The Survey System Pricing, Features, Reviews & Comparison of Alternatives

The Survey System

Market Research, Survey, Customer Satisfaction, Polling software

4.71/5 (17 reviews)

The Survey System overview

Pricing

Pricing options
Free trial
Value for money

Devices

Web-based

Business size

Mid Size Business

Markets

United States

Support options

Phone Support
The Survey System screenshotThe Survey System screenshotThe Survey System screenshotThe Survey System screenshotThe Survey System screenshot

The Survey System reviews

Excellent
12
Very good
5
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.5
  4.9
Les Winton

Tried and true program

Used weekly for 2+ years
Reviewed 2018-10-18
Review Source: Capterra

I use it as my main analysis tool, and still find there is very little it cannot do in that respect provided you take the time to discover all its capabilities.

Pros
When migrating from mainframes to PCs in the early 1980s, I found The Survey System, started using it, and very quickly grew to love it because it was written by researchers for researchers and understood our thinking patterns. I have used it as my primary analysis program ever since. Over the years they have regularly upgraded the program, enhancing its performance and upgrading its capabilities as the industry moved forward, while retaining many endearing features like still being about to format and export the data in 80-column format form needed for those old mainframe computers that still use punchcards in many underfunded institutions. I have recently looked at several other popular analysis programs that have emerged in the last decade or two, but while they might suit some of the gimmicky analyses favoured by some 'modern' researchers, they seem to lack the inbuilt rigour and logical programming skills that lead me to favour The Survey System.

Cons
I have no complaints about the program itself, but it would be lovely to have a module that wrote basic reports for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Craig Kolb

Ideal for professional market researchers

Used monthly for 2+ years
Reviewed 2017-08-06
Review Source: Capterra

1. Survey package for professional marketing researchers. Goes well beyond mass-market packages like SurveyMonkey. 2. Can use for online as well as telephonic / face to face. 2. Well thought out. Subtle details others miss. 3. Value-for-money. 4. Stable, they don't make unnecessary changes on a whim leaving you in trouble in the middle of a research project. 5. Can make changes on the desktop instead of the cloud making it faster.

Pros
I've used 'The Survey System' for 7 years, and have found it one of the best value for money options for professional marketing researchers. While mass-market packages like SurveyMonkey claim to have 'professional' or 'academic' options, they are far from it. Advantages include: 1. Well thought out; subtle details other newer companies seem to miss. 2. You setup questionnaires & analyse offline, unlike cloud-based competitors. Cloud-based apps are slower to work with, and many of your assets (e.g. web templates, grid files, response options) sit on their server. 3. They actually know what 'respondent weighting' is. It still amazes me that many software providers (SurveyMonkey amongst them) don't know what you are talking about when you ask if they have 'respondent weighting'; or worse they confuse it with value weights. 4. Perpetual licensing makes it very economical. The only ongoing cost is paying for a server from a hosting company. 5. Banner tables. 6. Advanced question types. 7. You can see 'under the hood'. Data files, question files, grid files, images, web pages etc. are all stored in your project folder and can be renamed and uploaded as needed. This offers advantages such as being able to keep a survey version, and a reporting version of a questionnaire.

Cons
1. Graphs are a bit limited compared to Excel. 2. All the modules together are quite pricey, especially given the dollar exchange rate. 3. They prefer you purchase via intermediaries in countries outside of the US. 4. If you buy late in the life-cycle of a version, support will be terminated early, and you will either need to upgrade or pay for support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Elizabeth Morris

Gets the Job Done!

Used daily for 2+ years
Reviewed 2018-10-18
Review Source: Capterra

We are using Survey System v12.0 for online surveys and Creative Research System hosts them. It is easy to manipulate and send/retrieve data in a spreadsheet format. We use SS v10.5 and v12.0 for data entry and cross tabulation purposes. The BEST thing: Our rep at Customer Support! The entire Creative Research System team is INCREDIBLY responsive and easy to understand. He explains things very well, and will fix any small issues I might find VERY quickly with the excellent developers. This is customer support that is very hard to find these days - direct email and direct line and response within an hour.

Pros
Easy to produce cross tabs with banners, VERY fast with large data sets. Also, easy and fast to export/import to/from .xls (.csv, .txt, etc.). Data entry is easy and fast.

Cons
We do not use for regression, cluster, etc. - it is limited on higher level analyses. However, due to its speed, it is very easy to export the dataset into SPSS (STATA, R, etc.) and do the analyses then load back into Survey System to produce cross tabs from the additional variables created.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Abril Dalit

User-friendly Software

Used daily for 2+ years
Reviewed 2018-10-18
Review Source: Capterra

It's very useful with our CATI projects since scripting is easy to understand.

Pros
Easy to use even for non-programmers, user-friendly

Cons
Some of the logic functions doesn't work in online survey

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Les Winton

Fabulous old-school, no-nonsense research data analysis tool

Used weekly for 2+ years
Reviewed 2019-07-25
Review Source: Capterra

We undertake a wide range of surveys and other research, from a few hundred short sharp online questionnaires to tens of thousands of lengthy face to face questionnaires with very complex cross-tabs, and it handles them all in its stride.

Pros
I have used The Survey System since it was written in the 1980s. It was written by researchers (not computer programmers) for researchers so it is user-friendly and intuitive. While it will still allow you to import from and export to 80-column punch cards (for old IBM 370s still in use in many universities for example), it has also been regularly updated to include most of the advanced features you would expect in an internet-driven world. Unlike many other data analysis programs which tend to be black box (secretive processes), its processes are relatively transparent so you can easily trace what is happening to your data every step of the way.

