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Trustpilot

Customer review management platform for online businesses

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Trustpilot Reviews - Page 3

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861 reviews

Recommended

AR
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Anonymous Reviewer

Verified reviewer

Internet, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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If you have great customer service, Trustpilot makes transparency as good as gold.

Reviewed 5 years ago

Increased brand trust, recognition and motivation for excellent, transparent customer service. SEO boostings and increased conversion rates due to the implementations of snippets and code on checkout pages.

Pros

Integrations that coincide with our digital marketing strategy, customer support, new features and updates. Trustpilot's recognition and authority in the third party review market makes your good reviews multiply into new customers and higher conversion rates.

Cons

If we get an angry customer that is completely misunderstanding the situation and will not sympathize with our resolution process, we cannot remove them from the queue since they've purchased with us. We will take the 1 star even if we've done everything to reach out to the customer before the incident without any way to protect our real star average. If we could submit to TP, proof from our end that it was handled properly to remove the invitation that would be great.

Vendor response

Hi there, Thanks for taking the time to leave us a review. It's great to hear you're enjoying our range of integrations and features. We'll definitely let our team know of your comments regarding poor reviews. Please don't hesitate to contact us in the future with any questions or concerns. Let's upgrade the world with reviews!

DE
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Dylan E.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Legitimate

Reviewed 5 years ago

Improved trust and transparency between buyer & seller

Pros

Trustpilot is just as much a platform for merchants as it is a resource for customers, which is pretty great considering other review platforms don't have this relationship with the people leaving and reading the reviews. In our industry trust is hard to come by, so the transparency is super for all parties.

Cons

Some customers don't even realize that they're setting up a review for Trustpilot, which can be troublesome or confusing to them later on (but not often). It's a bit complicated to get a user error sorted out; for instance, if a user gives a 1/5 rating yet leaves a glowing review, it's painful to explain how the user can change the review.

Vendor response

Hi Dylan, Thanks for the feedback! We love hearing that you've put your trust into Trustpilot. We do understand that leaving reviews can be confusing for some consumers, so we've let our team know of your comments. Please don't hesitate to contact us with any future questions or concerns. Let's upgrade the world with reviews!

AM
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Adnaan M.

Airlines/Aviation, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Is Trustpilot are "friend "or "foe".

Reviewed 9 months ago

A YES from me! Definitely my " Go To", hence I conclude that Trustpilot is a " friend" worth TRUSTING!!!

Pros

As review management systems go, Trustpilot has been a key platform that I utilize as part of my due diligence.before acquiring products or services that I may require. The reviews on Trustpilot are a secondary confirmation for me. After evaluating the reviews of such products or services on Trustpilot, my decision making is simplified further as to acquiring such products or services or not. The reviews are largely trustworthy and very informative. I particularly like that it is easy to navigate and can be integrated with Facebook etc.

Cons

The customer service was inadequate and not as knowledgeable as their respective roles required. Reviews posted by customers cannot be responded to as these customers don't provide an email address where they may be reached. Supplier and customer interaction should be a key component in understanding the customers needs and reassuring the customer that the reason for the customers dissatisfaction has been resolved by either improving the product/s or service/s.

DP
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David P.

Consumer Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easiest to use review platform! Good for customers, good for businesses!

Reviewed 4 years ago

Great experience. Lots of options to really get your brand out there.

Pros

It's very easy for customers to use and it allows them to see their reviews as authentic too since it integrates with our order system. I like the integrations available and how easy it is to make new assets.

Cons

I wish more people were familiar with Trustpilot to increase the brand recognition and trust. It's a better platform than Yelp but it's not as well known. I hope this changes because this is a good system.

Vendor response

Hi David, Thanks for the review! It's great to hear that Trustpilot reviews are helping your business, customers, and potential new customers. That's what we're here for - to create ever improving experiences for everyone. We know we're not perfect and still have lots of growing to do, but that should come shortly so stay tuned. Let's upgrade the world with Trustpilot reviews!

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Cherlyn C.

Verified reviewer

Professional Training & Coaching, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Definitely BOOSTS my credibility and authority!

Reviewed 4 years ago

It definitely makes my business more credible! I am very pleased with this official and professional way I can make my services stand out.

Pros

I absolutely love that this is such a reliable software that many people know about and trust. Using it instantly makes my company so much more credible in the eyes of my potential clients. I love that I can now add this to my email signature when I send out emails to potential clients.

Cons

The website is a little faulty.. somehow it defaulted my main language to Chinese (the test emails it sends me are in Chinese, so is the helpdesk), despite me writing everything in English and logging in from South Korea. Also some text are not showing up, and the site response time is a little laggy. The Automatic Feedback Service is also something I'm not 100% sold on at the moment. To explain...

