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Sprout Social vs Mention Comparison

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Overview

Category Leaders

Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

Mention allows you to monitor what’s being said about you online and on social media. Listening, no matter who’s talking,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

506

5

4

3

2

1

267

186

41

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.7

273

5

4

3

2

1

212

50

10

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

A great onboarding experience and a lovely and simple user interface. Love the smart inbox feature on the platform.
Sprout Social also has very robust reporting for each platform and it has allowed me to have deeper insights into how our accounts and posts are doing. It's been a big lifesaver.
It's been a great experience so far. They also have a great support team that you can work with to ensure that you're utilizing all of the platform features as best as you can.

Pros

This effortless way of keeping tabs on who we should say thank you to, or to monitor the success and activity of marketing campaigns really helps us stay on top of things.
Their search results are top notch - more comprehensive than competitors for a better price tag. Plus, the UX is really nice, the mobile app is amazing, and the brand has a "fun" feeling.
Mention is pretty awesome and gets the job done in a few clicks. Easy to use, great customer support and really nice features.

Cons

Very very disappointed and frustrated with the whole experience. Stick with FB and IG and don't waste your time and money.
Lack of support for enterprise. Difficult to scale up using this tool.
The only other tool I can think of which would be missing is SEO in terms of Social.

Cons

I find out about books that are being sold illegally, or the wrong use of my name.
Most poor reviews come from disgruntled clients who proceed to trash the company.
It sometimes discovers irrelevant results which can be a little annoying.
  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last review21 days ago

Key features

  • Total features87
  • @mentions
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Assignment Management
  • Audience Targeting
  • Automated Publishing
  • Automated Scheduling
  • Brand Guidelines
  • Brand Tracking
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Tracking
  • Categorization/Grouping
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Competitor Monitoring
  • Configurable Alerts
  • Contact Management
  • Content Library
  • Content Management
  • Conversion Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Security
  • Data Visualization
  • Digital Asset Management
  • Editorial Calendar
  • Engagement Tracking
  • Feedback Management
  • For Small Businesses
  • Group Management
  • Image Editing
  • Image Library
  • Influencer Tracking
  • Keyword Filtering
  • Keyword Tracking
  • Media Library
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Attribution
  • Multi-Channel Campaigns
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Negative Feedback Management
  • Performance Metrics
  • Post Scheduling
  • Publish Scheduling
  • ROI Tracking
  • Real Time Analytics
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Monitoring
  • Search/Filter
  • Sentiment Analysis
  • Social Advertising
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Third Party Integrations
  • Trend Analysis
  • User Profiles
  • Visual Analytics
  • Web Tracking
  • Workflow Management
  • Total features38
  • @mentions
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Assignment Management
  • Audience Targeting
  • Automated Publishing
  • Automated Scheduling
  • Brand Guidelines
  • Brand Tracking
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Tracking
  • Categorization/Grouping
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Competitor Monitoring
  • Configurable Alerts
  • Contact Management
  • Content Library
  • Content Management
  • Conversion Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Security
  • Data Visualization
  • Digital Asset Management
  • Editorial Calendar
  • Engagement Tracking
  • Feedback Management
  • For Small Businesses
  • Group Management
  • Image Editing
  • Image Library
  • Influencer Tracking
  • Keyword Filtering
  • Keyword Tracking
  • Media Library
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Attribution
  • Multi-Channel Campaigns
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Negative Feedback Management
  • Performance Metrics
  • Post Scheduling
  • Publish Scheduling
  • ROI Tracking
  • Real Time Analytics
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Monitoring
  • Search/Filter
  • Sentiment Analysis
  • Social Advertising
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Third Party Integrations
  • Trend Analysis
  • User Profiles
  • Visual Analytics
  • Web Tracking
  • Workflow Management

Integrations

  • Total integrations20
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations25
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sprout Social logo

Sprout Social

Love Sprout for our Whole Team

Reviewed 4 years ago

Sprout Social has helped us address at-volume comments on multiple social media platforms. We could not address the volume of comments we get without Sprout. It also helps us keep comments in one place - time is saved when we don't have to log in to multiple platforms to address comments that might be old.

