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Trustpilot

Customer review management platform for online businesses

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Trustpilot Reviews - Page 4

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861 reviews

Recommended

JP
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John P.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Superior Quality Product

Reviewed 5 years ago

It keeps me in touch with public perception of our products and services.

Pros

I do like that Trustpilot actively keeps me in tune with my customers and the general public's feedback on our products and services.

Cons

For adverse complaints, the individuals who post them are not always identifiable. In a competitive business environment of constantly attempting to increase customer satisfaction this would be a good advantage to have.

Vendor response

Hi John, Thanks for the review. We love hearing that Trustpilot reviews are keeping you in tune with your customers. We do have the Find Reviewer tool to help businesses know more about those consumers leaving them reviews. If you have any questions on how to use this feature, please let us know. Let's upgrade the world with reviews!

SY
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Sodiq Y.

Writing and Editing, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best site for customer experience review

Reviewed a year ago

I use Trustpilot so much that I do not subscribe to a paid product unless I have checked it first on the platform. It has helped me save money and time. As a freelancer who has worked with several businesses of varying sizes across the globe, I have had to do my due diligence before embarking on writing on or working on a product. Unless I am sure a product has proven to satisfy its users, there is a high chance I would not go for it. And this is not without the help of Trustpilot.

Pros

One thing I like the most about Trustpilot is that it is the go-to platform for social proof. For instance, anytime I need accurate information about a particular product I often head over to the website. And each time I find it extremely easy to use and the reviews there are original and a true reflection of value of the reviewed products. Besides its ease of use and nice interface, it is free.

Cons

As much as I really like using Trustpilot and I've actually been using it for years, I think it gives room for negative reviews that could have been prompted out of contempt for the business or the business owner rather than through the use of the products. In other words, the platform should be refocused in a way that competitions would not see it as a means to attack each other. Though it is good that the platform is democratized but at least a little bit of control should be maintained as well.

LJ
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Lisa J.

Retail, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trustpilot Review

Reviewed 4 years ago

The benefits of Trustpilot is it gives the customer's a voice on the experience they had with our company.

Pros

What I like most about the software is how user friendly it is and provides useful information to us as a business so that we as a company can address customer service reviews good or bad. Reporting is a useful tool as well. It lets us as management know of the trends and what could be approved upon company wide.

Cons

Honestly I can't think of anything that I don't like about the software.

Vendor response

Hi Lisa, Thanks for the review! It's so great to hear you're enjoying our user friendly dashboard. Please don't hesitate to contact us in the future with any questions or concerns! Let's upgrade the world with reviews!

JK
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Julie K.

Security and Investigations, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I <heart> Trustpilot!

Reviewed 4 years ago

Trustpilot is extremely simple to use - from managing customer reviews to analyzing the data. The support I receive from my Trustpilot Account Manager is always exemplary. My questions are answered quickly, and she keeps me up-to-date on the latest Trustpilot enhancements and review sharing innovations.

Pros

I really appreciate the platform's intuitive user experience. It's simple to navigate, and the support from our Customer Support Manager is outstanding.

Cons

I honestly don't have anything negative to say about this software application.

Vendor response

Hi Julie, Thanks for the feedback! It's nice to hear you're enjoying a seamless experience with our platform. We hope you'll continue enjoying collecting customer feedback and powering your business forward with Trustpilot reviews!

AY
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Anna Y.

Consumer Services, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trustpilot Review

Reviewed 4 years ago
Pros

We've been using Trustpilot for the past year or so and it has been incredibly easy to provide our customers with a link for a review. The interface is simple and customers can be done with it quickly which is always a plus

Cons

Reviews can be left by non-verified customers which we cannot trace if the customer has used a nickname or fake details.

Vendor response

Hi Anna, Thanks for the feedback! It's so great to hear you're finding it easy to invite customers to leave a review on Trustpilot. We definitely want you to be able to know who's leaving you a review on Trustpilot, so we've added the Find Reviewer feature which lets businesses contact reviewers to ask for further or more specific information about who they are or their experiences. If you have any questions on how to use this, please don't hesitate to contact the team at support@trustpilot.com. We hope you'll continue to enjoy upgrading the world with Trustpilot reviews!

CL
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Clément L.

Graphic Design, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Avec Trustpilot, soyez sûr de ce que penses vos clients !

