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Customer review management platform for online businesses

(37)

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Trustpilot Features

Features Summary

Functionality

4.4

/5

1.1K

Total features

49

6 categories

Trustpilot features

API
Activity Dashboard
Alerts/Notifications
Anonymous Feedback
Campaign Management
Complaint Monitoring
Customer Database
Customer Experience Management

Common features of Customer Experience software

API
Access Controls/Permissions
Alerts/Notifications
CRM
Collaboration Tools
Customer Journey Mapping
Customer Segmentation
Customizable Branding

Price starts from

259

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

1.1K

Price starts from

259

Per month

Total Features

49

Unique features

  • Review Request

  • Knowledge Management

  • Text Fields

  • Complaint Monitoring

Functionality

4.3

/5

3.6K

Price starts from

49

Per month

Total Features

143

Features in Common

37

Unique features

  • Search/Filter

  • Keyword Filtering

  • Data Import/Export

  • Audience Targeting

Functionality

4.5

/5

1.1K

Price starts from

ic-pricetag

No pricing info

Total Features

338

Features in Common

30

Unique features

  • Form Builder

  • Forms Management

  • Appointment Scheduling

  • List Management

Common Trustpilot comparisons

Trustpilot logo
Swell logo
TrustpilotvsSwell
Trustpilot logo
Birdeye logo
TrustpilotvsBirdeye
Trustpilot logo
Feefo logo
TrustpilotvsFeefo
Trustpilot logo
Bazaarvoice logo
TrustpilotvsBazaarvoice

Reviewers who mentioned features said:

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Catherine F.

Computer Software, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Helpful tool

Reviewed 6 years ago

Overall it's been a good experience. It's made review collection and monitoring easier for me. This is one of my main responsibilities at my company and TrustPilot is the easiest of the sites to monitor.

Pros

I like that TrustPilot is easy to navigate for both the reviewer and myself (the administrator). I like that you can tell whether the review came in through a unique link, basic link, or organically. Responding to and reporting on reviews in the Dashboard is very easy and straightforward.

Cons

There are some things about it that I don't like such as that if a company is rated a 7.0 they have 4 stars, and if someone is rated an 8.9 they also have 4 stars. This doesn't allow people who are quickly searching to really see the difference between the two companies.

Vendor response

Hi Catherine, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting and responding to customer feedback with Trustpilot. We'll definitely pass along your feedback regarding star rating to our Product team to look into more. Let's upgrade the world with reviews!

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Laura L.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to generate reviews from customers, great back end platform, excellent customer service

Reviewed 6 years ago

Tons of customer reviews daily!

Pros

The process in which Trust Pilot solicits reviews is excellent. We receive at least 5 reviews per day. The back end dash board is SO easy to use and navigate. Their customer service is amazing... She helped me create a login for myself and showed me around the back end over the phone. A few months later, she called to tell me about some of the functions that we weren't taking advantage of, which we implemented immediately. They also have a number of apps that help with integration for people who are less tech savvy.

Cons

The price is a bit steep, but it has been worth the money for us because it shows our customers that we are collecting reviews from a third party source.

Vendor response

Hi Laura, Thanks for the feedback. We love hearing that you're enjoying a seamless Trustpilot experience when collecting customer feedback. Please don't hesitate to contact us in the future with any questions or concerns. We hope you'll continue to power your business forward with Trustpilot reviews!

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Geoffrey L.

Automotive, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Collect review information

Reviewed 2 years ago

The experience that I have with this tool is pleasant and has positive aspects that help me to know and know what third parties express about the programs; likewise the design that it maintains is easy to use and improves the quality when publishing the reviews.

Pros

I like to use this tool because through it I can gather the necessary information to know about the programs that are going to be used in the future through third-party opinions, it is of great help and I can also express my opinions through reviews of programs that have been used describing our experiences

Cons

I do not have any negative characteristics since I consider that it is of good quality and does not cause me discomfort when using it.

Vendor response

Hi Geoffrey, Thanks for leaving us a review! It's great to know that you're enjoying using the Trustpilot platform to gain insights and review information. Thanks, The Trustpilot Team

JL
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John L.

