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Trustpilot

Customer review management platform for online businesses

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Trustpilot Reviews - Page 43

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1,139 reviews

Recommended

AR
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Verified reviewer

Retail,

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Overpriced rubbish

Reviewed 6 years ago
Pros

No pros were added to this review

Cons

Trustpilot adds nothing of value. There are a million better, cheaper alternatives. Trustpilot does hides its pricing, and you have to pay tonnes to get anything of any value

Vendor response

Hi there, Thanks for the feedback. We know what we do comes at a cost and offer plans ranging from Free to Enterprise to try to fit the needs of all different types of businesses. However, we know we're not perfect and will be sure to pass along your feedback to our team.

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Justin W.

Internet, 10,001+ employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Companies actually respond to reviews on trustpilot

Reviewed 5 years ago
Pros

I wrote a complaint to a subscription service I was using because it was not working for a few weeks, within 24 hours I got a response and was able to fix my situation.

Cons

After the initial response from a company, you have to provide information back so they can look into the situation, which delays the amount of time to resolution. They should have a way to store your info to provide if the company reaches out to resolve the issue.

Vendor response

Hi Justin, Thanks for the feedback! It's great to hear you were able to get in touch with the company you were looking for after leaving a Trustpilot review. That's what we're here for, to bring companies and consumers together and create better experiences for everyone. Let's upgrade the world with reviews!

JE
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Jon E.

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy way to post and find feedback

Reviewed 6 years ago
Pros

Easy to set up and easy post feedback. Gives the largest sample size of feedback of most of the providers out there.

Cons

Can allow single respondents to give very specific feedback that applies only to them. More negative responses.

Vendor response

Hi Jon, Thanks for the review! We're so happy to hear you're enjoying checking feedback on Trustpilot. Let's upgrade the world with reviews!

mb
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maria b.

Information Technology and Services, 201-500 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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utilissimo e immediata lettura

Reviewed a year ago
Pros

il prodotto è facilissimo da usare, bella la grafica, immediato nell'informazione agli utenti

Cons

non ho riscontrato per il momento nessuna particolare difficoltà

Showing original review in Italian. See translation

Vendor response

Hi Maria, Thanks for your review! We love to hear that you're finding Trustpilot to be useful and easy to use. Thanks, The Trustpilot Team

RW
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Richard W.

Financial Services, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Well designed reviews site that increases brand trust

Reviewed 3 years ago

Positive experience especially given their verification of purchase / buyers

Pros

Well designed tool for both consumers and brands that allows for transparency across all industries.

Cons

Overall scores across companies tend to be on the high side. This may be down to brands being able to easily manipulate their scores.

JS
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James S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great addition to a website to demonstrate company reputation

Reviewed 6 years ago
Pros

Interface is easy and integreation into business email can provide a good increase in the completion of reviews by customers.

Cons

Costings can be quite high especially for small businesses with a small web presence. It can take a while to build up enough reviews to get it displaying on Google results.

Vendor response

Hi James, Thanks for the review! It's great to hear you're enjoying a seamless Trustpilot experience. We do know what we do comes at a cost, but will be sure to pass along your feedback to the team. Let's upgrade the world with reviews!

SN
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Shivam N.

Writing and Editing, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It provides honest customer feedback

Reviewed 2 years ago
Pros

Trustpilot provides honest feedback from real customers.

Cons

I don't know if it has any cons as I didn't use this site for long.

Vendor response

Hi Shivam, Thanks for taking the time to leave us a review. It's great to know that you're enjoying using our platform for genuine reviews. Thanks, The Trustpilot Team

RH
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Rob H.

Retail, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Overall, pretty simple

Reviewed 4 years ago

It was easy enough, no complaints but not my first choice. I would probably prefer google reviews.

Pros

It was easy to rate/review companies. It makes it easy for the company to respond directly to you or in the review

Cons

I think it's a little limited. There's more options that would be beneficial for reviewing. It needs to have more categories and room for responding/following up. It would be better to rate a response from the company as well

Vendor response

Hi Rob, Thanks for your review! We love to hear that you've found it easy to leave reviews on Trustpilot. We'll definitely pass your feedback along regarding having more options when reviewing on our platform. We hope you will continue to use Trustpilot in the future!

