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Trustpilot

Customer review management platform for online businesses

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Trustpilot Reviews - Page 6

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861 reviews

Recommended

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Kenneth P.

Marketing and Advertising, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Earn Instant Trust and Crediblity Online—And Automate It

Reviewed 3 years ago

The ability to automatically request ratings and reviews—and build an online portfolio of those reviews over time...Giving you a way to build credibilty and trust with cold website visitors.

Pros

We use this for our eCommerce clients and also lead gen / transactional websites. It's a recognizable brand that consumers know and trust—and they have decent features around automating feedback to offload the task of requesting reviews.

Cons

Pretty expensive for small businesses. There are some knock-offs out there that aren't as well known or polished but provide similar value. If the cost was lower it would be killer for SMBs with tight budgets.

Vendor response

Hi Kenneth, Thanks for taking the time to leave us a review! We love hearing that you're enjoying using Trustpilot for your eCommerce clients. We know what we do comes at a cost, but are hopeful that our pricing plans can work for all types of businesses. Please don't hesitate to reach out in the future with any questions or concerns!

EW
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Emily W.

Consumer Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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What a great review platform that can "live" on your website, Facebook page, e-mail signature, etc.

Reviewed 5 years ago

This is another great review software. I love that all the reviews show up and I have the opportunity to respond to each and every one. I like that I have lots of different options to share and highlight reviews whereever I'd like (Facebook, website, e-mail signtare, Twitter, etc).

Pros

I like that this is an impartial review software. We have no ability to edit our reviews (which I suppose could be good or bad) but we are given the opportunity to respond to reviews, which is also published. I love the image generator which really highlights and gives you the opportunity to share great reviews. I love that there is a widget so you can strategically place reviews where you would like them seen (Facebook, e-mail signatures, website, etc). What I REALLY liked is that I was contacted by TrustPilot to give more feedback after answering a quick survey. Any company that cares enough to schedule a call from Copenhagen (I'm in the US) shows me that they truly care about their product and what the customer really wants.

Cons

I've already given feedback to the developer of my dislikes, but I'll mention them here too...even though I suspect they'll be changed shortly. I would like our company name to show in the image generator and for the ability to feature longer reviews.

Vendor response

Hi Emily, Thanks for taking the time to leave us a review! It's great to hear you're enjoying using our features to power your business forward. Thanks for passing along your feedback regarding the image generator and longer reviews to our team. We'll be sure to follow up with them as well. We hope you'll continue upping your company's game with Trustpilot reviews!

VA
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Valerie A.

1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Verified reviews, manual invitations, great customer service

Reviewed 5 years ago

verified reviews, main customer service person, google seller ratings

Pros

We can actually verify all reviews come from real customers. The reporting system is well-engineered and makes it easy to deal with fake reviews. We feel like Trustpilot 'has our back' in the review-space!

Cons

We wish randoms couldn't review organically without going through some type of verification. Trustpilot is great after-the-fact dealign with those situations, but would be fantastic to avoid it altogether.

Vendor response

Hi Valerie, Thanks for the review! We love hearing that you're enjoying your Trustpilot experience so much. We'll be sure to pass along your feedback regarding organic reviews to the team. We hope you'll continue powering your business forward with Trustpilot reviews!

AR
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Anonymous Reviewer

Verified reviewer

Hospital & Health Care, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good, but pricey

Reviewed 5 years ago

Stellar reputation product

Pros

Trustpilot is next to Ekomi the tool when it comes to collecting reviews. It's got the most trusted user base, most integrations and therefore was good for me when I implemented it at a large startup. The API is also stellar and for managing reputation it's a solid vendor to use.

Cons

The pricing for a software, that collects reviews is just too high for us, especially since we are a startup. If you generate a ton of reviews and need a larger package of Trustpilot it'll cost you a good amount of money in the long run and there are cheaper (but worse) alternative. I also didn't like Trustpilot pushing their snippet to us all the time through their account managers.

Vendor response

Hi there, Thanks for the feedback. We love hearing that you've enjoying our integrations and features on Trustpilot! We do know what we do comes at a cost, but we'll be sure to pass your feedback along to our team.

ks
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kelsey s.

