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Trustpilot

4.5
(888)

Write a review

Customer review management platform for online businesses

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(27)

Trustpilot Features

Features Summary

Functionality

4.4

/5

888

Total features

40

7 categories

Trustpilot features

API
Activity Dashboard
Alerts/Notifications
Anonymous Feedback
Campaign Management
Community Management
Complaint Monitoring
Customer Experience Management

Common features of Customer Experience software

API
Access Controls/Permissions
Alerts/Notifications
CRM
Collaboration Tools
Customer Journey Mapping
Customer Segmentation
Customizable Branding

Price starts from

225

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

888

Price starts from

225

Per month

learn more

Total Features

40

Unique features

  • Review Request

  • Email Reminders

  • Text Fields

  • Community Management

Functionality

4.3

/5

3.3K

Price starts from

49

Per month

learn more

Total Features

142

Features in Common

27

Unique features

  • Real-Time Chat

  • Keyword Filtering

  • Dashboard Creation

  • Task Progress Tracking

Functionality

4.5

/5

1K

Price starts from

25

learn more

Total Features

344

Features in Common

22

Unique features

  • For Carpet Cleaners

  • Worship Planning

  • For Chiropractors

  • Appointment Scheduling

Common Trustpilot comparisons

Reviewers who mentioned features said:

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Lovely K.

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Helpful for taking a new decissions

Reviewed 5 years ago

If you have any good or bad feelings about any company/business then Trustpilot can be your one of the best selection to express your feelings. I just use this to get exact information and clear concept about a business. I think this website can help you in this specific way.

Pros

There are many world-class review platform for any general products, services or company. I know few few of them, for example- SiteJabber, Trustpilot, BBB, Highya etc. But, Trustpilot is one of the best review platform. Because, in Trustpilot I can find lot's of reviews under any businesses or products. That really help me to take decision before buying any products or services from a company. Trustpilot helps by showing Good and Bad reviews in the same place, so it is very easy to compare all the feedbacks and there is less chance to be misguided. Really love this customer review management website very much!

Cons

This is honestly a great platform to express customer's feelings about a business. But, sometimes they can put many fake reviews. Though, Trustpilot has the most powerful review filtering system that's why I can not believe all the reviews 100%. But, Trustpilot can give you a clear concept about a business.

Vendor response

Hi Lovely, Thanks for the review! We're so happy to hear you've found Trustpilot to be one of the best review platforms. We do have many ways we fight fake reviews and misuse of our site. You're always free to notify our team if you think any review goes against our guidelines. Let's upgrade the world with reviews!

AR
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Verified reviewer

E-Learning, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Gain trust from clients

Reviewed 4 years ago

Totally worth it if you want to build confidence among your potential clients.

Pros

What I like most about Trutstpilot is that it offers an unbiased way for your clients to leave their opinions of your service. When you check users reviews of a certain service in that precise certain service's website, that makes me wonder if the review is honest or real or if it has been changed in any way, or even whether the administrators have removed the negative reviews. This does definitely...

Cons

What I like less is the big difference in options and features between the free membership and the premium one. I wish there was something in the middle for small businesses as well.

Vendor response

Hi there, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback on Trustpilot. That's what we like to hear! We know what we do comes at a cost and try to offer different options in pricing and plans, but we'll definitely pass along your feedback to the Product team. Let's upgrade the world with reviews!

JL
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John L.

Marketing and Advertising, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trustpilot is great if you want to collect and show your reviews.

Reviewed a year ago

We had tried two other review management software along with Trustpilot before implementing it. After testing it appeared to have the right cost to experience balance. Within a few weeks we were getting our reviews, finding out issues that customers were telling us about that they probably were not going to mention without prompting.

Pros

We used Trustpilot to monitor our customers after they received their orders. We set up an email to be sent a day after the expected delivery date to confirm the order was proper (printed cards) and asked for a review. We received about a 25% response some months. I think our average was about 10% overall. We would also set to post all current reviews that were 5star on the home page of the website and all 3+ stars on the testimonials page of the site. We could match the look and colors to match the site and even used custom stars to match. The online software was easy to use and integration was essentially copy and paste.

Cons

It wasn't easy to remove 1 star reviews. LOL. Actually there were not many things that I would say were issues with the software other than a non-tech person may get confused on how to set it up. However the documentation was good and support an email away.

HS
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Heather S.

