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Sprout Social vs SMhack Comparison

Overview

Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

SMhack is a social media management tool which enables users to publish posts, monitor activity, and analyze performance...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$99.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$9.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

222

166

39

6

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.5

(18)

5

4

3

2

1

12

5

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

I like how the platform identifies the best times to post to each platform's audience on a particular day. This gives our content the highest chance of receiving the most engagement and reach.
In addition, their robust analytics allow us to create amazing reports with a few simple clicks, with many beautiful graphs and artworks.
It has a great design, friendly interface and it is easy to learn how to use it. It is wonderful to be able to schedule the publication of the content on different platforms from Sprout Social.

Pros

Even if the tool wasn't as amazingly good as it is, I would still love it because of the support team that cares so much about their customers.
It is user friendly and easy to navigate through for anyone who wishes to safe cost and at the same time get the best.
The customer support is wonderful, they respond very quickly and are eager to help you with whatever you need.

Cons

It is very confusing and misleading. Before they updated the app, you were able to just click on the names of those who need to approve it.
But no worry about that, you can use the trial version before purchasing, there is no credit card required.
Dashboard can be confusing as there is a lot going on.

Cons

There are a few minor usability features that are missing.
I had trouble learning how to navigate in the beginning and getting to my reports.
The only issue I would say is when setting up a new profile we initially had a few problems with the LinkedIn integration.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review22 days ago

Key features

  • Total features52
  • @mentions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Automated Scheduling
  • Behavior Tracking
  • Calendar Management
  • Campaign Analysis
  • Campaign Scheduling
  • Categorization
  • Charting
  • Collaboration Tools
  • Commenting
  • Communication Management
  • Communications Calendar
  • Configurable Workflow
  • Contact Management
  • Content Library
  • Content Management
  • Conversion Rate Optimization
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Visualization
  • Demographic Data Collection
  • Engagement Analytics
  • Filtered Views
  • Geolocation
  • Help Desk Integration
  • Image Editing
  • Image Library
  • Inbox Management
  • Keyword Tracking
  • Monitoring
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Performance Management
  • Performance Reports
  • Permission Management
  • Queue Manager
  • Real Time Analytics
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Assignment
  • Rule Based Publishing
  • Social Advertising
  • Social Media Integration
  • Social Media Metrics
  • Social Network Marketing
  • Social Performance Management
  • Tagging
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Text Editing
  • Third Party Integration
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Visual Discovery
  • Workflow Management
  • Total features41
  • @mentions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Automated Scheduling
  • Behavior Tracking
  • Calendar Management
  • Campaign Analysis
  • Campaign Scheduling
  • Categorization
  • Charting
  • Collaboration Tools
  • Commenting
  • Communication Management
  • Communications Calendar
  • Configurable Workflow
  • Contact Management
  • Content Library
  • Content Management
  • Conversion Rate Optimization
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Data Filtering
  • Data Visualization
  • Demographic Data Collection
  • Engagement Analytics
  • Filtered Views
  • Geolocation
  • Help Desk Integration
  • Image Editing
  • Image Library
  • Inbox Management
  • Keyword Tracking
  • Monitoring
  • Multi-Channel Marketing
  • Multiple User Accounts
  • Performance Management
  • Performance Reports
  • Permission Management
  • Queue Manager
  • Real Time Analytics
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Assignment
  • Rule Based Publishing
  • Social Advertising
  • Social Media Integration
  • Social Media Metrics
  • Social Network Marketing
  • Social Performance Management
  • Tagging
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Text Editing
  • Third Party Integration
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Visual Discovery
  • Workflow Management

Integrations

  • Total integrations17
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations2
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Sprout Social vs. SMhack

See how Sprout Social and SMhack stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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