Pros

We love Sprout Social - it makes it easy for us to track comments on ads and posts across Facebook, Twitter, Linkedin, and Instagram. Our team gets comments at a huge volume and it's great to use Sprout to assign tasks and set goals with the reports section.

Cons

It's fairly straightforward -- might be nice to mention/notify teammates within Sprout in addition to being able to assign tasks to teammates.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sprout Social logo

Sprout Social

Very organized social media monitoring tool

Reviewed 5 years ago

Easy monitoring of all our social media accounts.

Pros

You can group your accounts and see all the mentions in one stream, not that messy mess on Hootsuite.

Cons

I feel that sometimes it doesn't capture all mentions on Instagram. Also, I found the search very inefficient, when I am trying to find a specific mention.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sprout Social logo

Sprout Social

Excellent, continually improving social media management platform

Reviewed 5 years ago

Simplified, user-friendly social media monitoring and management tools--and great reporting! I forgot to mention that. Having used HootSuite for a while before this, I feel that Sprout is a much better match both for me and my clients, and it continues to get better all the time.

Pros

I like its ease of use (particularly the ViralPost feature). Sprout Social is clearly designed to make the life of a social media manager or consultant as easy as possible, and they are continually releasing new features and improvements. They actively solicit feedback on how their product could be improved, and they act on that feedback too. Sprout's tech support is also top notch. They are great communicators and always available via chat to answer your questions.

Cons

I think content discovery is still a little challenging within the tool (and I don't mind so much because it's not a main feature that I was looking for when I chose Sprout), but I believe Sprout is working on ways to enhance this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sprout Social logo

Sprout Social

The most intuitive, useful social media management tool I've used

Reviewed 5 years ago
Pros

Sprout Social combines all the tools I expect to find in social media management software - post scheduling, advanced search/listening, analytics - into an easy-to-use dashboard that makes day-to-day management about as simple as possible. I helped introduce the tool to a team of about 100 people, and training others was easy given the straightforward interface. My favorite feature is the Smart Inbox,...

Cons

While I appreciate the tool's focus on simplicity with a single-column stream, I do sometimes wish that there were an option to customize views to get more information at once. The tool can sometimes require a lot of scrolling. Also, the cost to add new users can be prohibitive - in general this is a much more expensive tool than some others with similar basic features. In my mind it's worth the investment for larger organizations due to its ease of use and reporting features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Mention logo

Mention

You can do much more with other apps

Reviewed 3 years ago

I've used Mention before with a PR client I had. It was okay, but I couldn't understand the need for paying such a hefty price when there were other options that did much more for less. The ability to post on social media and collaborate with teams isn't the end all be all. It works, but I prefer other apps. It's really about preference.

Pros

The different options available - social media monitoring, social media listening, and social media posting.

Cons

The pricing for what was available was not to my liking. The number of social media accounts for each tier did not add up for me, so I chose to pass.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mention logo

Mention

Extensive data extraction from all sources

Reviewed 5 years ago

Good cover of social media data

Pros

Customized Reporting features. Ability to include / exclude keywords. Sentiments analysis and influencers analysis

Cons

Not being able to cover regional languages like Hindi. Limited Ability to include ad hoc / additional sources for data extraction

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mention logo

Mention

The best social media monitoring tool

Reviewed 6 years ago

Mention is the best tool for social media and online monitoring. We have tried many social monitoring tools but Mention has given us the best value for money and probably the most accurate alerts and information.

Pros

best for monitoring social meida

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Mention logo

Mention

owsome app

Reviewed 5 years ago
Pros

this is owsome app for social media & very easy to use one place to manage so many social media a/c.

Cons

tech support is very important for your app user. If he using your app & he facing any technical issue he resolved asap update your tech support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Mention logo

Mention

Great price for low budget / low priority social media tracking and analysis

Reviewed 4 years ago

Low cost access to social content by keyword search

Pros

The price! Even a college student could afford to pay for their smaller plans out of pocket. They do a good job returning results for distinct keywords ("Grindr" is uniquely spelled with few other off topic themes, "Apple" would require extra care to differentiate between the computer company and the fruit) with some support for more advanced / complex boolean queries. Analytics engine is basic but very good for the price

Cons

You get what you pay for! While there is a huge need to fill for low cost / low priority social media analysis, this is not the tool for anyone with a serious business need to access / analyze this data although it could be a good starting point for testing purposes, even for large-brand employees. Expect some incompleteness in the data they return, below market analytical horsepower and lingering hunger to dive deeper, most likely with a new vendor.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Mention logo

Mention

Solid mentions tracker

Reviewed 2 years ago

It's a good tool to keep track of company mentions online.

