Sprout Social vs Mention Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Anonymous
(Internet company, 1001-5000 employees)

Very organized social media monitoring tool

2018-02-19

Easy monitoring of all our social media accounts.

Pros

You can group your accounts and see all the mentions in one stream, not that messy mess on Hootsuite.

Cons

I feel that sometimes it doesn't capture all mentions on Instagram.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Sprout Social Reviews
Sprout Social
Social Media Management Software for Business
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Steve Darakhshan

We recommend this software of most of our clients.

2017-06-16

Pros

The best part is, it tracks mentions and growth.

Cons

The price begins to add up when you have many accounts that you need to connect. Other than that its fine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Sprout Social Reviews
Sprout Social
Social Media Management Software for Business
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Elliot Smith

Brilliant for management & efficiency of soical media reponses but could load quicker!

2017-08-24

Pros

Data collection - ability to pull in data from different platforms simultaneously. Ability to action posts from multiple pages/accounts in one place with ease.

Cons

As already mentioned - could be quicker!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Sprout Social Reviews
Sprout Social
Social Media Management Software for Business
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LM James

Easy to use but room for more functionality

2017-03-14

Easy to use but seeing all keywords, mentions across platforms in real time is difficult. love the reporting graphs but would like more platform integrations

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Sprout Social Reviews
Sprout Social
Social Media Management Software for Business
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Anonymous
(Media Production company, 11-50 employees)

Love Sprout for our Whole Team

2019-03-06

Sprout Social has helped us address at-volume comments on multiple social media platforms. We could not address the volume of comments we get without Sprout. It also helps us keep comments in one place - time is saved when we don't have to log in to multiple platforms to address comments that might be old.

Pros

We love Sprout Social - it makes it easy for us to track comments on ads and posts across Facebook, Twitter, Linkedin, and Instagram. Our team gets comments at a huge volume and it's great to use Sprout to assign tasks and set goals with the reports section.

Cons

It's fairly straightforward -- might be nice to mention/notify teammates within Sprout in addition to being able to assign tasks to teammates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Sprout Social Reviews
Sprout Social
Social Media Management Software for Business
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Anonymous
A verified reviewer

So many features that you forget what your goal is!

2018-07-24

Pros

Being able to follow who mentioned our name elsewhere online really helped get value from our efforts, too.

Cons

There are so many features that it became a bit of a chore to use SproutSocial as I knew I'd need to dedicate like an hour to it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Sprout Social Reviews
Sprout Social
Social Media Management Software for Business
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Shelley Heinrichs

We've been pleased with Sprout Social - it has saved us a huge amount of time!

2018-01-29

As I mentioned before, it saves us a ton of time.

Pros

User-friendly, clean platform, integrations are good, definite time-saver. I would recommend this software if you're an agency managing 5 or more clients.

Cons

The reporting - I check it against GA, and it's off. I don't find it's comparing apples to apples, so I tend to not use it. It's too bad because the graphs are excellent visuals. But the data is questionable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Sprout Social Reviews
Sprout Social
Social Media Management Software for Business
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Anonymous
(Information Technology and Services company, 501-1000 employees)

High level and getting better

2019-02-14

Pros

Social listening is also a great feature and makes keeping track of social media mentions a one stop shop!

Cons

This is not on them, but the API's between SS and all social media sites are being restricted, which means a degradation in service. For example, when posting on Facebook through Sprout Social, I cannot tag anyone. I have to manually go and do that after the fact.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Sprout Social Reviews
Sprout Social
Social Media Management Software for Business
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Anonymous
A verified reviewer

Sprout Social is a great service that makes it easy to monitor social media engagement.

2018-07-11

Pros

Most importantly, I like the ability to monitor keywords so I know when non-followers have mentioned my products.

