App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Trustpilot Logo

Trustpilot

Customer review management platform for online businesses

see alternatives

(37)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Trustpilot Reviews - Page 4

Filter reviews by

Overall rating


Company size


Industry


Time used


1,139 reviews

Recommended

DP
AvatarImg

David P.

Consumer Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easiest to use review platform! Good for customers, good for businesses!

Reviewed 5 years ago

Great experience. Lots of options to really get your brand out there.

Pros

It's very easy for customers to use and it allows them to see their reviews as authentic too since it integrates with our order system. I like the integrations available and how easy it is to make new assets.

Cons

I wish more people were familiar with Trustpilot to increase the brand recognition and trust. It's a better platform than Yelp but it's not as well known. I hope this changes because this is a good system.

Vendor response

Hi David, Thanks for the review! It's great to hear that Trustpilot reviews are helping your business, customers, and potential new customers. That's what we're here for - to create ever improving experiences for everyone. We know we're not perfect and still have lots of growing to do, but that should come shortly so stay tuned. Let's upgrade the world with Trustpilot reviews!

TC
AvatarImg

Tatiana C.

Food & Beverages, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Una miniera di informazioni

Reviewed a year ago

Su consiglio di chi mi ha realizzato il sito ho iniziato a utilizzare questa piattaforma per raccogliere recensioni, capire cosa piace della mia attività e cosa possiamo fare meglio

Pros

La possibilità di raccogliere le recensioni dei clienti e di capire quali cose della nostra attività fossero più apprezzate

Cons

Essendo una commerciante non mi è stato facile contattare l'assistenza

Showing original review in Italian. See translation

Vendor response

Hi Tatiana, Thanks for sharing! We love hearing that you're enjoying collecting reviews and insights by using our services. We're so sorry to hear that it wasn't easy to get in touch with our Support Team. If you have trouble in the future, please feel free to let us know so we can get you connected ASAP. Thanks, The Trustpilot Team

MC
AvatarImg

Marina C.

Apparel & Fashion, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Il nostro alleato

Reviewed 4 months ago
Pros

Personalmente grazie a Trustpilot ho evitato diverse fregature nel momento dell’acquisto online di beni e servizi, beni e servizi che nei siti dei rivenditori e produttori presentavano ottime recensioni, mentre Trustpilot grazie alle sue recensioni racchiude esperienze veritiere di persone che hanno avuto esperienze nell’acquisto, fornendo anche il nome, per rendere il tutto più trasparente. Tutto ciò senza scopo di lucro e quindi al servizio delle aziende e privati che si avvicinano all’acquisto. Inoltre recensioni e Trustscore sono visibili a tutti anche senza esser registrati in Trustpilot

Cons

Il trustscore non si calcola tramite un calcolo preciso matematico, ancora non sono sicurissima su che criteri si basi.

Showing original review in Italian. See translation

Vendor response

Hi Marina, Thanks for the review! We love hearing that you've been finding trusted companies through Trustpilot. Thanks, The Trustpilot Team

JB
AvatarImg

James B.

Marketing and Advertising, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

There are stronger, more affordable, more flexible alternatives

Reviewed 5 years ago

Trustpilot are the dinosaur of the reviews industry; they're adapting to the better competition, finally, but mostly just by copying them. Still, I find they are un-needed for what they offer. There are competitors that are more affordable, have more features, have better customer service, have shorter contracts, have more integrations, more flexibility, so I really do not recommend them.

Pros

- Can collect reviews - Can reply to reviews - Can display reviews on website

Cons

- Unjustifiably expensive price - Pushy sales people - Ridiculous contract lengths, again with pushy sales people trying to lock you in - They censor reviews. They give in and let companies over-moderate and remove genuine reviews. *This is the big one for me, I simply do not trust them anymore.*

Vendor response

Hi James, Thanks for the feedback. It will never make sense for us to censor or moderate reviews, or let companies pay to remove bad reviews. You're always free to contact our compliance team to clear the air on our guidelines and processes. We know what we do comes at a cost, but we have different plan options to try and suit the needs of every business. We'll definitely take your feedback regarding cost and our contract lengths into consideration as improvements for the future. If there's anything we can do to improve your Trustpilot experience, please don't hesitate to contact our team.

SD
AvatarImg

Salvatore D.

Civic & Social Organization, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Software fondamentale per il monitoraggio della customer satisfaction

Reviewed 10 months ago
Pros

Quando sei a contatto col pubblico e svolgi attività di rilevanza sociale è fondamentale essere dotati di software che permettano di monitorare la soddisfazione del cliente attraverso anche dei reporting chiari e precisi. Ci troviamo davvero bene ed è utilissimo per l'assunzione di decisioni.

