Surefire Local Reviews

Platform is promising, but the company is abysmal.

Onboarding took over a month and was still charged for no service. Requested to cancel and was not allowed to do so.

The software is good, but Surefire is a marketing SERVICE, not just a software subscription.

See overall experience with Surefire below for feedback.

Hello Jess, we are saddened to read your reviews and see that you feel this way. Our records show we have been in regular contact with you, and that you are an active customer within our platform. Please reach out to us at info@surefirelocal.com. We would like to get more information to better address your concerns.

Single Platform to publish content to Facebook, Google Business and Linkedin

The cost is way too much. We looked for alternatives once we saw the most essential assistance provided by Surefire

The GUI was nice and interactive, but GUI's don't generate leads.

The lack of follow through on their promises.

Hi Joshua, we value your feedback and take customer concerns seriously. To better assist you and to ensure we have all the necessary info, we’d appreciate it if you could provide more details in an email to info@surefirelocal.com. Our commitment to customer satisfaction is unwavering, and we want to ensure that your experience aligns with the high standards we set for ourselves.

The dashboard is pretty good and the app was ok to use

They never delivered the website they promised after 8 weeks. The only lead calls I got were spam calls. The website leads I got were from out of state. When I asked if we could target my local area they said they can’t do that.

We value your feedback and take customer concerns seriously. To better assist you, we’d appreciate it if you could provide more details in an email to info@surefirelocal.com. Our commitment to customer satisfaction is unwavering, and we want to ensure that your experience aligns with the high standards we set for ourselves.

none of this services they take to long to do one thing

customer service especific the [sensitive content hidden] and his supervisor

We value your feedback and take customer concerns seriously. To better assist you, we’d appreciate it if you could provide more details in an email to info@surefirelocal.com. Our commitment to customer satisfaction is unwavering, and we want to ensure that your experience aligns with the high standards we set for ourselves.

Effectively markets and tracks my social media and online presence, takes things off my plate to use my time better selling and running my business

I am still learning all the features, hope to be up to speed soon to take advantage of all SF has to offer

Hi Kimberly! Thank you for the wonderful feedback. We are always here to help, so please never hesitate to reach out!

Geo Juice is what I liked the best about this service

Customer Service is what I liked the best about this service

Hello Mark, our sincerest apologies for any challenges or frustrations you experienced. We take feedback like this very seriously and have sent this review on to our Customer Success team for further evaluation. We realize some time has passed since you left this feedback, but we would still like the opportunity to set things right. Please reach out to info@surefirelocal.com with your account information, and we will have a Customer Success Specialist reach out to you personally. Regardless, we wish you and your business success in the future.

The only useful service provided by Surefire Local was the scheduled marketing posts they did.

Almost everything as it was not user friendly and it was terribly redundant.

Hello Barrett, our sincerest apologies for any challenges or frustrations you experienced. We take feedback like this very seriously and have sent this review on to our Customer Success team for further evaluation. We realize some time has passed since you left this feedback, but we would still like the opportunity to set things right. Please reach out to info@surefirelocal.com with your account information, and we will have a Customer Success Specialist reach out to you personally. Regardless, we wish you and your business success in the future.

The software itself is OK. Definitely not for their price. I would pay $200 for the software itself.

This software is not for mobile locksmith services or any services where you need more than just a phone from your client. When I used the software myself, that was ok. As for CRM, we needed additional information about our clients, such as the make and model of the vehicle. The price for the basic package was too high, so we purchased the Premium plan which includes all the content creation, SEO, PPC management. The marketing by itself works terribly, you can schedule calls only in 5-7 days.

Hello Roman, our sincerest apologies for any challenges or frustrations you experienced. We take feedback like this very seriously and have sent this review on to our Customer Success team for further evaluation. We realize some time has passed since you left this feedback, but we would still like the opportunity to set things right. Please reach out to info@surefirelocal.com with your account information, and we will have a Customer Success Specialist reach out to you personally. Regardless, we wish you and your business success in the future.

It was a headache. I would click to approve a post. Did so for a month and still never went through

Customer service was a joke. For 3 months my software was not what I was told it was going to be.

Hello Matthew, our sincerest apologies for any challenges or frustrations you experienced. We take feedback like this very seriously and have sent this review on to our Customer Success team for further evaluation. We realize some time has passed since you left this feedback, but we would still like the opportunity to set things right. Please reach out to info@surefirelocal.com with your account information, and we will have a Customer Success Specialist reach out to you personally. Regardless, we wish you and your business success in the future.

Nothing good to say. Wasted thousands of dollars!

