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Trustpilot Logo

Trustpilot

Customer review management platform for online businesses

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(37)

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Trustpilot Reviews - Page 42

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1,139 reviews

Recommended

SG
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Sven G.

Marketing and Advertising, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Trustpilot Bewertung Alleseasy

Reviewed a year ago
Pros

Ich bin der Meinung dass Pilot ist mit eines der bekanntesten und seriösesten Rezessionssoftware.

Cons

Bis jetzt habe ich keine Nachteile entdeckt.

Showing original review in German. See translation

Vendor response

Hi Sven, Thank you for leaving us a review! We love to hear that you're enjoying using our platform. Your review made our day! We hope you continue enjoying your experience and please don't hesitate to reach out with any future questions or concerns. Thanks, The Trustpilot Team

CT
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Chana T.

Cosmetics, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Helpful but not always reliable

Reviewed a year ago
Pros

Very, very easy to use. Gives a very good and (hopefully) reliable view of companies and services. It is also very easy to set up to request reviews and if fake reviews are left for "you", they have a fairly good system to sort things out.

Cons

Many reviews do not really have all that much detail about anything specific so it can be hard to get a clear picture of what was not good, or what was particularly good.

Vendor response

Hi Chana, Thanks for sharing! We love hearing that you're finding it easy to use our platform. Thanks, The Trustpilot Team

CF
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Clément F.

Food Production, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Trustpilot, des avis qui font avancer

Reviewed a year ago
Pros

Le gros point fort est la communauté et la fiabilité du logiciel. Il est reconnu et le public lui fait plutôt confiance. C'est un gage de crédibilité.

Cons

On récolte plus d'avis de clients insatisfaits que de clients satisfaits.

Showing original review in French. See translation

Vendor response

Hi Clément, Thanks for sharing your feedback with us. It's nice to know that you've found Trustpilot to be a credible place for reviews. Thanks, The Trustpilot Team

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David N.

Nonprofit Organization Management, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for Checking Businesses!

Reviewed 6 years ago

It's great if you want to get information on businesses!

Pros

It's easy to use, it's free, and it has a lot of good information if you want to evaluate a business or software.

Cons

It may have some unreliable information, but overall, there are usually enough reviews to make the information consistent and reliable.

Vendor response

Hi David, Thanks for the review! It's so great to hear you're enjoying checking out reviews on businesses on Trustpilot. Let's upgrade the world with reviews!

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Jacob K.

Internet, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easiest way to check for credibility of anything online

Reviewed 6 years ago
Pros

You can trust the reviews and they actually reflect the true nature of whatever you are researching online.

Cons

The user interface needs some serious improvement and this sometimes makes it difficult to navigate the site.

Vendor response

Hi Jacob, Thanks for the review! We love hearing that you have put your trust into Trustpilot. We know we're not perfect and we'll be sure to pass along your comments regarding the interface to the team to improve upon. Let's upgrade the world with reviews!

RP
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Ria P.

Retail, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Trustpilot Review

Reviewed 3 years ago
Pros

What I like the most about Trustpilot is how it provides a snapshot of customer's experience. It also allows for us to find trends in things that are working or aren't and need improving.

Cons

My least favorite thing about Trustpilot is how it is easy for anyone to write a review without verifying being a customer of the service/product. Fraud reviews do not seem to be screened.

AR
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Verified reviewer

Hospital & Health Care, 201-500 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Improve CT

Reviewed 6 years ago

Good and responsive customer service

Pros

Easy to use and strait forward. Account manager is very helpful too

Cons

Not able to sync with our own review system

Vendor response

Hi there, Thanks for the feedback! It's nice to hear you've found Trustpilot to be easy to use and straightforward. We try to offer all the features that our users would find useful, but will definitely let our team know of your comments. Please don't hesitate to contact us with any questions you may have. Let's upgrade the world with reviews!

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Beau W.

Transportation/Trucking/Railroad, 501-1,000 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Works Well

Reviewed 5 years ago
Pros

We used the product for a few years and it always worked well

Cons

None that I can think of at this time ....

Vendor response

Hi Beau, Thanks for the feedback! It's great to hear you're enjoying powering your business forward with Trustpilot. Please don't hesitate to reach out in the future with any questions!

MM
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Maria M.