Cons

Non dà agli utenti la possibilità di interloquire con noi dopo una recensione.

Showing original review in Italian. See translation

Vendor response

Hi Salvatore, Thanks for the review. It's nice to hear that you're liking using our platform to monitor customer satisfaction! Thanks, The Trustpilot Team

AvatarImg
AvatarImg

Mike M.

Retail,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TrustPilot has given us a great system to formalize our review gathering process.

Reviewed 6 years ago
Pros

The absolute best feature is the ability to have customers write a review without going thru a painful sign-up process. It is very easy to use with lots of tools and useful add-ons. They also seem to be updating it regularly which is nice.

Cons

Unfortunately, we have found that many users see our Google or Facebook reviews before they ever get to our TrustPilot page. Would be nice if our TP reviews could transfer over to other review communities, but understand that would be very difficult to make happen.

Vendor response

Hi Mike, Thanks for the feedback. We love hearing that you're enjoying collecting customer feedback on Trustpilot. Please feel free to get in touch with your Customer Success Manager for more details regarding more eyes on your Trustpilot reviews so they can lend a hand with useful tips. Let's upgrade the world with reviews!

CM
AvatarImg

Cinzia M.

Transportation/Trucking/Railroad, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trustpilot - un gestore di recensioni ottimo

Reviewed 8 months ago

La mia esperienza complessiva con Trustpilot è stata positiva. La piattaforma ha dimostrato di essere un partner affidabile nella gestione delle recensioni dei clienti. Ha semplificato notevolmente il processo di raccolta e gestione delle opinioni dei clienti, consentendo alla mia azienda di migliorare continuamente la qualità dei suoi prodotti e servizi.

Pros

Trustpilot offre la possibilita' di essere consultato per ogni tuo dubbio su un azienda che offre dei servici in maniera efficace e veloce .

Cons

Ciò che mi è piaciuto meno di Trustpilot è stata la mancanza di alcune funzionalità avanzate. Ad esempio, l'integrazione con alcuni sistemi aziendali esistenti può risultare un po' complicata e richiedere un intervento tecnico significativo.

Showing original review in Italian. See translation

Vendor response

Hi Cinzia, Thanks for the kind words! We're glad to hear that you're liking using our platform. We will definitely take your feedback into consideration for the future of our platform regarding business integrations. Thanks, The Trustpilot Team

AR
AvatarImg

Verified reviewer

Internet, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great for placing reviews

Reviewed 5 years ago

Overall the only bad experience I've had with Trustpilot is the people who try to bring a company's feedback down with obviously fake negative comments. But the customer service has been very helpful in getting those removed. I would recommend implementing a holding period so if a fake review comes up, we can report it before it goes live to avoid any damage.

Pros

Great interface to leave reviews and view/address comments left by other reviewers

Cons

Fake reviews. We occasionally would get somebody who posted obviously fake reviews with negative feedback, if there was a way of monitoring that and reporting them before they go live, that would be very helpful.

Vendor response

Hi there, Thanks for the review! It's nice to hear you think Trustpilot is a great place for leaving reviews. We'll be sure to pass along your feedback regarding fake reviews over to our team. In the meantime, you can report reviews left on your company's Trustpilot page that go against our guidelines. Please don't hesitate to contact us with any questions or concerns in the future. Let's upgrade the world with reviews!

AvatarImg
AvatarImg

Ben T.

Defense & Space, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Good but not worth the money

Reviewed 6 years ago

Good software but way to expensive for what it is.

Pros

We use Trustpilot for our business review service. It works well and definitely does have an influence on people looking to buy from us. The integrations are slick and everything works as it should do.

Cons

The cost far out weighs the benefit and we probably won't be renewing when our contract ends. I feel you can get the same benefit with Google reviews and that's free. This is by far the biggest cost for software in the business.

Vendor response

Hi Ben, Thanks for the review! It's nice to hear you're enjoying the Trustpilot platform. We know what we do comes at a cost and try to have different plans and pricing to try and fit all businesses needs. But, we'll pass along your feedback to our team to look into and improve upon. Please don't hesitate to contact us with any other questions!

PS
AvatarImg

Prakash S.

Internet, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Thanks to TrustPilot, we have great insights into user pain points

Reviewed 6 years ago

We started with TrustPilot to augment our ad campaigns with rating data, but we soon realized that the more important benefit was the ability to get high quality feedback from verified users. We are very happy with the service.

