Trustpilot Reviews - Page 4

What I like most about the software is how user friendly it is and provides useful information to us as a business so that we as a company can address customer service reviews good or bad. Reporting is a useful tool as well. It lets us as management know of the trends and what could be approved upon company wide.

Honestly I can't think of anything that I don't like about the software.

Hi Lisa, Thanks for the review! It's so great to hear you're enjoying our user friendly dashboard. Please don't hesitate to contact us in the future with any questions or concerns! Let's upgrade the world with reviews!

I really appreciate the platform's intuitive user experience. It's simple to navigate, and the support from our Customer Support Manager is outstanding.

I honestly don't have anything negative to say about this software application.

Hi Julie, Thanks for the feedback! It's nice to hear you're enjoying a seamless experience with our platform. We hope you'll continue enjoying collecting customer feedback and powering your business forward with Trustpilot reviews!

We've been using Trustpilot for the past year or so and it has been incredibly easy to provide our customers with a link for a review. The interface is simple and customers can be done with it quickly which is always a plus

Reviews can be left by non-verified customers which we cannot trace if the customer has used a nickname or fake details.

Hi Anna, Thanks for the feedback! It's so great to hear you're finding it easy to invite customers to leave a review on Trustpilot. We definitely want you to be able to know who's leaving you a review on Trustpilot, so we've added the Find Reviewer feature which lets businesses contact reviewers to ask for further or more specific information about who they are or their experiences. If you have any questions on how to use this, please don't hesitate to contact the team at support@trustpilot.com. We hope you'll continue to enjoy upgrading the world with Trustpilot reviews!

J'aime particulièrement l'outil de collecte d'avis automatisé, qui permet de demander facilement aux clients de laisser un avis sur votre entreprise. L'outil est facile à configurer et peut vous aider à obtenir un flux constant d'avis positifs et négatifs, ce qui peut vous aider à comprendre comment vous améliorer. J'aime aussi la fonctionnalité de rédaction d'avis de Trustpilot, qui permet aux entreprises de répondre aux avis négatifs et de montrer à leurs clients qu'elles se soucient de leurs préoccupations. Cette fonctionnalité peut vous aider à gérer votre réputation en ligne et à faire savoir à vos clients que vous les écoutez.

Trustpilot peut être un peu coûteux pour les entreprises de petite taille ou pour les utilisateurs individuels, bien que des tarifs différents soient disponibles en fonction de vos besoins.Comme je l'ai mentionné précédemment, la plateforme de Trustpilot peut être un peu complexe à naviguer au début, en particulier si vous n'avez jamais utilisé de logiciel de gestion de la réputation en ligne auparavant.

The functionality of the software is very smooth and easy. We're able to filter and consume reviews quickly and with ease. The ability to send out emails directly through the platform is essential!

Sometimes our customers don't fill out all the fields properly because they aren't required, so problem-solving negative reviews can be difficult. I would like to see a few more ways to use the image generator in the future.

Hi Maile, Thanks for the feedback! It's great to hear you're enjoying your Trustpilot experience. We'll definitely be sure to pass along your feedback regarding problem-solving negative reviews and more ways to use the image generator to the team. Please don't hesitate to contact us in the future!

The 3rd party reviews are helpful, they aren't viewed as biased reviews by our customers. Helpful in conversion of orders.

Users tend to not read and will leave product reviews within the company review area. Trustpilot will not budge when it comes to mistakes by users. If Trustpilot makes an error, they are still unwilling to remove reviews that were directly tied to issues caused by Trustpilot error.

Hi there, Thanks for taking the time to leave us a review. We love hearing that Trustpilot has been great for your business. We apologize for any trouble you've had with reviews being left in the wrong place and have let our team know of your comments. Please don't hesitate to contact us in the future with any questions!

We are able to sync TrustPilot to our Woocommerce website so invitations are automatically sent out. Saves the time of having someone input invitations 1 by 1.

Nothing that I can think of. The only thing that may be an issue is the widget may slow loading time of a page. We just have to use a smaller one.

Hi Gregg, Thanks for taking the time to leave us a review. It's nice to hear you've been able to seamlessly setup Trustpilot and one of our integrations. We apologize for any slow load times and have let the team know of your feedback. Let's upgrade the world with reviews!

I like Trustpilot because it is a platform that conveys confidence to customers through reviews that express their likes or dissatisfaction with a software, service, or product, giving customers confidence so that they can assess what it offers and thus see if it meets their needs. In addition, I like it because as a client of different software I can also express what I like and what I don't like about any software or service.