AR
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Verified reviewer

Financial Services, 11-50 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great start for due diligence

Reviewed 5 years ago

Trustpilot is a great place to begin when performing due diligence on potential partners. The general consensus on Trustpilot often reflects the quality of the companies CS team.

Pros

The vast number of reviews on Trustpilot. Overall, there is a simple search function which allows easy navigation of the information.

Cons

Many of the reviews provided on Trustpilot offer little depth to them. They are, often, one sentence reviews.

Vendor response

Hi there, Thanks for taking the time to leave us a review. We love hearing that you're finding it easy to search and find info on our platform. We'll be sure to pass along your feedback regarding 1-sentence reviews over to the team to look into improving upon for the future. Please feel free to get in touch in the future with any questions!

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Amanda B.

Design, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Place to Boost the Authority of your Company!

Reviewed a year ago

Intuitive dashboard, fast and easy to use.

Pros

Trust Pilot makes it easy to collect honest reviews an shos off the authority of your company to third parties. The dashboard is fairly intuitive and controls on feedback are only those which are strictly necessary. It naturally gives users the impetus to give honest reviews which makes it trustable. It's easy to use to build the authority of your brand!

Cons

Too few options in terms of feedback control.

Vendor response

Hi Amanda, Thanks for leaving us a review! We love knowing that you're finding our platform to be easy to use and that you've put your trust into Trustpilot. Thanks, The Trustpilot Team

AR
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Verified reviewer

Marketing and Advertising, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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I'm using it as it's the most widely used consumer review software, but there is room for improvemen

Reviewed 2 years ago
Pros

I like how easy it is to get and reply to customer reviews.

Cons

The integration is not perfect as some of the website builders that I'm working with don't provide Trustpilot integration which means that review requests have to be sent out manually which is a bit of a waste of time.

CU
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Chioma U.

Apparel & Fashion, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Trust pilot Review

Reviewed 3 years ago

My overall experience with the software will be an excellent review.

Pros

What I like most about the software is the beginners friendly user interface. It's easy to use and get started. They truly promote and protect trust.

Cons

What I like least about the software is the limited countries/ regions available in the search bar.

CC
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Craig C.

Automotive, self-employed

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good software to make reviews and check reviews

Reviewed 3 years ago
Pros

Great way to make reviews and check reviews of a place of interest

Cons

I haven't found any cons about this software

JS
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Joaquin S.

Accounting, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good website to share opinions

Reviewed 6 months ago

A website that is easy to use and that meets the objective of showing people's opinions about an application

Pros

Many people use this page, so it is easy to search for opinions about a company of interest to you.

Cons

The opinion filter is sometimes precarious, you find many reviews that will not be useful to you.

Vendor response

Hi Joaquin, Thanks for sharing with us! It's great to know that you're liking using Trustpilot to share opinions. Thanks, The Trustpilot Team

AM
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Areeb M.

Arts and Crafts, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trustpilot Review

Reviewed 2 years ago
Pros

It is very helpful for me to find software which are value for money and used by others by reading their reviews about software I can find right software. It is very amazing. I love it.

Cons

It is very simple and easy to manage all the reviews of software.

AR
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Verified reviewer

Human Resources, 1,001-5,000 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Cool tool for product and company reviews

Reviewed 4 years ago

Trustpilot is a helpful tool to research new companies before buying products or services.

Pros

I like that you can go on and read reviews on companies. It helps make decisions when looking to buy new products and services.

Cons

It is sometimes hard to know if the reviews left by consumers are legitimate or if they have been asked to leave a review by the company.

Vendor response

Hi there, Thanks for the feedback! We're glad to hear Trustpilot has been helpful in making purchasing decisions. We work around the clock to safeguard our platform and combat fake reviews and you can read a bit more about that here https://trst.pl/2NZK42C. If you ever have any questions or concerns, please don't hesitate to get in touch.

