Upfluence Features

One thing that stood out to me about Upfluence was their robust analytics and reporting. I could track the performance of my influencer campaigns in real-time, monitor key metrics, and measure the ROI effectively. It helped me optimize my strategies and make data-driven decisions.

There are instances where I encountered occasional glitches or slow loading times within the Upfluence platform, but these are infrequent issues.

Hi Frederick. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. Thank you for your positive feedback!

Really amazing tool for influencer marketing to sell. We work with brands that sell online, and we would not use any other tool to track sales through influencers.

We have been using it for a while, and although the start took a little to onboard the tool and get started, we are beyond happy with the platform.

The demo made using Upfluence as an influencer management system seem smooth & trouble-free, promoting that we would have an account manager to assist us with set up. Not the case.

From the beginning, there were so many bugs in the software. It is NOT user-friendly and we never were able to get it working properly to even run 1 campaign. Our account manager had 1 initial set-up meeting with us and was unreachable after that. We emailed the account manager & sales rep who sold us on the demo for a full month with no response. NONE. We proceeded to try to work through the buggy...

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This platform is incredibly friendly and complete, offering an abundance of options that make managing influencer campaigns a breeze.

With numerous features available, exploring the app's capabilities can be a bit overwhelming initially. Nonetheless, the effort invested in learning its functionalities is well worth it

Hello Veronica. We're thrilled to hear that you had a positive experience with us! Thank you for taking the time to leave a review.

I think Upfluence has a great influencer discovery tool and influencer communications tool. It was all smooth to search, find, hunt and communicate with influencer through upfluence and has helped a lot to us.

Our aim was to have the best campaign set up with influencers; from tracking links to payment options but unfortunately tool couldn't support us perfectly on those

We're delighted to have had the opportunity to serve you. Thank you for your positive feedback!

The search and filter functionality or finding influencers is really clever. We really enjoyed the "tinder-style" approve/deny system of selecting influencers and adding them to lists. By far, the strongest thing Upfluence has going for them is their ability to drill down influencers by criteria. It was the main thing that attracted us t other platform, and for good reason.

Unfortunately, what they excel in with influencer search, they lack in automation, considerably their automated email sequencing (which there's next to none of). Emails have to be sent out individually, and once you get a response, the automation ceases, which makes for a lot of time spent communicating with Influencers. Beyond that, the way you organize lists and campaigns is very clunky in Upfluence....

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Hello Samuel, thank you very much for the honest review. Email automation is actually top priority and will be released in a couple of weeks! If you are interested in knowing more, please reach out to us at support@upfluence.com. We appreciate your feedback and we have sent these valuable comments to our product team for review. Thank you!

Ability to see all influencer info such as metrics, address, products, engagement, etc in a campaign all in one place

Not being able to select all products to be available for each campaign and having to manually add options in

Hello Sheiva. Your positive review means a lot to us. We're grateful for your support and for being our valued customer!

This tool is very easy to use. It is similar to Google, where you put in keywords and can find influencers who post about those topics. It's easy to build lists and reach out to multiple influencers at once. I also like how the reporting is, you can pull graphs and see how well the influencers posts did.

Although they add thousands more each month, there are not as many influencers as I would have hoped. I often have to do the old school manual search, then manually add them into the platform so they are in my lists. Also, customer service is sometimes not very helpful. There is a chat option in the platform but I often have to wait awhile before the problem really gets solved.

It's very easy to set up everything, and to keep an eye on the performance.

Selecting the variants of the products you want to offer should be easier.Add an option to create affiliate campaigns.

Hello Cristina. Your feedback means a lot to us. We truly appreciate your support!

I love that Upfluence integrates seamlessly into other platforms like Shopify and woocommerce. There's a wonderful integration that allows you to pull up an influencer's metrics when you're just scrolling on Instagram or TikTok which is extremely helpful as well. They have great customer service and are always willing to hop on a call and explain something. Additionally, they are always improving and updating the platform to benefit the users.