Retail, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I love Trustpilot!

Reviewed 4 years ago
Pros

We use Trustpilot to gain user reviews based on our products and customer service. It has really helped us to gather customer feedback so that we can improve!

Cons

The process to set up links to send to customers takes a while. It would be nice to have a way to simply copy and past a "click here" link rather than us having to generate ourselves. Also, it requires an email address. It would be nice to only require the customer name. Also, a few of our reviews have been deleted because of assumed "fraud" when they were not fraud at all. So we lost some good, honest reviews because of that.

Vendor response

Hi Kelsey, Thanks for the review. It's nice to hear you love Trustpilot! We'll be sure to pass along your feedback regarding set up process and reported reviews over to the relevant teams so they can improve. We hope you'll continue powering your business forward with Trustpilot reviews!

AR
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Anonymous Reviewer

Verified reviewer

201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent tool to gain insights into what your customers experience with your business.

Reviewed 5 years ago
Pros

It's simple to use and manage. Requests for reviews are sent automatically after we ship customer orders. Each review is associated with an order ID making it easy to find customers leaving a negative review and resolve issues.

Cons

Sometimes their website is buggy and will not open. Also the price goes up every year even if you don't select additional services.

Vendor response

Hi there, Thanks for the review! We love hearing that you're enjoying using our platform to invite customers to share their feedback. We apologize for any trouble when trying to use our site. We've let our tech team know of your comments to hopefully avoid this in the future. Please don't hesitate to contact us with any questions or concerns. Let's upgrade the world with reviews!

SD
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Samantha D.

Renewables & Environment, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for Online Businesses

Reviewed 4 years ago

Wonderful. CSR always promptly answers any question and takes the time to explain new features via phone.

Pros

They have good SEO integration and well designed, modern looking plugins for your website. There customer support is fantastic and they always inform you and will walk you through any updates.

Cons

The name isn't as well known as other localized reviewing tools.

Vendor response

Hi Samantha, Thanks for the feedback! It's great to hear you're loving the benefits of having Trustpilot reviews. Please don't hesitate to contact us in the future with any questions or concerns!

CS
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Chris S.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nothing short of fantastic!

Reviewed 5 years ago

We have been able to receive real-time insight on our clients' satisfaction levels vs our targeted service levels.

Pros

Trustpilot is very straightforward in terms of use along with a visually-pleasing layout for our clients to reference and utilize.

Cons

Though I would not say there is anything I particularly dislike about Trustpilot, I believe a good additional feature to include in future versions would be to allow businesses being reviewed to have an opportunity to work with reviewers placing negative reviews to amend any issues prior to the reviews being publicly posted. Every now and then, we receive negative reviews that are simply unwarranted with no prior context. Often times these reviewers can easily be encouraged to rescind their harsh take after.

Vendor response

Hi Chris, Thanks for the review! We love hearing that you're enjoying your Trustpilot experience so far. We'll be sure to pass along your feedback regarding working with customers before negative reviews are posted to the team to look into more. Please don't hesitate to contact us in the future with any questions or concerns. Let's upgrade the world with reviews!

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Saddam H.

Verified reviewer

Marketing and Advertising, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great platform, worst customer service. DO NOT sign a Contract

Reviewed 3 months ago

We are a business and we understand the value of good customer experience. I am not writing this out of frustration but cautioning other companies on their neglect towards their customers. I would have cancelled any such agreement in a heartbeat had I known my client didn't get any value and still paid for a year.

Pros

The platform itself is very valuable and is a good way for reputation management.

Cons

They locked us in a contract where they promised features we weren't eligible for. Paid for a year.At renewal date we tried to cancel and they said renewal was done 2 days ago and now we have to pay another full year because there was a clause in the fine print for auto renewal.Even though I expressed to them multiple times, we were locked in a contract first year and we didn't get any benefit from it, they still didn't care and stopped responding.Extremely pushy to close you on a sales call and no customer service after. Terrible, please do not sign anything with them.