Cons

I understand that Facebook is no longer going to allow Sprout Social to post to personal Facebook accounts. I think this will be a big drawback, but I also believe Facebook is losing its relevance. I wish it were easier to post images to Instagram via Sprout Social. The extra steps of needing to select a publisher and only being able to use it with Instagram business accounts, makes posting directly on your phone without using Sprout Social easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Sprout Social Reviews
Sprout Social
Social Media Management Software for Business
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Rose de Fremery

Excellent, continually improving social media management platform

2017-05-23

I forgot to mention that. Having used HootSuite for a while before this, I feel that Sprout is a much better match both for me and my clients, and it continues to get better all the time.

Pros

I like its ease of use (particularly the ViralPost feature). Sprout Social is clearly designed to make the life of a social media manager or consultant as easy as possible, and they are continually releasing new features and improvements. They actively solicit feedback on how their product could be improved, and they act on that feedback too. Sprout's tech support is also top notch. They are great communicators and always available via chat to answer your questions.

Cons

I think content discovery is still a little challenging within the tool (and I don't mind so much because it's not a main feature that I was looking for when I chose Sprout), but I believe Sprout is working on ways to enhance this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Sprout Social Reviews
Sprout Social
Social Media Management Software for Business
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Katherine Taylor

Sprout is a useful tool for reviewing multiple social feeds in one desktop window.

2018-05-08

Pros

Single feed of multiple social channels in one desktop window is really useful. Many of the other benefits of Sprout have recently gone with all the Facebook/Instagram privacy changes - see list of 'Cons' below. Reporting is good also

Cons

No YouTube comments feed (Hootsuite has this) No Instagram @mentions feed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Sprout Social Reviews
Sprout Social
Social Media Management Software for Business
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Román Espino

Delightful

2018-07-21

Sprout Social has simplified, automatized and organized our work with middle and huge social media communities. We are delighted and strongly recommend it.

Pros

You can manage every type of interaction (direct messages, mentions, likes, comments, replies, etc.) of all your social media profiles in one single feed which integrates functions as important as task assignment to members of your team.

Cons

The listening features are in a transition period after Sprout Social has acquired Simply Measured. I understand they're integrating both platforms but the "deep listening" features are not available as of July 2018. Having said that, the "Reports" feature is more than enough for providing the metrics and analytics you need in your day to day work. Also, when you're working with teams of more than five or ten people, you'd like to see a thumbnail pic of them to assign tasks and stuff like that. Well, Sprout only allows the teams members to upload their personal pics through a external WordPress-based platform, Gravatar, which is a bit annoying (we're used to upload profile pics directly from our computers files). It's a minor setback, though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Sprout Social Reviews
Sprout Social
Social Media Management Software for Business
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Anonymous
A verified reviewer

The most intuitive, useful social media management tool I've used

2018-03-05

Pros

My favorite feature is the Smart Inbox, which lets you keep tabs on every mention/retweet etc. and take action or do further digging into the people who connected with you.

Cons

While I appreciate the tool's focus on simplicity with a single-column stream, I do sometimes wish that there were an option to customize views to get more information at once. The tool can sometimes require a lot of scrolling. Also, the cost to add new users can be prohibitive - in general this is a much more expensive tool than some others with similar basic features. In my mind it's worth the investment for larger organizations due to its ease of use and reporting features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Sprout Social Reviews
Sprout Social
Social Media Management Software for Business
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Abigail Nwaocha

Verified Reviewer

Simple SM manager with superior Analytics feature

2016-12-13

The discovery tab shows suggestions on accounts to follow and unfollow, people who have conversed with, and people who mentioned you in a post.

Pros

The Digital Asset Library The Analytics feature The RSS feature can serve as a social media content generation tool. Easy UI

Cons

The pricing is rather steep. There are other SM managers with more powerful features which could prove to be a better substitute to Sprout Social. MavSocial has a better Asset Library feature, SMHack provides just as detailed analytics, Swift social has powerful RSS feature, and Hootsuite is cheaper, has an automatic scheduling function, as well as one of the easiest SM Managers to use due to the numerous tutorials online and it's inbuilt mini-tutorial.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
Sprout Social Reviews
Sprout Social
Social Media Management Software for Business
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