What I don't like about Trustpilot is that it doesn't have many platform options to register and be more transparent with whoever reviews, like Facebook or LinkedIn.

Trustpilot is easy to use from a marketing perspective and a customer service perspective. Our marketing team uses Trustpilot's prebuilt "Trustbox" widgets on our for SEO and reputation building with our users. We use the Trustboxes on our website and in our Welcome Series emails. Our customer service team uses Trustpilot to respond to feedback and assist customers who choose to post there. Trustpilot is very easy to use, offers detailed documentation, a responsive support staff, and helpful reporting.

Our main complaint about Trustpilot is the lack of automated pre-tagging for service review invitation batches sent through their interface. This is problematic since our customer support then needs to manually tag hundreds of reviews by language. Their only pre-tagging options are for setting up automated emails which do not currently fit our business model or our developer time to implement this in or system. For other businesses setting up automated emails our main drawback won't be a problem.

Hi Sarah, Thanks for the review! It's so great to hear you're enjoying using our widgets to increase SEO and build your reputation. That's what we're here for - to create better experiences for everyone. We're so sorry for any trouble you've had with our tagging feature and will definitely pass along your feedback to our Product team so they can look into further. We hope you'll continue to power your business forward with Trustpilot reviews!

Easy to use Google Search Engine compatible Various Trustboxes allow for easy customization of landing pages.

The lower levels of the software don't offer all Trustboxes which makes you have to work around the setups when adding them to landpages or websites Also the inability to download reviews in the lower packages,

Hi there, Thanks for the feedback! It's great to hear you're finding it easy to show off your customer feedback with Trustpilot. We'll let our team know of your comments regarding Trustboxes and the inability to download reviews in lower tiers to the team. Please don't hesitate to contact us in the future with any questions!

We've been using TrustPilot for years, I don't even say exactly. First, I need to mention that this platform is a definition of a great customer service! They're always there to help a customer in every possible way. I don't think I need to even mention how user-friendly and easy to use TrustPilot is. All the tools, actions are super easy and straightforward and their reporting is a topnotch!

Everything is great, I've never had a major complain or issue with TrustPilot for all years we've been using them.

I like this software because its easy to use. I can go in and edit the message being sent, the frequency in which it is sent and respond to those who leave a review. They are also constantly adding new features to make it easier to use and have a broader purpose.

Currently, our retail site does not do a large quantity of orders, therefore, the price for the software is a bit much for what we do.

Hi Marlee, Thanks for the review! It's great to hear you're enjoying inviting customers to leave reviews on Trustpilot. We try to accommodate all businesses with different priced plans, but we'll be sure to pass along your feedback to the team. Let's upgrade the world with reviews!

You can find reviews on Trustpilot for almost anything you can think of. It has an enormous user-base and you can see feedback from people all over the world. While I do not trust Trustpilot unequivocally, whenever I can, I try to use it when making purchasing decisions.

Trustpilot should invest more in filtering. Especially recently, I have noticed a lot of reviews that I would bet money have been written by the relevant product owner. I am wary of trusting the platform when it comes to pages with a small quantity of reviews in them

Hi Katy, Thanks for your review! It's great to know that you're enjoying using our platform to find reviews before making a purchasing decision. We work really hard to combat fake reviews and misuse of our platform. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks at multiple data points, such as IP addresses,...

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Easy to use and understandGives me peace of mindHonest feedback are given

The negative comments is a real turnoff, if maybe there was a way to put those nasty comments right at the bottom it would help alot.

Hi, Thanks for sharing your experience with us. We love hearing that you're finding our platform to be easy to use with helpful reviews and feedback. We do offer the option to filter through reviews on a company profile page by date posted, popular mentions, star rating, language and more so we'd recommend choosing the filters you'd like to see when looking through reviews. Thanks, The Trustpilot Team

Simplicity of use. Nice visuals. Looks and feels very modern. Whenever we've had a problem their support teams respond quickly and offer a lot of assistance. Customers engage with this app with a high frequency of response.

Cannot trigger review requests from multiple PoS even though we are one big company with smaller divisions which has to use separate sites for each department.

Hi there, Thanks for the review! It's great to hear you're loving our platform and all the features we have to offer. We've let our team know of your comments regarding multiple review invitations so please feel free to reach out with any questions. Let's upgrade the world with reviews!

They provide excellent assistance & support, have an immense amount of features, are VERY reliable, provide consistent up-time on their website, and their apps & plugins look great with most sites that are used in combination with Trustpilot.

