truDigital Pricing

Customer Support and prompt response Customer Support and prompt response Customer Support and prompt response

n/a not aware of it not aware of it

Abdul, thanks for taking the time to share your review of truDigital. We’re thrilled you’ve had a positive experience interacting with our customer support team!

To its credit, truDigital allows multiple users to upload content to players/screens across the users' campus. The interface is clear and reasonably intuitive and allows our administrator to oversee content without having to personally post each item. It allows for a variety of different media, ranging from templates that will populate the players with breaking news stories and images, to templates that allow users to upload still images and videos. On the whole, I've been pleased with the product.

A three things that drive me nuts: (1) I have not found a way to copy a template and its content from one player in our system to another, forcing me to rebuild each template for each player, (2) the player playlists allow you to automate when an item will start/stop playing, but does not automatically remove it from playlist itself, and (3) I wish there was a built in "monitor" where you could view what is playing on a player in realtime. Since I am in a different building from all of our players, the only way I can confirm that things posted correctly is to walk across campus and wait for my content to pop up.

Hello Jaron, Thank you for your detailed review, we appreciate it! We're glad to hear you've been pleased with truDigital. We'd love to jump on a call and go over some of your feedback. For example, there is a way to copy templates from one player to another. There's also a way to preview the content being displayed on your screens. Contact support@trudigital.com or give us a call at 801-852-9898 and we'd be happy to go over details. Thanks again, Michael Peine - Marketing Manager

The cost is low for implementing a digital signage solution. The support and service has been very good.

I have to have a person physically reboot or restart a device weekly. I am constantly having to monitor the status of these players on a daily basis as they tend to drop off the network. It takes 15 to 20 minutes to update the players when a new slide is pushed. At least once a day I get a call from someone notifying me that the device rebooted randomly and the device menu is showing sometimes up to 3 or more minutes.

Hi Ron, Thanks for leaving us a review. We're glad to hear you enjoy our support and service. We want to ensure you have the best experience possible. If you have any questions, feel free to message us at support@trudigital.com or give us a call at 801-852-9898. Thanks again, Michael Peine - Marketing Manager

No pros were added to this review

No cons were added to this review

I am able to use images and videos in one list which is nice. I wish you didn't have to have these in two separate modules as it makes creating diverse motion playlists very hard to curate.

My biggest complaint with the platform is actually the hardware. We have to reset the device 2-3 times a month to get it to work properly. Since we have several campuses in several different states this ends up being a time-consuming project every time. If you add up the money the company spends on employees resetting these devices I think you will find it adds a great deal of cost to the overall platform. The interface itself is very slow and hard to navigate. Since we have separate campuses I have recreate each playlist multiple times instead of being able to build a master template and deploying each playlist as needed. This also adds a great deal of time to each slide update.

Hi Autumn, we are sad to hear about your less than positive experience with truDigital. Please reach out directly to our Director of Support, James (801-852-9887 or James.potter@trudigital.com). We believe there are some changes we can make that should help the performance of your account.

We've been using this system for 6 years, and are very happy with the product and the support. Just prior to purchasing this system, we had purchased a far more expensive one, and were so disappointed with its limitations that we cancelled it. We were very happy to then find TruDigital instead. It is very simple to use, but has levels of sophistication we have not even tapped into. Initial implementation was quick and easy.

We struggle with how quickly it "bogs down" when you are trying to do a lot of updating at one time. It is also critical to remove stale content that will also bog it down.

Hey Bill, Thank you for leaving us a 10/10 review on behalf of Westmont College! We appreciate your support over the last 6 years and are thrilled you are finding truDigital helpful for your campus community.

Easy to use, with excellent support! We tried other competing software/player suites and found the lack of support to be frustrating. We've always had prompt support from TrueDigital! We use this service in multiple locations. The ease of use makes it a no brainer.

There is a bit of a learning curve but support has always been available to help us through any problems or issues. Most of our issues have been user error.

Hi Ron, Thanks for the awesome review! We are thrilled to hear about your experience with our support team. As a company, we have invested extensive time and resources into our customer support experience and are confident we provide the best support in the industry. Thank you for sharing and for being a truDigital customer.