Reviewed 19 days ago

Trustpilot est un logiciel de gestion de la réputation en ligne qui permet aux entreprises de gérer et de surveiller leurs avis et leur réputation en ligne. Il offre de nombreuses fonctionnalités utiles, telles que la collecte automatisée d'avis, la rédaction de réponses aux avis, la création de pages d'avis personnalisées et l'analyse de données de satisfaction de la clientèle.En ce qui concerne les...

Pros

J'aime particulièrement l'outil de collecte d'avis automatisé, qui permet de demander facilement aux clients de laisser un avis sur votre entreprise. L'outil est facile à configurer et peut vous aider à obtenir un flux constant d'avis positifs et négatifs, ce qui peut vous aider à comprendre comment vous améliorer. J'aime aussi la fonctionnalité de rédaction d'avis de Trustpilot, qui permet aux entreprises de répondre aux avis négatifs et de montrer à leurs clients qu'elles se soucient de leurs préoccupations. Cette fonctionnalité peut vous aider à gérer votre réputation en ligne et à faire savoir à vos clients que vous les écoutez.

Cons

Trustpilot peut être un peu coûteux pour les entreprises de petite taille ou pour les utilisateurs individuels, bien que des tarifs différents soient disponibles en fonction de vos besoins.Comme je l'ai mentionné précédemment, la plateforme de Trustpilot peut être un peu complexe à naviguer au début, en particulier si vous n'avez jamais utilisé de logiciel de gestion de la réputation en ligne auparavant.

Showing original review in French. See translation

MW
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Maile W.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great asset to my company's customer service process

Reviewed 5 years ago
Pros

The functionality of the software is very smooth and easy. We're able to filter and consume reviews quickly and with ease. The ability to send out emails directly through the platform is essential!

Cons

Sometimes our customers don't fill out all the fields properly because they aren't required, so problem-solving negative reviews can be difficult. I would like to see a few more ways to use the image generator in the future.

Vendor response

Hi Maile, Thanks for the feedback! It's great to hear you're enjoying your Trustpilot experience. We'll definitely be sure to pass along your feedback regarding problem-solving negative reviews and more ways to use the image generator to the team. Please don't hesitate to contact us in the future!

AR
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Anonymous Reviewer

Verified reviewer

Banking, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Trustpilot has been great for our business!

Reviewed 5 years ago
Pros

The 3rd party reviews are helpful, they aren't viewed as biased reviews by our customers. Helpful in conversion of orders.

Cons

Users tend to not read and will leave product reviews within the company review area. Trustpilot will not budge when it comes to mistakes by users. If Trustpilot makes an error, they are still unwilling to remove reviews that were directly tied to issues caused by Trustpilot error.

Vendor response

Hi there, Thanks for taking the time to leave us a review. We love hearing that Trustpilot has been great for your business. We apologize for any trouble you've had with reviews being left in the wrong place and have let our team know of your comments. Please don't hesitate to contact us in the future with any questions!

GS
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Gregg S.

Consumer Goods, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great online review website with easy to use widgets that integrates into our website easily.

Reviewed 5 years ago

A lot of customers look for reviews just to gauge if overall expected experience is positive. With our high score, people tend to complete their order with confidence.

Pros

We are able to sync TrustPilot to our Woocommerce website so invitations are automatically sent out. Saves the time of having someone input invitations 1 by 1.

Cons

Nothing that I can think of. The only thing that may be an issue is the widget may slow loading time of a page. We just have to use a smaller one.

Vendor response

Hi Gregg, Thanks for taking the time to leave us a review. It's nice to hear you've been able to seamlessly setup Trustpilot and one of our integrations. We apologize for any slow load times and have let the team know of your feedback. Let's upgrade the world with reviews!

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Marlyn G.

Verified reviewer

Computer Software, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trustpilot, Reliable reviews to know about a product or service

Reviewed a year ago

My experience using Trustpilot has been wonderful, this review platform has the best indications of most services, software and products that you want to know, when I want to purchase a product or service, the first thing I do is read directly the opinions of the users on TrustPilot and there I find any number of pros and cons that a software or service has. And the best thing is that customers tell you from their own experience.

