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Trustpilot

Customer review management platform for online businesses

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Trustpilot Reviews - Page 3

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1,117 reviews

Recommended

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sara a.

Higher Education, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Fiducia per tutti

Reviewed a year ago
Pros

Ho amato la capacità di comprendere l'opinione di chi utilizza questo software, fondamentale per capire se l'azienda è affidabile o meno e soprattutto il motivo

Cons

Non mi piace che le recensioni potrebbero essere false, ma purtroppo la falsità è dappertutto, nelle cose belle e in quelle brutte

Showing original review in Italian. See translation

Vendor response

Hi sara, Thanks for taking the time to share your experience with us. We love hearing that you're enjoying using our platform to find trusted companies! We do lots to combat fake reviews - and we mean lots. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks at multiple data points, such as IP addresses, user identifiers,...

AR
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Verified reviewer

Machinery, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Helps give a voice to our customers

Reviewed 5 years ago

Overall Trustpilot has been great to work with. Initially we were hesitant to utilize a service like this, but we agreed to a short trial and before it even ended we were able to realize the value we would be receiving. The customer service/support team has been great to work with. Implementation was quick and painless and we were up and going in no time.

Pros

Our experience with Trustpilot has been great. I like the auto-invitation feature that we have integrated with our shopping cart. This allows us to consistently reach out to our customers and ask to share their experiences with others. The platform gives us the ability to see what our customers are saying and respond to their praises or concerns. While there is no way to alter or remove reviews that...

Cons

We have not ran into anything with this platform that I would call a con to their system. Sometimes there can be some discrepancy on what is or is not a review that should be removed, but that is just part of it.

Vendor response

Hi there, Thanks for taking the time to leave us a review. It's great to hear you're enjoying powering your business forward with customer feedback on Trustpilot. Let's upgrade the world with reviews!

AR
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Verified reviewer

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Increased Customer Feedback, Brand Reputation (SEO/PPC Star Ratings & Review Widgets) w/ TrustPilot

Reviewed 6 years ago
Pros

Verified reviews have helped us collect customer ONLY feedback. The TrustPilot review system from start to finish is simple from the back-end software to the front-end customers. After implementing TrustPilot and finding a method of messaging our customers, my client has seen a HUGE increase in feedback with ease. The things I like most include: - Star ratings that appear for SEO webpages and PPC ads - Intuitive software that allows for easy tracking of customer feedback & company responses - Ability to add TrustPilot review/star ratings to email signatures and webpages - All widgets are mobile-friendly (email and webpages) And so much more! It's definitely a program that any eCommerce or B2C company should consider adding to their internet marketing strategy.

Cons

TrustPilot is not cheap! There was an initial set-up time that required time by my client to figure out the personnel and strategy to collect the reviews but once that was done, it was go-time! The one thing I recommend to TrustPilot is to advise clients of all the functionalities and align simple goals so that smaller/medium size companies can plan accordingly, especially if the company does not have a clear sense in TrustPilot's SEO and PPC benefits.

Vendor response

Hi there, Thanks for the review! It's great to hear you're enjoying seamlessly using Trustpilot to collect customer feedback. We do know what we do comes at a cost, but have passed along your feedback to our team to improve upon. Please don't hesitate to contact us in the future with any questions or concerns.

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Laura L.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to generate reviews from customers, great back end platform, excellent customer service

Reviewed 6 years ago

Tons of customer reviews daily!

Pros

The process in which Trust Pilot solicits reviews is excellent. We receive at least 5 reviews per day. The back end dash board is SO easy to use and navigate. Their customer service is amazing... She helped me create a login for myself and showed me around the back end over the phone. A few months later, she called to tell me about some of the functions that we weren't taking advantage of, which we implemented immediately. They also have a number of apps that help with integration for people who are less tech savvy.

Cons

The price is a bit steep, but it has been worth the money for us because it shows our customers that we are collecting reviews from a third party source.

Vendor response

Hi Laura, Thanks for the feedback. We love hearing that you're enjoying a seamless Trustpilot experience when collecting customer feedback. Please don't hesitate to contact us in the future with any questions or concerns. We hope you'll continue to power your business forward with Trustpilot reviews!