I personally always struggled with the feature that gives clients access to viewing influencer content for a campaign. I found that my clients were confused by it and couldn't figure it out easily.

Hey Emily. It's fantastic to hear that you had such a positive experience with our company. Thank you for taking the time to share your feedback!

It has a nice dashboard and easy to use

The customer support is horrendous. Dealing with their IT when things are completely broken takes days to respond and then its always the same response that doesnt fix anything. texting thru the cx chat all you get is one first contact response then crickets

Hello Petra. We apologize for the negative experience you had with our company. We appreciate your feedback and have been trying to get in touch to discuss further. Please reach out to support@upfluence.com. Thank you.

I love how Upfluence made managing my influencer relationships a breeze. Their platform offered a streamlined communication system, allowing me to collaborate with influencers, share briefs, and review content seamlessly. It really helped me maintain strong partnerships and ensured a smooth workflow.

Would have loved to have known from the start that they have an in-house influencer marketing agency, which could have helped us run our campaigns. This would have helped us onboard faster.

Hello Estelle. Thank you for your generous review! We're grateful to have customers like you.

Having reviewed several platforms to compare, Upfluence provided much more functionality that made it an easier decision to decide to invest. The team from day one has been amazing, supportive, responsive, and generally caring about you as a business/customer. Using Upfluence has also provided credibility to creators as they're more inclined to work with you based on the fact that you're using a reputable platform.

I would love to see a search functionality provided when you accidentally reject a creator from your search.When uploading an influencer the data upload seems to take a while, at times doesn't load at all. And finally when uploading an influencer's additional social account, instead of a spreadsheet, they automatically plug into the current data as opposed to having the need to upload a CSV file.

Hello Davinia. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. Thank you for your positive feedback!

Creating large number of campaigns, which quickly and effectively produce great results!

I think over the year everything we have suggested as been able to be added to the system.

Hi Becca. We're honored to have received such a positive review from you. Thank you for your trust and for recommending our services!

Ease of use, customer service and valuable insights. They are a great alternative to other platforms out there because they don't cut corners and offer a better value for your money.

Unless you need a roster of available social media influencers to help you promote your services/products, they have everything you need to reach out to the right social media collaborators.

Hey Liem. Your satisfaction is our goal, and we're thrilled that we achieved it. Thank you for your positive review!

I like the campaign setup, outreach tools, Google Chrome extension, and Shopify connection.

I'd like to be able to track shipping within Upfluence through Shopify.

Hey Molly. It's customers like you that make our work so rewarding. Thank you for your kind words and for choosing our company.

I love the ability to search for new influencers, preview their social media and then select them.

I wish it were easier to remove them from a list (IRM) and from a campaign at the same time.

Hi Tasha. Your review made our day! We're grateful for your kind words and support.

Easy influencer research, data, and email templates - but not worth the price...at all

Whatever you do, do not sign a contract with them. This product is way overpriced for what it offers and they trap you into a 12 month contract. During the inital sales stage we were happy with what we were being showed and the sales talk was great. The main reason we went with them is so we could integrate our Affiliate Tracking Software with Uplfuence and making sales tracking easy. Reps said it...

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Clear flow: identification, selection, approval, contracting, reporting. Useful data for influencers and benchmarks. Simple UX.

Getting used to the data breakdowns and organization.

We did not like this software. We will never use again. We are trying to wait until the contract is up so we can stop paying for something we are not using and does not benefit us

It was difficult to use and confusing and did not get us any results. We may worked with less than 5 influencers in a 6 month period. People just don't respond to their system of engagement.

The platform is very easy to use, and we had a wonderful follow-up from the software team. It is a practical and user-friendly software. The statistics showing influencers data are also very useful and well displayed.

Sometimes, the keywords used for research were not exactly matching with the influencers, although it was quite precise in general.

The simplicity of the tool, good overview

Sometimes I wonder how accurate the numbers are as other tools show other numbers. E.g. engagement rate