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SurveyLegend vs Retently Comparison

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Overview

SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease.

Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

260

133

5

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5.0

(23)

5

4

3

2

1

22

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

What I love most is that you can use pictures in your answers. This is something that makes it more easy and fun for respondents to fill in your survey (at least; that was the feedback that I got).
M totally thrilled with this software. I would recommend it to anyone, especially marketing students who do market research and want to do a great questionnaire.
I like the usability of the software. It was super easy to set up and I liked that I could integrate it into my website.

Pros

I felt good about how my customers thought of my business, but it was wonderful to see it in print.
Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively.
Easy to use, great customer support, great UI, and did exactly what I needed it to do.

Cons

However, I found the expressiveness of this logic quite limited. I am not quite sure, though, if this stems from my lack of experience with this tool or if this a real flaw.
I used this app for my project in Statistics in Healthcare courses. Only problem is limited access to some services.
What I found kind of bad about the software was the fact that, in order to see the results from your survey you need to pay.

Cons

There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.
The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review.
They are immediately shown the popup but they've hardly used the site so it annoys them.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features22
  • 360 Degree Feedback
  • API
  • Advertising Management
  • Automatic Notifications
  • CRM Integration
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Monitoring
  • Multi-Language
  • Question Library
  • Real Time Analytics
  • Real Time Notifications
  • SSL Security
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Visitor Management
  • Visual Analytics
  • Total features27
  • 360 Degree Feedback
  • API
  • Advertising Management
  • Automatic Notifications
  • CRM Integration
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Corrective Actions
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Drag & Drop Interface
  • Email Distribution
  • Email Integration
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Monitoring
  • Multi-Language
  • Question Library
  • Real Time Analytics
  • Real Time Notifications
  • SSL Security
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Visitor Management
  • Visual Analytics

Integrations

  • Total integrations3
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations173
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

SurveyLegend vs. Retently

See how SurveyLegend and Retently stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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