Consumer Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trust

Reviewed 2 years ago

Dealing with international crypto currency’s sites is intrinsically dangerous, especially in a world of numbers In an account that may not be real. Just clicking on a site can put you at risk from viruses and possibly losing all your data. Those bright green stars are a beacon of security in the dark world of internet hackers.

Pros

I spend a lot of time online surfing multiple crypto currency’s websites and not all are considered safe. When investigating each site I look for real addresses and of course the green stars of Trustpilot. The reviews and experiences of the writers are real and not in anyway edited, they are true and can be believed.

Cons

At first I was not sure, in the beginning I would see the green stars and think they are paid to promote and have people think a site is safe and reliable. That is the furthest thing from the truth. Finally a platform for real users of a site to say exactly how they feel and what, if any, bad details they want to share. I have no cons, just trust.

AR
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Verified reviewer

Internet, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for placing reviews

Reviewed 4 years ago

Overall the only bad experience I've had with Trustpilot is the people who try to bring a company's feedback down with obviously fake negative comments. But the customer service has been very helpful in getting those removed. I would recommend implementing a holding period so if a fake review comes up, we can report it before it goes live to avoid any damage.

Pros

Great interface to leave reviews and view/address comments left by other reviewers

Cons

Fake reviews. We occasionally would get somebody who posted obviously fake reviews with negative feedback, if there was a way of monitoring that and reporting them before they go live, that would be very helpful.

Vendor response

Hi there, Thanks for the review! It's nice to hear you think Trustpilot is a great place for leaving reviews. We'll be sure to pass along your feedback regarding fake reviews over to our team. In the meantime, you can report reviews left on your company's Trustpilot page that go against our guidelines. Please don't hesitate to contact us with any questions or concerns in the future. Let's upgrade the world with reviews!

AM
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Alberto M.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Brand reputation and reviews in one place

Reviewed 2 years ago

My experience with Trustpilot has been good, but the pricing model pushes most of the companies to use the free account without upgrading to the standard version.

Pros

Trustpilot is a good platform for raising the brand reputation thanks to user reviews. It provides many useful tools like reporting and the possibility to include multiple modules to integrate Trustpilot in other environments.

Cons

Trustpilot pricing is quite expensive. Small brands cannot afford to pay for managing and checking more details from a marketing perspective.

Vendor response

Hi Alberto, Thanks for your review! We're glad to hear that you're enjoying using our platform so far. We do know what we do comes at a cost, but will be sure to pass your feedback along to our team for the future.

KB
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Keely B.

Utilities, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The Number 1 Review Tool!

Reviewed 4 years ago
Pros

- Trustpilot makes it really difficult for people or companies to leave 'fake' reviews and makes it easier for the public to detect if and and when businesses are trying to suppress complaints posted on the platform, therefore making it an extremely trustworthy review platform - Trustpilot has a brilliant intuative interface and is very easy-to-use - Invitation functionality is extremely useful, meaning...

Cons

- The 'Image Generator' integration only allows you to use a certain amount of text from a review to generate an image for social media, which ends up meaning some reviews do not make sense as it has cut a chunk of text off - Would be good to have more customisation when it comes to analytics - Customer support lacking, have contacted support a couple of times for account issues and communication is really low and information lacking when they do respond, I gave up with one issue because the response was terrible

Vendor response

Hi Keely, Thanks for the feedback. We love hearing that you're enjoying a seamless Trustpilot experience so far. We'll be sure to let the team know of your feedback regarding our image generator and the cut off of text. We'll also let our support team know of your comments so we can improve our service. Please don't hesitate to get in touch in the future with any questions or concerns.

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Jonny C.

Financial Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great features, not so great customer support

Reviewed 5 years ago

The primary benefit is that we are able to promote a message of trust to our potential customers with highly visible assets. Gathering reviews on such a large scale ensures the quality of service is made clear and we believe this is vital in our marketing in the early stages of the sales funnel. With so much of it being automatic is has also saved us countless man hours that would otherwise be devoted to requesting and processing feedback/reviews.

Pros

The ability to collect and moderate reviews is made really easy in their business portal and API links. We are able to send out invitations to reviews automatically to our customers which then enables us to collect a lot of great feedback, but also important constructive criticisms. The stringent rules on who can leave a review ensures that sabotage is non-existent. Only customers who have proved...