So far my only complaint is being unable to cancel individual invitations (or possibly I haven't learned the proper way to do it). Overall not that big of a pain though. :)

Hi Mike, Thanks for the feedback! It's great to hear you're finding our support team to be super helpful and are enjoying the look of our plugins. We'll be sure to pass along your feedback regarding cancelling individual invitations to the team to look into improving upon. Please don't hesitate to contact us with any future questions or concerns. Let's upgrade the world with reviews!

Our company started using this software since 3 years ago, it has helped us to improve our SEO also to get reviews from our customers regarding the service provided. You can also get in contact with the reviwer in case it needed, also if you believe the review was made unfairly, you can report it.

We used to have a premium account, nowadays we got the free version which is very limited, specially for the user management.

As a dependant and a lover of Trustpilot, this brand reputation platform is very helpful in making new decisions online. Ratings and reviews on past experience of users of your requested search is always something to leverage on for your decision making. As it is mobile friendly, it walks you through a great experience when searching for trusted companies or services online. Trustpilot have saved many people from taking the wrong decisions

Improvement on customer service response would be very appreciated. There is so much expectation from Trustpilot because users are trusting their platform to make certain decisions, so its better they have quick response to complaints. It should not always be by email

Hi Adetunji, Thanks for taking the time to leave us your feedback. We're so happy to hear you're enjoying checking reviews on Trustpilot. We definitely want to be as accessible as possible so we've passed along your feedback to our team to improve upon. Please don't hesitate to follow up with the team at support@trustpilot.com. Let's upgrade the world with reviews!

Ik kan geen pluspunten bedenken bij deze firma

na gestopt te zijn in 2016 bij trustpilot en ik daar een goede beoordeling had krijg ik nu een hele slechte beoordeling. Dit omdat er 1 slechte beoordeling in 2021 is binnen gekomen. Van een zogezegde klant uit Engeland waar ik nooit zaken mee heb gedaan.Gevraagd mijn profiel te verwijderen. Maar helaas dat konden ze niet.Dus voor dat u voor Trustpilot kiest zou ik nog even nadenken.

Hi Robin, Thanks for your feedback. Please note, if you had a review that violated our guidelines, you would've been able to flag it from your Trustpilot Business account, and our Content Integrity Team would assess whether the review violated our guidelines for the specified reason. You're correct in mentioning that we don't delete business profiles from Trustpilot. This means that even after the account is deleted, customers can still search for your business, read old reviews, and write new ones at any time — you just won't be able to respond. Thanks, The Trustpilot Team

I love how honest they keep their reviews. Customers can read any review and know its from a real person and not from a biased party from within.

It should be easier to navigate to ones own review in the event one wanted to modify it. Being able to provide customers a direct link to their own review when a company is trying to make things right would help a ton.

Hi Jean, Thanks for the feedback! We love hearing that you're enjoying our open and transparent platform. We try to make things as easy as possible and are sorry for any trouble when navigating to reviews. We've let our team know of your feedback so please don't hesitate to reach out with any questions!

The simplicity of setup and use make it hassle free. I also like the clean look and choice of customizations for the website reviews.

I realize this is a tough one to resolve, but it is difficult to quantify the value / conversions that come from TP reviews.

Hi Scott, Thanks for the feedback! We love hearing that you're enjoying a seamless Trustpilot experience so far. We apologize if you aren't able to see the value/conversions from Trustpilot reviews and will look into a way to change this for the future. Please don't hesitate to contact us with any questions or concerns. Let's upgrade the world with reviews!

Easy to install on website; uses invoices data to proactively request reviews

Would like to be able to control the messaging on email review request a little easier

Hi Don, Thanks for the feedback! We love hearing that Trustpilot reviews are helping drive business for your company. We'll be sure to pass along your feedback regarding review invites over to our Product team. We hope you'll continue to power your business forward with Trustpilot reviews!

It's really really easy to understand, almost every website you seek has a review already on Trustpilot. Their Trust score also helps to have an overview of the ratings. Another amazing feature is that company owners can claim their site and companies that have claimed their sites on Trustpilot are more trusted (to me) than unclaimed profiles.

Well, compared to Capterra review, their reviews are not really technical and doesn't review specific area of the said website or software. Meaning it doesn't ask questions regarding specific areas of what you are reviewing, it's just a title and your review. And I really wish they had a rewarding program of some sort.

Hi Desmond, Thanks for taking the time to leave us a review. It's great to hear that you're enjoying your Trustpilot experience so far. We'll definitely pass your feedback regarding our review format along to our team to look into for the future. Please don't hesitate to get in touch with any questions or concerns going forward. Let's upgrade the world with reviews!