Pros

Ability to get and manage high quality, verified reviews. TrustPilot follows up with our verified users and encourages them to write high quality reviews. Our team really appreciates the not-so-positive or even negative reviews because it points out our blind spots and helps us understand what users truly like or don't like about Inspirock. While we have other ways of getting and measuring user satisfaction, the data and insights TrustPilot reviews provide are unmatched.

Cons

Nothing specific comes to mind. Keep up the good work!

Vendor response

Hi Prakash, Thanks for taking the time to leave us a review! It's great to hear you're enjoying collecting customer feedback to power your business forward. We hope you'll continue to upgrade the world with Trustpilot reviews!

AL
AvatarImg

Amir L.

Apparel & Fashion, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Worst B2B experience I have ever had!

Reviewed 2 years ago
Pros

Worst B2B experience I have ever had in my life!

Cons

I could not pay my subscription due to treasury reasons (new startup) so they downgraded my subscription to free. I said it's okay I'll pay as soon as I get the loan. Then a solicitor contacted me to collect 2100 euros for the 3 months I used and 3 months that I did not use + his own fees. I paid trustpilot directly to avoid the solicitor fees for months I haven't even used but they are asking me now to pay the solicitor before they reactivate my account ( I will still have to pay the 3rd trimester soon while not using their premium services) Before I sign the contract, everyone was nice. Now everyone is saying they can't do anything about it. I don't care about losing the 200 reviews I collected, changing to a competitor ASAP.

Vendor response

Hi Amir, Thanks for taking the time to share your experience with us. We do require that companies cancel within their contract terms. Please follow up with our team here https://support.trustpilot.com/hc/en-us/requests/new so we can specifically look into your case. Thanks, The Trustpilot Team

ak
AvatarImg

adrian k.

Consumer Goods, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Bad customer service, bad business practices and no governance

Reviewed 5 years ago

Dreadful, if you own a business anyone can leave you a review, there is no control measures for the review process, this means that you can be targeted by competition and there is virtually nothing that can be done. Detrimental for our business ruining our reputation.

Pros

There are no positive points that I can think of.

Cons

I have several issues with trustpilot. Number one they do not protect the business owners from scam and fake reviews. On a number of occasions I have contacted their customer service no response.

Vendor response

Hi Adrian, Thanks for the review. We're so sorry if there's been any delayed response from our team. Please don't hesitate to follow up at compliance@trustpilot.com so we can look into any cases and lend a hand there. Anyone with a buying or service experience can write a review on Trustpilot, as long as they follow our user guidelines. If they don't, we allow companies to report these reviews within their business accounts. As said before, please feel free to get in touch with our team so we can try to best improve your Trustpilot experience.

AvatarImg
AvatarImg

Peter F.

Financial Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trustpilot has been GREAT!!!

Reviewed 6 years ago

I think having a credible resource for my clients and potential clients has been very important to our business. Overall, this is a great service and I would recommend it to other business owners.

Pros

I enjoy the ease of the software and the responsiveness of the customer care team. I also like the fact they keep the reviews honest. If we get a bad review from time to time, as much as I want to have it taken down, they won't. I appreciate this type of integrity.

Cons

I don't think the set up or training of how to the use the system was up to par. Onboarding was somewhat difficult. That being said, once you do understand it and get used to it, it is a snap.

Vendor response

Hi Peter, Thanks for the feedback! It's so great to hear you're enjoying our easy to use platform and helpful support team. We'll definitely pass along your feedback regarding a difficult on-boarding process over to our team to improve upon. Please don't hesitate to contact us with any questions in the meantime! Let's upgrade the world with reviews!

KH
AvatarImg

Kevin H.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

After needing to change our domain, TrustPilot helped gather reviews to regain our credibility

Reviewed 6 years ago
Pros

Setting up the initial send of invitations for reviews and adding the review TrustBox to our website were quite easy. We started receiving reviews almost instantly and continue to bring in positive reviews for our customers.

Cons

The Magento integration was not as simple as we would have liked. It took some time working with support to get it fully integrated with our Magento version 1.8x. At one point we noticed we were not receiving reviews and found out the Magento integration simply stopped working. We had to work through re-setting it up again, which did work, but only realized after checking into why we hadn't received a review in a while.

Vendor response

Hi Kevin, Thanks for the review! It's great to hear Trustpilot has helped build your company's credibility. We apologize for any trouble when integrating with one of our partner integrations. If you're ever having trouble, please don't hesitate to contact the Trustpilot team. Let's upgrade the world with reviews!

SA
AvatarImg

Sherry Ann E.

Apparel & Fashion, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy to use website but

Reviewed 6 years ago

Can easily manage reviews and makes us know what the customer thinks about the company.