Marketing and Advertising, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trustpilot is great if you want to collect and show your reviews.

Reviewed 2 years ago

We had tried two other review management software along with Trustpilot before implementing it. After testing it appeared to have the right cost to experience balance. Within a few weeks we were getting our reviews, finding out issues that customers were telling us about that they probably were not going to mention without prompting.

Pros

We used Trustpilot to monitor our customers after they received their orders. We set up an email to be sent a day after the expected delivery date to confirm the order was proper (printed cards) and asked for a review. We received about a 25% response some months. I think our average was about 10% overall. We would also set to post all current reviews that were 5star on the home page of the website and all 3+ stars on the testimonials page of the site. We could match the look and colors to match the site and even used custom stars to match. The online software was easy to use and integration was essentially copy and paste.

Cons

It wasn't easy to remove 1 star reviews. LOL. Actually there were not many things that I would say were issues with the software other than a non-tech person may get confused on how to set it up. However the documentation was good and support an email away.

JB
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James B.

Marketing and Advertising, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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There are stronger, more affordable, more flexible alternatives

Reviewed 5 years ago

Trustpilot are the dinosaur of the reviews industry; they're adapting to the better competition, finally, but mostly just by copying them. Still, I find they are un-needed for what they offer. There are competitors that are more affordable, have more features, have better customer service, have shorter contracts, have more integrations, more flexibility, so I really do not recommend them.

Pros

- Can collect reviews - Can reply to reviews - Can display reviews on website

Cons

- Unjustifiably expensive price - Pushy sales people - Ridiculous contract lengths, again with pushy sales people trying to lock you in - They censor reviews. They give in and let companies over-moderate and remove genuine reviews. *This is the big one for me, I simply do not trust them anymore.*

Vendor response

Hi James, Thanks for the feedback. It will never make sense for us to censor or moderate reviews, or let companies pay to remove bad reviews. You're always free to contact our compliance team to clear the air on our guidelines and processes. We know what we do comes at a cost, but we have different plan options to try and suit the needs of every business. We'll definitely take your feedback regarding cost and our contract lengths into consideration as improvements for the future. If there's anything we can do to improve your Trustpilot experience, please don't hesitate to contact our team.

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Jacob H.

Furniture, 1,001-5,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Disappointing Service and Misleading Practices

Reviewed 5 months ago

As a customer, I expect a certain level of sincerity and professionalism from companies, especially those that promote genuine customer experiences. Unfortunately, my interactions with this company have been utterly disappointing, characterized by a lack of real communication and a failure to adhere to their own stated guidelines. I approached the company with a serious concern that directly contradicted...

Pros

Their website is fairly well-designed and easy to use.

Cons

Untrustworthy business practices and kartel-like methods. Your score is greatly affected by your interest in buying the products to be able to build up positive reviews.

Vendor response

Hi Jacob, Thanks for taking the time to share this with us. While we don't love hearing that you haven't had the best experience with Trustpilot, we appreciate feedback in all of its forms. If you could leave us with more information surrounding your account, we can follow up with our team on this one and try our best to improve your experience. Thanks, The Trustpilot Team

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Rossella P.

Online Media, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Assolutamente fondamentale e conosciuto in tutto il mondo

Reviewed a year ago

Devo dire che lo trovo mille volte più affidabile di altri siti, perchè le recensioni e i nomi dei recensori sono in chiaro, è sfruttato in tutto il mondo e gode di ottima popolarità e di fiducia. Mi ha permesso di avere la percezione delle soddisfazione cliente anche verso l'estero con recensioni dettagliate. Inoltre ho evitato parecchie fregature proprio grazie a questo sito, perchè sul sito del produttore c'erano solo recensioni meravigliose... anche se poi la verità era un'altra, scoperta grazie a trust pilot.Ottimo anche per il personal branding e integrato in SERP di google!

Pros

La facilità di utilizzo lo rende ottimo, le recensioni hanno il nome dell'utente che le ha lasciate, cosa che su Amazon spesso non accade e quindi previene la voglia dei tuoi competitors di lasciare recensioni fake negativeLa visualizzazione delle percentuali è chiarissima e soprattutto è indicizzato in SERP di Google che rende il tuo sito ancora più visibile.

