Talkable Features

What I like most about Talkable are our dynamic duo of reps that are constantly pushing us to test, refine, explore, and roll out a seemingly ever-evolving set of initiatives that help garner new subscribers and opt ins through referrals. This is not a set it and forget it company for us, they are our partners in maximizing engagement and acquisition.

I will not say that I love the interface design. It does everything very well but there is a little bit of a daunting look and feel about the interface that took some getting used to. It's very high functioning and doesn't bug out or anything but it is just not the most intuitive or beautiful interface design.

Great security and fraud prevention options.

Setting up campaign creatives can be a bit tricky.

I love how accessible our account managers are. They are always there to provide ideas and make recommendations to optimize our campaigns. I also love in the platform data and reporting - it makes my life much easier.

My team would value information on incrementality. We have the ability to run our own internal analyses on this, but it is important to know the impact of the referral program in the grand scheme of the customer's journey to purchase.

I like that the software offers a lot of different features and is often developing new features for clients to optimize their referrals

I find the dashboard EXTREMELY difficult to navigate and understand what's where. The reporting is good, but the verbiage is not self-evident and finding the right report is difficult.

They are a very easy team to work with and whenever we have questions or don't understand things they are always quick to respond with the information that we need.

The dashboard can be confusing and it can be hard to pull certain reports.

From start to finish, the process was very simple to implement. It's honestly one of the only products I've ever encountered where I've been told it's only a couple of hours to implement, and it was actually only a couple of hours. The UI for the tool is very intuitive, and the WYSIWYG tool is very easy to use. The emails and onsite widgets are pretty customizable, and a non-developer should be able to do most of the updates. The implementation and ongoing support team at Talkable are HIGHLY responsive and proactive. They work with you to tailor a program that is right for your business. I would totally recommend this software to anyone.

No cons were added to this review

Support from their team, whether it be setting up new campaigns, helping with development or coming to the table with new ideas. Easy integration with Shopify and our other processes.

Back end reporting and management is a little bit difficult to understand, but their team is always there to help!

a non intrusive and interactive software that helped lift up the overall revenue of the business.

no complaints. if there are any concerns from our side, they make sure to take care of it.

Love the proactiveness of the customer support team in A/B testing new features! They constantly iterate on improving results - very much in the same model of growth marketing, always evolving!

Some 3rd party integrations are lacking in support but that can depend on the integration.

I love how easy it is to use and how supportive the team is! They do a wonderful job in helping me execute whatever is needed.

The thing I like least about this software is that the dashboard they use can be a little difficult to navigate.

Great customer support. They are very responsive and eager to offer new ideas. The dashboard is easy to use and understand.

No cons were added to this review

Accuracy and reliability, plus fraud detection. Hardly ever a tricky customer could bypass the rules of the system. Firstly, the referral program is under control — it shows when and who made a referral;. Secondly, campaign managers optimize everything very accurate and up to the company needs.

The only thing I dislike is the price is high, but it worth it.

Reporting dashboard is super easy to understand and has every bit of data you could want. Also customer service center is really easy and the team loves it.

A little confusing for me on the client side to go into campaigns and make changes. Maybe I am just not familiar enough but seems like a lot of places to mess up an edit.

Everything is automated and we don't need to do anything to track what happens

It is difficult to isolate and exclude users who knew us before they were referred

Reliable platform for launching referral program the way you need, with fraud detection. Emails, pop-ups are customizable, reports are easy to read. Referral became a new scalable customer acquisition source for us.

Not all campaign types work for us, wish we hadn't spent so much time testing them out.

Super easy A/B testing functionality for everything! Tons of data and every report type you could ever want. An easy to use interface, all the data you need is right at your fingertips.

Campaigns can take some time to set up and QA. Not always the most flexible when you want to adjust things after they have gone live.

The ease of use; so simple to implement changes or tests. Very functional and easy to personalize.

Not a Talkable issue, but hard to find an optimal spot for the widget on mobile, without blocking site content.

Talkable are the best in support, fraud detection and reporting. They are not the cheapest, but definitely a great investment. I had problems with fraud detection with other providers, with Talkable I have a peace of mind - no self-referring clients. Testing and reporting are easy and comprehesible. Great client service, they make fast changes and optimize campaigns as we go.

Nothing - they are the best. Would be great to have an option to choose between ready-made programs, if this is possible.

Great fraud detection, simple reporting tools that make it very easy for us to extract data from talkable. Keeps great track of all associated metrics and is very user friendly.

The code base is kind of dense, making a bit hard for a non-technical user to implement. Requires a bit of help for most people to get.

Working with Talkable has been great, both in terms of subscription increase and the ease of mind this platform provides. Campaign managers optimize campaigns and provide tests to find the most effective placements/layouts. We are very pleased to see how our existing subscribers bring in new qualified users. Trustworthy partner for growth!

Haven't experienced anything bad up to the moment

It's easy to use and they make A/B testing a breeze!

The reporting could be a little more robust, but we've had very few issues.