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Good to check reviews

Reviewed 6 years ago
Pros

I like having a place to go to check reviews of websites and businesses, I usually use it to check whether a company is legitimate

Cons

It can be lacking in the information it provides with the reviews, and I don't know who is posting the reviews

Vendor response

Hi Maria, Thanks for the feedback. Great to hear you're enjoying checking reviews on our platform. We'll definitely pass along your feedback regarding lack of information in reviews to the team to look into improving the form. Let's upgrade the world with reviews!

KC
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Kathryn C.

Higher Education, 1,001-5,000 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Helpful and trustworthy

Reviewed 5 years ago

Being able to source trustworthy reviews before committing to new tradespeople/companies

Pros

I can find genuine reviews on services that I trust from local people. It is also straightforward for leaving my own reviews.

Cons

There weren't any downsides to the software that I experienced. I would recommend it.

Vendor response

HI Kathryn, Thanks for the feedback. We love to hear you're enjoying reading reviews on Trustpilot. Please don't hesitate to get in touch in the future with any questions or concerns.

DK
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Dorota K.

Information Technology and Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Know your local customers a lot more!

Reviewed 2 years ago
Pros

How really simple it is to integrate it. You only need to add a "cc" mail to Trustpilot and they take care of everything else. The settings are simple and pretty adjustable so you can edit language, colors, text etc. This is really hepfull app to be more trustworthy for new bussiness

Cons

We use the free version and to uprgrade it cots hunderds of dollars monthly.

AR
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Verified reviewer

Insurance, 201-500 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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My organization uses TrustPilot to gain reviews from our clients.

Reviewed 6 years ago

We are able to capture reviews from our clients and either share them, or address issues that we may have not been aware of otherwise.

Pros

The reviews are organized, and the site is easy to use. We have several agencies within our organization and we're able to keep reviews separate, but also access all agencies in one login.

Cons

The notifications for service reviews are organized by 1-2 stars, 3 stars, and 4-5 stars, but the product review notifications are by each star. I would be nice if they were both by each star instead of groups for the service reviews.

Vendor response

Hi there, Thanks for the feedback! It's awesome to hear you're enjoying collecting customer reviews on Trustpilot. We'll definitely let our team know of your comments regarding notifications around product and service reviews. Please don't hesitate to get in touch with any other questions or concerns!

fb
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francesco b.

Health, Wellness and Fitness, 1,001-5,000 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Come captera è un portale alternativo

Reviewed 9 months ago

Io lo uso da consumatore, cerco le recensioni indicizzate per categorie, è molto utile per capire l'affidabilità di una azienda.

Pros

Recensioni complete per ogni categoria , strumento utile sia per i consumatori e le aziende, affidabilità delle recensioni.

Cons

Pe me nulla , a parte il fatto che i profili a pagamento sono avvero costosi ma per una azienda sono costi irrosori rispetto ai vantaggi.

Showing original review in Italian. See translation

Vendor response

Hi Francesco, Thanks for the feedback. It's great to know that you're finding Trustpilot to be a useful tool for consumers and companies! Thanks, The Trustpilot Team

DT
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Denise T.

Medical Practice, 5,001-10,000 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easiest survey tool out there

Reviewed 4 years ago

TrustPilot was a pleasant experience in surveys. Quick, brief, and to the point.

Pros

This survey was so easy, it was actually pleasant. Not time consuming like some surveys. Directly to the point.

Cons

I did not find any cons using Trust Pilot survey. It was easy and quick. Just what you want in a survey.

Vendor response

Hi Denise, Thanks for the feedback! It's great to hear you've found Trustpilot to be easy to use. We hope you'll continue using our platform to read reviews, write reviews, and find companies!

JM
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Jennifer M.

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great way to search products through reviews

Reviewed 6 years ago
Pros

It is a great way to look for softwares and compare and look through their reviews from users with experience.

Cons

Some softwares don't have many reviews and other softwares aren't listed so I have to still google search sometimes.

Vendor response

Hi Jennifer, Thanks for the review! It's great to hear you're enjoying reading customer feedback on our platform. We find that when you share your experience, you help others make better choices, and help companies up their game. Let's upgrade the world with reviews!

LT
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Layla T.

Entertainment, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for Customer Satisfaction

Reviewed 6 months ago
Pros

Trust Pilot is a great tool to use to gather and manage user reviews, as well as display customer feedback on websites and blogs to improve trust with new clients.

Cons

Trust Pilot starts at $250 a month at the time of this writing and so it is a bit of an investment, especially for small businesses.