LS
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Louise S.

Health, Wellness and Fitness, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Just ok - could be more advanced/fair

Reviewed 4 years ago

Overall I would advise it has been ok but as mentioned hard to remove reviews not relating to the company.

Pros

It is a good way to get your customers to provide a review about the services you offer and there is an option for the customers to leave a reference number so we can then resolve issues with the customer directly.

Cons

The company I work for is an online booking platform with 1000's of salons on the system, people often go onto Trustpilot and add a negative review but the review is about the experience at the salon not about Treatwell. It is really difficult to get these reviews reported and removed.

Vendor response

Hi Louise, Thanks for taking the time to leave us a review. We love hearing that you're enjoying collecting reviews on Trustpilot. We apologize for any difficulty with any part of our platform and will definitely let our teams know of your feedback. Our Content Integrity team works around the clock with reported reviews and would be happy to help out if you follow up about any reviews there at compliance@trustpilot.com.

MA
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Musa A.

Information Technology and Services, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Renowned business review website of the planet

Reviewed a year ago

As a freelancer software developer, before offering any software proposal, I refer to the reviews of any business on TrustPilot. It has saved me a lot of time to send proposals to fake companies.

Pros

Consumers review their service experience with any businesses on TrustPilot. Very much famous for genuine reviews. TrustPilot is the most reliable source to find authentic reviews of any business.

Cons

Customer support takes time to reply to the queries

Vendor response

Hi Musa, Thanks for leaving us a review. It's great to know that you've found Trustpilot to be the most reliable source to find authentic reviews! We're so sorry if there was any delay when trying to get in touch with our team and will be sure to let them know. We hope you will continue enjoying using Trustpilot! Thanks, The Trustpilot Team

AR
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Verified reviewer

E-Learning, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Gain trust from clients

Reviewed 5 years ago

Totally worth it if you want to build confidence among your potential clients.

Pros

What I like most about Trutstpilot is that it offers an unbiased way for your clients to leave their opinions of your service. When you check users reviews of a certain service in that precise certain service's website, that makes me wonder if the review is honest or real or if it has been changed in any way, or even whether the administrators have removed the negative reviews. This does definitely...

Cons

What I like less is the big difference in options and features between the free membership and the premium one. I wish there was something in the middle for small businesses as well.

Vendor response

Hi there, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback on Trustpilot. That's what we like to hear! We know what we do comes at a cost and try to offer different options in pricing and plans, but we'll definitely pass along your feedback to the Product team. Let's upgrade the world with reviews!

SC
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Sophia C.

Education Management, 501-1,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Okay platform

Reviewed 3 years ago

I used to use Trustpilot often for shopping with new businesses, but it does not seem to be as trustworthy as other platforms like Sitejabber. Some Trustpilot reviews I have seen seem to be bought or fake. Trustpilot should start vetting its users more thoroughly for real trusted reviews.

Pros

Trustpilot is known for being very useful to consumers. I often use it to check how trustworthy a website is, to see how other people's experiences with a business have been. It's a good start for checking new businesses out.

Cons

I don't feel that Trustpilot is very trustworthy anymore. Sometimes I have searched websites up that I want to check out, and Trustpilot will have an abnormally high rating for the site while other platforms, like Sitejabber, have countless angry reviews from customers. This tells me that Trustpilot does not vet its users thoroughly to get honest reviews. It has high potential for businesses to buy fake reviews on there.

Vendor response

Hi Sophia, We're so glad to hear that you're enjoying using Trustpilot to check out companies before buying. Please know that we do do lots to maintain trust on our platform, which you can read more about here: https://www.trustpilot.com/trust/combating-fake-reviews. We've also just recently completed our trust promise which included 7 initiatives to do more and do better when it came to trust in the online reviews space. If you have any questions or concerns, we'd be happy to help it so feel free to get in touch.

CL
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Clément L.

Graphic Design, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Avec Trustpilot, soyez sûr de ce que penses vos clients !