Cons

non mi è chiaro come venga calcolato il punteggio medio perchè non si tratta di una mera media matematica ma se un servizio/prodotto ha poche recensioni, non viene fatta la media tra di esse ma vengono usati criteri che personalmente non ho compreso e che meriterebbero di essere spiegati meglio.

Showing original review in Italian. See translation

Vendor response

Hi Rossella, Thanks for the review. It's nice to hear that you're finding it easy to use our platform. Our TrustScore takes in a few considerations when calculating a company's score. Here's a little more on how it works. For businesses with less than 10,000 reviews, the overall TrustScore is recalculated immediately after a new review is posted. For businesses with more than 10,000 reviews, TrustScore...

MA
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Michael A.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Years of frustration, terrible investment

Reviewed 4 years ago

The last straw that finally pushed us to sign up with another review company (Verified-Reviews), was when a customer posted a horrible review about our company and insisted that we discount a product they wanted by 50% or they wouldn't remove the terrible review. We were not ok with extortion and thought showing Trustpilot this totally inappropriate demand from a rogue customer would result in the...

Pros

Trustpilot had a better UI / design than other 3rd party review platforms, that eventually turned out to be a wolf in sheep's clothing mistake that our company should have recognized far sooner.

Cons

We find Trustpilot's renewal practices oppressive, with the exponential price demands, very unreasonable, and with terrible service on so many issues we experienced with their back end system. Then the amount of fake reviews being left by spammers was a daily annoyance that we had to manually flag; it became impossible to accept after we'd have multiple reviews left in a day from people leaving fake reviews on our acccount about a TV they bought, or a vacation package, it very quickly dissolved into nothing but a major headache for our team to monitor and Trustpilot's customer service was worthless.

Vendor response

Hi Michael, Thanks for taking the time to leave us a review. We're so sorry to hear that you didn't enjoy your Trustpilot experience so much. We do work really hard to combat fake reviews and any misuse of our platform, but will be sure to let our team know of your feedback. If there's anything we can do to help out in the future, please don't hesitate to get in touch.

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Jonny C.

Financial Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great features, not so great customer support

Reviewed 6 years ago

The primary benefit is that we are able to promote a message of trust to our potential customers with highly visible assets. Gathering reviews on such a large scale ensures the quality of service is made clear and we believe this is vital in our marketing in the early stages of the sales funnel. With so much of it being automatic is has also saved us countless man hours that would otherwise be devoted to requesting and processing feedback/reviews.

Pros

The ability to collect and moderate reviews is made really easy in their business portal and API links. We are able to send out invitations to reviews automatically to our customers which then enables us to collect a lot of great feedback, but also important constructive criticisms. The stringent rules on who can leave a review ensures that sabotage is non-existent. Only customers who have proved...

Cons

Customer support is really lacking when it comes to communications regarding account issues. Billing problems result in downgrading of the account and almost complete loss of functionality with no warning, despite having a dedicated account manager. Trying to get assistance from their customer support team late in the afternoon or on a Friday is impossible as you get sent around in circles emailing/calling different people.

Vendor response

Hi Jonny, Thanks for the review. It's great to hear you're enjoying collecting customer feedback on Trustpilot. We apologize for any trouble you've had when trying to get in touch with the team. We've let them know of your comments so they can improve on this ASAP - it's never our intention to send you in circles. Please don't hesitate to contact us with any other questions so we can do our best to improve your Trustpilot experience.

KB
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Keely B.

Utilities, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The Number 1 Review Tool!

Reviewed 5 years ago
Pros

- Trustpilot makes it really difficult for people or companies to leave 'fake' reviews and makes it easier for the public to detect if and and when businesses are trying to suppress complaints posted on the platform, therefore making it an extremely trustworthy review platform - Trustpilot has a brilliant intuative interface and is very easy-to-use - Invitation functionality is extremely useful, meaning...

