an opportunity to serve our clients in a more in-depth way. The information in the reports are invaluable with either long-term or short-term campaigns. The convenience of NUVI in being able to tailor alerts so specifically is useful for us, so we can be sure we are always updated with the latest information on a monitor. I really think we are helping some of our clients realize gaps in their social media activity. NUVI also helps our clients stay abreast of the most recent conversation surrounding their brand. It is beneficial to not really wonder what people are saying on social media - that uncertainty is remedied by simply creating a monitor in NUVI.

Cons

Something I dislike is the inability to generate the total reach of negative mentions in a report. There is a back door way to do this though, which is helpful.

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Minaz K.

Marketing and Advertising, 11-50 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

Social Media Ad Accounts Director

Reviewed 8 years ago

Nuvi has helped us create engaging and relevant page content for our clients. Our support is through the roof as well, excellent customer service! The features that show us trending topics and find social media influencers is so useful also.

Pros

Our customer support is seriously so great! Whatever questions we have or whatever we need assistance with, Amberlyn is right there to help.

Cons

It would be useful to see tips throughout the website, I don't know if there are tips currently on how to get the most out of the software without an agent with you but that would be helpful.

AR
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Verified reviewer

Public Relations and Communications, 11-50 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nuvi

Great tool for client service

Reviewed 8 years ago

We use NUVI for nearly half of our client accounts, mainly as a tool to spot opportunities and challenges for clients wishing to expand their social media reach and engagement. It's easy to use and costs just a fraction of all of its competitors.

Pros

Many to list - some of our favorites are the comparison dashboards, customized reporting and crisis alert monitoring.

Cons

We would love a news story archive to be made available at some point in the future.