Straightforward interface that doesn't take long to learn. Price point is significantly lower than other services. Customer service team is very responsive and helpful. They seem to keep close tabs on the status of the software and devices so they are rarely surprised when there is an issue. When I contact them about something they often seem to be already on the problem, which is certainly admirable.

It's very, very slow. Even switching out one slide can take up to five minutes because the web app that controls the devices loads so slowly, even on high-speed internet. Service also struggles to work with third-parties (though I understand this is more-or-less across the board right now, regardless of software). In the 18 months or so that we've had the devices we've experienced fairly frequent connection and update issues, even when connected directly to the internet via cable.

Hello Ian, Thank you for your detailed review. We're glad to hear you've enjoyed timely and helpful responses from our customer service team. We certainly want to make sure you have the best digital signage experience possible. If you have any questions for us, feel free to let us know. Thanks again, Michael Peine - Marketing Manager

I find the slide show feature extremely helpful for circulating custom internal content throughout our facilities.

The weather and traffic apps are spotty.

Hello Brittan, Thank you for taking the time to leave us a review! We're glad to hear you enjoy the slide show feature. If you ever have connectivity issues, please contact us at support@trudigital.com or call 801-852-9898 so we can help get you back up and running. Thanks again for the review and for your continued business. All the best, Michael Peine - Marketing Manager

Scheduling capabilities is our number one priority. We like the weather app too. Customer service has always been very helpful when we've found ourselves offline or not updated.

I don't believe we've been successful syncing with Google Slides. I think we need to upload jpegs into the media library. I would like to be able to sync to Google Slides without any hiccups.

Jennifer, thank you for the 10/10, 5-star review!!! We really appreciate BiRite Foodservice as a customer over the last several years and are happy you've enjoyed the scheduling features that truDigital offers. There is an issue with your sign player that is likely preventing Google Slides to work properly. We will reach out soon for additional assistance!

Cost is very competitive and easy of use.

Menu options are not usable for bigger non changing menus

Hey Ed, Thanks for the awesome review. We are glad you are enjoying truDigital!

Very easy to use for multiple displays at multiple locations. very low maintenance

Pricing is a little bit high for 22 locations.

Chris, we genuinely appreciate you carving out the time to share your feedback. It's incredibly rewarding to hear that your experience with truDigital has been not only positive but also impressively hassle-free. We take great pride in offering a platform that stands out for its low maintenance, allowing you to focus more on what truly matters without worrying about technical complexities. Thank you for highlighting this aspect of our service!

The dashboard interface is very easy to use; intuitive. The content management is made easy and the scheduling of playlists is right on spot. From the user standpoint, I absolutely love it.

There isn't a lot of freedom in template design. Our stations are all set up in zones and we had to get a custom template made to achieve our standard design. Designers much prefer the freedom to work on an open canvass and this software painted you in a corner to easily.

Hello Larry, Thanks for taking the time to leave us a review. We're happy to hear you've enjoyed using truDigital and working with us. We also appreciate your valuable insights and feedback, as we're continuously working to make improvements. If you have any questions or suggestions in the future, feel free to message us at support@trudigital.com or give us a call at 801-852-9898 and we'd be happy to help. Thanks again, Michael Peine - Marketing Manager

The ability to update online is helpful. They have lots of widgets, which we never really took advantage of, other than the weather.

The players would often be out of sync so that the weather was clearly out of date. The software on the players was cumbersome. The cost per player per month was not worth it for our purposes. We simply needed to display a slideshow of announcements.

Hello Jackson, We are so sorry to hear about your negative experience. We typically don't get this kind of feedback. We'd love the opportunity to make things right for you. If you decide to revisit truDigital in the future, please reach out directly to our Director of Support, James (801-852-9887 or james.potter@trudigital.com) and we'll be sure to do everything we can to provide you with the most value possible. All the best, Michael Peine - Marketing Manager

I like that I can control multiple devices with one setup rather than having to program each device separately.

The templates they have are rudimentary at best and do not allow for a lot of customization. We have been creating and customizing our content in another service prior to uploading to truDigital. The majority of their templates look like they belong in 2005 and do not always work as expected. Also, it is annoying that you have to wait for the device to refresh every 10 minutes or so to get any newly published data. It would be better if there was just a button that you could push that would then publish your new data.