Pros

I like Trustpilot because it is a platform that conveys confidence to customers through reviews that express their likes or dissatisfaction with a software, service, or product, giving customers confidence so that they can assess what it offers and thus see if it meets their needs. In addition, I like it because as a client of different software I can also express what I like and what I don't like about any software or service.

Cons

What I don't like about Trustpilot is that it doesn't have many platform options to register and be more transparent with whoever reviews, like Facebook or LinkedIn.

SB
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Sarah B.

Publishing, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great review service, could use some additional features

Reviewed 4 years ago

Overall it has been a positive experience so far except for no pre-tagging options for service review invitations sent through their interface.

Pros

Trustpilot is easy to use from a marketing perspective and a customer service perspective. Our marketing team uses Trustpilot's prebuilt "Trustbox" widgets on our for SEO and reputation building with our users. We use the Trustboxes on our website and in our Welcome Series emails. Our customer service team uses Trustpilot to respond to feedback and assist customers who choose to post there. Trustpilot is very easy to use, offers detailed documentation, a responsive support staff, and helpful reporting.

Cons

Our main complaint about Trustpilot is the lack of automated pre-tagging for service review invitation batches sent through their interface. This is problematic since our customer support then needs to manually tag hundreds of reviews by language. Their only pre-tagging options are for setting up automated emails which do not currently fit our business model or our developer time to implement this in or system. For other businesses setting up automated emails our main drawback won't be a problem.

Vendor response

Hi Sarah, Thanks for the review! It's so great to hear you're enjoying using our widgets to increase SEO and build your reputation. That's what we're here for - to create better experiences for everyone. We're so sorry for any trouble you've had with our tagging feature and will definitely pass along your feedback to our Product team so they can look into further. We hope you'll continue to power your business forward with Trustpilot reviews!

AR
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Anonymous Reviewer

Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy way to show potential customers what your current customers have experienced

Reviewed 5 years ago

Allows people to see what our custromers experience and establish credibility.

Pros

Easy to use Google Search Engine compatible Various Trustboxes allow for easy customization of landing pages.

Cons

The lower levels of the software don't offer all Trustboxes which makes you have to work around the setups when adding them to landpages or websites Also the inability to download reviews in the lower packages,

Vendor response

Hi there, Thanks for the feedback! It's great to hear you're finding it easy to show off your customer feedback with Trustpilot. We'll let our team know of your comments regarding Trustboxes and the inability to download reviews in lower tiers to the team. Please don't hesitate to contact us in the future with any questions!

EE
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Emily E.

Arts and Crafts, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Truly the best!

Reviewed a year ago

Perfect Platform for customer engagement and managing customer satisfaction.

Pros

We've been using TrustPilot for years, I don't even say exactly. First, I need to mention that this platform is a definition of a great customer service! They're always there to help a customer in every possible way. I don't think I need to even mention how user-friendly and easy to use TrustPilot is. All the tools, actions are super easy and straightforward and their reporting is a topnotch!

Cons

Everything is great, I've never had a major complain or issue with TrustPilot for all years we've been using them.

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Marlee W.

Verified reviewer

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Amazing Customer Service

Reviewed 4 years ago

Our customer service rep always does her best to help us when we have an issue and checks in to make sure things are running smoothly! I never feel like they have forgotten about us!

Pros

I like this software because its easy to use. I can go in and edit the message being sent, the frequency in which it is sent and respond to those who leave a review. They are also constantly adding new features to make it easier to use and have a broader purpose.

Cons

Currently, our retail site does not do a large quantity of orders, therefore, the price for the software is a bit much for what we do.

Vendor response

Hi Marlee, Thanks for the review! It's great to hear you're enjoying inviting customers to leave reviews on Trustpilot. We try to accommodate all businesses with different priced plans, but we'll be sure to pass along your feedback to the team. Let's upgrade the world with reviews!

KT
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Katy T.

Financial Services, 10,001+ employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A good platform but use it with a pinch of salt

Reviewed 3 months ago
Pros

You can find reviews on Trustpilot for almost anything you can think of. It has an enormous user-base and you can see feedback from people all over the world. While I do not trust Trustpilot unequivocally, whenever I can, I try to use it when making purchasing decisions.

