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Trustpilot

Customer review management platform for online businesses

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(37)

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Trustpilot Reviews - Page 40

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1,139 reviews

Recommended

AR
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Verified reviewer

Market Research, 51-200 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Get reviews for your business the easy way

Reviewed 5 years ago
Pros

Customer support is very reactive, very helpful in order to get most of the tool and the reviews. It is possible to send links personalised for each one of your customers in order to get more reviews.

Cons

Not really any cons, it does the job. Price could be a problem as it's not a cheap tool.

Vendor response

Hi there, Thanks for taking the time to leave us a review. It's great to hear you're enjoying powering your business forward with Trustpilot reviews! We know what we do comes at a cost, but we'll definitely take your feedback regarding price into consideration as a future improvement. Let's upgrade the world with reviews!

SR
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Steven R.

Marketing and Advertising, 51-200 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good software to get reviews , easy to use and transparent.

Reviewed 4 years ago

Overall great , transparent software and easy to use.

Pros

Good software to get reviews , easy to use and transparent. All reviews are next to each other so very good to have an overall view.

Cons

Nothing much , software is transparent and good way to get reviews. Bad reviews should get a reminder that it can be changed after improvements.

Vendor response

Hi Steven, Thanks for the review! We love hearing that you're finding Trustpilot and our features easy to use. If there's ever anything we can do to improve your Trustpilot experience, please don't hesitate to get in touch. Let's upgrade the world with reviews!

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David F.

Consumer Services, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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It's Okay

Reviewed 4 years ago

Overall I think the experience with Trustpilot has been positive and simple.

Pros

I enjoy being able to leave reviews for products that I use on a daily basis. Trustpilot seems to have a good following for the reviews.

Cons

To be frank, they don't really offer the same rewards for leaving reviews as some other companies.

Vendor response

Hi David, Thanks for the feedback. It's great to hear you're enjoying sharing your experiences on Trustpilot. We'll definitely take your feedback about rewards for reviews into consideration for the future. We hope you will continue to use Trustpilot to read reviews, write reviews, and find companies.

xf
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xavi f.

Sports, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Essential

Reviewed 6 years ago
Pros

I use trustpilot to check online shops and products reviews and is so easy to identify which companies are the best ones.

Cons

They should provide a small business plan, because there is a big gap between the free plan and the first premium one.

Vendor response

Hi Xavi, Thanks for the review! It's great to hear you think Trustpilot is essential to check before buying online. Let's upgrade the world with reviews!

AR
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Verified reviewer

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We needed a better way to collect reviews.

Reviewed 6 years ago
Pros

The software is very easy to use especially with the ability to automate review collections. In addition the slack integration makes responding to reviews a breeze.

Cons

I would like a way for negative reviews to automatically open a ticket in zendesk, this would allow us to help unhappy customers right away.

Vendor response

Hi there, Thanks for the feedback. It's great to hear you're finding it easy to navigate and use Trustpilot. We'll be sure to pass along your feedback regarding our Zendesk integration over to the team. Please don't hesitate to contact us with any questions or concerns.

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Lacey C.

Leisure, Travel & Tourism, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Honesty!

Reviewed 2 years ago
Pros

I love the ability to challenge reviews customers leave. It really helps weed out the bad ones from those who just wanted to be ugly for a friend or whatever.

Cons

I don't really have anything I don't like about it. Satified thus far!

Vendor response

Hi Lacey, Thanks for your review! It's great to know that you're enjoying using our platform. Please don't hesitate to get in touch in the future if you have any questions around using our platform, it's functionalities, and best practices. Thanks, The Trustpilot Team

AW
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Annelies W.

Writing and Editing, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Trustpilot review

Reviewed 2 years ago
Pros

I love using Trustpilot to check what other people have to say about products and services before I make a purchase.

Cons

Sometimes there can be false/spam reviews.

RC
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Robin C.

Individual & Family Services, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My personal review of Trust Pilot

Reviewed 2 years ago

Nothing but good experiences and good reviews

Pros

The software is very user friendly we use it for satisfaction surveys all the time

Cons

There are no cons at all with this product

CC
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Cristina C.