Hello, We appreciate your review and comments. We're glad you enjoy the ability to control multiple devices with one setup. We¿re always looking to improve and are continually working to create new templates, so stay tuned. If you have any questions, feel free to message us at support@trudigital.com or give us a call at 801-852-9898. We'd be more than happy to help. Best, Michael Peine - Marketing Manager

Easy to use with multiple tv's and can reach many people without the cost of printing.

Nothing. The box works great but does have a life.

Dawn, thanks for taking the time to leave us a review. We are thrilled you have enjoyed truDigital and have found it easy to use!

It's very easy to use and intuitive. Training others to perform basic tasks can be done in under 10 minutes.

It's a little restricted in terms of third party content, such as streaming news.

Hi Kyle, Thank you for your review! We appreciate your comments and feedback. If you have any questions or would like us to train others for you, feel free to message us at support@trudigital.com and we¿d be happy to help. Best, Michael Peine - Marketing Manager

The end product helps us to better tell our story to our audience with a professional and consumer-friendly platform.

Some of the updating and editing, I believe, needs to be streamlined.

Hello Grant, Thank you for your stellar review! We're thrilled truDigital helps you tell your story to your audience. We also appreciate your feedback, as we're continuously working to make improvements. If you have any questions or suggestions in the future, feel free to message us at support@trudigital.com or give us a call at 801-852-9898. Thanks again, Michael Peine - Marketing Manager

The title says it all, the implementation was pretty much completely hands off, we received fantastic training and the online support is by far the best I've ever experience with any product.

The only thing that mildly stands out would be the lack of hands-on administration. Being able to disable/delete user accounts could be of some value, however, it has not been an issue due to the rapid response we receive from the truDigital support team.

Hi Brent! We absolutely love hearing about your truDigital experience! Thanks for taking the time to share. We're super excited to announce that we'll be launching user management in early 2024. Stay tuned for some awesome updates!

We love that it is easy for the normal user to be able to manage the content it takes content management off of the the IT dept.

Cost a better discount for multiple devices.

Hello Jonathan, Thank you for your amazing review! We're thrilled to know you're enjoying your experience with truDigital. If you ever have questions for us, feel free to message us at support@trudigital.com or give us a call at 801-852-9898. Thanks again, Michael Peine - Marketing Manager

Ease of use and cost make this software a great value!

Integration with programs that don't have additional license fees could improve

Hi Nathan, We greatly appreciate your review, so thanks for taking the time! We're also happy to know you're getting great value from truDigital. We're continually working on adding new integrations, so stay tuned. If you have any questions, feel free to message us at support@trudigital.com or give us a call at 801-852-9898. Best, Michael Peine - Marketing Manager

We implemented truDigital in the Public Library where I work in the past two months. There are many excellent comments to make about truDigital: the software is extremely user friendly and easy to navigate even for a novice user; the customer service is excellent because someone is always there to answer a phone call or available through the online chat; the price points for the players fit into our lean public library budget.

We would like to see more templates that offer the date/time on the display.

Hi Toni, Thank you for your amazing review! We really appreciate your comments and feedback. We're so happy to hear you've been enjoying your experience with truDigital. Feel free to let us know if you ever have questions. Much appreciated, Michael Peine - Marketing Manager

It works as advertised. We haven’t had any major issues.

The cost of the software is higher than the value we receive. I feel as though $10 a month is the most I would be willing to pay for this type of service.

Hi Ted, Thank you for writing a review! We're grateful for your feedback. If you have any questions, feel free to message us at support@trudigital.com or give us a call at 801-852-9898. Thank you, Michael Peine - Marketing Manager

User interface makes it easy to upload and manage content.

Limited formatting and editing options on the templates.

Hello Joseph, Thanks for taking the time to leave us a review. We most certainly appreciate it. We're also glad to hear you enjoy the truDigital interface. If you have any questions, feel free to message us at support@trudigital.com or give us a call at 801-852-9898. Thanks again, Michael Peine - Marketing Manager