Reviewed a year ago

Trustpilot est un logiciel de gestion de la réputation en ligne qui permet aux entreprises de gérer et de surveiller leurs avis et leur réputation en ligne. Il offre de nombreuses fonctionnalités utiles, telles que la collecte automatisée d'avis, la rédaction de réponses aux avis, la création de pages d'avis personnalisées et l'analyse de données de satisfaction de la clientèle.En ce qui concerne les...

Pros

J'aime particulièrement l'outil de collecte d'avis automatisé, qui permet de demander facilement aux clients de laisser un avis sur votre entreprise. L'outil est facile à configurer et peut vous aider à obtenir un flux constant d'avis positifs et négatifs, ce qui peut vous aider à comprendre comment vous améliorer. J'aime aussi la fonctionnalité de rédaction d'avis de Trustpilot, qui permet aux entreprises de répondre aux avis négatifs et de montrer à leurs clients qu'elles se soucient de leurs préoccupations. Cette fonctionnalité peut vous aider à gérer votre réputation en ligne et à faire savoir à vos clients que vous les écoutez.

Cons

Trustpilot peut être un peu coûteux pour les entreprises de petite taille ou pour les utilisateurs individuels, bien que des tarifs différents soient disponibles en fonction de vos besoins.Comme je l'ai mentionné précédemment, la plateforme de Trustpilot peut être un peu complexe à naviguer au début, en particulier si vous n'avez jamais utilisé de logiciel de gestion de la réputation en ligne auparavant.

Showing original review in French. See translation

Vendor response

Hi Clément, Thanks for taking the time to share your experience. It's great hearing that you're finding Trustpilot to be easy to set up and collect reviews. We aim to offer a range of pricing and packages to fit all different business needs. However, we'll be sure to take your feedback into consideration for the future. If you ever have questions about how to use anything related to our platform, our support team would be happy to help out! You can always get in touch via this form: https://support.trustpilot.com/hc/en-us/requests/new. Thanks, The Trustpilot Team

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Mariachiara f.

Design, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Affidabile ma...

Reviewed a year ago
Pros

In sé Trustpilot si è sempre rivelato un valido alleato per gestire le opinioni del pubblico, o per avere facilmente un'idea di certi business; è relativamente semplice da utilizzare e da leggere, cosa che apprezzo molto.

Cons

Purtroppo gestire certe situazioni negative è difficile, ma può capitare: credo si dovrebbe aggiungere una verifica aggiuntiva per chi lascia le recensioni in quanto, come spesso capita, alcuni recensori scrivono cattiverie senza neanche aver mai avuto rapporti col business recensito.

Showing original review in Italian. See translation

Vendor response

Hi Mariachiara, Thanks for the review! We love hearing that you're enjoying using our platform. We do lots to combat fake reviews and we mean lots. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks at multiple data points, such as IP addresses, user identifiers, device characteristics, location data and timestamps,...

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Esther T.

Broadcast Media, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Transparency is the key

Reviewed 5 months ago

This is where I call home when it comes to finding out other people views on apps,services,jobs and products.All the comments are brought to the limelight.Customers get to express their satisfaction or dissatisfaction here.Comments are are always transparent and genuine.

Pros

First of all,trust pilot is all over the world and so it's not limited to any one who wants to use it.I also enjoy the fact that as a user of trust pilot I can connect with different people anywhere in the world who we share the same views on certain products.

Cons

I haven't encountered any shortcomings as a user.

Vendor response

Hi Esther, Thanks for sharing with us. We're glad to hear that you've been enjoying using Trustpilot to connect with people all over the world! Thanks, The Trustpilot Team

AR
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Verified reviewer

Consumer Goods, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great software, but has some limitations

Reviewed 2 years ago

My experience with Trustpilot has been good overall. Eventhough it has some limitations, it seems to be popular amongst our customers and is known as a trustworthy platform amongst them.

Pros

I've used this software both as a customer to check the review of different companies, and as a brand to collect feedback from our customers and share it with others. It really is a great software, it is very well known so it makes customers trust us when they see we have good reviews on trustpilot. We've noticed an increase in sales since we shared our reviews on our website. It is quite simple to develop and is easy to install and use.