Primary/Secondary Education, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Sono soddisfatta oppure no?

Reviewed a year ago

Ho recensito negativamente un’azienda che in seguito mi ha contattato per risolvere il disservizio.

Pros

È un modo semplice e rapido per recensire aziende e fornitori.È importante per sensibilizzare le aziende quando i servizi non sono adeguati

Cons

Nessuno in particolare e che abbia constatato di persona

Showing original review in Italian. See translation

Vendor response

Hi Cristina, Thanks for the kind words! We're super grateful for your feedback. If there's anything else we can do to help improve your Trustpilot experience, just give us a shout! Thanks, The Trustpilot Team

PS
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Patrick S.

Sports, 11-50 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Recensioni per tutti

Reviewed a year ago
Pros

Penso di avere aiutato i consumatori con le mie recensioni.E' facile da utilizzare e veloce nella pubblicazione.E' divertente assegnare "stelline" ai prodotti che ho utilizzato.E' molto utile per conoscere cosa ne pensano gli altri utenti di prodotti a cui sono interessato.

Cons

Spesso non capisco quando una recensione è autentica. Alcune sembrano scritte automaticamente da altri software.

Showing original review in Italian. See translation

Vendor response

Hi Patrick, Thanks for sharing! It's great to hear that you're enjoying sharing your experiences on our platform. We hope you will continue to use Trustpilot to read reviews, write reviews, and find companies you can trust. Thanks, The Trustpilot Team

DG
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Deb G.

Retail, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to Use System helped Jumpstart Online Reviews

Reviewed 5 years ago
Pros

Customized emails, integration with Facebook, extra opportunities to add promotional info

Cons

The initial set up process was not intuitive

Vendor response

Hi Deb, Thanks for the review. It's nice to hear you're finding our platform to be easy to use! So sorry if the initial setup wasn't what was expected. We've let our team know of your comments and hope you're enjoying upgrading the world with Trustpilot reviews!

MS
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Manuel S.

Sports, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Supervisión de reseñas fantastico

Reviewed 9 months ago
Pros

Un producto super fácil de utilizar y muy intuitivo, en donde la gestión de las reseñas es muy buena contando con una app para móvil.

Cons

A veces las reseñas son falsas y cuesta corregirlas.

Showing original review in Spanish. See translation

Vendor response

Hi Manuel, Thanks for the kind words! Thanks, The Trustpilot Team

MS
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Massimo S.

Hospitality, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Utile per la fidelizzazione del cliente

Reviewed a year ago
Pros

Attraverso questo software ho potuto agevolmente fidelizzare il cliente

Cons

Il prodotto non è così intuitivo da utilizzare

Showing original review in Italian. See translation

Vendor response

Hi Massimo, Thanks for the kind words! We're glad to hear that you're finding Trustpilot to be useful for customer loyalty. Thanks, The Trustpilot Team

GT
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Gonzalo T.

Automotive, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It is very useful to request your clients a feedback to help future ones

Reviewed 9 months ago
Pros

How the set up the surveys so we can get better reviews

Cons

Sometimes with a fake negative feedback are not well handled

Vendor response

Hi Gonzalo, Thanks for sharing with us. It's nice to know that you're finding Trustpilot to be a useful source for feedback. Thanks, The Trustpilot Team

KB
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Kevin B.

Computer Software, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Best Reviewing Platform - Just Not The One I Went With

Reviewed 3 years ago

They're great! It's just we went with a different reviewing platform and it's a hassle to make a transition but we've considered it at times.

Pros

It's possibly the best reviewing platform out there nowadays. I use the free version since it is rather expensive and difficult to transition from provider to provider.

Cons

It seems very limited in terms of what you can do when you try it out. It's also like you're forced to pay for it because people only go out of their way to leave bad reviews.

SM
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Stephanie M.

Arts and Crafts, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Ease of building customer care

Reviewed 4 years ago

Overall a great experience so far. I enjoy the site

Pros

It's easy to get started and continue use. Gives great and much needed feedbacks from customers along with building reputation

Cons

Not as easy to request customers leave their experience on the site at times. Some just don't use it

Vendor response

Hi Stephanie, Thanks for the feedback. We love hearing that you're enjoying a seamless user experience on Trustpilot so far. If you're ever having trouble with any part of our platform, please don't hesitate to get in touch with our team.