Cons

Trustpilot should invest more in filtering. Especially recently, I have noticed a lot of reviews that I would bet money have been written by the relevant product owner. I am wary of trusting the platform when it comes to pages with a small quantity of reviews in them

Vendor response

Hi Katy, Thanks for your review! It's great to know that you're enjoying using our platform to find reviews before making a purchasing decision. We work really hard to combat fake reviews and misuse of our platform. Every review on Trustpilot is screened by our bespoke automated fraud detection software that identifies and removes fakes. It looks at multiple data points, such as IP addresses,...

AR
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Anonymous Reviewer

Verified reviewer

Food & Beverages, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Trust Trustpilot.

Reviewed 3 months ago

Perfect experience and im very happy with this software.

Pros

Easy to use and understandGives me peace of mindHonest feedback are given

Cons

The negative comments is a real turnoff, if maybe there was a way to put those nasty comments right at the bottom it would help alot.

Vendor response

Hi, Thanks for sharing your experience with us. We love hearing that you're finding our platform to be easy to use with helpful reviews and feedback. We do offer the option to filter through reviews on a company profile page by date posted, popular mentions, star rating, language and more so we'd recommend choosing the filters you'd like to see when looking through reviews. Thanks, The Trustpilot Team

AR
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Anonymous Reviewer

Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to use, fast support, great customer response!

Reviewed 5 years ago
Pros

Simplicity of use. Nice visuals. Looks and feels very modern. Whenever we've had a problem their support teams respond quickly and offer a lot of assistance. Customers engage with this app with a high frequency of response.

Cons

Cannot trigger review requests from multiple PoS even though we are one big company with smaller divisions which has to use separate sites for each department.

Vendor response

Hi there, Thanks for the review! It's great to hear you're loving our platform and all the features we have to offer. We've let our team know of your comments regarding multiple review invitations so please feel free to reach out with any questions. Let's upgrade the world with reviews!

MA
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Mike A.

Internet, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Always a Tremendous Experience

Reviewed 5 years ago

A steady flow of reviews from true customer experiences.

Pros

They provide excellent assistance & support, have an immense amount of features, are VERY reliable, provide consistent up-time on their website, and their apps & plugins look great with most sites that are used in combination with Trustpilot.

Cons

So far my only complaint is being unable to cancel individual invitations (or possibly I haven't learned the proper way to do it). Overall not that big of a pain though. :)

Vendor response

Hi Mike, Thanks for the feedback! It's great to hear you're finding our support team to be super helpful and are enjoying the look of our plugins. We'll be sure to pass along your feedback regarding cancelling individual invitations to the team to look into improving upon. Please don't hesitate to contact us with any future questions or concerns. Let's upgrade the world with reviews!

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Jose Luis R.

Internet, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Help to improve the SEO of your company

Reviewed 3 years ago

Help your company to improve the SEO, easy to use, provided tools to also make public your reviews in social media accounts.

Pros

Our company started using this software since 3 years ago, it has helped us to improve our SEO also to get reviews from our customers regarding the service provided. You can also get in contact with the reviwer in case it needed, also if you believe the review was made unfairly, you can report it.

Cons

We used to have a premium account, nowadays we got the free version which is very limited, specially for the user management.

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adetunji a.

Verified reviewer

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It saved me from being scammed when I wanted to purchase Bitcoin

Reviewed 5 years ago

The first time I wanted to start buying Bitcoins online, i saw a couple of websites and was confused. so I tried to google search if the website is a scam or not, because i do not want to loose my money. I came across Trustpilot and i saw a bunch of bad reputation of the website i unknowingly wanted to buy Bitcoin from. Trustpilot is a life saver. Thank you

Pros

As a dependant and a lover of Trustpilot, this brand reputation platform is very helpful in making new decisions online. Ratings and reviews on past experience of users of your requested search is always something to leverage on for your decision making. As it is mobile friendly, it walks you through a great experience when searching for trusted companies or services online. Trustpilot have saved many people from taking the wrong decisions

Cons

Improvement on customer service response would be very appreciated. There is so much expectation from Trustpilot because users are trusting their platform to make certain decisions, so its better they have quick response to complaints. It should not always be by email

Vendor response

Hi Adetunji, Thanks for taking the time to leave us your feedback. We're so happy to hear you're enjoying checking reviews on Trustpilot. We definitely want to be as accessible as possible so we've passed along your feedback to our team to improve upon. Please don't hesitate to follow up with the team at support@trustpilot.com. Let's upgrade the world with reviews!