Vendor response

Hi Cherlyn, Thanks for taking the time to leave us a review! It's great to hear Trustpilot reviews have helped grow brand trust and show brand trust for your company. We apologize for any language errors and AFS trouble when getting started with Trustpilot. Our team can definitely be of some assistance if you have any questions or concerns regarding these features. We hope you'll continue to boost customer confidence and power your business forward with Trustpilot reviews!

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Mike M.

Verified reviewer

Retail,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TrustPilot has given us a great system to formalize our review gathering process.

Reviewed 5 years ago
Pros

The absolute best feature is the ability to have customers write a review without going thru a painful sign-up process. It is very easy to use with lots of tools and useful add-ons. They also seem to be updating it regularly which is nice.

Cons

Unfortunately, we have found that many users see our Google or Facebook reviews before they ever get to our TrustPilot page. Would be nice if our TP reviews could transfer over to other review communities, but understand that would be very difficult to make happen.

Vendor response

Hi Mike, Thanks for the feedback. We love hearing that you're enjoying collecting customer feedback on Trustpilot. Please feel free to get in touch with your Customer Success Manager for more details regarding more eyes on your Trustpilot reviews so they can lend a hand with useful tips. Let's upgrade the world with reviews!

ET
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Elexciss T.

Consumer Goods, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great Experience using Free Version

Reviewed 2 months ago
Pros

Full disclaimer, we are using the free version of TrustPilot and have been for a year or two. What's great about is the ease of response and snapshot insights that we're able to receive. I like that even with the free account there are some customizations available.

Cons

I feel like TrustPilot could be a bit more involved when someone submits multiple reviews about the same issue. Sometimes they'll catch it and note it's not part of the overall score - but other times they don't. Also, if we do a request for more information from the poster and they don't respond, it doesn't give us any avenue to address their concerns and the review should be removed in my opinion. I don't bother to fight these as TrustPilot is not our main review platform, but if it was this would definitely be more cause for concern.

Vendor response

Hi, Thanks for leaving us a review! It's great to know that you're finding our platform to be easy to use. We use a strong combination of dedicated people and clever technology to protect our platform. Our customized fraud detection software automatically detects suspicious reviews and removes fakes. In addition, businesses and consumers can flag reviews that violate our guidelines. Our Content Integrity Team checks each flagged review, and if they find that it breaks the rules, they take action. Thanks, The Trustpilot Team

PS
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Prakash S.

Internet, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Thanks to TrustPilot, we have great insights into user pain points

Reviewed 4 years ago

We started with TrustPilot to augment our ad campaigns with rating data, but we soon realized that the more important benefit was the ability to get high quality feedback from verified users. We are very happy with the service.

Pros

Ability to get and manage high quality, verified reviews. TrustPilot follows up with our verified users and encourages them to write high quality reviews. Our team really appreciates the not-so-positive or even negative reviews because it points out our blind spots and helps us understand what users truly like or don't like about Inspirock. While we have other ways of getting and measuring user satisfaction, the data and insights TrustPilot reviews provide are unmatched.

Cons

Nothing specific comes to mind. Keep up the good work!

Vendor response

Hi Prakash, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback to power your business forward. We hope you'll continue to upgrade the world with Trustpilot reviews!

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Peter F.

Verified reviewer

Financial Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trustpilot has been GREAT!!!

Reviewed 4 years ago

I think having a credible resource for my clients and potential clients has been very important to our business. Overall, this is a great service and I would recommend it to other business owners.

Pros

I enjoy the ease of the software and the responsiveness of the customer care team. I also like the fact they keep the reviews honest. If we get a bad review from time to time, as much as I want to have it taken down, they won't. I appreciate this type of integrity.

Cons

I don't think the set up or training of how to the use the system was up to par. Onboarding was somewhat difficult. That being said, once you do understand it and get used to it, it is a snap.

Vendor response

Hi Peter, Thanks for the feedback! It's so great to hear you're enjoying our easy to use platform and helpful support team. We'll definitely pass along your feedback regarding a difficult on-boarding process over to our team to improve upon. Please don't hesitate to contact us with any questions in the meantime! Let's upgrade the world with reviews!

BV
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Brian V.

Internet, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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My honest opinion about Trustpilot

Reviewed 5 months ago

Customer engagement has increased since I now know what my customers are complaining about and I can quickly fix it with the help of Trustpilots analysis and feedback management.