Pros

Very straightforward, easy to understand. I can easily filter per star and it posts my public responses right away.

Cons

No private response and there's no search button to find a certain review. There are some reviews that are coming from Europe areas which we DO NOT cater, however, when I flag it, most of the time their Trustpilot's customer support puts it back to the queue. So what are we going to do with those reviews then?

Vendor response

Hi Sherry Ann, Thanks for the review! We love hearing that you're enjoying a seamless Trustpilot experience so far. We apologize for any trouble with our reporting feature and have let our team know of your comments. Please don't hesitate to contact us in the future with any questions or concerns.

AvatarImg
AvatarImg

Ravi R.

Wholesale, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy to use, great benefit to our searchabilty/user confidence

Reviewed 6 years ago
Pros

I like the easy user interface for both our team and the end-user. The automated email for site review helps us maintain a good relationship of contact with the customer as well as address any issues they might have had.

Cons

the cost of this software is a bit high, in my opinion. Similar services offer the same features for 20-30% less than TrustPilot. I think that a bit more customization on the emails going out would be nice - allowing for some history of the items purchased, etc.

Vendor response

Hi Ravi, Thanks for the review! We love hearing that you're finding it easy to use our platform and are enjoying powering your business forward with customer feedback. We'll be sure to pass along your comments regarding pricing to the team. Please don't hesitate to contact us with any future questions!

AR
AvatarImg

Verified reviewer

Insurance, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to Use

Reviewed 6 years ago

My team truly enjoys using Trustpilot. I have recently heard the name used more often and I'm excited for their progress. I feel as though the technology that comes with working with Trustpilot makes it a win-win for the organization and Trustpilot.

Pros

I like how easy it is to use as well as the easy of receiving information. I feel as though it's easy to get a quick review via email and responds accordingly online.

Cons

I don't have anything in particular I do not like about Trustpilot. Overall, very easy to use and feel "in the know" about the customer experience.

Vendor response

Hi there, Thanks for taking the time to leave us a review. It's so nice to hear you're finding Trustpilot to be easy to use! Please don't hesitate to contact us in the future with any questions or concerns. Let's upgrade the world with reviews!

AR
AvatarImg

Verified reviewer

11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

We are very happy with the product

Reviewed 6 years ago
Pros

It is easy to integrate into website. It allows are customers to see our score and we are able to see when a customer leaves us a review immediately. This is very helpful for our customer service team.

Cons

Confusing when trying to understand what makes up their scoring algorithm. We would like to know how and when we should expect our score to go up or down. It also seems that a low rating affects our score quite a bit more than a high 5 star rating. That seems unfair.

Vendor response

Hi there, Thanks for the review! It's great to hear you're very happy with Trustpilot & a seamless integration process. Recent reviews are more relevant to both you and your customers than older reviews. So the older a review is, the less it counts towards your overall TrustScore. However, we'll definitely pass along your feedback to our team regarding the TrustScore process. Please don't hesitate to contact us in the future with any questions or concerns. Let's upgrade the world with reviews!

AM
AvatarImg

Alberto M.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Brand reputation and reviews in one place

Reviewed 3 years ago

My experience with Trustpilot has been good, but the pricing model pushes most of the companies to use the free account without upgrading to the standard version.

Pros

Trustpilot is a good platform for raising the brand reputation thanks to user reviews. It provides many useful tools like reporting and the possibility to include multiple modules to integrate Trustpilot in other environments.

Cons

Trustpilot pricing is quite expensive. Small brands cannot afford to pay for managing and checking more details from a marketing perspective.

Vendor response

Hi Alberto, Thanks for your review! We're glad to hear that you're enjoying using our platform so far. We do know what we do comes at a cost, but will be sure to pass your feedback along to our team for the future.

AvatarImg
AvatarImg

Luis Humberto A.

Animation, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

A good way to know if a site is good or bad

Reviewed a year ago

I use Trustpilot to see if a website is suspicious and works perfect, sadly some sites have fake reviews but the support team delete them fast

Pros

Is an excellent site to see a lot of reviews about a website, the support works perfect, is easy to use and search any site.

Cons

Some reviews are a little suspicious and sometimes some websites have good reviews when the web is a scam

Vendor response

Hi Luis Humberto, Thanks for taking the time to share your experience. It's nice to know that you've found Trustpilot to be an excellent site for finding reviews on companies. Please know that we work really hard to combat fake reviews and safeguard our platform. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks at...

RP
AvatarImg

Richard P.

Civic & Social Organization, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Site To Write Or View Reviews

Reviewed 3 years ago

Overall it is a very easy, high quality and trustworthy site to write/read reviews and it's totally free to create and account there and start doing reviews that will help other people.

