Trustpilot Reviews - Page 3

As review management systems go, Trustpilot has been a key platform that I utilize as part of my due diligence.before acquiring products or services that I may require. The reviews on Trustpilot are a secondary confirmation for me. After evaluating the reviews of such products or services on Trustpilot, my decision making is simplified further as to acquiring such products or services or not. The reviews are largely trustworthy and very informative. I particularly like that it is easy to navigate and can be integrated with Facebook etc.

The customer service was inadequate and not as knowledgeable as their respective roles required. Reviews posted by customers cannot be responded to as these customers don't provide an email address where they may be reached. Supplier and customer interaction should be a key component in understanding the customers needs and reassuring the customer that the reason for the customers dissatisfaction has been resolved by either improving the product/s or service/s.

It's very easy for customers to use and it allows them to see their reviews as authentic too since it integrates with our order system. I like the integrations available and how easy it is to make new assets.

I wish more people were familiar with Trustpilot to increase the brand recognition and trust. It's a better platform than Yelp but it's not as well known. I hope this changes because this is a good system.

Hi David, Thanks for the review! It's great to hear that Trustpilot reviews are helping your business, customers, and potential new customers. That's what we're here for - to create ever improving experiences for everyone. We know we're not perfect and still have lots of growing to do, but that should come shortly so stay tuned. Let's upgrade the world with Trustpilot reviews!

I absolutely love that this is such a reliable software that many people know about and trust. Using it instantly makes my company so much more credible in the eyes of my potential clients. I love that I can now add this to my email signature when I send out emails to potential clients.

The website is a little faulty.. somehow it defaulted my main language to Chinese (the test emails it sends me are in Chinese, so is the helpdesk), despite me writing everything in English and logging in from South Korea. Also some text are not showing up, and the site response time is a little laggy. The Automatic Feedback Service is also something I'm not 100% sold on at the moment. To explain...

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Hi Cherlyn, Thanks for taking the time to leave us a review! It's great to hear Trustpilot reviews have helped grow brand trust and show brand trust for your company. We apologize for any language errors and AFS trouble when getting started with Trustpilot. Our team can definitely be of some assistance if you have any questions or concerns regarding these features. We hope you'll continue to boost customer confidence and power your business forward with Trustpilot reviews!

The absolute best feature is the ability to have customers write a review without going thru a painful sign-up process. It is very easy to use with lots of tools and useful add-ons. They also seem to be updating it regularly which is nice.

Unfortunately, we have found that many users see our Google or Facebook reviews before they ever get to our TrustPilot page. Would be nice if our TP reviews could transfer over to other review communities, but understand that would be very difficult to make happen.

Hi Mike, Thanks for the feedback. We love hearing that you're enjoying collecting customer feedback on Trustpilot. Please feel free to get in touch with your Customer Success Manager for more details regarding more eyes on your Trustpilot reviews so they can lend a hand with useful tips. Let's upgrade the world with reviews!

Full disclaimer, we are using the free version of TrustPilot and have been for a year or two. What's great about is the ease of response and snapshot insights that we're able to receive. I like that even with the free account there are some customizations available.

I feel like TrustPilot could be a bit more involved when someone submits multiple reviews about the same issue. Sometimes they'll catch it and note it's not part of the overall score - but other times they don't. Also, if we do a request for more information from the poster and they don't respond, it doesn't give us any avenue to address their concerns and the review should be removed in my opinion. I don't bother to fight these as TrustPilot is not our main review platform, but if it was this would definitely be more cause for concern.

Hi, Thanks for leaving us a review! It's great to know that you're finding our platform to be easy to use. We use a strong combination of dedicated people and clever technology to protect our platform. Our customized fraud detection software automatically detects suspicious reviews and removes fakes. In addition, businesses and consumers can flag reviews that violate our guidelines. Our Content Integrity Team checks each flagged review, and if they find that it breaks the rules, they take action. Thanks, The Trustpilot Team

Ability to get and manage high quality, verified reviews. TrustPilot follows up with our verified users and encourages them to write high quality reviews. Our team really appreciates the not-so-positive or even negative reviews because it points out our blind spots and helps us understand what users truly like or don't like about Inspirock. While we have other ways of getting and measuring user satisfaction, the data and insights TrustPilot reviews provide are unmatched.

Nothing specific comes to mind. Keep up the good work!

Hi Prakash, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback to power your business forward. We hope you'll continue to upgrade the world with Trustpilot reviews!

I enjoy the ease of the software and the responsiveness of the customer care team. I also like the fact they keep the reviews honest. If we get a bad review from time to time, as much as I want to have it taken down, they won't. I appreciate this type of integrity.

I don't think the set up or training of how to the use the system was up to par. Onboarding was somewhat difficult. That being said, once you do understand it and get used to it, it is a snap.

Hi Peter, Thanks for the feedback! It's so great to hear you're enjoying our easy to use platform and helpful support team. We'll definitely pass along your feedback regarding a difficult on-boarding process over to our team to improve upon. Please don't hesitate to contact us with any questions in the meantime! Let's upgrade the world with reviews!

