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Textmagic

Bulk text-messaging service for businesses

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Textmagic Reviews - Page 2

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211 reviews

Recommended

JB
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Ji B.

Writing and Editing, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Extremely complete and customizable sms service, very user-friendly, great for small businesses!

Reviewed 2 years ago

The recent regulatory change requiring all businesses to "register" their texting numbers with a bureaucratic oversight agency (I think it mainly affects USA texting frankly at this time) was certainly a headache for the entire sms industry. But the textmagic people patiently walk me through the steps, and got my textmagic number registered in the proper way. My overall experience with textmagic is that the company has a passion for continually improving the product, making it more user-friendly every day, and above all listening to irritating customer feedback such as mine, in order to make a sincere and speedy effort to implement requested user features. Thank you textmagic. So glad I found you many years ago. Jim

Pros

We have used textmagic for number of years, and find it to be an indispensable part of our business. I personally shopped around a number of different text messaging providers, but none of them has come close to the wonderful user-friendly textmagic control panel and android app (so important to be able to stay in touch with customers when I have my phone with me out of the office, the textmagic; the...

Cons

The incoming text message notifications do work perfectly on the android app on my phone. And frankly that is what I mainly rely on. It seems the textmagic has an ongoing challenge allow audible and pop-up notifications to display reliably Windows 10 desktop PCs, however. I understand that this is not really in their control beyond a certain point, and there technical support people and developers have been more than generous with their time to explain to me how they are constantly seeking to overcome the limitations that Microsoft places on any application. So there technical support and developers get 10 stars in my book, and I hope that Microsoft stops tinkering with Windows to mess up otherwise great applications like textmagic.

KL
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Kamran L.

Nonprofit Organization Management, 501-1,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Text Magic service has dropped in past few years

Reviewed 4 months ago

Exprerience has been very horrible. 1) Everyday there is delay in sending the sms to users (MFA SMS) 2) Support has no clue with issue on their system, so never get confirmation if there is issue on textmagic 3) Once the issue is resolved there is no report to update about the issue i.e reason for issue and what steps are taken to avoid it in future.

Pros

Have used Text Magic for our MFA SMS service for more then 5 years

Cons

Textmagic has lost its reliblity which we got three years ago

Vendor response

Thank you for sharing your concerns and for being a long-term user of TextMagic. We are sorry for the issues you've faced with our service, especially concerning SMS delays and the lack of effective support. We understand the importance of reliable and timely communication, especially for MFA purposes. Please know that we take your concerns seriously and are actively working to address these issues to prevent future occurrences.