Cons
I love it, I have not a single complaint. Of all the computer programs I use, it is by far the most intuitive, easy to use and reliable .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christopher Spara

Creative Research Systems - The Survey System

Reviewed 2010-02-26
Review Source: Capterra

Great, versatile, multi-faceted market research application! Easy to use product that allows you to do everything from data entry, CATI, Web Surveys to CAPI....even crisp, clean crosstabs for report at the end of data collection. Hank, Bill and the rest of the staff over at CRS are a pleasure to work with and always provide me with the market research software solutions I need to service my clients. I have been working with this product for over 12 years and it continues to improve year after year. Give it a try, they even have a free trial version...you won't be disappointed

Pros
Easy to use software where you don't have to speak a programming language to use it. Great tech support, - if you have a question or need a custom change to the software to meet a specific and unique client need Hank and the team can always accommodate you. Several of our clients want mult-methodology type projects these days. The Survey System product, just like our company capabilities, is one stop shopping. You don't need to use another piece of software to do the web survey or data entry, The Survey System does it all...saving you time and money, which is something we use day in and day out to be cost competitive.

Cons
With any product there are capabilities that are needed above and beyond the basics for some companies. However, this product continues to improve and get better throughout the years. And if you have a specific request, you can have them make a change/upgrade to the program that isnt going to cost you an arm and a leg. From the 12+ years I have been using this product I havent had many issues, I wouldnt still be using The Survey System today if I had.

Rating breakdown

Ease of use
Customer support

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Anonymous

Love it...Super High Value

Used daily for 2+ years
Reviewed 2018-11-03
Review Source: Capterra

We would highly recommend as a super value that integrates for multiple methodologies.

Pros
The system is very robust and full of features to aid in analysis. Further the ability to handle online, phone and field interviews in one system is exceptional. The customer support is unbelievably helpful, responsive, friendly.

Cons
It is not super easy to learn the programming (not like an off the shelf/out of the box). Also, woudl love to see them add conjoint.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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James P Murphy, Ph.D.

The Survey System Review

Used weekly for 2+ years
Reviewed 2018-10-18
Review Source: Capterra

You feel appreciated. Support is always available. Any problem can be solved.

Pros
Completely logical. Lets you do virtually anything. Makes you a full-service resource for your own projects. Saves funds and time previously used for tabulation services. Builds your confidence in what you can do for yourself and clients. Valued remote friendships with the owner and tech support staff.

Cons
Nothing, really. I will admit there is a gentle learning curve but I have found it gratifying. By the time you have established basic competence, you will understand the mechanics of survey construction and tabulation at the most fundamental level. You own it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aurel Smith

Support for Users

Reviewed 2010-02-26
Review Source: Capterra

I've reviewed many survey analysis programs over the years and have tried a few. But I always go back to the Survey System because it is so simple and does not only surveys done by phone or mail, but also has a module for Internet surveys -- which is also simple to use.

Pros
We have been using the Survey System since the early 1980s, when we switched from doing analysis on a mainframe to using an IBM desktop. The Survey System is so easy that nearly anyone, without data analysis experience, can follow the menus to produce tables. The very best thing about the Survey System is that you can always call and get help -- without fail -- if you have a question about how to do something.

Cons
Although there may not be a need because of the support provided by the staff at the Survey System, there isn't, as far as I know a user group with a listsurvey through the Survey System website. That would be helpful in getting hints on innovative things to do in the analysis and in reporting findings to clients.

Rating breakdown

Ease of use
Customer support

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Jennifer Berkley

Most versatile survey tool out there!

Reviewed 2010-02-26
Review Source: Capterra

As a user of over 10 years, I highly recommend this tool for anyone doing regular survey work. There are many more alternative choices (mostly web-based) now than when I bought, but I have yet to find anything with the same level of reporting 'oomph' that The Survey System has. And the tech support is incredible...very helpful/savvy people who always answer the phone and can help you figure out the simplest or most complex programming challenge. No question is too 'dumb'! Investing in this tool when I first started my research business was the best investment I've ever made in my business.

Pros
Very complete reporting capabilities with easy inquiries, filters, cross-tab procedures Ability to customize look/feel of web pages Ability to use old surveys as templates for new ones and save standard questions (such as demographic questions, etc.) into a question library

Cons
Not as intuitive to use for programming as some other tools Requires frequent use to make the most of its features

Rating breakdown

Ease of use
Customer support

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The Survey System features

Customizable Templates
Email Marketing
Question Library
Survey Management
Custom Survey URLs
Call Reporting
Complaint Monitoring
Feedback Collection
Remote Access
360 Degree Feedback
Campaign Management
Dashboard
Data Analysis
Contact Management
Monitoring
Record & Playback Ability

Additional information for The Survey System

Key features of The Survey System

  • Question Branching
  • Live Results Tracking
  • Online Polling
  • Skip Logic
  • Sample Management
  • Panel Management
  • Analytics
  • Notifications
  • Win / Loss Reporting
  • Data Management
  • Call Server Module
  • Data Entry
  • Cross-Tabulation
  • Questionnaire Component
  • Split-Sample Study
  • Statistical Analysis
  • Web Surveys
  • Site Intercept Survey
  • Multiple Question Types
  • Data Analysis Tools
  • Skip Logic
  • Phone Survey
  • Survey Builder
  • Mobile Survey
  • Offline Response Collection
  • Paper Survey
  • Supports Audio / Images / Video
  • Kiosk Survey

Benefits

The Survey System is the complete solution for all your survey software needs, letting you conduct web, telephone, paper and in-person interviews. It includes more comprehensive analysis and reporting tools than competing products.