Sales rep and account manager misrepresented their expertise in marketing for elder law, probate and estate planning practitioners. Content was horrendous.

Hello Vincent, our sincerest apologies for any challenges or frustrations you experienced. We take feedback like this very seriously and have sent this review on to our Customer Success team for further evaluation. We realize some time has passed since you left this feedback, but we would still like the opportunity to set things right. Please reach out to info@surefirelocal.com with your account information, and we will have a Customer Success Specialist reach out to you personally. Regardless, we wish you and your business success in the future.

There's little I liked about the software as I promised in November 2021 that ads would be running "by Thanksgiving". By the time of my cancellation (this month) exactly zero ads ran. They did do some canned social media posts, but it was a total waste of money that did nothing to drive clients to me.

The dropping a pin feature was not as easy as represented. I had numerous calls with employees to resolve various problems, and they stopped communicating with me, or providing any help whatsoever in January 2022. The so called client rep ignored me and my emails for over three months.

Hello Edwin, our sincerest apologies for any challenges or frustrations you experienced. We take feedback like this very seriously and have sent this review on to our Customer Success team for further evaluation. We realize some time has passed since you left this feedback, but we would still like the opportunity to set things right. Please reach out to info@surefirelocal.com with your account information, and we will have a Customer Success Specialist reach out to you personally. Regardless, we wish you and your business success in the future.

Their sales pitch. It was good. But they immediately broke trust when they decided to request administrative access, which they were asked about over 10 times. They always said they didn't need it... but in the end, that's the first thing they asked for after they got paid.

The fact that as soon as they got paid, they requested exactly what they said they would not need. Administrative access.

Hi Stan, thanks for bringing this to our attention and we apologize for the misunderstanding. Your experience hasn't lived up to the standard of excellence we strive for so far but it looks like our customer support team is actively working with you to find a resolution and clear up any misconceptions. We'll do what we can to win back your trust! Sincerely, Surefire Local

They talk a big sales pitch, called me for 1 call, avoided calling me back for several other sessions they scheduled, and talked about hurrying up to get me on the "platform". I've paid thousands of dollars for nothing! Try getting them to cancel and refund you! That's the nightmare I have right now! Do your homework, and spend your money wisely, by avoiding Surefire Local like the plague.

The least thing I like is the fact I've never seen any of the so-called software, but I'm out thousands of dollars and can't get anyone to call me back.

Hi Janie, we're sorry to hear your experience so far has not lived up to the standards we set for ourselves! Our team would like to reach out directly to you to discuss how we can make things right but we're limited with the available information. Can you please send an email to info@surefirelocal.com with more information so we can address this?

Its potential, The review requests function

It's hard to tell/trust how accurately it works

Hi Rachel, thank you so much for your honest feedback! We're so happy that you are loving our reviews feature and your account manager. The great thing about the platform is we directly integrate with many tools so the information is the same no matter which dashboard you look at. If you'd like to learn more about it, don't hesitate to reach out!

The platform is very easy to use and navigate. It allows me to easily show and share with my husband/co-owner of our business how all aspects of our social media and website are functioning.

The only thing that I would change is the time it takes to load some sections/pages and the functionality when using Mac browsers (Firefox and Safari).

Hi Denise, thank you for your review! We appreciate your feedback as we're always looking to improve the Surefire Local Marketing Platform for our clients. I'll be sure to pass it along to our development team!

We like that it's a one-stop shop for marketing with incredible customer support! We can post to multiple platforms, track what people are interested in on our site, listen to leads, and get help from our rep within minutes. Our rep, [SENSITIVE CONTENT HIDDEN], is always making great suggestions, answering our questions or finding out the answers for us, and she makes us feel like we matter to her and to Surefire.

At first we didn't like that we couldn't make direct changes to the website ourselves. On our old platform we could go in and change things pretty easily. We quickly learned that we should allow the 'pros' to do those changes and to be honest, all we have to do is send a request and it's honored in just a short time! We just had to get used to the new system.

Hi Kimberly, thank you so much for your in-depth review! We are so glad that you've had an amazing experience with the Surefire Local Marketing Platform and our support team. Surefire Local is always here for you and your business whenever you need our help.

This is a great one stop shop for all things digital in your business.

Honestly i can't think of anything that doesn't work well.

Hi Joe, thank you so much for your positive review! We're so happy to hear that you enjoy using the Surefire Local Marketing Platform. Wishing you continued success!

The platform is streamlined and user friendly. Information is quick to access and easy to track.

There really is nothing to not like about the software.

Hi Jase, thank you for leaving such a wonderful review. We are so glad that the Surefire Local Marketing Platform has made your job easier. After all, that's all we want for our customers!