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Trustpilot

Customer review management platform for online businesses

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Trustpilot Reviews - Page 33

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1,128 reviews

Recommended

DC
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Daniel C.

Health, Wellness and Fitness, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fairly good service, but difficult to work with their customer support

Reviewed 5 years ago

Trustpilot has been a valuable asset in helping to build a reputation across our industry for us, both domestically and on an international front.

Pros

We receive reviews very regularly and the system for managing them works reasonably well. We do get a boost in sales as a result of our good reputation which is in part thanks to trustpilot.

Cons

Trustpilot API is difficult to work with to our needs, and the chain of communication is obtuse and difficult to work with. That being said, they have tried to assist us so it hasn't been a total loss.

Vendor response

Hi Daniel, Thanks for taking the time to leave us a review. We love hearing that you're boosting your sales due to your Trustpilot reputation. We apologize if there's been any trouble with our API and will let our team know of your feedback. Please don't hesitate to get in touch if you have any future questions or concerns!

AR
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Verified reviewer

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Efficient way to start collecting reviews

Reviewed 6 years ago
Pros

Once you learn the steps, the process is relatively quick . I like how the software guides you through. Changing letter templates is simple.

Cons

A downside for our company is that we have multiple locations collecting reviews and when we have reviews come back, we have to manually lookup which customers/location by using the email address.

Vendor response

Hi there, Thanks for the review! We love hearing that you're enjoying a seamless experience with Trustpilot and collecting customer feedback. So sorry for any trouble when trying to find customers through Trustpilot. We've let our team know of your comments so they can look into further. Please don't hesitate to contact us with any future questions or concerns!