Textellent Reviews

I'm glad they've added instructions for how to do certain things, but I just wanted to give a shoutout to [sensitive content hidden] from the Customer Support Team! She is truly helpful, sweet, and patient!

The layout of the website is too cluttered.

Thank you for your feedback! We're glad our customer support was helpful. We'll note your comments about the website layout.

I love the textblasting and texting. It is a serious time saver for a reasonable price.

There are many other features I had not taken the time to learn about and use.

Thank you for your feedback! We're happy to know that Textellent's text blast feature is saving you both time and money.

I can easily keep in touch with my clients throughout the year with messages and greetings.

I haven't found any drawback to using Textellent in my business.

Thank you for your feedback! We're pleased to know that Textellent helps you stay connected with your clients year-round.

It's integrated with my income tax software, making a simple but professional two-way communication automated.

I have not used the system long enough to provide any useful information.

Thank you for your review! We're glad to hear that Textellent's integration with your tax software is making communication easier and more professional.

I love everything about the software I love the engagement the order! The company is on one accord and always looking for ways to keep us as a business structured

I love everything there isn’t one thing that I dislike

Thank you for your review! We're glad to hear that you love everything about Textellent, including the engagement it provides. We appreciate your positive feedback and are always looking for ways to improve.

The automation is the best feature of the software. I don't have to hire additional staff to response to clients. Therefore, keeping more money in my pocket.

I really did not have any con's about the software at this time. Textellent is ahead of the game.

We're glad to hear that you find the automation and CRM functions helpful and that our customer service has met your needs. We appreciate your positive feedback!

This platform was very simple to use and straightforward. Didn't have any difficulty figuring out the functionality or scheduling text blasts.

I think we had a little bit of difficulty transferring our phone number but otherwise it was all very simple.

Thank you for your review! We're glad to hear that you found Textellent simple to use and straightforward. We appreciate your feedback about the phone number transfer and have since made improvements to that process. If you need any assistance, please contact our customer service team.

Being able to wish my clients HAPPY BIRTHDAY!! on their special day is important to me. I have a personal attachment to each and everyone. Letting them know we care about holidays keeps us on their minds other than the one time we get to meet each year.

I have no problems working in Textellent.

Our clients love when we send the birthday texts and this also keeps us in contact as well. It's great for your google reviews and referrals. This platform won't blow up your clients phone as you have campaigns and text blasts that you can schedule to send.👏 You are in control of your communication with your clients using textellent. 😉

I would like to see more trainings on the updated products they offer.

Mass texting makes communication very fast and easy with clients; Managing appointments very easy.

No negative impact so far-experience has been good

I love everything it does. Text and reminder

Nothing at this point; I like the product

The campaigns! I love that everything is already set up and I can modify to my liking.

It didn’t transfer contacts. I had a hard time transferring contacts from software.

Makes my job easier, saves me time and money having to pay someone to do the texting for us.

There is always room for improvement. Having to some thing manually.

Ability to mass text as well as text clients individually.

Calendar needs more flexibility to schedule provider availability on a daily/weekly basis rather than having set work schedule. It would be great to go in and schedule changes for next few months for each provider rather than having to go in each week to make a change.

Onboarding and ease of use. Customer service is prompt & courteous.

All good for now, still learning the power of the tool.

My daily routine starts with login in the software and stays open all day. Activity is as busy on Textellent as we are on the phones. I love the easy access, quick responses.

Downtime but it is inevitable since you guys have to keep it up.

The flautomatic followup was hugely important and helped me grow my practice considerably this year

I have nothing to complain about. It has exceeded my expectations

I love the auto birthday texts that are sent out as well as the reminders that you can turn on and off at your leisure

I don't have a dislike, I love this software

Textellent allows me to quickly contact my clients for additional information or to e-sign their tax documents.

The only suggestion I have is to send one text to husband & wife, without texting them separately.

Attention provided by support technicians. Quick communication with clients. Setting of appointment well programmed.

Usually difficult contacting clients from phone application.

As a business we are very busy all the time so being able to call and speak to someone who is very knowledgeable on their software has always been a relief. Every time we call we are very satisfied with the eagerness and quickness the agents show to help us update our client list or help us navigate the system.

I have zero bad things to say about the services I have received.

Online Appointment Scheduler and Reschedule, Appointment Reminder. Also the automatic portion of campaigns such as birthday's

More sample campaigns for advertising more industry specific. Would make starting out quicker.

I like the fact that once my client list is uploaded, birthday text goes out. It's easy to send out text blast. I create it one time and it goes out to everyone. I don't have to keep track of my clients being updated on events or important info to keep them informed.

Don't like the fact that there is a charge for send out personalized text blast.

I love it. Since I start using this software I have a positive response from my customers, Easy to use. My customers have answers and questions quickly resolved.I like how my customers get a birthday greetings. Works perfect for appointments and reminders. I am so glad I got Textellent this income tax season since the Covid 19 affect a lots of business, I keep in touch with my customers thru this awesome service.

It was a little complicated at the beginning but I am getting used to. I still need more time to learn more this about the software

Sending out mass texts are quick and easy, and our clients like the automatic birthday and holiday wishes.

The appointment function is cumbersome and ineffective. Not a single client was able to book on their site. The primary selling point was to automate the appointment process, and it doesn't work. If you are a tech genius with unlimited time to spend tweaking your online calendar, you might be able to make it work, but we couldn't.