App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Trustpilot Logo

Customer review management platform for online businesses

(37)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Trustpilot Reviews - Page 44

Filter reviews by

Overall rating


Company size


Industry


Time used


1,149 reviews

Recommended

RG
AvatarImg

Rachel G.

Marketing and Advertising, 201-500 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Well renowned review platform

Reviewed a year ago
Pros

This is a well know review platform which people respect. That is a big positive. The interface is relative easy to use and they are lots of built in features.

Cons

It can be difficult to set up reviews for google if you don't initally complete the setup. The support is okay, but sometimes they can be slow to respond or find a solution.

Vendor response

Hi Rachel, Thanks for your review! It's great to know that you're finding Trustpilot to be easy to use with lots of features. We're so sorry if there was any delay in responses from our end. We've passed along your feedback to our teams to improve upon moving forward. Thanks, The Trustpilot Team

FA
AvatarImg

Francesco A.

Wholesale, 501-1,000 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Recensione trustpilot

Reviewed 10 months ago

Molto interessante e affidabile

Pros

Una delle migliori applicazioni di recensione che ci sono, si capisce tutto in quello che vuoi cercare e c’è massima affidabilità nelle persone che recensiscono

Cons

Non ho trova nulla che non piacesse sinceramente

Showing original review in Italian. See translation

Vendor response

Hi Francesco, Thanks for sharing with us! We love hearing that you're liking using our platform and haven't found anything you don't like! Thanks, The Trustpilot Team

AR
AvatarImg

Verified reviewer

Higher Education, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Leads in Customer Review Management

Reviewed 6 years ago

Trustpilot helps in gathering customer feedback that further improves the business. Constructive reviews are appreciated and received accordingly, thanks to Trustpilot.

Pros

Trustpilot excels in creating, designing, and sending out review forms for clients that helps the company grow through customer feedback. It also helps integrate third party applications as well as respond fittingly from customers' review.

Cons

No problems encountered at all. The website is smooth and intuitive.

Vendor response

Hi there, Thanks for the feedback. It's so nice to hear you're enjoying collecting customer feedback with Trustpilot. We hope you'll continue powering your business forward with reviews!

TH
AvatarImg

Tesa H.

Retail, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

How the other company got my review for their product

Reviewed 3 years ago

Easy and straight to the point and it didn't take long to use

Pros

The software was super easy to use and was made user friendly where anyone would have ease using it .

Cons

I really didn't see any cons, I was only using it to give a review for an online store that I had made a purchase.

AG
AvatarImg

Adam G.

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to use

Reviewed 6 years ago
Pros

This platform was pretty easy to implement and install. It helped to show the value and trust for our client's brand and product on their new site.

Cons

No cons were added to this review

Vendor response

Hi Adam, Thanks for the feedback! We love hearing that you're finding Trustpilot to be easy to use. Let's upgrade the world with reviews!

AS
AvatarImg

Ashley S.

Food & Beverages, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Trustpilot Review

Reviewed 2 years ago

It's been a wonderful experience so far.

Pros

I like that I have the ability and full control to give my genuine and honest opinion to help companies out.

Cons

There's nothing I don't like about this program.

Rl
AvatarImg

Robert l.

Wireless, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Trustpilot

Reviewed a year ago
Pros

Good customer service within the app software

Cons

Some businesses associated can be misleading

Vendor response

Hi Robert, Thanks for your feedback! It's great to know that you're enjoying working with our team. Thanks, The Trustpilot Team

LM
AvatarImg

Luisa M.

Marketing and Advertising, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Ottenere le recensioni non è mai stato così facile

Reviewed a year ago
Pros

È un ottimo portale per gestire le recensioni.Molto intuitivo e facile da usare.Ha tante funzionalità ed è molto utile per sapere le opinioni della gente

Cons

È troppo costoso e non tutti possono acquistarlo.

Showing original review in Italian. See translation

Vendor response

Hi Luisa, Thanks for sharing with us. It's great to know that you're finding our platform to be a great portal to manage reviews. Thanks, The Trustpilot Team

AvatarImg
AvatarImg

Anthony G.