AR
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Verified reviewer

Food & Beverages, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Solid App

Reviewed 6 years ago
Pros

Easy to navigate UI. Reporting is solid.

Cons

Could use additional logic on deploying emails.

Vendor response

Hi there, Thanks for the review! It's great to hear you're enjoying an easy to use experience on Trustpilot. We'll definitely pass along your feedback regarding email invites over to our development team. Let's upgrade the world with reviews!

RG
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Rachel G.

Marketing and Advertising, 201-500 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Well renowned review platform

Reviewed a year ago
Pros

This is a well know review platform which people respect. That is a big positive. The interface is relative easy to use and they are lots of built in features.

Cons

It can be difficult to set up reviews for google if you don't initally complete the setup. The support is okay, but sometimes they can be slow to respond or find a solution.

Vendor response

Hi Rachel, Thanks for your review! It's great to know that you're finding Trustpilot to be easy to use with lots of features. We're so sorry if there was any delay in responses from our end. We've passed along your feedback to our teams to improve upon moving forward. Thanks, The Trustpilot Team

FA
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Francesco A.

Wholesale, 501-1,000 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Recensione trustpilot

Reviewed 9 months ago

Molto interessante e affidabile

Pros

Una delle migliori applicazioni di recensione che ci sono, si capisce tutto in quello che vuoi cercare e c’è massima affidabilità nelle persone che recensiscono

Cons

Non ho trova nulla che non piacesse sinceramente

Showing original review in Italian. See translation

Vendor response

Hi Francesco, Thanks for sharing with us! We love hearing that you're liking using our platform and haven't found anything you don't like! Thanks, The Trustpilot Team

AR
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Verified reviewer

Higher Education, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Leads in Customer Review Management

Reviewed 5 years ago

Trustpilot helps in gathering customer feedback that further improves the business. Constructive reviews are appreciated and received accordingly, thanks to Trustpilot.

Pros

Trustpilot excels in creating, designing, and sending out review forms for clients that helps the company grow through customer feedback. It also helps integrate third party applications as well as respond fittingly from customers' review.

Cons

No problems encountered at all. The website is smooth and intuitive.

Vendor response

Hi there, Thanks for the feedback. It's so nice to hear you're enjoying collecting customer feedback with Trustpilot. We hope you'll continue powering your business forward with reviews!

TH
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Tesa H.

Retail, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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How the other company got my review for their product

Reviewed 3 years ago

Easy and straight to the point and it didn't take long to use

Pros

The software was super easy to use and was made user friendly where anyone would have ease using it .

Cons

I really didn't see any cons, I was only using it to give a review for an online store that I had made a purchase.

AG
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Adam G.

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use

Reviewed 6 years ago
Pros

This platform was pretty easy to implement and install. It helped to show the value and trust for our client's brand and product on their new site.

Cons

No cons were added to this review

Vendor response

Hi Adam, Thanks for the feedback! We love hearing that you're finding Trustpilot to be easy to use. Let's upgrade the world with reviews!

AS
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Ashley S.

Food & Beverages, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Trustpilot Review

Reviewed 2 years ago

It's been a wonderful experience so far.

Pros

I like that I have the ability and full control to give my genuine and honest opinion to help companies out.

Cons

There's nothing I don't like about this program.

Rl
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Robert l.

Wireless, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Trustpilot

Reviewed a year ago
Pros

Good customer service within the app software

Cons

Some businesses associated can be misleading

Vendor response

Hi Robert, Thanks for your feedback! It's great to know that you're enjoying working with our team. Thanks, The Trustpilot Team

LM
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Luisa M.

Marketing and Advertising, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Ottenere le recensioni non è mai stato così facile

Reviewed a year ago
Pros

È un ottimo portale per gestire le recensioni.Molto intuitivo e facile da usare.Ha tante funzionalità ed è molto utile per sapere le opinioni della gente

Cons

È troppo costoso e non tutti possono acquistarlo.

Showing original review in Italian. See translation

Vendor response

Hi Luisa, Thanks for sharing with us. It's great to know that you're finding our platform to be a great portal to manage reviews. Thanks, The Trustpilot Team