Pros

First of all, I REALLY like the design of the site! They have a really high quality site from effects to icons, everywhere. Very easy to use. That kept my attention to this site at the first time. I also like that they show you how many reviews you have done in total and how many people have read them and found them useful. That kept me going for writing more reviews. Also, a VERY VERY good feature is that they notify the company/site you are reviewing for your review if you want to. It is VERY easy to write a review, in two steps really, two steps! And last but not least, they have almost ANY site that there is out there for you to review, amazing!

Cons

Honestly, I can't find something that I don't like about this site but if I have to say something maybe I would say that they don't pay you for the review you write, after all you put some of your time there. But this won't stop me for doing more reviews in the future. I'm just saying it would be really nice if they put this feature in the future.

Vendor response

Hi Richard, Thanks for the feedback! We love hearing that you're loving our website design and features. Please don't hesitate to get in touch in the future if you have any questions or concerns!

AR
AvatarImg

Verified reviewer

1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Build Confidence With The Customers You Don't Have Yet

Reviewed 6 years ago

Customer voice.

Pros

The best thing about it is the feedback you get that you normally would not with a product review or the typical call in to your support team. We learn about all sorts of issues, from policy to web design, that we act on to stop those reviews from coming in and improve our chances for a more positive experience.

Cons

UI is a little clunky and really intuitive at times. As a developer, I can usually find what I need pretty easily, but a few components are tucked into odd areas IMO.

Vendor response

Hi there, Thanks for the feedback! We love hearing that you're powering your business forward with Trustpilot reviews. We'll be sure to pass along your feedback regarding our UI to the development team to look into improving. Let's upgrade the world with reviews!

AR
AvatarImg

Verified reviewer

Music, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fidatevi ma non troppo

Reviewed a year ago
Pros

È sicuramente un software che serve. Ormai le truffe di qualunque natura sono ovunque ed é difficile capire cosa sia vero e cosa non lo é. Questo programma il piú delle volte mi ha salvato da truffe belle e buone e sono sicura chela stessa esperienza l'hanno avuta altri utenti.

Cons

L'unico inconveniente é che l'utente si fida del software ma di base non si sa quanta certezza ci sia dietro. Andrebbero valutate le recensioni molto seriamente e attentamente e magari permettere di dare la propria opinione seguendo comunque linee guida che possano aiutare altri.

Showing original review in Italian. See translation

Vendor response

Hi, Thanks for your feedback. It's great to know that you're finding Trustpilot to be a reliable source to reference before making a purchasing decision. We constantly put trust at the heart of what we do! We're open to all which means anyone who has had a buying or service experience in the past 12 months can write a review, for free, as long as they have a Trustpilot user account, follow our Guidelines...

AvatarImg
AvatarImg

Bill P.

51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Shows our customers that we care about quality and give great value.

Reviewed 6 years ago

The greatest benefit we get from Trustpilot is that our customers know that we are a five-star company that cares about quality and value. It shows that we stand behind our products and separates us from our competition.

Pros

Trustpilot works with our systems. We have a Magento 2.0 website and plugins to that system work great. I love that it is easy for our customers to review us and we have the opportunity to respond to their request and ask them for higher ratings. The system notifies us of new posts and we have a team that responds quickly to the customer to delight them and their needs. Great way to see if we are caring for our customers by offering a chance for them to rate us and respond to our service.

Cons

The Trustpilot software makes it difficult to hide any obvious sabotaging reviewers. These are reviewers that are being paid by competition to leave bad experiences. Even by our contacting these reviewers and giving them what they want they will not update their reviews.

Vendor response

Hi Bill, Thanks for taking the time to leave us a review. It's great to hear you're powering your business forward by collecting and listening to customer feedback. We work really hard to fight misuse of our site so please feel free to get in touch in the future if you're struggling with reviews that may go against our guidelines.

PB
AvatarImg

Parish B.

Financial Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Truly Transparent Service

Reviewed 6 years ago

increased consumer engagement, resolving consumer concerns prior to escalations, increased transparency

Pros

transparent conflict resolution platform, empowers consumers, clean UI, prompt support when requested, thorough compliance team, great "Find Reviewer" tool to identify organic reviewers

Cons

wish it showed review response rate statistics somewhere - seems like companies that don't respond at all aren't viewed any differently companies who are very engaged with their consumers/reviewers

Vendor response

Hi Parish, Thanks for taking the time to leave us a review. It's great to hear you're enjoying the Trustpilot service and support. We've let our team know of your comments regarding review response statistics to the team. Please feel free to contact us with any future questions or concerns!