Graphic Design, 51-200 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy way to share your experiences

Reviewed 6 years ago
Pros

It is very quick and easy to submit a review. You can do one in less than five minutes.

Cons

Nothing to dislike really. Pretty basic stuff. Done well.

Vendor response

Hi Anthony, Thanks for the review! It's so nice to hear you're finding it easy to share your experience on Trustpilot. Let's upgrade the world with reviews!

AR
AvatarImg

Verified reviewer

Retail, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trust Pilot has made collecting reviews simple

Reviewed 6 years ago
Pros

ability to upload emails and send requests with ease and rely to our customers reviews in a timely manor

Cons

No cons were added to this review

Vendor response

Hi there, Thanks for the review. We're happy to have made the review collection process simple and easy. Let's upgrade the world with reviews!

GT
AvatarImg

Giel T.

Retail, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Website vol met fake reviews

Reviewed 2 years ago

Klantenservice is beneden peil.

Pros

Plaatsen zelf fake reviews om webshops over te halen klant te worden

Cons

Overduidelijke onjuiste reviews bedoelt voor concurrenten worden niet verwijderd.

Showing original review in Dutch. See translation

RP
AvatarImg

Rushabh P.

Internet, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Honest Opinion on Trustpilot

Reviewed 2 years ago
Pros

The best part is that widgets are very easy to embed into our shopify stores

Cons

If the software is filtered and regulated it will be very helpful for the customers

RG
AvatarImg

Rosela G.

Government Relations, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ottima affidabilita'

Reviewed a year ago

La ritengo un'esperienza di buona affidabilita'

Pros

Mi piace la sua facilita' d'uso e soprattutto l'interazione che offre tra clienti-diretti interessati

Cons

non ne ho trovato di difetti ma come sempre penso che sia migliorabile

Showing original review in Italian. See translation

Vendor response

Hi Rosela, Thanks for the feedback! We're happy to hear that you're finding it easy to use our platform. Thanks, The Trustpilot Team

sj
AvatarImg

sweety j.

E-Learning, 501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

customer trustworthy platform

Reviewed a year ago

as of now great ................looking for wrad for better best adaption of technology

Pros

like the management which helps to connect and build trust with customers

Cons

less option to get in conrtact with the customers

Vendor response

Hi, Thanks for the kind review! It's nice to know that you're enjoying using our platform to build trust with customers. Thanks, The Trustpilot Team

PP
AvatarImg

Pasquale P.

Transportation/Trucking/Railroad, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

affidabile

Reviewed 2 years ago
Pros

La consulto ogni volta che possa prima di scegliere qualsiasi cosa dal ristorante al software da scaricare!

Cons

facile da usa e interpretare non saprei come migliorarlo

Showing original review in Italian. See translation

AN
AvatarImg

Alex N.

Education Management, 1,001-5,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Neat software

Reviewed 2 years ago

Truly a good and genuine review company that you can trust

Pros

Ease of use Reliability of the reviews Many companies to review Free and paid plans

Cons

I dont really have any cons about this software

JW
AvatarImg

Jennie W.

Education Management, 201-500 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

New Way To Review

Reviewed 4 years ago

Super easy to use and to leave feedback with for online purchases.

Pros

The software was really easy to use and make a review about an item I purchased from Walmart. It explained exactly what I was using it for.

Cons

The graphics and format could be a little more updated instead of so bland. They need to add more color or fonts.

Vendor response

Hi Jennie, Thanks for your review! We're so happy to hear that you're enjoying a seamless experience with Trustpilot so far. We'll be sure to let our design team know of your feedback regarding our graphics and format so we can improve in the future. Thanks again!

JB
AvatarImg

Jean B.

Consumer Services, 1,001-5,000 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Tracking users' trust

Reviewed 7 months ago
Pros

This tool offers a great way to track the user experience with your software or company.