Cons

Customer support is really lacking when it comes to communications regarding account issues. Billing problems result in downgrading of the account and almost complete loss of functionality with no warning, despite having a dedicated account manager. Trying to get assistance from their customer support team late in the afternoon or on a Friday is impossible as you get sent around in circles emailing/calling different people.

Vendor response

Hi Jonny, Thanks for the review. It's great to hear you're enjoying collecting customer feedback on Trustpilot. We apologize for any trouble you've had when trying to get in touch with the team. We've let them know of your comments so they can improve on this ASAP - it's never our intention to send you in circles. Please don't hesitate to contact us with any other questions so we can do our best to improve your Trustpilot experience.

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Michael D.

Health, Wellness and Fitness, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best review platform out there.

Reviewed 3 years ago

Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with Google and Facebook.

Pros

Where to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. The customized solutions, from automatically sending out reviews to google integration, is what I like most about Trustpilot. We use Trustpilot to automatically send out product-specific review invites with every purchase. In...

Cons

The only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much data for them to pull the review right away. Often times we will get a slew of fabricated reviews in the middle of a large campaign and those fabricated reviews can interrupt the momentum we look to gain.

Vendor response

Hi Michael, Thanks for taking the time to leave us a review. It's always nice to hear when a customer is very happy with our service and all our platform has to offer. We know we're not perfect, and will definitely let our team know of your feedback regarding wait times around the reported reviews process. If there's anything we can help out with in the future, please don't hesitate to get in touch. Let's upgrade the world with reviews!

DN
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Debbie N.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Trust Pilot from a Person who is not techie

Reviewed 9 days ago

Addresses customer complaints and feedback through a centralized platformImproves customer satisfaction and loyalty through the gathering and addressing of customer feedbackIncreases customer engagement and positive word-of-mouth through positive reviews and ratingsEnhances a business's online reputation and credibility through customer reviews.BenefitsImproves customer satisfaction through the gathering of valuable feedback and insightsIncreases sales and customer engagement through positive reviews and ratingsHelps businesses to build trust and credibility with potential customersProvides a platform for businesses to respond to customer reviews and resolve customer issues.

Pros

Offers a platform for customers to leave reviews and ratings for businessesProvides valuable insights for businesses to improve customer satisfaction and increase salesHelps businesses to build trust and credibility with potential customers through positive reviewsOffers both free and paid plans for businesses to use the platform.

Cons

May not provide a representative sample of customer opinions, as users may be more likely to leave reviews after negative experiencesMay be subject to fake or biased reviews, which can negatively impact a business's reputationMay not be suitable for businesses in certain industries, such as healthcare or finance, that require stricter privacy and security measures.

Vendor response

Hi Debbie, Thanks for your feedback! We're so glad to hear that you're enjoying using our platform and have found it to offer valuable insights, and in building trust and credibility with potential customers. That's what we're here for after all! Thanks, The Trustpilot Team

AR
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Ashleigh R.

Financial Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, timely alerts, intuitive interface.

Reviewed 5 years ago

Ability to connect with our customers from a supposed third party review source.

Pros

TrustPilot is a necessary resource for all businesses especially e-commerce ones to act as a central hub for customers to express their thoughts and opinions about their product or service. What's great about TrustPilot is that it's extremely easy to use. Its' user interface makes navigating a business's reviews as easy as sliced bread. I like that it provides me with all of the information I need to properly track down a customer so that I can then follow up with them to address their needs.

Cons

One feature I like least regarding TrustPilot's software is the Analytics portion of the application. I think that it could be more robust specifically with its' design and overall feel.

Vendor response

Hi Ashleigh, Thanks for the review. It's great to hear you're finding Trustpilot to be a necessary resource for your business and businesses in general. We'll be sure to pass along your feedback to our team regarding having more Analytics options. We hope you'll continue powering your business forward with Trustpilot reviews!

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Catherine F.

Computer Software, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Helpful tool

Reviewed 4 years ago

Overall it's been a good experience. It's made review collection and monitoring easier for me. This is one of my main responsibilities at my company and TrustPilot is the easiest of the sites to monitor.

Pros

I like that TrustPilot is easy to navigate for both the reviewer and myself (the administrator). I like that you can tell whether the review came in through a unique link, basic link, or organically. Responding to and reporting on reviews in the Dashboard is very easy and straightforward.