Pros

Mention does its main purpose well. It can accurately keep track of company mentions across different online channels and the interface is well organized.

Cons

Comparing Mention's results with other tools, it seems to sometimes fail to track some important mentions across social media.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mention logo

Mention

Best Monitoring Platform

Reviewed 6 years ago

Mention has been incredible. For a company like ours we have limited resources and thus a very small social team. Mention really allows me and my team members to maximize our time on social.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Mention logo

Mention

The best twitter data

Reviewed 3 years ago

We have a complete data of social media listening for doing political advocacy.

Pros

The best twitter data and influence list.

Cons

The funcrions about facebook and instagram

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mention logo

Mention

Not effective in monitoring media..

Reviewed 4 years ago
Pros

Well, I do receive timely and regular notifications from this platform. It also provide a score out of a 100 as to the strength of the source.

Cons

The intelligence provided by this platform is sadly flawed, as it tends to report on any names similar to my brand, and cannot distinguish the phrase match to my brand. It perhaps needs some AI to provide more accurate social listening. Equally, it misses noise about my brand across social platforms.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mention logo

Mention

Comprehensive Community Engagement Tool

Reviewed 6 years ago

Mention is a wonderfully complex community engagement tool that allows you to complete many functional tasks that were likely separate streams of "work" for people in the past. There are several features that allow you to better engage with your community. There is also a nice high level analytics report tool to assess your metrics. There is also a great opportunity to customize messaging to your audience. Several of their filters help you keep an eye on performance within your network. Who's following, Who's not, Who's engaging with you. Give it a try !

Pros

It makes management of my social networks easier, less time involved.

Cons

Be sure to select the right frequency of "notifications" or you might overwhelmed by the updates. Your choice.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Mention logo

Mention

Monitoring service

Reviewed 2 years ago

It can be a helpful tool for Marketing since it is a great way to track, for example, your brand mentions or your service/goods mentions.

Pros

I use Mention as a monitoring service. It is easy to review email alerts, easy to use dashboards. It has a friendly interface and simple navigation.

Cons

Price is too high in my opinion. Third-party integration seems to be not so easy. Has limitations about some social networks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mention logo

Mention

Very Help Software

Reviewed 3 years ago

Since using mention it has cut down the amount of time been taken up keeping track of all the different social media channels as the software does it all for you. You can even set it to post for you.

Pros

Mention Software is easy to use and navigate around and costumed to show only what you want to see. Plus the daily emails make sure you dont miss any information you are interested in catching.

Cons

The trail version only lets you connect to one social media channel two or more channels would give you better feel for the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mention logo

Mention

Amazing Media Monitoring With Mention

Reviewed 3 years ago

Any keyword, brand, or name can be monitored easily. The speed and ease of keywords to both track and to block is time saving removing irrelevant spam that can flood you with other apps. Mention is essential to managing and tracking your community. It's the best product of it's kind on the market.

Pros

Accurate results, easy to set up and to use, Mention is easy to connect your social accounts too and it covers all social media from all sources on the Internet. Very easy to use dashboard for both personal and business use.

Cons

There should be more options to display data however Mention seems to be constantly upgrading and developing so I am sure this will be something taken in consideration by them in the future.

Vendor response

Thanks a lot for your review, we really appreciate your support!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Mention logo

Mention

A must have for your PR efforts

Reviewed 4 years ago

It's a really good bit of software. I just wish they'd introduce an 'unlimited mention' pricing tier, and make it affordable.

Pros

It's a social listening tool, so it monitors mentions of your brand, your competitors and even your market on social media. It tells you who's talking about your areas of interest, and what they're saying. This makes it easy to start a conversation with potential leads or influencers. But the feature I like most is the ranking of influencers for a social term - this helps you target your PR to the most important influencers.

Cons

It can be expensive, and the price is difficult to justify if you're a small business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mention logo

Mention

A good way to keep track of what's being said about your brand

Reviewed 4 years ago
Pros

Being able to see posts about my business through blogs, websites and social networking sites in one place.