I like that my customers can freely say what they feel about my business and having a customer take their time to give a review means I can offer support outside of my own business. This in turn increases my overall customer service experience and offers potential customers transparency and unbiased business practices.

I didn't like the fact that people can't be screened for legitimate reviews so that hurts my business sometimes because some people come on Trustpilot to give negative reviews so that really messes up the metrics. Hence I have stated I don't really like reports because they have fake reviews.

Hi Brian, Thanks for taking the time to share your experience! We love hearing that you're enjoying using Trustpilot and are happy that your customers can share their genuine experiences. Trust is at the heart of what we do, which is why our team is constantly working to fight fake reviews and misuse. Whilst we consistently invest time and resource into our fake reviews detection, for us, it's an ongoing process. We're always making updates to our automated systems, researching fake review patterns and recently we launched a legal initiative to combat review selling at its source - review seller networks. We know our work in this area isn't a catch-all and there will always be work to be done, but, we're up for the challenge! Thanks, The Trustpilot Team

Very straightforward, easy to understand. I can easily filter per star and it posts my public responses right away.

No private response and there's no search button to find a certain review. There are some reviews that are coming from Europe areas which we DO NOT cater, however, when I flag it, most of the time their Trustpilot's customer support puts it back to the queue. So what are we going to do with those reviews then?

Hi Sherry Ann, Thanks for the review! We love hearing that you're enjoying a seamless Trustpilot experience so far. We apologize for any trouble with our reporting feature and have let our team know of your comments. Please don't hesitate to contact us in the future with any questions or concerns.

I like how easy it is to use as well as the easy of receiving information. I feel as though it's easy to get a quick review via email and responds accordingly online.

I don't have anything in particular I do not like about Trustpilot. Overall, very easy to use and feel "in the know" about the customer experience.

Hi there, Thanks for taking the time to leave us a review. It's so nice to hear you're finding Trustpilot to be easy to use! Please don't hesitate to contact us in the future with any questions or concerns. Let's upgrade the world with reviews!

It is easy to integrate into website. It allows are customers to see our score and we are able to see when a customer leaves us a review immediately. This is very helpful for our customer service team.

Confusing when trying to understand what makes up their scoring algorithm. We would like to know how and when we should expect our score to go up or down. It also seems that a low rating affects our score quite a bit more than a high 5 star rating. That seems unfair.

Hi there, Thanks for the review! It's great to hear you're very happy with Trustpilot & a seamless integration process. Recent reviews are more relevant to both you and your customers than older reviews. So the older a review is, the less it counts towards your overall TrustScore. However, we'll definitely pass along your feedback to our team regarding the TrustScore process. Please don't hesitate to contact us in the future with any questions or concerns. Let's upgrade the world with reviews!

First of all, I REALLY like the design of the site! They have a really high quality site from effects to icons, everywhere. Very easy to use. That kept my attention to this site at the first time. I also like that they show you how many reviews you have done in total and how many people have read them and found them useful. That kept me going for writing more reviews. Also, a VERY VERY good feature is that they notify the company/site you are reviewing for your review if you want to. It is VERY easy to write a review, in two steps really, two steps! And last but not least, they have almost ANY site that there is out there for you to review, amazing!

Honestly, I can't find something that I don't like about this site but if I have to say something maybe I would say that they don't pay you for the review you write, after all you put some of your time there. But this won't stop me for doing more reviews in the future. I'm just saying it would be really nice if they put this feature in the future.

Hi Richard, Thanks for the feedback! We love hearing that you're loving our website design and features. Please don't hesitate to get in touch in the future if you have any questions or concerns!

The best thing about it is the feedback you get that you normally would not with a product review or the typical call in to your support team. We learn about all sorts of issues, from policy to web design, that we act on to stop those reviews from coming in and improve our chances for a more positive experience.

UI is a little clunky and really intuitive at times. As a developer, I can usually find what I need pretty easily, but a few components are tucked into odd areas IMO.

Hi there, Thanks for the feedback! We love hearing that you're powering your business forward with Trustpilot reviews. We'll be sure to pass along your feedback regarding our UI to the development team to look into improving. Let's upgrade the world with reviews!

Trustpilot works with our systems. We have a Magento 2.0 website and plugins to that system work great. I love that it is easy for our customers to review us and we have the opportunity to respond to their request and ask them for higher ratings. The system notifies us of new posts and we have a team that responds quickly to the customer to delight them and their needs. Great way to see if we are caring for our customers by offering a chance for them to rate us and respond to our service.

The Trustpilot software makes it difficult to hide any obvious sabotaging reviewers. These are reviewers that are being paid by competition to leave bad experiences. Even by our contacting these reviewers and giving them what they want they will not update their reviews.