Cons

- The 'Image Generator' integration only allows you to use a certain amount of text from a review to generate an image for social media, which ends up meaning some reviews do not make sense as it has cut a chunk of text off - Would be good to have more customisation when it comes to analytics - Customer support lacking, have contacted support a couple of times for account issues and communication is really low and information lacking when they do respond, I gave up with one issue because the response was terrible

Vendor response

Hi Keely, Thanks for the feedback. We love hearing that you're enjoying a seamless Trustpilot experience so far. We'll be sure to let the team know of your feedback regarding our image generator and the cut off of text. We'll also let our support team know of your comments so we can improve our service. Please don't hesitate to get in touch in the future with any questions or concerns.

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Michael D.

Health, Wellness and Fitness, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best review platform out there.

Reviewed 5 years ago

Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with Google and Facebook.

Pros

Where to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. The customized solutions, from automatically sending out reviews to google integration, is what I like most about Trustpilot. We use Trustpilot to automatically send out product-specific review invites with every purchase. In...

Cons

The only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much data for them to pull the review right away. Often times we will get a slew of fabricated reviews in the middle of a large campaign and those fabricated reviews can interrupt the momentum we look to gain.

Vendor response

Hi Michael, Thanks for taking the time to leave us a review. It's always nice to hear when a customer is very happy with our service and all our platform has to offer. We know we're not perfect, and will definitely let our team know of your feedback regarding wait times around the reported reviews process. If there's anything we can help out with in the future, please don't hesitate to get in touch. Let's upgrade the world with reviews!

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Saddam H.

Marketing and Advertising, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great platform, worst customer service. DO NOT sign a Contract

Reviewed 2 years ago

We are a business and we understand the value of good customer experience. I am not writing this out of frustration but cautioning other companies on their neglect towards their customers. I would have cancelled any such agreement in a heartbeat had I known my client didn't get any value and still paid for a year.

Pros

The platform itself is very valuable and is a good way for reputation management.

Cons

They locked us in a contract where they promised features we weren't eligible for. Paid for a year.At renewal date we tried to cancel and they said renewal was done 2 days ago and now we have to pay another full year because there was a clause in the fine print for auto renewal.Even though I expressed to them multiple times, we were locked in a contract first year and we didn't get any benefit from it, they still didn't care and stopped responding.Extremely pushy to close you on a sales call and no customer service after. Terrible, please do not sign anything with them.

Vendor response

Hi Saddam, Thanks for your feedback. All changes and cancellations to your account must be done within your contract terms. Our teams are always available to help out and apologize if you feel that they didn't give you the support you were looking for. Please feel free to get in touch with your Customer Success Manager or our Support team here https://support.trustpilot.com/hc/en-us/requests/new if you have further questions or concerns. Thanks, The Trustpilot Team

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Jens W.

Information Services, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Außen Hui und innen Pfui

Reviewed 2 years ago

Man muss der Plattform lassen, dass Sie sehr einfach zu bedienen ist und auch die kostenlose Version ausreichend ist, unabhängig von den genannten Nachteilen.

Pros

Auch ohne das kostenpflichtige Paket kann man problemlos Kunden zum Bewerten einladen. Die Möglichkeit zu Bewerten, wird von den Kunden gut angenommen. Es hilft die eigene Reputation zu verbessern. Ist eine der größten Plattformen für Bewertungen. Das Melden von Fakebewertungen wird geprüft und nicht wie bei anderen Plattformen einfach ignoriert.

Cons

Sehr hohe Gebühren für die Grundfunktionen. "Preis muss für 1 Jahr im Voraus bezahlt werden." 109€/m Standardpaket +39€/m eigenes Logo in der Einladung +89€/m Erlaubnis die Bewertung auf der Website einbinden zu dürfen. "Um die Bewertungen auf Ihrer Webseite einzubinden und die Onsite Conversion zu steigern" +199€/m für die Api um automatisiert Einladungen zu erzeugen Von den Positiven Bewertungen...