Cons

There are some things about it that I don't like such as that if a company is rated a 7.0 they have 4 stars, and if someone is rated an 8.9 they also have 4 stars. This doesn't allow people who are quickly searching to really see the difference between the two companies.

Vendor response

Hi Catherine, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting and responding to customer feedback with Trustpilot. We'll definitely pass along your feedback regarding star rating to our Product team to look into more. Let's upgrade the world with reviews!

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Laura L.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to generate reviews from customers, great back end platform, excellent customer service

Reviewed 5 years ago

Tons of customer reviews daily!

Pros

The process in which Trust Pilot solicits reviews is excellent. We receive at least 5 reviews per day. The back end dash board is SO easy to use and navigate. Their customer service is amazing... She helped me create a login for myself and showed me around the back end over the phone. A few months later, she called to tell me about some of the functions that we weren't taking advantage of, which we implemented immediately. They also have a number of apps that help with integration for people who are less tech savvy.

Cons

The price is a bit steep, but it has been worth the money for us because it shows our customers that we are collecting reviews from a third party source.

Vendor response

Hi Laura, Thanks for the feedback. We love hearing that you're enjoying a seamless Trustpilot experience when collecting customer feedback. Please don't hesitate to contact us in the future with any questions or concerns. We hope you'll continue to power your business forward with Trustpilot reviews!

AR
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Verified reviewer

11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great when everything is on auto-pilot

Reviewed 5 years ago

Ease of use on dashboard and excellence in collecting and soliciting reviews in a customizable scripted fashion.

Pros

TrustPilot was extremely easy to open service with. They assisted us in implementing their platform, coached us on managing reviews, and delivered on their promises in terms of public platform reviews to earn google stars etc.

Cons

Unfortunately after setup their support has been less helpful. They remain relatively unavailable except via email contact and dont appear to engage with what we ACTUALLy do as a brand and how that affects review collection and content. We value an impartial place for reviews and love engaging with customers through the review dashboard but have found TrustPilot's sales, compliance, and support teams to be genuinely unhelpful when it comes to servicing our team beyond any scripted context.

Vendor response

Hi there, Thanks for taking the time to share your experience. We love hearing that you've had a great time getting up and running with the Trustpilot platform. We're sorry to hear about any poor experience you've had with our support. We'll be sure to let them team know of your comments and please don't hesitate to contact your Customer Success Manager or our Support Team.

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Ben C.

Financial Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Robust Product and Exceptional Staff that Go Above and Beyond to Guarantee Success

Reviewed 5 years ago
Pros

The software has the most robust and versatile integration i've seen compared to any other in the same space, as well as various reporting tools and other key features in their platform. Just as important, they are a Google Approved Ratings Partner, which means that Trustpilot reviews are leveraged by Google and will show on various Ads and Organic search results to help further boost CTR and improve ROI. In my experience, their sales, support, compliance and engineering teams have been more than accommodating in not only addressing our needs, but also working side-by-side with us to help successfully integrate new and unique uses of their product to fit our business.

Cons

I would like to see more capabilities and enhancements surrounding review types associated with Services, as they have done with their Product reviews.

Vendor response

Hi Ben, Thanks for the feedback. We love hearing that you're seeing the value of Trustpilot reviews. We'll be sure to let the team know of your comments regarding service reviews so they can look into for the future. Please don't hesitate to get in touch with any further questions/concerns!

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Geoffrey L.

Automotive, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Collect review information

Reviewed 5 months ago

The experience that I have with this tool is pleasant and has positive aspects that help me to know and know what third parties express about the programs; likewise the design that it maintains is easy to use and improves the quality when publishing the reviews.

Pros

I like to use this tool because through it I can gather the necessary information to know about the programs that are going to be used in the future through third-party opinions, it is of great help and I can also express my opinions through reviews of programs that have been used describing our experiences

Cons

I do not have any negative characteristics since I consider that it is of good quality and does not cause me discomfort when using it.

Vendor response

Hi Geoffrey, Thanks for leaving us a review! It's great to know that you're enjoying using the Trustpilot platform to gain insights and review information. Thanks, The Trustpilot Team

AM
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Anna Maria C.

Financial Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trustpilot has helped our companies elevate our overall customer experience and customer service.

Reviewed 5 years ago

Improved internal processes for customer service and communicating with clients. Elevated our customer experience giving our client's a platform to be heard. We saw a boost in SEO with the use of the TrustBoxes and it has also been a huge help to our overall online reputation management with organic search stars on Google etc. There were some features that we were having issues with that best fit us as a company but would not translate to others. However, Trustpilot listened and even scheduled a conference call with their head developer. Very exciting stuff.