Hi Bill, Thanks for taking the time to leave us a review. It's great to hear you're powering your business forward by collecting and listening to customer feedback. We work really hard to fight misuse of our site so please feel free to get in touch in the future if you're struggling with reviews that may go against our guidelines.

transparent conflict resolution platform, empowers consumers, clean UI, prompt support when requested, thorough compliance team, great "Find Reviewer" tool to identify organic reviewers

wish it showed review response rate statistics somewhere - seems like companies that don't respond at all aren't viewed any differently companies who are very engaged with their consumers/reviewers

Hi Parish, Thanks for taking the time to leave us a review. It's great to hear you're enjoying the Trustpilot service and support. We've let our team know of your comments regarding review response statistics to the team. Please feel free to contact us with any future questions or concerns!

We are happy with: 1. The types of reviews that Trustpilot is producing 2. The ease of using almost all features 3. The ability to verify clients

I wish there were an easier way to specify certain variables using the Automatic Feedback Service invitations (for instance, using specific tags in the body of the email). Trustpilot requires a specific snippet of code if I want to specify certain variables. Our current CRM is stripping out the additional snippet of code, making it difficult to implement.

Hi Matthew, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback on Trustpilot. We apologize for any difficulty when specifying certain variables with our AFS tool - we definitely want to make this as easy as possible. We'll let our team know of your feedback so they can look into improving in the near future. Please don't hesitate to contact us with any questions!

Trustpilot is a fantastic reviews platform, with honest, transparent reviews. It has been really important for our business to send out Trustpilot review invitations to gain valuable feedback from our customers. The positive reviews that we have gathered can then be used through simple integration on our website and we use their review templates to share some of our best reviews on social media. The reviews really have helped us gain more trust with both new and existing customers and it's a really strong selling point for us now.

We're really happy with Trustpilot, from the platform to their customer service team, they've been fantatstic.

Our organization has used Trustpilot since 2014. It's been an exceptional tool to represent not only our company but our high standards as well. Trustpilot is a forward-thinking tool that can be used to increase traffic, conversions and social engagement. It's the perfect vehicle to represent and promote our organization by the reviews our customers give!

What I like least about the software is the administration portal. I feel the Trustpilot user interface/UXP could be improved with more intuitive navigation.

Hi Julie, Thanks for taking the time to leave us a review. It's great to hear you've been enjoying using Trustpilot to increase traffic, conversions and social engagement. We've let our team know of your comments regarding our user interface to try and improve in the future. We hope you'll continue powering your business forward with Trustpilot reviews.

Trustpilot has been a great tool for me to find customer reviews about products and services. I love that it is easy to use and that it covers a wide range of products and services. The reviews are very helpful in making informed decisions.

The only issue I have found with Trustpilot is that sometimes the reviews can be biased or not very accurate. I would like to see more checks and balances in place to ensure that reviews are more accurate and reliable.

Is an excellent site to see a lot of reviews about a website, the support works perfect, is easy to use and search any site.

Some reviews are a little suspicious and sometimes some websites have good reviews when the web is a scam

Hi Luis Humberto, Thanks for taking the time to share your experience. It's nice to know that you've found Trustpilot to be an excellent site for finding reviews on companies. Please know that we work really hard to combat fake reviews and safeguard our platform. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks at...

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Easy to use . Good UX. Easy on the eyes. Marketing features are pretty amazing & easy to understand. Integration with Zendesk makes it easy.

Ironically, there several options but still Limited when needing to flag reviews. Not so much with the software, but the humans behind it -- decisions with flagged reviews of opinion-laden & accusatory reviews with no mention of customer experiences often get defended.

Hi there, Thanks for the feedback! We love hearing that you're finding Trustpilot to be easy to use and are enjoying a good user experience. We've passed along your feedback regarding flagging and our compliance team over to them so they can look into improving in the future. Please feel free to reach out with future questions or concerns.

The excellent thing about Trustpilot is that all the reviews come from real, verified customers: their security system is super strong and they immediately detect and flag fake reviews. That's an excellent point. Also, there is a nice feature allowing you to invite your customers to leave a review on Trustpilot once the order is completed. Finally, the moderation platform is pretty user-friendly.

Honestly, compared to other services like Verified Reviews or Google Trusted Store, I must say that Trustpilot seems really more serious and transparent, so I do not find major drawbacks. May they could add features allowing businesses to share excellent reviews more easily on their website, as marketing content.

Hi there, Thanks for taking the time to leave us a review. It's great to hear you're finding Trustpilot to be a reliable service to collect customer feedback. We'll be sure to pass along your comments regarding an easier way to share reviews to our team to look into improving in the future. Let's upgrade the world with reviews!

You can read reviews, and based on that you can get ur shop better for customers. Easy to access, easy to use and even asnwer. Very useful for serious business managers to make their shop or eshop better for customers or implant better things for customers so they can be happier in next buying term of goods.

Nothing, everything works fine, its easy to access, mostly people use this for a reason to add their shop experiance how happy they were for their shopping or services they used