Showing original review in German. See translation

DN
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Debbie N.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Trust Pilot from a Person who is not techie

Reviewed a year ago

Addresses customer complaints and feedback through a centralized platformImproves customer satisfaction and loyalty through the gathering and addressing of customer feedbackIncreases customer engagement and positive word-of-mouth through positive reviews and ratingsEnhances a business's online reputation and credibility through customer reviews.BenefitsImproves customer satisfaction through the gathering of valuable feedback and insightsIncreases sales and customer engagement through positive reviews and ratingsHelps businesses to build trust and credibility with potential customersProvides a platform for businesses to respond to customer reviews and resolve customer issues.

Pros

Offers a platform for customers to leave reviews and ratings for businessesProvides valuable insights for businesses to improve customer satisfaction and increase salesHelps businesses to build trust and credibility with potential customers through positive reviewsOffers both free and paid plans for businesses to use the platform.

Cons

May not provide a representative sample of customer opinions, as users may be more likely to leave reviews after negative experiencesMay be subject to fake or biased reviews, which can negatively impact a business's reputationMay not be suitable for businesses in certain industries, such as healthcare or finance, that require stricter privacy and security measures.

Vendor response

Hi Debbie, Thanks for your feedback! We're so glad to hear that you're enjoying using our platform and have found it to offer valuable insights, and in building trust and credibility with potential customers. That's what we're here for after all! Thanks, The Trustpilot Team

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Lovely K.

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Helpful for taking a new decissions

Reviewed 6 years ago

If you have any good or bad feelings about any company/business then Trustpilot can be your one of the best selection to express your feelings. I just use this to get exact information and clear concept about a business. I think this website can help you in this specific way.

Pros

There are many world-class review platform for any general products, services or company. I know few few of them, for example- SiteJabber, Trustpilot, BBB, Highya etc. But, Trustpilot is one of the best review platform. Because, in Trustpilot I can find lot's of reviews under any businesses or products. That really help me to take decision before buying any products or services from a company. Trustpilot helps by showing Good and Bad reviews in the same place, so it is very easy to compare all the feedbacks and there is less chance to be misguided. Really love this customer review management website very much!

Cons

This is honestly a great platform to express customer's feelings about a business. But, sometimes they can put many fake reviews. Though, Trustpilot has the most powerful review filtering system that's why I can not believe all the reviews 100%. But, Trustpilot can give you a clear concept about a business.

Vendor response

Hi Lovely, Thanks for the review! We're so happy to hear you've found Trustpilot to be one of the best review platforms. We do have many ways we fight fake reviews and misuse of our site. You're always free to notify our team if you think any review goes against our guidelines. Let's upgrade the world with reviews!

AR
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Ashleigh R.

Financial Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, timely alerts, intuitive interface.

Reviewed 6 years ago

Ability to connect with our customers from a supposed third party review source.

Pros

TrustPilot is a necessary resource for all businesses especially e-commerce ones to act as a central hub for customers to express their thoughts and opinions about their product or service. What's great about TrustPilot is that it's extremely easy to use. Its' user interface makes navigating a business's reviews as easy as sliced bread. I like that it provides me with all of the information I need to properly track down a customer so that I can then follow up with them to address their needs.

Cons

One feature I like least regarding TrustPilot's software is the Analytics portion of the application. I think that it could be more robust specifically with its' design and overall feel.

Vendor response

Hi Ashleigh, Thanks for the review. It's great to hear you're finding Trustpilot to be a necessary resource for your business and businesses in general. We'll be sure to pass along your feedback to our team regarding having more Analytics options. We hope you'll continue powering your business forward with Trustpilot reviews!

AR
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Verified reviewer

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Increased Customer Feedback, Brand Reputation (SEO/PPC Star Ratings & Review Widgets) w/ TrustPilot

Reviewed 6 years ago
Pros

Verified reviews have helped us collect customer ONLY feedback. The TrustPilot review system from start to finish is simple from the back-end software to the front-end customers. After implementing TrustPilot and finding a method of messaging our customers, my client has seen a HUGE increase in feedback with ease. The things I like most include: - Star ratings that appear for SEO webpages and PPC ads - Intuitive software that allows for easy tracking of customer feedback & company responses - Ability to add TrustPilot review/star ratings to email signatures and webpages - All widgets are mobile-friendly (email and webpages) And so much more! It's definitely a program that any eCommerce or B2C company should consider adding to their internet marketing strategy.

