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Textellent
Transform Customer Engagement to Measurable Business Growth
Textellent Features
Features Summary
Functionality
4.8
/5
85
Total features
61
3 categories
Textellent features
Common features of Marketing Automation software
Screenshots
Contenders comparison
Functionality
4.8
/5
85
Price starts from
29
Per month
Total Features
61
Unique features
Consent Management
SMS Marketing
Open Rate Tracking
Mobile Alerts
Functionality
4.4
/5
17.1K
Price starts from
13
Per month
Total Features
160
Features in Common
42
Unique features
Customer Database
eCommerce Management
Channel Management
Team Management
Functionality
4.4
/5
6K
Price starts from
15
/user
Per month
Total Features
103
Features in Common
34
Unique features
Email Templates
Mobile Optimization
Customer Surveys
Multivariate Testing
Common Textellent comparisons
Reviewers who mentioned features said:
Jillian E.
Accounting, 1-10 employees
Used daily for 1-2 years
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I'm glad they've added instructions for how to do certain things, but I just wanted to give a shoutout to [sensitive content hidden] from the Customer Support Team! She is truly helpful, sweet, and patient!
The layout of the website is too cluttered.
Thank you for your feedback! We're glad our customer support was helpful. We'll note your comments about the website layout.
Nicola W.
Accounting, 11-50 employees
Used daily for 2+ years
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I love everything about the software I love the engagement the order! The company is on one accord and always looking for ways to keep us as a business structured
I love everything there isn’t one thing that I dislike
Thank you for your review! We're glad to hear that you love everything about Textellent, including the engagement it provides. We appreciate your positive feedback and are always looking for ways to improve.
Clara G.
Financial Services, 1-10 employees
Used daily for 2+ years
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My experience has been very positive with this excellent work tool and great people that works with [SENSITIVE CONTENT].
My daily routine starts with login in the software and stays open all day. Activity is as busy on Textellent as we are on the phones. I love the easy access, quick responses.
Downtime but it is inevitable since you guys have to keep it up.
David R.
Accounting, 1-10 employees
Used daily for 2+ years
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My Payroll clients love it because they can txt their hours right to my payroll manager. I even had one company tell me that is why they choose ASY because they can txt our payroll department. I often have clients take a picture of a non-sensitive document such as a pic of their drivers license that is required to be on their tax returns. The immediate communication with clients is essential in our business Textelent makes it so much easier.
I have been using Textellent since I first met [SENSITIVE CONTENT HIDDEN] at his first trade show in New Orleans. I had always texted select clients on my personal phone but was looking for a way to reach all of my clients because I know more people respond to a txt quicker than email or a phone call. Textellent is easy to use for all my staff and helps me keep in contact with all my clients not only during tax season but thru the year. I can txt a client that their tax return is finished in a matter of seconds. My clients love getting a greeting on their birthday. I get a lot of positive feedback on that feature. I have assigned one employee to monitor Textellent and respond immediately. Our clients love the fast response
none it is very easy to use and setup for me employees.
Hi David, thank you for your kind words. You've been a great support over the years and source for exciting thoughts, feedback and ideas! It's been a pleasure serving you since 2015!
Russell K.
Financial Services, self-employed
Used daily for 2+ years
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My experience has been great. Customer service is very helpful and I have not had any major problems.
The software is amazing, and saves hours of time for my company. The booking appointment is awesome helping to eliminate no shows, and by sending reminders to clients. Also the campaigns are very inclusive and help to keep clients engaged. Additionally, they have included training videos with best practices to help people improve there use of the software.
The one thing I wish was available is the ability to print, export lists to edit more easily. Also I had previously mentioned to the [SENSITIVE CONTENT HIDDEN] of the company was an option to observe some clients religious beliefs which may be forthcoming.
Thank you Mr. King for your positive review and trust all these years. Your inputs are duly added to the list of future enhancement considerations for our Engineering and Product Management teams. We wish you great luck during these difficult times.
Carole S.
Financial Services, 1-10 employees
Used daily for 2+ years
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Clients can schedule their own appointments without calling. Clients receive reminders of their appointments asking to reply Yes to confirm. Auto referrals has increased my online presence & increased business. The text blasts are great when you need to let everyone know about something changed or new procedure. Extremely helpful during COVID. Basically, Textellent is my Administrative Assistant!
Textellent integrates well with my tax software. It's auto text features has increased my Google Reviews & thus new business. The birthday feature is awesome, my clients actually think I remember to text them on their birthday. I love the new phone app. It keeps you connected without utilizing your own cell texting.
There use to be an daily data auto upload. I would like to see that feature return.
Brooke D.
Accounting, 1-10 employees
Used daily for 2+ years
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[SENSITIVE CONTENT] and his supporting staff have always gone above and beyond to help us utilize Textellent for our text messagge automation needs. They are always delightful and friendly and make sure we are taken care of. This program has been integral in automating processes for us and freeing up time so we can better serve our clients.
Textellent allows our preparers to have ease of communication manually and automatically with our clientele.
That we didn't have it years ago! [SENSITIVE CONTENT] and his supporting staff take every suggestion into consideration if we ever feel there is a feature missing. No bad things to say!
Gabriela F.
Accounting, 1-10 employees
Used daily for 2+ years
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So far so good, it only gave me a really nice experience with my clients, my time managment and the clients success team is really helpful
I really like how the system helps me to stay in touch with my clients without even thinking about it, customer support is helpful. I already referred many of my tax prep friends, I really like the service😉
Data upload is not always as fast and easy and I would have liked to have the appt scheduler integrated already in the software and pricing, not as a add on
Atendi M.
Information Technology and Services, 51-200 employees
Used daily for 1-2 years
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I like the automated response and contact management features It comes with mass messaging features It makes SMS Marketing easy
With Textellent, it has been smooth and no dislikes.
Thank you for your review! We're glad to know that Textellent is making SMS marketing easy for you.
Elvira R.
Accounting, self-employed
Used daily for 2+ years
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Excellent communication with [SENSITIVE CONTENT HIDDEN]. Very helpful and supportive and she answered all my inquieres.
The response from clients right away! Clients very happy that I’m thinking about them.
So far I’m happy , eventually I will let you know,
Kenyatta W.
Accounting, 1-10 employees
Used daily for less than 6 months
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[SENSITIVE CONTENT] was patient and understanding. And might I add patient again. I didn’t know I needed certain things when we did out activation call. She guided me. She also uploaded my contacts from the software to Textellent. I am very appreciative of that. My experience was superior.
I love the fact that I can send messages to everyone in my contacts at once. It is overwhelming to send text messages individually. This is something my business needed years ago.
So far I love everything about this software.
Suzanne L.
Financial Services, self-employed
Used weekly for less than 6 months
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My overall experience has been AWESOME! i have receive the customer service and expertise needed to start my campaigns. My best representative has been [SENSITIVE CONTENT], he is courteous, kind and so helpful!! I highly recommend Textellent
All pros... I have loved my service with Texellent. I have taken my time and waited and finally made the decision to start the process. So far, so good
I can honestly say as of this date I have not incurred any CONS with Textellent. If I had, I would have no problem indicating such
We're delighted to hear that you've had a positive experience with Textellent and our customer service. We'll pass on your kind words to the representative who helped you.
CIELO D.
Real Estate, self-employed
Used monthly for less than 6 months
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My general experience is that I found a good customer service support to send my campaigns and stay activated with my clients
What I like most about this software is that it is easy to use and I can send group messages to all my clients, saving time that ultimately turns into money.
What I like least is that I can't send group messages even to small groups of 10 or 20 if I don't pay extra money for a campaign
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