Cons

Trustpilot has some limitations. You cannot design the email to ask customers for a review that well. There arent that many options for it. There are also some limitations on placing the reviews on your website and having control over how it looks.

AR
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Verified reviewer

Financial Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Some decent features - but not great at removing false/troll reviews.

Reviewed 4 years ago

It's a decent review platform - maybe one of the best. But if you start using it, you will likely find yourself trapped as you need to keep paying in order to keep the rating high.

Pros

The user interface on the backend is easy to use and looks great. The reporting pages are useful and have good analytical details.

Cons

The customer service team are slow to respond - sometimes many many weeks to get a reply. We have had angry users leave multiple negative reviews on our page - however, Trustpilot leaves them up which affects our star percentages.

Vendor response

Hi there, Thanks for taking the time to leave us a review. It's great to hear you're finding our platform to be easy to use with some nice features. We're sorry to hear about any slow responses from our team and will definitely let them know of your feedback. We do work hard to fight any misuse of our site and will take your comments into consideration so we can improve for the future. If there's anything we can do to improve your Trustpilot experience, please don't hesitate to get in touch.

JL
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John L.

Marketing and Advertising, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trustpilot is great if you want to collect and show your reviews.

Reviewed 2 years ago

We had tried two other review management software along with Trustpilot before implementing it. After testing it appeared to have the right cost to experience balance. Within a few weeks we were getting our reviews, finding out issues that customers were telling us about that they probably were not going to mention without prompting.

Pros

We used Trustpilot to monitor our customers after they received their orders. We set up an email to be sent a day after the expected delivery date to confirm the order was proper (printed cards) and asked for a review. We received about a 25% response some months. I think our average was about 10% overall. We would also set to post all current reviews that were 5star on the home page of the website and all 3+ stars on the testimonials page of the site. We could match the look and colors to match the site and even used custom stars to match. The online software was easy to use and integration was essentially copy and paste.

Cons

It wasn't easy to remove 1 star reviews. LOL. Actually there were not many things that I would say were issues with the software other than a non-tech person may get confused on how to set it up. However the documentation was good and support an email away.

AR
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Verified reviewer

Furniture, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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I clienti si fidano del prodotto perché ben noto

Reviewed a year ago
Pros

Ormai trustpilot è sinonimo di fiducia anche per i clienti. Un motivo perché lo utilizziamo anche in aftersales è per aumentare la credibilità del nostro prodotto.

Cons

Il costo e la difficile comunicazione con il loro customer service

Showing original review in Italian. See translation

Vendor response

Hi, Thanks for taking the time to share your experience with us! We're so happy to hear that you've put your trust into Trustpilot and that our platform has helped increase credibility of your product(s). That's what we're here for after all! Our team works diligently to get back to all users of our platform and apologize if that didn't happen previously. Please don't hesitate to get in touch with our team here https://support.trustpilot.com/hc/en-us/requests/new if you have further questions or concerns. Thanks, The Trustpilot Team

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Geoffrey L.

Automotive, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Collect review information

Reviewed a year ago

The experience that I have with this tool is pleasant and has positive aspects that help me to know and know what third parties express about the programs; likewise the design that it maintains is easy to use and improves the quality when publishing the reviews.

Pros

I like to use this tool because through it I can gather the necessary information to know about the programs that are going to be used in the future through third-party opinions, it is of great help and I can also express my opinions through reviews of programs that have been used describing our experiences

Cons

I do not have any negative characteristics since I consider that it is of good quality and does not cause me discomfort when using it.

Vendor response

Hi Geoffrey, Thanks for leaving us a review! It's great to know that you're enjoying using the Trustpilot platform to gain insights and review information. Thanks, The Trustpilot Team

HB
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Hari B.

Online Media, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A platform for reading and posting online reviews for companies and products.

Reviewed 2 years ago

I use Trustpilot to leave reviews for all the software and services that I use regularly. It's a great tool that helps me find new services to try out and stay in touch with the ones I love. I've been using it for years and I've never been disappointed with the service.