Cons

TrustPilot is not cheap! There was an initial set-up time that required time by my client to figure out the personnel and strategy to collect the reviews but once that was done, it was go-time! The one thing I recommend to TrustPilot is to advise clients of all the functionalities and align simple goals so that smaller/medium size companies can plan accordingly, especially if the company does not have a clear sense in TrustPilot's SEO and PPC benefits.

Vendor response

Hi there, Thanks for the review! It's great to hear you're enjoying seamlessly using Trustpilot to collect customer feedback. We do know what we do comes at a cost, but have passed along your feedback to our team to improve upon. Please don't hesitate to contact us in the future with any questions or concerns.

AR
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Verified reviewer

11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great when everything is on auto-pilot

Reviewed 6 years ago

Ease of use on dashboard and excellence in collecting and soliciting reviews in a customizable scripted fashion.

Pros

TrustPilot was extremely easy to open service with. They assisted us in implementing their platform, coached us on managing reviews, and delivered on their promises in terms of public platform reviews to earn google stars etc.

Cons

Unfortunately after setup their support has been less helpful. They remain relatively unavailable except via email contact and dont appear to engage with what we ACTUALLy do as a brand and how that affects review collection and content. We value an impartial place for reviews and love engaging with customers through the review dashboard but have found TrustPilot's sales, compliance, and support teams to be genuinely unhelpful when it comes to servicing our team beyond any scripted context.

Vendor response

Hi there, Thanks for taking the time to share your experience. We love hearing that you've had a great time getting up and running with the Trustpilot platform. We're sorry to hear about any poor experience you've had with our support. We'll be sure to let them team know of your comments and please don't hesitate to contact your Customer Success Manager or our Support Team.

AR
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Verified reviewer

E-Learning, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Gain trust from clients

Reviewed 5 years ago

Totally worth it if you want to build confidence among your potential clients.

Pros

What I like most about Trutstpilot is that it offers an unbiased way for your clients to leave their opinions of your service. When you check users reviews of a certain service in that precise certain service's website, that makes me wonder if the review is honest or real or if it has been changed in any way, or even whether the administrators have removed the negative reviews. This does definitely...

Cons

What I like less is the big difference in options and features between the free membership and the premium one. I wish there was something in the middle for small businesses as well.

Vendor response

Hi there, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback on Trustpilot. That's what we like to hear! We know what we do comes at a cost and try to offer different options in pricing and plans, but we'll definitely pass along your feedback to the Product team. Let's upgrade the world with reviews!

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Ben C.

Financial Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Robust Product and Exceptional Staff that Go Above and Beyond to Guarantee Success

Reviewed 7 years ago
Pros

The software has the most robust and versatile integration i've seen compared to any other in the same space, as well as various reporting tools and other key features in their platform. Just as important, they are a Google Approved Ratings Partner, which means that Trustpilot reviews are leveraged by Google and will show on various Ads and Organic search results to help further boost CTR and improve ROI. In my experience, their sales, support, compliance and engineering teams have been more than accommodating in not only addressing our needs, but also working side-by-side with us to help successfully integrate new and unique uses of their product to fit our business.

Cons

I would like to see more capabilities and enhancements surrounding review types associated with Services, as they have done with their Product reviews.

Vendor response

Hi Ben, Thanks for the feedback. We love hearing that you're seeing the value of Trustpilot reviews. We'll be sure to let the team know of your comments regarding service reviews so they can look into for the future. Please don't hesitate to get in touch with any further questions/concerns!

AR
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Verified reviewer

Financial Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Some decent features - but not great at removing false/troll reviews.

Reviewed 5 years ago

It's a decent review platform - maybe one of the best. But if you start using it, you will likely find yourself trapped as you need to keep paying in order to keep the rating high.

Pros

The user interface on the backend is easy to use and looks great. The reporting pages are useful and have good analytical details.