Pros

I like that my customers can freely say what they feel about my business and having a customer take their time to give a review means I can offer support outside of my own business. This in turn increases my overall customer service experience and offers potential customers transparency and unbiased business practices.

Cons

I didn't like the fact that people can't be screened for legitimate reviews so that hurts my business sometimes because some people come on Trustpilot to give negative reviews so that really messes up the metrics. Hence I have stated I don't really like reports because they have fake reviews.

Vendor response

Hi Brian, Thanks for taking the time to share your experience! We love hearing that you're enjoying using Trustpilot and are happy that your customers can share their genuine experiences. Trust is at the heart of what we do, which is why our team is constantly working to fight fake reviews and misuse. Whilst we consistently invest time and resource into our fake reviews detection, for us, it's an ongoing process. We're always making updates to our automated systems, researching fake review patterns and recently we launched a legal initiative to combat review selling at its source - review seller networks. We know our work in this area isn't a catch-all and there will always be work to be done, but, we're up for the challenge! Thanks, The Trustpilot Team

SA
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Sherry Ann E.

Apparel & Fashion, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use website but

Reviewed 5 years ago

Can easily manage reviews and makes us know what the customer thinks about the company.

Pros

Very straightforward, easy to understand. I can easily filter per star and it posts my public responses right away.

Cons

No private response and there's no search button to find a certain review. There are some reviews that are coming from Europe areas which we DO NOT cater, however, when I flag it, most of the time their Trustpilot's customer support puts it back to the queue. So what are we going to do with those reviews then?

Vendor response

Hi Sherry Ann, Thanks for the review! We love hearing that you're enjoying a seamless Trustpilot experience so far. We apologize for any trouble with our reporting feature and have let our team know of your comments. Please don't hesitate to contact us in the future with any questions or concerns.

AR
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Anonymous Reviewer

Verified reviewer

Insurance, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to Use

Reviewed 4 years ago

My team truly enjoys using Trustpilot. I have recently heard the name used more often and I'm excited for their progress. I feel as though the technology that comes with working with Trustpilot makes it a win-win for the organization and Trustpilot.

Pros

I like how easy it is to use as well as the easy of receiving information. I feel as though it's easy to get a quick review via email and responds accordingly online.

Cons

I don't have anything in particular I do not like about Trustpilot. Overall, very easy to use and feel "in the know" about the customer experience.

Vendor response

Hi there, Thanks for taking the time to leave us a review. It's so nice to hear you're finding Trustpilot to be easy to use! Please don't hesitate to contact us in the future with any questions or concerns. Let's upgrade the world with reviews!

AR
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Anonymous Reviewer

Verified reviewer

11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

We are very happy with the product

Reviewed 5 years ago
Pros

It is easy to integrate into website. It allows are customers to see our score and we are able to see when a customer leaves us a review immediately. This is very helpful for our customer service team.

Cons

Confusing when trying to understand what makes up their scoring algorithm. We would like to know how and when we should expect our score to go up or down. It also seems that a low rating affects our score quite a bit more than a high 5 star rating. That seems unfair.

Vendor response

Hi there, Thanks for the review! It's great to hear you're very happy with Trustpilot & a seamless integration process. Recent reviews are more relevant to both you and your customers than older reviews. So the older a review is, the less it counts towards your overall TrustScore. However, we'll definitely pass along your feedback to our team regarding the TrustScore process. Please don't hesitate to contact us in the future with any questions or concerns. Let's upgrade the world with reviews!

RP
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Richard P.

Civic & Social Organization, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Site To Write Or View Reviews

Reviewed 2 years ago

Overall it is a very easy, high quality and trustworthy site to write/read reviews and it's totally free to create and account there and start doing reviews that will help other people.

Pros

First of all, I REALLY like the design of the site! They have a really high quality site from effects to icons, everywhere. Very easy to use. That kept my attention to this site at the first time. I also like that they show you how many reviews you have done in total and how many people have read them and found them useful. That kept me going for writing more reviews. Also, a VERY VERY good feature is that they notify the company/site you are reviewing for your review if you want to. It is VERY easy to write a review, in two steps really, two steps! And last but not least, they have almost ANY site that there is out there for you to review, amazing!

Cons

Honestly, I can't find something that I don't like about this site but if I have to say something maybe I would say that they don't pay you for the review you write, after all you put some of your time there. But this won't stop me for doing more reviews in the future. I'm just saying it would be really nice if they put this feature in the future.

Vendor response

Hi Richard, Thanks for the feedback! We love hearing that you're loving our website design and features. Please don't hesitate to get in touch in the future if you have any questions or concerns!

