Talkable Features

Talkable

Referral marketing platform for eCommerce companies

4.72/5 (29 reviews)

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AB Testing
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Click Tracking
Contact Management
Conversion Rate Optimization
Conversion Tracking
Customer Segmentation
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Email Invitations & Reminders
Email Marketing
Email Templates
Employee Referral Management
For Customer Referrals
Fraud Detection
Incentive Management
Landing Pages/Web Forms
Lead Capture
Lead Engagement
Lead Generation
Loyalty Program
Multi-Campaign
Performance Metrics
Preview Functionality
Promotions Management
Real Time Analytics
Real Time Reporting
Referral Templates
Referral Tracking
Reporting & Statistics
Rewards Management
Social Media Integration
Social Promotion
Strategic Planning
Template Management
Third Party Integrations
Transaction Monitoring
Visitor Management
Visitor Tracking
Widgets
eCommerce Management
Learn moreCompare App
AB Testing
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Click Tracking
Contact Management
Conversion Rate Optimization
Conversion Tracking
Customer Segmentation
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Email Invitations & Reminders
Email Marketing
Email Templates
Employee Referral Management
For Customer Referrals
Fraud Detection
Incentive Management
Landing Pages/Web Forms
Lead Capture
Lead Engagement
Lead Generation
Loyalty Program
Multi-Campaign
Performance Metrics
Preview Functionality
Promotions Management
Real Time Analytics
Real Time Reporting
Referral Templates
Referral Tracking
Reporting & Statistics
Rewards Management
Social Media Integration
Social Promotion
Strategic Planning
Template Management
Third Party Integrations
Transaction Monitoring
Visitor Management
Visitor Tracking
Widgets
eCommerce Management
Visit WebsiteCompare App
AB Testing
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Click Tracking
Contact Management
Conversion Rate Optimization
Conversion Tracking
Customer Segmentation
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Email Invitations & Reminders
Email Marketing
Email Templates
Employee Referral Management
For Customer Referrals
Fraud Detection
Incentive Management
Landing Pages/Web Forms
Lead Capture
Lead Engagement
Lead Generation
Loyalty Program
Multi-Campaign
Performance Metrics
Preview Functionality
Promotions Management
Real Time Analytics
Real Time Reporting
Referral Templates
Referral Tracking
Reporting & Statistics
Rewards Management
Social Media Integration
Social Promotion
Strategic Planning
Template Management
Third Party Integrations
Transaction Monitoring
Visitor Management
Visitor Tracking
Widgets
eCommerce Management
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Mobile apps

iOS App


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Android App


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Talkable Feature Reviews

24 reviewers had the following to say about Talkable's features:

Ben J.

Really enjoy working with Talkable--they're super helpful and eager to help the program grow.

2017-10-25

Pros

Support from their team, whether it be setting up new campaigns, helping with development or coming to the table with new ideas.

Cons

Back end reporting and management is a little bit difficult to understand, but their team is always there to help!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniil K.

Great software for referral marketing, good customer service

2019-01-29

User acquisition source, new sales

Pros

Emails, pop-ups are customizable, reports are easy to read.

Cons

Not all campaign types work for us, wish we hadn't spent so much time testing them out.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ian S.

Talkable is a solid choice for your referral program, whether you need a simple or complex solution.

2017-10-31

Pros

Tons of data and every report type you could ever want.

Cons

Campaigns can take some time to set up and QA.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Megan E.

Easy to Use

2019-06-28

So far we like talkable. Account manager is excited and responds quickly to needs. Implementation was a little bit harder to get set up but now it is running smoothly.

Pros

Reporting dashboard is super easy to understand and has every bit of data you could want.

Cons

A little confusing for me on the client side to go into campaigns and make changes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex K.

Referral program that generates income

2019-06-25

Perfect service and advanced platform that brings results

Pros

While developing a marketing strategy, we’ve decided that could do everything at all times.

Cons

Some reports are confusing, but training and Customer Success manager helped with metrics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Russ U.

Advanced software + great support

2020-02-10

Extremely positive experience and visible results

Pros

It turned word of mouth into an efficient channel for our business.

Cons

Tallkable is not the easiest martech software we used, plus we had some issues with integration with our transaction system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew S.

Great Software and Support

2016-07-21

Talkable is a fantastic product that has helped us drive substantial revenue. The best part about Talkable is the people, they are willing to go above and beyond to help you drive sales. I really enjoy working with members of their team as they are all enthusiastic about the product and helping your business along.

Pros

Keeps great track of all associated metrics and is very user friendly.

Cons

The code base is kind of dense, making a bit hard for a non-technical user to implement. Requires a bit of help for most people to get.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Talkable

Keep on doing what you are doing, it's a great product!

Source: Capterra
Helpful?   Yes   No
Read more
Andrea C.

Good Service and Excellent Client Support

2019-06-28

We have limited bandwidth across our team to manage this channel and our client service team does an excellent job bridging that gap, reporting, bringing new ideas to the table, and helping us execute.

Pros

I like that the software offers a lot of different features and is often developing new features for clients to optimize their referrals

Cons

I find the dashboard EXTREMELY difficult to navigate and understand what's where.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Valerie T.