Cons

The customer service team are slow to respond - sometimes many many weeks to get a reply. We have had angry users leave multiple negative reviews on our page - however, Trustpilot leaves them up which affects our star percentages.

Vendor response

Hi there, Thanks for taking the time to leave us a review. It's great to hear you're finding our platform to be easy to use with some nice features. We're sorry to hear about any slow responses from our team and will definitely let them know of your feedback. We do work hard to fight any misuse of our site and will take your comments into consideration so we can improve for the future. If there's anything we can do to improve your Trustpilot experience, please don't hesitate to get in touch.

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Vincenzo S.

Graphic Design, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An effective ally against scams and crafty people

Reviewed 10 months ago

I have been using trustpilot for years, I am always looking for new methods of online earning and investment, the web is now a jungle that includes many types of worlds, good and bad, I use trustpilot mainly to be able to make a first online selection and to understand so which websites are more reliable than others. On many occasions it has allowed me to fall into guaranteed scams, in fact the websites...

Pros

I like the ease of use and clarity of the content.

Cons

I don't like the lack of an app that can speed up smartphone research.

Vendor response

Hi Vincenzo, Thanks for the feedback. However, we do have an app! This should be able to be found in your app store today. We're also glad to hear that Trustpilot has been a useful resource for you to reference! Thanks, The Trustpilot Team

AM
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Anna Maria C.

Financial Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trustpilot has helped our companies elevate our overall customer experience and customer service.

Reviewed 6 years ago

Improved internal processes for customer service and communicating with clients. Elevated our customer experience giving our client's a platform to be heard. We saw a boost in SEO with the use of the TrustBoxes and it has also been a huge help to our overall online reputation management with organic search stars on Google etc. There were some features that we were having issues with that best fit us as a company but would not translate to others. However, Trustpilot listened and even scheduled a conference call with their head developer. Very exciting stuff.

Pros

Very user friendly which was very important for overall implementation at our companies. Trustpilot is always updating their platform to benefit the company and reviewer. And finally, for its strong SEO and online reputation management boost. We are very pleased and look forward to another successful year with Trustpilot.

Cons

No cons were added to this review

Vendor response

Hi Anna Maria, Thanks for taking the time to leave us a review. We love hearing that you're finding Trustpilot to be easy to use and are enjoying boosting your SEO and online reputation. We hope you'll continue to power your business forward with Trustpilot reviews!

HS
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Heather S.

Consumer Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trust

Reviewed 3 years ago

Dealing with international crypto currency’s sites is intrinsically dangerous, especially in a world of numbers In an account that may not be real. Just clicking on a site can put you at risk from viruses and possibly losing all your data. Those bright green stars are a beacon of security in the dark world of internet hackers.

Pros

I spend a lot of time online surfing multiple crypto currency’s websites and not all are considered safe. When investigating each site I look for real addresses and of course the green stars of Trustpilot. The reviews and experiences of the writers are real and not in anyway edited, they are true and can be believed.

Cons

At first I was not sure, in the beginning I would see the green stars and think they are paid to promote and have people think a site is safe and reliable. That is the furthest thing from the truth. Finally a platform for real users of a site to say exactly how they feel and what, if any, bad details they want to share. I have no cons, just trust.

AR
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Verified reviewer

Computer Software, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TrustPilot has been a great tool to collect reviews from our cusotmers

Reviewed 6 years ago
Pros

I like that you can send out personalized links to individuals. The dashboard is fantastic because you can analyze your star rating, trustscore, and number of reviews over any timeline you want. I also love the image generator. We haven't fully utilized it yet but I intend to for our social media.

Cons

We would like there to be 1/2 stars on TrustPilot. One business could have a 7.5 trustscore and be at 4 stars and another could have a 8.9 trust score and be at 4 stars. This does not reflect well when a consumer is quickly reviewing different options.

Vendor response

Hi there, Thanks for taking the time to leave us a review. It's great to hear you've found Trustpilot to be a great tool to collect reviews. We'll be sure to pass along your feedback regarding half stars over to our team. Please don't hesitate to contact us with any questions or concerns. Let's upgrade the world with reviews!