Pros

Trustpilot is a great way to get honest reviews on the products and services we're planning on getting. I do a lot of research before I decide to buy something because I want a quality product that will last. That's why I trust Trustpilot. I get honest reviews that I can use to help me make my decision.

Cons

All the reviews available in Trustpilot are genuine. No dislike for Trustpilot.

Vendor response

Hi Hari, Thanks for sharing your feedback with us! It's great to know that you've put your trust into Trustpilot and use our platform to research a company before buying. Thanks, The Trustpilot Team

AM
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Anna Maria C.

Financial Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trustpilot has helped our companies elevate our overall customer experience and customer service.

Reviewed 6 years ago

Improved internal processes for customer service and communicating with clients. Elevated our customer experience giving our client's a platform to be heard. We saw a boost in SEO with the use of the TrustBoxes and it has also been a huge help to our overall online reputation management with organic search stars on Google etc. There were some features that we were having issues with that best fit us as a company but would not translate to others. However, Trustpilot listened and even scheduled a conference call with their head developer. Very exciting stuff.

Pros

Very user friendly which was very important for overall implementation at our companies. Trustpilot is always updating their platform to benefit the company and reviewer. And finally, for its strong SEO and online reputation management boost. We are very pleased and look forward to another successful year with Trustpilot.

Cons

No cons were added to this review

Vendor response

Hi Anna Maria, Thanks for taking the time to leave us a review. We love hearing that you're finding Trustpilot to be easy to use and are enjoying boosting your SEO and online reputation. We hope you'll continue to power your business forward with Trustpilot reviews!

AM
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Adnaan M.

Airlines/Aviation, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Is Trustpilot are "friend "or "foe".

Reviewed 2 years ago

A YES from me! Definitely my " Go To", hence I conclude that Trustpilot is a " friend" worth TRUSTING!!!

Pros

As review management systems go, Trustpilot has been a key platform that I utilize as part of my due diligence.before acquiring products or services that I may require. The reviews on Trustpilot are a secondary confirmation for me. After evaluating the reviews of such products or services on Trustpilot, my decision making is simplified further as to acquiring such products or services or not. The reviews are largely trustworthy and very informative. I particularly like that it is easy to navigate and can be integrated with Facebook etc.

Cons

The customer service was inadequate and not as knowledgeable as their respective roles required. Reviews posted by customers cannot be responded to as these customers don't provide an email address where they may be reached. Supplier and customer interaction should be a key component in understanding the customers needs and reassuring the customer that the reason for the customers dissatisfaction has been resolved by either improving the product/s or service/s.

HS
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Heather S.

Consumer Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trust

Reviewed 3 years ago

Dealing with international crypto currency’s sites is intrinsically dangerous, especially in a world of numbers In an account that may not be real. Just clicking on a site can put you at risk from viruses and possibly losing all your data. Those bright green stars are a beacon of security in the dark world of internet hackers.

Pros

I spend a lot of time online surfing multiple crypto currency’s websites and not all are considered safe. When investigating each site I look for real addresses and of course the green stars of Trustpilot. The reviews and experiences of the writers are real and not in anyway edited, they are true and can be believed.

Cons

At first I was not sure, in the beginning I would see the green stars and think they are paid to promote and have people think a site is safe and reliable. That is the furthest thing from the truth. Finally a platform for real users of a site to say exactly how they feel and what, if any, bad details they want to share. I have no cons, just trust.

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MARIMAY A.

Outsourcing/Offshoring, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Strongly recommended

Reviewed 5 years ago

Amazing how the creator of this software was able to come up with this useful and very effective software. Would love to introduced it to all my friends.

Pros

What we got here, is a software that not only useful in our business but also worth a try. The software allows us to monitor the quality of service we give to our clients. Thus making us more valuable not only to them but also to our line of business. Giving us opportunity to give feedback and at the same time review the points which we missed to focus on.

Cons

None as far as I'm using this software. Should try it to believe it.