Pros

Very user friendly which was very important for overall implementation at our companies. Trustpilot is always updating their platform to benefit the company and reviewer. And finally, for its strong SEO and online reputation management boost. We are very pleased and look forward to another successful year with Trustpilot.

Cons

No cons were added to this review

Vendor response

Hi Anna Maria, Thanks for taking the time to leave us a review. We love hearing that you're finding Trustpilot to be easy to use and are enjoying boosting your SEO and online reputation. We hope you'll continue to power your business forward with Trustpilot reviews!

AR
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Verified reviewer

Computer Software, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TrustPilot has been a great tool to collect reviews from our cusotmers

Reviewed 5 years ago
Pros

I like that you can send out personalized links to individuals. The dashboard is fantastic because you can analyze your star rating, trustscore, and number of reviews over any timeline you want. I also love the image generator. We haven't fully utilized it yet but I intend to for our social media.

Cons

We would like there to be 1/2 stars on TrustPilot. One business could have a 7.5 trustscore and be at 4 stars and another could have a 8.9 trust score and be at 4 stars. This does not reflect well when a consumer is quickly reviewing different options.

Vendor response

Hi there, Thanks for taking the time to leave us a review. It's great to hear you've found Trustpilot to be a great tool to collect reviews. We'll be sure to pass along your feedback regarding half stars over to our team. Please don't hesitate to contact us with any questions or concerns. Let's upgrade the world with reviews!

AR
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Verified reviewer

Internet, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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If you have great customer service, Trustpilot makes transparency as good as gold.

Reviewed 5 years ago

Increased brand trust, recognition and motivation for excellent, transparent customer service. SEO boostings and increased conversion rates due to the implementations of snippets and code on checkout pages.

Pros

Integrations that coincide with our digital marketing strategy, customer support, new features and updates. Trustpilot's recognition and authority in the third party review market makes your good reviews multiply into new customers and higher conversion rates.

Cons

If we get an angry customer that is completely misunderstanding the situation and will not sympathize with our resolution process, we cannot remove them from the queue since they've purchased with us. We will take the 1 star even if we've done everything to reach out to the customer before the incident without any way to protect our real star average. If we could submit to TP, proof from our end that it was handled properly to remove the invitation that would be great.

Vendor response

Hi there, Thanks for taking the time to leave us a review. It's great to hear you're enjoying our range of integrations and features. We'll definitely let our team know of your comments regarding poor reviews. Please don't hesitate to contact us in the future with any questions or concerns. Let's upgrade the world with reviews!

AM
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Adnaan M.

Airlines/Aviation, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Is Trustpilot are "friend "or "foe".

Reviewed 10 months ago

A YES from me! Definitely my " Go To", hence I conclude that Trustpilot is a " friend" worth TRUSTING!!!

Pros

As review management systems go, Trustpilot has been a key platform that I utilize as part of my due diligence.before acquiring products or services that I may require. The reviews on Trustpilot are a secondary confirmation for me. After evaluating the reviews of such products or services on Trustpilot, my decision making is simplified further as to acquiring such products or services or not. The reviews are largely trustworthy and very informative. I particularly like that it is easy to navigate and can be integrated with Facebook etc.

Cons

The customer service was inadequate and not as knowledgeable as their respective roles required. Reviews posted by customers cannot be responded to as these customers don't provide an email address where they may be reached. Supplier and customer interaction should be a key component in understanding the customers needs and reassuring the customer that the reason for the customers dissatisfaction has been resolved by either improving the product/s or service/s.

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Gaurav T.

Computer Software, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Trust Pilot: A user-friendly and reliable software to gather feedbacks from customer

Reviewed 21 days ago
Pros

One of the most notable features of Trustpilot is its user-friendly interface, which makes it easy for both businesses and customers to leave and read reviews. Additionally, Trustpilot is a reliable platform for businesses to gather and manage customer feedback, which can be used to improve products or services. Another feature that is highly appreciated is the ability to monitor reviews and respond to them, making it a valuable tool for customer service and reputation management.

Cons

Although the overall experience with Trustpilot is good but it is open to anyone which gives the previlege to all the people to review softwares even if they have no any experience of using it which can lead to fake or biased review. So, the ingenuine review from inexperienced user might put the users in dilemma.