AR
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Anonymous Reviewer

Verified reviewer

1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Build Confidence With The Customers You Don't Have Yet

Reviewed 5 years ago

Customer voice.

Pros

The best thing about it is the feedback you get that you normally would not with a product review or the typical call in to your support team. We learn about all sorts of issues, from policy to web design, that we act on to stop those reviews from coming in and improve our chances for a more positive experience.

Cons

UI is a little clunky and really intuitive at times. As a developer, I can usually find what I need pretty easily, but a few components are tucked into odd areas IMO.

Vendor response

Hi there, Thanks for the feedback! We love hearing that you're powering your business forward with Trustpilot reviews. We'll be sure to pass along your feedback regarding our UI to the development team to look into improving. Let's upgrade the world with reviews!

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Bill P.

Verified reviewer

51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Shows our customers that we care about quality and give great value.

Reviewed 5 years ago

The greatest benefit we get from Trustpilot is that our customers know that we are a five-star company that cares about quality and value. It shows that we stand behind our products and separates us from our competition.

Pros

Trustpilot works with our systems. We have a Magento 2.0 website and plugins to that system work great. I love that it is easy for our customers to review us and we have the opportunity to respond to their request and ask them for higher ratings. The system notifies us of new posts and we have a team that responds quickly to the customer to delight them and their needs. Great way to see if we are caring for our customers by offering a chance for them to rate us and respond to our service.

Cons

The Trustpilot software makes it difficult to hide any obvious sabotaging reviewers. These are reviewers that are being paid by competition to leave bad experiences. Even by our contacting these reviewers and giving them what they want they will not update their reviews.

Vendor response

Hi Bill, Thanks for taking the time to leave us a review. It's great to hear you're powering your business forward by collecting and listening to customer feedback. We work really hard to fight misuse of our site so please feel free to get in touch in the future if you're struggling with reviews that may go against our guidelines.

PB
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Parish B.

Financial Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Truly Transparent Service

Reviewed 5 years ago

increased consumer engagement, resolving consumer concerns prior to escalations, increased transparency

Pros

transparent conflict resolution platform, empowers consumers, clean UI, prompt support when requested, thorough compliance team, great "Find Reviewer" tool to identify organic reviewers

Cons

wish it showed review response rate statistics somewhere - seems like companies that don't respond at all aren't viewed any differently companies who are very engaged with their consumers/reviewers

Vendor response

Hi Parish, Thanks for taking the time to leave us a review. It's great to hear you're enjoying the Trustpilot service and support. We've let our team know of your comments regarding review response statistics to the team. Please feel free to contact us with any future questions or concerns!

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Matthew U.

Verified reviewer

Financial Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Solid platform with growing credibility

Reviewed 4 years ago

We are receiving far more client feedback than ever before. We can leverage this feedback to instill confidence in new clients and address problems that may not have been otherwise brought to our attention.

Pros

We are happy with: 1. The types of reviews that Trustpilot is producing 2. The ease of using almost all features 3. The ability to verify clients

Cons

I wish there were an easier way to specify certain variables using the Automatic Feedback Service invitations (for instance, using specific tags in the body of the email). Trustpilot requires a specific snippet of code if I want to specify certain variables. Our current CRM is stripping out the additional snippet of code, making it difficult to implement.

Vendor response

Hi Matthew, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback on Trustpilot. We apologize for any difficulty when specifying certain variables with our AFS tool - we definitely want to make this as easy as possible. We'll let our team know of your feedback so they can look into improving in the near future. Please don't hesitate to contact us with any questions!

CD
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Clare D.

Insurance, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Brilliant, Transparent Reviews Platform

Reviewed 2 years ago

Trustpilot is now a major sales tool for our business. We share reviews with potential new customers and on our social media channels and it shows just how well we're doing as a business. We wouldn't be without Trustpiolt now. It's so simple to collect reviews and share them. I'd recommend it to any business who are looking for a new sales avenue to explore. Positive reviews = more sales, certainly in our case anyway.

Pros

Trustpilot is a fantastic reviews platform, with honest, transparent reviews. It has been really important for our business to send out Trustpilot review invitations to gain valuable feedback from our customers. The positive reviews that we have gathered can then be used through simple integration on our website and we use their review templates to share some of our best reviews on social media. The reviews really have helped us gain more trust with both new and existing customers and it's a really strong selling point for us now.

Cons

We're really happy with Trustpilot, from the platform to their customer service team, they've been fantatstic.

JK
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Julie K.

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simple, hassle-free UX with superior customer support

Reviewed 5 years ago

The benefits we get from Trustpilot are plentiful! Not only do the customer reviews help promote our brand, I also send out weekly emails to the respective Account Managers and CC their managers (who the review is ultimately about). It's an excellent tool for customers -- internal and external!