Vendor response

Hi Marimay, Thanks for taking the time to leave us a review! It's great to hear you're enjoying using Trustpilot to power your business forward. We hope you'll continue using customer feedback to create ever improving experiences for everyone - and we wouldn't mind the recommendation to your friends too.

AR
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Verified reviewer

Internet, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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If you have great customer service, Trustpilot makes transparency as good as gold.

Reviewed 6 years ago

Increased brand trust, recognition and motivation for excellent, transparent customer service. SEO boostings and increased conversion rates due to the implementations of snippets and code on checkout pages.

Pros

Integrations that coincide with our digital marketing strategy, customer support, new features and updates. Trustpilot's recognition and authority in the third party review market makes your good reviews multiply into new customers and higher conversion rates.

Cons

If we get an angry customer that is completely misunderstanding the situation and will not sympathize with our resolution process, we cannot remove them from the queue since they've purchased with us. We will take the 1 star even if we've done everything to reach out to the customer before the incident without any way to protect our real star average. If we could submit to TP, proof from our end that it was handled properly to remove the invitation that would be great.

Vendor response

Hi there, Thanks for taking the time to leave us a review. It's great to hear you're enjoying our range of integrations and features. We'll definitely let our team know of your comments regarding poor reviews. Please don't hesitate to contact us in the future with any questions or concerns. Let's upgrade the world with reviews!

AB
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Amir B.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good systems for reviews

Reviewed 4 years ago

Overall a good system and worth having for a time to evaluate if it helps sales etc. Can cancel after 1 year and still keep a reviews page. However there is a high costs payable at 1 time for the year

Pros

This is a good system for gathering reviews and displaying them on your site/emails etc. Easy setup and implementation to our website. When not subscriber you still have a review page

Cons

while its a great system it is not cheap (Although not many review systems are). Still yet to now if they make a big difference to sale yet as this is hard to track. Support is not great as never get emails answered

Vendor response

Hi Amir, Thanks for taking the time to leave us a review. It's great to hear you're finding it easy to collect and display Trustpilot reviews. We know what we do comes at a cost, but will be sure to let our team know of your feedback regarding pricing. Our Support and Compliance teams work really hard to get back to all requests, but we know we're not perfect and will be sure to let them know of your feedback so we can improve for the future. If there's anything else you'd like to chat about, please don't hesitate to get in touch!

ms
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matt s.

Accounting, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trustpilot Review

Reviewed a year ago
Pros

Great way of tracking customer satisfaction and giving feedback back to customers when a review is left. Very easy to use and sign up for.

Cons

Difficult to separate reviews that are clearly wrong or spam.

Vendor response

Hi matt, Thanks for taking the time to share your experience with us! We love hearing that you're enjoying tracking customer satisfaction with our platform. We do lots to combat fake reviews and protect our platform. For example, every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks at multiple data points, such as IP...

KL
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Kelley L.

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Helpful & Organized

Reviewed 6 years ago
Pros

Trustpilot is helpful with organizing reviews. I like that you can look at reviews based on their star ratings. It is especially helpful when responding to the posts. We’ve gotten great tips from our account team that have offered great direction as well, regarding responding. I.e. when to respond, how to respond, and how to try to get updated ratings once service issues are solved. Throughout the email automation process, we’ve worked with Trustpilot frequently to accomplish our customer feedback goals. Whenever we’ve had issues, they’ve helped us problem solve and find solutions that helped us move forward successfully. While nothing is perfect, I appreciate the team’s accessibility to work with us to fix issues, and not just brush us off as so many companies try to do.

Cons

Sometimes the UX design doesn’t allow admin users like myself to see the same thing that customers/feedback users see. This can be complicated and confusing when determining customer experience and best practice. Their reasoning is so that admin cannot flood their site with fake, positive reviews while logged in. I think there should be some other way around this for a tech/ design company.

Vendor response

Hi Kelley, Thanks for the review! It's great to hear you're enjoying collecting, responding, and working with all the features Trustpilot has to offer. We'll be sure to pass along your feedback regarding the UX design on site to our development team to look into improving. Let's upgrade the world with reviews!