Smart and Effective

2019-06-19

Customer acquisition through referrals that costs less than other channels and a good addition to our marketing mix

Pros

Secondly, campaign managers optimize everything very accurate and up to the company needs.

Cons

The only thing I dislike is the price is high, but it worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Retail company, 11-50 employees)

Nice tool and nice customer services

2019-04-02

Pros

I like the fact that we can run multiple campaigns at the same times.

Cons

As a suggestion, a drag and drop interface may make the job a little easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kate K.

Worth the money. Best referral software and service

2019-01-24

Reliable referral software provider that helps to get new paying customers

Pros

Great client service, they make fast changes and optimize campaigns as we go.

Cons

Nothing - they are the best. Would be great to have an option to choose between ready-made programs, if this is possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dimitar T.

Great product for referral marketing

2019-07-01

Pros

Great security and fraud prevention options.

Cons

Setting up campaign creatives can be a bit tricky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Ciera B.

Incredible Company To Partner With

2019-07-02

They've made using the software incredibly easy to use and the overall experience with Talkable amazing.

Pros

It's easy to use and they make A/B testing a breeze!

Cons

The reporting could be a little more robust, but we've had very few issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dean S.

Great product and solution!

2017-10-24

NTF purchases and retention from advocates.

Pros

Very functional and easy to personalize.

Cons

Not a Talkable issue, but hard to find an optimal spot for the widget on mobile, without blocking site content.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anna P.

It's like having an expert referral marketing team in-house

2019-02-28

New subscription users, higher LTV

Pros

Working with Talkable has been great, both in terms of subscription increase and the ease of mind this platform provides. Campaign managers optimize campaigns and provide tests to find the most effective placements/layouts.

Cons

Haven't experienced anything bad up to the moment

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ian J.

Great product, great team.

2017-12-14

For a brand that cannot/does not want to be very promotional, I think the tool worked well.

Pros

It's honestly one of the only products I've ever encountered where I've been told it's only a couple of hours to implement, and it was actually only a couple of hours. The UI for the tool is very intuitive, and the WYSIWYG tool is very easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ivo R.

good product, even better customer service

2019-06-28

Accommodating to all our needs, quick to respond and just a quick to act and react, coming up with great testing ideas as well as bringing our internal ideas to life. Reporting is done regularly, no question left unanswered.

Pros

a non intrusive and interactive software that helped lift up the overall revenue of the business.

Cons

no complaints. if there are any concerns from our side, they make sure to take care of it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Max R.

Referral marketing platform for resharing discounts to my customers friends and family.

2019-05-12

The power of referral is definitely strong.

Pros

Talkable referral platform helps us generate extra sales in the luxury watch industry. Backed up by a solid remarketing strategy, resharing purchased items with a coupon increased ROI.

Cons

Talkable provided their own developers who were able to quickly implement integration with our site and Adroll.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Maya E.

Great way to help marketing

2019-11-21

Overall, I would recommend Talkable to those who have a retail store and would like to retain customers.

Pros

I love how easy it is to use and how supportive the team is!

Cons

The thing I like least about this software is that the dashboard they use can be a little difficult to navigate.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 201-500 employees)

Wonderful & Dedicated

2017-10-26

Pros

They are very responsive and eager to offer new ideas. The dashboard is easy to use and understand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Griffin T.

Best Referral Marketing Software On The Market - HANDS DOWN!!

2016-07-19

Working with Talkable has been the overall best experience for us. Their team is extremely knowledgable in their product as well as super fast to response to any email I send their way.

Pros

Great ROI, which is the most important factor, their product is optimized for mobile, which is about 80% of our traffic, and their staff is so personable and easy to work with.

Cons

I wish we can find even MORE ways to bring in referral customers on our site, but sometimes you don't want to have it blasted everywhere on the home page! haha

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Talkable

I personally recommend it to anyone who is looking for the best referral marketing software out there. If you want a no-hassle setup and deliverables you can count on, go with Talkable 100%!

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Retail company, 11-50 employees)

Talkable helps increase subscriptions

2019-01-09

Pros

Talkable can help you with referrals and can run through any mobile device or application -- you can drive up your subscriptions by giving out offers and rewards for completed application installations.

Cons

We really didn't need this for our business -- we did a trial run and found that just using MailChimp was a better option for upping our subscribers.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Matthew B.

Great business. Great customer service. Great tool for groth.

2019-06-28

Pros

The simplicity from the first conversation to the implementation phase was fantastic. There was never a moment where I was concerned. After it was all set up the software itself is pretty straight forward and we look forward to seeing the results.

Cons

At this current time, there is nothing more that could be added.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Maryna N.

Referral program that turns shares into sales

2019-08-30

Easy to work with. The platform is comprehensive, I had no questions at all.

Pros

Talkable referral program drives qualitative traffic. Since it’s a recommendation rather than a pushy targeting ad, people are already interested in the product. Talkable helps to monitor the quality of these leads. The system is hard to cheat, so no frauds will come.

Cons

Maybe price. Every marketer, myself included, wants to get a product for a cheaper price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more