KP
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Kleo P.

Chemicals, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good tool for service reviews

Reviewed 2 years ago
Pros

Easy to find trustworthy reviews for services

Cons

Some additional screening of reviews before posting is needed

ac
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andreea c.

Hospitality, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great platform

Reviewed 6 months ago
Pros

I like that gives the opportunity to express your satisfaction/disappointment

Cons

I would like if more people were using it

Vendor response

Hi Andreea, Thanks for sharing with us. It's great to know that you're finding Trustpilot to be a great platform! Thanks, The Trustpilot Team

Ds
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Denise sharon U.

Hospitality, self-employed

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Comodo e intuitivo

Reviewed a year ago
Pros

Utilissimo servizio per offrire e visionare le valutazioni date ad un determinato bene o servizio.

Cons

Alcune recensioni non rispecchiano sempre la realtà

Showing original review in Italian. See translation

Vendor response

Hi Denise, Thanks for the feedback! It's great to hear that you're enjoying using our platform to share your experiences. Thanks, The Trustpilot Team

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Mark N.

Marketing and Advertising, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Which review partner to choose?

Reviewed 5 years ago

Trustpilot is one of the top review platforms to help grow brand loyalty as well as showcasing your customer service.

Pros

Easy to setup, household brand name, quick to start gathering reviews.

Cons

Nothing really, I have seen comments about difficult to remove reviews but this is governed beyond Trustpilot they are adhering to the rules set out by their review partner agreements.

Vendor response

Hi Mark, Thanks for the feedback! It's great to hear you're enjoying your Trustpilot experience so far. We hope you continue powering your business forward with Trustpilot reviews!

AR
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Verified reviewer

Hospital & Health Care, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Get reviews the easy way- hold your hand while you learn

Reviewed 5 years ago
Pros

Automates the review collection process, sends out the reminders to help me boost my rankings!

Cons

Cost- straight up was too expensive for our smaller business. There are several alternatives that we explored as well

Vendor response

Hi there, Thanks for the review! It's great to hear you're finding it easy to use our platform to collect reviews for your business. We know what we do comes at a cost & hope our different plans and pricing fits all businesses needs. But, we've let our team know of your comments too! We hope you continue enjoying your Trustpilot experience!

AR
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Verified reviewer

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Fantastic service which has helped boost our company Tradition Tours

Reviewed 6 years ago
Pros

Very simple to get clients to leave reviews, via automated email as well as via the online Trust Pilot portal

Cons

program sometimes has issues with 3rd party software. This is an issue we have come across when using the portal, though customer service have now released a work around to the issue

Vendor response

Hi there, Thanks for the review! We love hearing that you're enjoying using Trustpilot to boost your company. If you're ever having trouble with our platform, please don't hesitate to get in touch so we can help out ASAP. Let's upgrade the world with reviews!

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José Raúl P.

Real Estate, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very useful tool to share consumer experiences that helps others make better choices

Reviewed 2 years ago
Pros

quality, brand recognition, design, plenty of features

Cons

high pricing for emerged countries, hard to use for non-English speaking countries

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Vlad M.

Internet, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A great source of customer feedbacks

Reviewed 6 years ago
Pros

I really like having an ability to hear the voice of my customers and the fact that these feedbacks are used Google for the display ads!

Cons

It would be awesome to have more detailed information on the customer location because currently, I can only see that review was submitted by person from the United States

Vendor response

Hi Vlad, Thanks for the review. We love hearing that you're enjoying collecting customer feedback on Trustpilot. We'll be sure to pass along your feedback regarding location services to the team. Let's upgrade the world with reviews!

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Léa G.

Information Technology and Services, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

good software

Reviewed 8 months ago
Pros

Very good software and many different categories can be found

Cons

it can be a little bit expensive for small companies

Vendor response

Hi Léa, Thanks for the review. It's great to know that you're finding Trustpilot to be a good software! Thanks, The Trustpilot Team