Vendor response

Hi Saddam, Thanks for your feedback. All changes and cancellations to your account must be done within your contract terms. Our teams are always available to help out and apologize if you feel that they didn't give you the support you were looking for. Please feel free to get in touch with your Customer Success Manager or our Support team here https://support.trustpilot.com/hc/en-us/requests/new if you have further questions or concerns. Thanks, The Trustpilot Team

JB
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Jonathan B.

Real Estate, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Trustpilot is extremely organized and well-structured! Plus, very easy functions!

Reviewed 5 years ago

Data can be easily accessible and showcased without the need to dig too much into the reports.

Pros

The graphs are clear and accurate as it updates consistently! It's also great to see the algorithms make sense to its best ability without having to struggle with the data.

Cons

It took a while to understand certain dynamics, but after the first few uses it becomes more understandable.

Vendor response

Hi Jonathan, Thanks for the review. It's great to hear you're enjoying your Trustpilot experience so far. We hope you'll continue powering your business forward with Trustpilot reviews!

MV
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Mariah V.

Consumer Electronics, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Professional and Easy To Use

Reviewed 4 years ago

Trustpilot is a great place to showcase all of our customer reviews, good or bad. It is an great way for potential customers to get a honest idea about what our current customers think about their experience with us.

Pros

We really appreciate the automation and design of emails sent.

Cons

Our least favorite part of this is the cost.

Vendor response

Hi Mariah, Thanks for the feedback. It's great to hear you're enjoying showcasing your customer reviews on Trustpilot. We know what we do comes at a cost, but will pass along your feedback regarding prices over to our Product team. Let's upgrade the world with reviews!

AC
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Angel C.

Food & Beverages, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Credebilidad para sitios web

Reviewed 3 months ago

Desde hace varios años estoy utilizando la plataforma Trustpilot y forma parte de mi vida por que me ayuda totalmente a la hora de utilizar o registrarme en cualquier plataforma web, puedo estar convencido y seguro cuando navego por internet y necesito entrar en sitios webs y Trustpilot es mi protector, enseguida puedo ver si el sitio web es digno de confianza o no.

Pros

Me encanta Trustpilot por que me ayuda a poder utilizar plataformas web de las que no estoy seguro y estoy utilizando por primera vez, cuando veo el emblema de Trustpilot estoy convencido al 100 % que ese sitio funciona correctamente

Cons

No hay nada negativo, todas las funciones y ayuda que presta esta plataforma son imprescindibles.

Showing original review in Spanish. See translation

Vendor response

Hi Angel, Thanks for your review! We're glad to know that you love Trustpilot and have put your trust into our platform. We hope you will continue enjoying using Trustpilot going forward! Thanks, The Trustpilot Team

BB
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Billy B.

Verified reviewer

Computer Software, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All businesses should use TrustPilot - Customer reviews are so valuable!

Reviewed 4 years ago
Pros

TrustPilot is super easy to use and is a valuable tool for connecting with your customers to get real feedback. I manage our website and it' was very easy to add reviews to on our website. The styling and colors look great too. They add a professional touch to our overall website. They have a ton of widgets to use and we plan to use them throughout our entire website to provide proof. Our customer success manager is very prompt and very helpful. I have nothing but great things to say about TrustPilot. Use their service!

Cons

One minor issue - I can't get their website to work on Chrome for Mac, every area loads a blank white page. The website works just fine in Firefox though, so not a huge deal, but definitely something they might need to look into as I might not be the only user experiencing that problem.

Vendor response

Hi Billy, Thanks for taking the time to leave us a review! It's great to hear you're building brand trust with Trustpilot reviews - that's what we like to hear. We're so sorry for any trouble when trying to load our site. We've passed along your feedback to our development team to look into improving ASAP. We hope you'll continue to power your business forward with Trustpilot reviews!

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Sean M.

Verified reviewer

Insurance, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

The standard

Reviewed 4 years ago
Pros

Trustpilot is easy to use and integrates flawlessly with our websites. It's been a valuable visual tool for landing page testing–helping potential clients understand our value.

Cons

Nothing noteworthy. We have never had issues with implementation or review management.