Pros

Our organization has used Trustpilot since 2014. It's been an exceptional tool to represent not only our company but our high standards as well. Trustpilot is a forward-thinking tool that can be used to increase traffic, conversions and social engagement. It's the perfect vehicle to represent and promote our organization by the reviews our customers give!

Cons

What I like least about the software is the administration portal. I feel the Trustpilot user interface/UXP could be improved with more intuitive navigation.

Vendor response

Hi Julie, Thanks for taking the time to leave us a review. It's great to hear you've been enjoying using Trustpilot to increase traffic, conversions and social engagement. We've let our team know of your comments regarding our user interface to try and improve in the future. We hope you'll continue powering your business forward with Trustpilot reviews.

SV
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Stacey Van C.

Airlines/Aviation, 1,001-5,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Highly Recommended Trust Platform!

Reviewed 17 days ago

Overall, I am very pleased with Trustpilot. It is easy to use, provides a great range of customer reviews, and is a great resource to refer to when making decisions.

Pros

Trustpilot has been a great tool for me to find customer reviews about products and services. I love that it is easy to use and that it covers a wide range of products and services. The reviews are very helpful in making informed decisions.

Cons

The only issue I have found with Trustpilot is that sometimes the reviews can be biased or not very accurate. I would like to see more checks and balances in place to ensure that reviews are more accurate and reliable.

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Luis Humberto A.

Verified reviewer

Animation, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

A good way to know if a site is good or bad

Reviewed 2 months ago

I use Trustpilot to see if a website is suspicious and works perfect, sadly some sites have fake reviews but the support team delete them fast

Pros

Is an excellent site to see a lot of reviews about a website, the support works perfect, is easy to use and search any site.

Cons

Some reviews are a little suspicious and sometimes some websites have good reviews when the web is a scam

Vendor response

Hi Luis Humberto, Thanks for taking the time to share your experience. It's nice to know that you've found Trustpilot to be an excellent site for finding reviews on companies. Please know that we work really hard to combat fake reviews and safeguard our platform. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks at...

AR
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Anonymous Reviewer

Verified reviewer

Internet, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Overall good. Webinars are relevant and helpful.

Reviewed 5 years ago
Pros

Easy to use . Good UX. Easy on the eyes. Marketing features are pretty amazing & easy to understand. Integration with Zendesk makes it easy.

Cons

Ironically, there several options but still Limited when needing to flag reviews. Not so much with the software, but the humans behind it -- decisions with flagged reviews of opinion-laden & accusatory reviews with no mention of customer experiences often get defended.

Vendor response

Hi there, Thanks for the feedback! We love hearing that you're finding Trustpilot to be easy to use and are enjoying a good user experience. We've passed along your feedback regarding flagging and our compliance team over to them so they can look into improving in the future. Please feel free to reach out with future questions or concerns.

AR
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Anonymous Reviewer

Verified reviewer

11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

A reliable service to collect strong real reviews from verified customers

Reviewed 5 years ago
Pros

The excellent thing about Trustpilot is that all the reviews come from real, verified customers: their security system is super strong and they immediately detect and flag fake reviews. That's an excellent point. Also, there is a nice feature allowing you to invite your customers to leave a review on Trustpilot once the order is completed. Finally, the moderation platform is pretty user-friendly.

Cons

Honestly, compared to other services like Verified Reviews or Google Trusted Store, I must say that Trustpilot seems really more serious and transparent, so I do not find major drawbacks. May they could add features allowing businesses to share excellent reviews more easily on their website, as marketing content.

Vendor response

Hi there, Thanks for taking the time to leave us a review. It's great to hear you're finding Trustpilot to be a reliable service to collect customer feedback. We'll be sure to pass along your comments regarding an easier way to share reviews to our team to look into improving in the future. Let's upgrade the world with reviews!

AA
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Ahsen Ali J.

Apparel & Fashion, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A review page where people can add theyir experiance on eshopers, ecommerce or shops

Reviewed a year ago

Good for E-shopers and their costumers when they need to buy some product they can use trustpilot to be sure if they will get good quality service or product :) Or viceversa

Pros

You can read reviews, and based on that you can get ur shop better for customers. Easy to access, easy to use and even asnwer. Very useful for serious business managers to make their shop or eshop better for customers or implant better things for customers so they can be happier in next buying term of goods.

Cons

Nothing, everything works fine, its easy to access, mostly people use this for a reason to add their shop experiance how happy they were for their shopping or services they used