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Robin A.

Verified reviewer

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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nooit mee beginnen

Reviewed 3 months ago
Pros

Ik kan geen pluspunten bedenken bij deze firma

Cons

na gestopt te zijn in 2016 bij trustpilot en ik daar een goede beoordeling had krijg ik nu een hele slechte beoordeling. Dit omdat er 1 slechte beoordeling in 2021 is binnen gekomen. Van een zogezegde klant uit Engeland waar ik nooit zaken mee heb gedaan.Gevraagd mijn profiel te verwijderen. Maar helaas dat konden ze niet.Dus voor dat u voor Trustpilot kiest zou ik nog even nadenken.

Showing original review in Dutch. See translation

Vendor response

Hi Robin, Thanks for your feedback. Please note, if you had a review that violated our guidelines, you would've been able to flag it from your Trustpilot Business account, and our Content Integrity Team would assess whether the review violated our guidelines for the specified reason. You're correct in mentioning that we don't delete business profiles from Trustpilot. This means that even after the account is deleted, customers can still search for your business, read old reviews, and write new ones at any time — you just won't be able to respond. Thanks, The Trustpilot Team

JM
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Jean M.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great way to inform customers about great companies

Reviewed 5 years ago
Pros

I love how honest they keep their reviews. Customers can read any review and know its from a real person and not from a biased party from within.

Cons

It should be easier to navigate to ones own review in the event one wanted to modify it. Being able to provide customers a direct link to their own review when a company is trying to make things right would help a ton.

Vendor response

Hi Jean, Thanks for the feedback! We love hearing that you're enjoying our open and transparent platform. We try to make things as easy as possible and are sorry for any trouble when navigating to reviews. We've let our team know of your feedback so please don't hesitate to reach out with any questions!

SS
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Scott S.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very easy setup and implementation, and the reviews definitely drive customers to us.

Reviewed 5 years ago

Trust - our customers read and trust the reviews that we receive.

Pros

The simplicity of setup and use make it hassle free. I also like the clean look and choice of customizations for the website reviews.

Cons

I realize this is a tough one to resolve, but it is difficult to quantify the value / conversions that come from TP reviews.

Vendor response

Hi Scott, Thanks for the feedback! We love hearing that you're enjoying a seamless Trustpilot experience so far. We apologize if you aren't able to see the value/conversions from Trustpilot reviews and will look into a way to change this for the future. Please don't hesitate to contact us with any questions or concerns. Let's upgrade the world with reviews!

DH
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Don H.

Automotive, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Trustpilot drives business

Reviewed 4 years ago

Trustpilot reviews have really helped us grow our business. Positive (and negative) reviews have given potential customers a high level of confidence to come to our shop. We've literally had people drive over 30 miles because of these reviews.

Pros

Easy to install on website; uses invoices data to proactively request reviews

Cons

Would like to be able to control the messaging on email review request a little easier

Vendor response

Hi Don, Thanks for the feedback! We love hearing that Trustpilot reviews are helping drive business for your company. We'll be sure to pass along your feedback regarding review invites over to our Product team. We hope you'll continue to power your business forward with Trustpilot reviews!

DC
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Desmond C.

Marketing and Advertising, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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They Cover a wide variety of websites

Reviewed 2 years ago

Before I jump on any website (especially money investing website), I visit Trustpilot. I just have this trust that I will get a relevant review, and up until now, I have not been disappointed.

Pros

It's really really easy to understand, almost every website you seek has a review already on Trustpilot. Their Trust score also helps to have an overview of the ratings. Another amazing feature is that company owners can claim their site and companies that have claimed their sites on Trustpilot are more trusted (to me) than unclaimed profiles.

Cons

Well, compared to Capterra review, their reviews are not really technical and doesn't review specific area of the said website or software. Meaning it doesn't ask questions regarding specific areas of what you are reviewing, it's just a title and your review. And I really wish they had a rewarding program of some sort.

Vendor response

Hi Desmond, Thanks for taking the time to leave us a review. It's great to hear that you're enjoying your Trustpilot experience so far. We'll definitely pass your feedback regarding our review format along to our team to look into for the future. Please don't hesitate to get in touch with any questions or concerns going forward. Let's upgrade the world with reviews!