Vendor response

Hi Sean, Thanks for the feedback! It's great to hear you've been able to easily integrate Trustpilot reviews on your landing pages to help build customer confidence. Please don't hesitate to contact us if you ever have any questions. Let's upgrade the world with reviews!

JM
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Jeddore M.

Building Materials, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great, unbiased reviews

Reviewed 2 years ago

Trustpilot has definitely helped our business showcase how much our customers love our products. It was easy to implement, their platform is very easy to use, and their staff is knowledgeable.

Pros

I like that the software allows for unedited, unbiased reviews; giving it credibility. Like any business, we have received a couple of negative reviews, but having the ability to reply to the complaint is a great way to maintain credibility.

Cons

The software is definitely expensive. For some of their best features, you will need to upgrade to a non-standard pricing plan.

Vendor response

Hi Jeddore, Thanks for the feedback. We're glad to hear that you're enjoying responding and managing your reviews on Trustpilot. We do know what we do comes at a cost, but hope our different plans and pricing packages match every business's needs. Please don't hesitate to get in touch in the future with any questions or concerns.

KF
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Katelyn F.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Better than Yelp! My CX team can provide same day support, but I wish there was an inbox feature.

Reviewed 5 years ago
Pros

Within Trust Pilot's settings, users have the ability to make it a requirement to include a reference number along with a customer review. It's a vital feature for my team to have since we provide support over social media and email. It's fantastic that Trust Pilot has created this option (unlike review sites like Yelp where you need to wait for the customer to reply to your response in order to help them) because it makes it easy for the support team to locate the customers inquiry and provide quick an efficient support.

Cons

There's no inbox feature which would be nice to have in the event someone were to leave a bad review but maybe wouldn't at first if they could private message us. If a bad review can be avoided with an inbox feature that would be ideal for any company. Not having this also requires some extra handle time for agents working and responding to reviews.

Vendor response

Hi Katelyn, Thanks for taking the time to leave us a review. It's great to hear you're enjoying collecting customer feedback and all the features we have to offer on Trustpilot. We'll be sure to pass along your feedback regarding an inbox over to the team to look into for the future. Let's upgrade the world with reviews!

KK
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Kadonna K.

E-Learning, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trustploit review

Reviewed a year ago

Overall quality software product and on great accuracy of information displayed. Communication networking benefits and easy for conducting business purposes.

Pros

Quality software product for all expressions and comments and questions asked about business purposes and direct communication with all clients.

Cons

Nothing everything in the software program is organized and stored correctly and quality software as a platform for communication with clients and others reviewing business.

ZA
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Zeeshan A.

Computer & Network Security, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best legit reviews tool

Reviewed 2 years ago
Pros

TrustPilot provides the legit reviews and it also helps increasing your sales. Also you can get what customer thinks about your product as customer write both positive and negative review which helps you refine and fix your product.

Cons

Didn't find any as it is the best and reliable tool.

Vendor response

Hi Zeeshan, Thanks for the feedback! It's great to hear that you're enjoying using Trustpilot to help create better experiences for everyone. Please feel free to get in touch in the future with any questions or concerns.

SW
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Staci W.

Financial Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great tool for capturing reviews!

Reviewed 4 years ago

Trustpilot has allowed us to show customer reviews in real time on our site, and give us an easy way to further communicate with those who review our product.

Pros

Trustpilot provides an easy to implement option for collecting and displaying reviews on our website.

Cons

We have not had any problems in implementation or us.

Vendor response

Hi Staci, Thanks for the review! It's nice to hear you're finding Trustpilot to be a great tool for collecting reviews. We hope you continue enjoying creating ever improving experiences for everyone with reviews. Let's upgrade the world!

SB
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Stacey B.

Consumer Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trustpilot helps us manage our online reputation and stay in contact with our customers

Reviewed 4 months ago
Pros

The product is easy to use. The customer support is fabulous. The automated review solicitation was easy to set and forget.

Cons

Sometimes it is difficult to get unwarranted reviews removed. However, that's not necessarily a true "con" as it does allow open feedback for consumers to make choices.