Cons

The reviews can be confusing at times and reviewers are hard to contact for follow ups

Vendor response

Hi, Thanks for the feedback. It's great to know that you're liking using Trustpilot to gain insights from user experiences. Thanks, The Trustpilot Team

AvatarImg
AvatarImg

Sara d.

Higher Education, 501-1,000 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Utilità di Trustpilot

Reviewed a year ago
Pros

Il softwar permette di farsi un’idea di aziende o società prima di fare acquisti online e così le recensioni negative sono di grande aiuto ai nuovi possibili clienti

Cons

Non sono riuscita immediatamente a trovare tutte le recensioni che erano segnalate

Showing original review in Italian. See translation

Vendor response

Hi Sara, Thanks for your feedback. We love hearing that you're enjoying using our platform to find trusted companies. If you go to the company activity tab on a company profile page, you will be able to see lots of info, but also flagging activity of that company. Thanks, The Trustpilot Team

AR
AvatarImg

Verified reviewer

Real Estate, 5,001-10,000 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

You find exactly what you want...

Reviewed 5 years ago

It was great! Will definitely use again

Pros

We found our drone photographer and the outcome was amazing. He got everything we asked for.

Cons

The specific tasks you want to find reviews on can be time consuming.

Vendor response

Hi there, Thanks for the review! So happy to hear you found a drone photographer with 5 star pictures - that's what we're here for: to bring companies and consumers together to create ever-improving experiences for everyone. We'll be sure to let the team know of your feedback regarding searching through reviews being time consuming. Please don't hesitate to get in touch in the future with any questions or concerns!

AR
AvatarImg

Adnan R.

Automotive, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Communicating online with client

Reviewed 2 years ago

very well

Pros

Helping me to understand the customer's point of view about the product

Cons

They are not offering money for review which is not a good thing

AR
AvatarImg

Verified reviewer

Accounting, 11-50 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Pretty good

Reviewed 5 years ago

This is the most trustful app. Sometimes companies rely on it too much.

Pros

It's simple and easy to use.. There is no complicated function and anyone can leave reviews easily..

Cons

It would be great if there is Language search options. Sometimes customers leave reviews in another language.

Vendor response

Hi there, Thanks for taking the time to share your experience with us. It's great to hear you're finding Trustpilot to be an easy to use platform. You should be able to filter by language on a company profile page, but if you're having trouble finding this, please let our Support Team know at support@trustpilot.com.

RF
AvatarImg

Rene F.

Facilities Services, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Première fois que je vais sur cette application à la demande de la société qui fait l'entretien de lon adoucisseur

Reviewed a month ago

Cela s'est bien passé pour une première

Pros

C'est bon à savoir pour recommander une société

Cons

Aucun....c'est une première......et un nouveau site pour moi....pas habitué à cela

Showing original review in French. See translation

Vendor response

Hi, Thanks for your review. It's great to know that you're enjoying your Trustpilot experience so far! Thanks, The Trustpilot Team

AvatarImg
AvatarImg

Sujith K.

Information Technology and Services, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Alternative to capterra

Reviewed 6 years ago
Pros

If you find reviews for a product to bias and overwhelming which might make you hard to believe , you could always choose trustppliot to verify. trustpilot uses the same standards as capterra does and lets you view honest opinions about products

Cons

no cons as such but have always been using it as a reference but not on a day to day basis

Vendor response

Hi Sujith, Thanks for the review! It's great to hear you've put your trust into Trustpilot. We hope you'll find yourself using Trustpilot on a more day to day basis in the future. Let's upgrade the world with reviews!

SO
AvatarImg

Stephanie O.

Higher Education, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

My go to site for reviews on companies

Reviewed 8 months ago
Pros

I love trustpilot because it’s the best place to get real reviews about a company/ organizations

Cons

I don’t have any bad reviews about trust pilot.

Vendor response

Hi Stephanie, Thanks for your review. It's great to hear that Trustpilot is your go-to site for reviews! Thanks, The Trustpilot Team