Vendor response

Hi Layla, Thanks for the review! It's great to know that you're liking using Trustpilot for feedback. We've also made note of your comments around our plans and pricing for our team to look into. Thanks, The Trustpilot Team

BS
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Boris S.

Telecommunications, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Trustpilot - easy to use

Reviewed 2 years ago
Pros

Intuitive and very easy to understand. Give quick insight into rating of services and products.

Cons

First time it was not fully clear what it is about and what are the step one needs to follow.

EC
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Eva C.

Construction, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Very friendly staff and on top of their game

Reviewed 6 years ago

Easy review visibility on site

Pros

Your team is on its game all the time I appreciate the time they take to call and follow up

Cons

We have technology issues through our provider and I have no way within your system to correct it.

Vendor response

Hi Eva, Thanks for the review! It's great to hear you're enjoying working with Trustpilot. Please don't hesitate to contact us in the future with any questions or concerns!

AR
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Verified reviewer

Online Media, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall good experience

Reviewed 6 years ago
Pros

We needed a tool to provide further validation for our business and Trustpilot turned out to be a reliable way to do so

Cons

If someone reports a fake negative review it is not easy to have it removed

Vendor response

Hi there, Thanks for the review! We're happy to hear you're enjoying building customer trust with Trustpilot reviews. We'll be sure to pass along your feedback about reporting reviews over to the team to look into making a bit simpler. Let's upgrade the world with reviews!

AZ
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Alyssa Z.

Primary/Secondary Education, 51-200 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Trust Trustpilot!

Reviewed 6 years ago
Pros

Trustpilot is great for getting reviews or for doing research into companies.

Cons

It is some times difficult to get good clients/customers to leave reviews.

Vendor response

Hi Alyssa, Thanks for the review! It's nice to hear you're enjoying collecting customer feedback on Trustpilot. We definitely want to make it as easy as possible to have consumers share their experiences on Trustpilot. Please feel free to contact your Customer Success Manager for some tips and tricks to collecting reviews.

AR
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Verified reviewer

Education Management, 1,001-5,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Casual User

Reviewed 6 years ago
Pros

It's very easy to use and to gain value from.

Cons

The functionality of tagging the reviews for common themes. I wish it would auto-tag based on key words.

Vendor response

Hi there, Thanks for the feedback. It's great to hear you're finding Trustpilot to be easy to use. We'll definitely pass along your feedback regarding automatic tagging over to our Product team to look into more. Please don't hesitate to contact us with any future questions!

KT
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Kevin T.

Accounting, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nice review website

Reviewed 5 years ago
Pros

This site is great for seeing and providing honest reviews of companies. I have found some useful information about a company with which I place an order that turned out to be a complete scam.

Cons

There is nothing I dislike about this software.

Vendor response

Hi Kevin, Thanks for the review! It's great to hear you're loving Trustpilot and are finding checking reviews before buying to be useful. We hope you'll continue using Trustpilot in the future!

DN
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Danny N.

Market Research, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Trustpilot review

Reviewed 5 years ago

Overall I have a positive experience with trustpilot, I use it to monitor my client's opinions. Prior to using it I use trustpilot to see whether a site was a credible source, a scam, etc.

Pros

Easy to use Great way to get reviews on your site Email alerts Filter reviews by amount of stars Lets your company be viewed as more credible

Cons

The cost is very high, might scare away smaller business because of the pricing per month. Otherwise I don't have any other issues

Vendor response

Hi Danny, Thanks for the feedback. We love to hear you're finding Trustpilot to be a great way to get reviews on your site and build credibility. We know what we do comes at a cost, but will be sure to let the team know of your feedback regarding pricing. Please don't hesitate to get in touch with any future questions or concerns.

DM
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Davide M.

Food & Beverages, self-employed

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Il più affidabile sito di recensioni

Reviewed 2 years ago
Pros

Sicuramente l'affidabilità del sito, le recensioni sono tutte verificate

Cons

Non ho riscontrato nessuna problematica particolare

Showing original review in Italian. See translation

KA
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Kevin A.

Utilities, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The Hub For Great Reviews

Reviewed 2 years ago
Pros

A great user interface, great settings and functions which make navigating the website and all the reviews easy. Customer service is so enjoyable to talk to and deal with.

Cons

There is nothing wrong necessarily, just more updates to make the app really stand out from the crowd.