Vendor response

Hi Stacey, Thanks for your feedback. It's great to know that you're finding Trustpilot to be easy to use and that our support team has been great. Thanks, The Trustpilot Team

GL
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Ganga L.

Online Media, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simple and most trusted review site

Reviewed 6 months ago

It is a simple process to collect feedback and customers are happy to share their experiences with us. Trustpilot is the world's largest community review site, helping millions of online shoppers make informed buying decisions.

Pros

Trustpilot is the world's most trusted review site. It is the place where online shoppers look to get the inside word on a company before they buy. With billions of reviews, ratings, and opinions, Trustpilot is the easiest way for companies to manage their online reputation.

Cons

Trustpilot is a platform that allows users to leave reviews about their experiences with a business and rate their level of trust in the business.

Vendor response

Hi Ganga, Thanks for taking the time to share your experience! We're so glad to know that you've put your trust into Trustpilot and are finding it to be an easy place to read and write reviews. Thanks, The Trustpilot Team

RS
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Ross S.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

We love using Trustpilot. It's an important part of our customer retention program.

Reviewed 5 years ago
Pros

How east it is to use, and the benefit it brings to our revenue. It allows us to retain customers better and identify areas we need to improve.

Cons

How much customs use it as leverage against us. We're constantly faced with a decision to avoid a 1 star review, or stick up for ourselves.

Vendor response

Hi Ross, Thanks for the review! It's great to hear you're loving using Trustpilot and finding it helpful to retain customers - that's what we're here for! To provide ever improving experiences for everyone. Let's upgrade the world with reviews!

AR
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Anonymous Reviewer

Verified reviewer

Sporting Goods, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trustpilot has be quick to address questions, make useful suggestions, and provide effective tools

Reviewed 5 years ago
Pros

Excellent customer service, industry leading features, easy to setup, use and manage. I love that every review is guaranteed to be authentic and that it truly shows how effective companies are at customer service.

Cons

I wish they had a community Questions/Answers tool. Their prices are a little high compared to others in the industry.

Vendor response

Hi there, Thanks for the review. It's great to hear you're enjoying our customer service and collecting customer feedback on Trustpilot. We'll definitely pass along your feedback regarding a Community Q&A to the team to look into for the future. Please don't hesitate to contact us in the future with any questions or concerns. Let's upgrade the world with reviews!

AR
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Anonymous Reviewer

Verified reviewer

Information Technology and Services, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

A great software to empower users' reviews

Reviewed 3 years ago

A great solution to empower your customers through their experiences with your products, a just add water review solution for your eCommerce site.

Pros

For e-commerce shop owners and customers alike is crucial to have a platform where unbiased reviews can be handled, shared and published. The good, the bad and the ugly are part of every single business out there and Trustpilot helps users to share their experiences in a safe way thereafter the ratings of business on Trustpilot can be generally more trusted than reviews on Facebook or Google because they have methods to identify users that have bought your products and have a real voice on their experience with it. I have used their integration with Shopify and it's great how easy and simple it is to ask users for reviews that will immediately be published on your site.

Cons

It's a big challenge to keep apart unsatisfied customers and people threatening with bad reviews to get extra compensation, I think sometimes Trustpilots fails to put apart this too but I reckon it's really complicated to see what really went wrong with a product. Overall I like how they handle fake reviews and it's quite a trustable service.

Vendor response

Hi there, Thanks for taking the time to leave us a review! We love to hear you're enjoying a seamless Trustpilot experience so far and are finding it to be a useful platform. We'll definitely let our Compliance team know of your comments regarding threatening reviews to look into improving in the future. Please don't hesitate to get in touch with any further questions or concerns!

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Rocio C.

Verified reviewer

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Essential for your company reputation

Reviewed 8 months ago

My company has used Trustpilot for about four years and in my opinion it is essential for your business reputation. Customers search for opinions​​before any purchase so it is very important to have a good score.

Pros

Every opinion must have been verified by the costumer so it is not possible to recieve fake commets.

Cons

Sometimes is difficult to prove that an opinion contains fake information , specially if it is based on a true experience. The costumer is not always right.