Vendor response

Hi Gaurav, Thanks for your feedback. It's great to hear that you've found Trustpilot to be a user friendly and reliable software to gather feedback from customers. We do work hard to fight fake reviews everyday. Please know that anyone who has had a buying or service experience in the past 12 months can write a review, for free, as long as they have a Trustpilot user account, follow our Guidelines for Reviewers, and don't have a conflict of interest with the business they're reviewing. If you think a review violates our guidelines, you can flag this as a business or a consumer and our team will look into it. Our Content Integrity Team checks each flagged review, and if they find that it breaks the rules, they take action. Thanks, The Trustpilot Team

DP
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David P.

Consumer Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easiest to use review platform! Good for customers, good for businesses!

Reviewed 4 years ago

Great experience. Lots of options to really get your brand out there.

Pros

It's very easy for customers to use and it allows them to see their reviews as authentic too since it integrates with our order system. I like the integrations available and how easy it is to make new assets.

Cons

I wish more people were familiar with Trustpilot to increase the brand recognition and trust. It's a better platform than Yelp but it's not as well known. I hope this changes because this is a good system.

Vendor response

Hi David, Thanks for the review! It's great to hear that Trustpilot reviews are helping your business, customers, and potential new customers. That's what we're here for - to create ever improving experiences for everyone. We know we're not perfect and still have lots of growing to do, but that should come shortly so stay tuned. Let's upgrade the world with Trustpilot reviews!

PS
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Prakash S.

Internet, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Thanks to TrustPilot, we have great insights into user pain points

Reviewed 4 years ago

We started with TrustPilot to augment our ad campaigns with rating data, but we soon realized that the more important benefit was the ability to get high quality feedback from verified users. We are very happy with the service.

Pros

Ability to get and manage high quality, verified reviews. TrustPilot follows up with our verified users and encourages them to write high quality reviews. Our team really appreciates the not-so-positive or even negative reviews because it points out our blind spots and helps us understand what users truly like or don't like about Inspirock. While we have other ways of getting and measuring user satisfaction, the data and insights TrustPilot reviews provide are unmatched.

Cons

Nothing specific comes to mind. Keep up the good work!

Vendor response

Hi Prakash, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback to power your business forward. We hope you'll continue to upgrade the world with Trustpilot reviews!

BV
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Brian V.

Internet, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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My honest opinion about Trustpilot

Reviewed 6 months ago

Customer engagement has increased since I now know what my customers are complaining about and I can quickly fix it with the help of Trustpilots analysis and feedback management.

Pros

I like that my customers can freely say what they feel about my business and having a customer take their time to give a review means I can offer support outside of my own business. This in turn increases my overall customer service experience and offers potential customers transparency and unbiased business practices.

Cons

I didn't like the fact that people can't be screened for legitimate reviews so that hurts my business sometimes because some people come on Trustpilot to give negative reviews so that really messes up the metrics. Hence I have stated I don't really like reports because they have fake reviews.

Vendor response

Hi Brian, Thanks for taking the time to share your experience! We love hearing that you're enjoying using Trustpilot and are happy that your customers can share their genuine experiences. Trust is at the heart of what we do, which is why our team is constantly working to fight fake reviews and misuse. Whilst we consistently invest time and resource into our fake reviews detection, for us, it's an ongoing process. We're always making updates to our automated systems, researching fake review patterns and recently we launched a legal initiative to combat review selling at its source - review seller networks. We know our work in this area isn't a catch-all and there will always be work to be done, but, we're up for the challenge! Thanks, The Trustpilot Team

PB
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Parish B.

Financial Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Truly Transparent Service

Reviewed 5 years ago

increased consumer engagement, resolving consumer concerns prior to escalations, increased transparency

Pros

transparent conflict resolution platform, empowers consumers, clean UI, prompt support when requested, thorough compliance team, great "Find Reviewer" tool to identify organic reviewers

Cons

wish it showed review response rate statistics somewhere - seems like companies that don't respond at all aren't viewed any differently companies who are very engaged with their consumers/reviewers

Vendor response

Hi Parish, Thanks for taking the time to leave us a review. It's great to hear you're enjoying the Trustpilot service and support. We've let our team know of your comments regarding review response statistics to the team. Please feel free to contact us with any future questions or concerns!