Cons

Needs to be used along with Google Alerts, it seems. Hard to find one tool that really catches everything.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mention logo

Mention

Versatile and complete tool to know the mentions

Reviewed 3 years ago

For many years it is important to know what is said online before creating and publishing your content on social networks. In this case mention is one of the best tools not only to know the mentions of the brand, it also allows to know the mentions by each social networks

Pros

You know the mentions for each social network. Separately, determining the quality of each mention, with a scale

Cons

the reports that arrive to the email must arrive at the moment and with other metrics. Including a thematic reports would be great

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Mention logo

Mention

Works well

Reviewed 4 years ago
Pros

It's a good tool for managing your social presence and finding things that are being said about your brand.

Cons

Not a lot of complaints, seems to work for my needs!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mention logo

Mention

The Easiest Way To Monitor Your Brand Online

Reviewed 6 years ago

Mention provides a robust and useful social listening tool dashboard that is great for monitoring keywords and brand mentions across the Internet.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Mention logo

Mention

One of the best tools

Reviewed 3 years ago

The ease of use, quick search options, comp opportunities and customer service have been spot on. I want to spend more time with the app to see what else it can do for me and for my clients.

Pros

I found it very easy to use, and do quick searches for immediate and snapshot updates on my clients' social mentions.

Cons

I would love expanded aspects of mentions and social exposure of my clients' brands. Some of this might be up to me to get some additional training on the tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mention logo

Mention

Pleased with my subscription

Reviewed 6 years ago

Mention has become a "must" for our social media monitoring, but the service goes beyond social media and captures more data on my brand and those that I track than Google Alerts does. I'm also pleased with the interactions I've had with my account managers and their occasional offers to do a screenshare tutorial.

Pros

It's efficient and finds content that Google Alerts misses.

Cons

A UI suggestion I made has not been implemented. Granted, it's just from one user, but it's a minor nuisance daily.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mention logo

Mention

A must-have in my tool box

Reviewed 6 years ago

Mention is really a must-have in my tool box. I use it everyday, and it finds things that not even Google is able to find. I found gems using this tool and I would recommend it to everyone looking to buy a tool for social listening, social monitoring and simply to know who's talking about you.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Mention logo

Mention

Great app for monitoring social media mentions and analysis

Reviewed 4 years ago
Pros

Helps you keep track of what's going on in regards to your social media mentions and how people feel about your brand.

Cons

The cost. As usual with apps like this it really isn't designed for the small business owner when it comes to cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Mention logo

Mention

Most easiest way to track your brand keywords

Reviewed 4 years ago
Pros

When you are managing various brands in social media one of the major or first thing you have to do is to get register with Mentions. Mentions is the tool by which you are able to track any keywords that are being type in social platforms. This way you can track if it is positive, negative or neutral comments.

Cons

I have subscribed to email reporting but this software email reporting is not up to mark is the least like of this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Mention logo

Mention

Good tool for tracking activities and brand mentions through the network

Reviewed 2 years ago

We decided to bought Mention for marketing and support purposes, for tracking our brand, some keywords and competitors' mentions through the network and social media.

Pros

Easy and convenient interface with the possibility to track and review multiple alerts you are interested in. One alert monitoring is available for free. I like that all the interesting for me keyword mentions from the whole Internet, including social pages and forums, are collected and stored in one place. There is also a possibility to respond right from the dashboard without switching to other sites.

Cons

I noted that sometimes mentions especially on different forums can be missed by this tool. It would be also great to track some alert history (e.g. last year), for now mentions are collecting from the day you started to use this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Mention logo

Mention

Get to know your social presence

Reviewed 4 years ago

For a growing business like us it's social media appearance is very important. Further, we also got to have a watch out for our competitors. We need to save time from switching from windows to apps, mention is the solution to all these.

Pros

Mention is the best app when you are concerned about the social appearance of your business. You can get to see how often your brand is spoken of, and the relevant activities of your social media handle. It is very easy to use and affordable. You can also have a watch on your competitors through mention.

Cons

I cannot get any past information in mention. It took me a while to figure it out, you can see data only from when you signed up. There is no major drawback that concerns me.