VisitorTrack Features

VisitorTrack

Lead generation & visitor tracking software

4.59/5 (29 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Campaign Management
Contact Database
Contact Management
Conversion Tracking
Customizable Reports
Data Import/Export
Email Alerts
Goal Setting / Tracking
Interaction Tracking
Keyword Tracking
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Lead Verification/Validation
Marketing Automation
Multiple Site Management
Opportunity Management
Pageview Tracking
Pipeline Management
Prospecting Tools
Real Time Data
Referral Tracking
Reporting/Analytics
Social Media Integration
Source Tracking
Third Party Integrations
Time on Site Tracking
User Interaction Tracking
Visitor Tracking
Website Visitor Tracking
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Campaign Management
Contact Database
Contact Management
Conversion Tracking
Customizable Reports
Data Import/Export
Email Alerts
Goal Setting / Tracking
Interaction Tracking
Keyword Tracking
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Lead Verification/Validation
Marketing Automation
Multiple Site Management
Opportunity Management
Pageview Tracking
Pipeline Management
Prospecting Tools
Real Time Data
Referral Tracking
Reporting/Analytics
Social Media Integration
Source Tracking
Third Party Integrations
Time on Site Tracking
User Interaction Tracking
Visitor Tracking
Website Visitor Tracking
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Campaign Management
Contact Database
Contact Management
Conversion Tracking
Customizable Reports
Data Import/Export
Email Alerts
Goal Setting / Tracking
Interaction Tracking
Keyword Tracking
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Lead Verification/Validation
Marketing Automation
Multiple Site Management
Opportunity Management
Pageview Tracking
Pipeline Management
Prospecting Tools
Real Time Data
Referral Tracking
Reporting/Analytics
Social Media Integration
Source Tracking
Third Party Integrations
Time on Site Tracking
User Interaction Tracking
Visitor Tracking
Website Visitor Tracking
Learn moreCompare App

VisitorTrack Feature Reviews

25 reviewers had the following to say about VisitorTrack's features:

Kallol P.

value for money

2017-08-08

prospecting

Pros

ease of use, rich content and analytics, good target pages set up, well defined user rights, useful third party integrations

Cons

none I can think of. company is small at this time. needs to be tested for heavy user base. emails are not unique

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Betsy L.

Verified Reviewer

VisitorTrack is the ultimate tool for anonymous web visitor reporting

2017-10-10

Immediate alerts and daily reports of target visitors to our website.

Pros

Eloqua is deprecating website visitor alerts. I love the direct integration with Salesforce.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Viggy H.

VisitorTrack has been around for a while and I've been a customer since their early days!

2017-08-08

Pros

Hot lead email alerts with potential contacts

Cons

Limited integration with external marketing automation platforms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Shanti M.

Verified Reviewer

Marketing Director for Multiple Companies

2019-04-30

I appreciate the training and support that we get. It's very personalized, when we are ready to dive deeper into more ways to use the software, they are available to show us how and share best practices.

Pros

The immediacy and depth of information with Visitor Track allows us to get real time triggers of who is visiting, what they are searching for and the ability to drill down to very specific contacts and titles.

Cons

Limited contacts per contract, but you can pay to add more per month and the fee is very reasonable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tanya M.

Verified Reviewer

I use this program to determine who visited our website and when.

2018-07-10

Pros

Keeps track and gives you a monthly export report of potential leads who came to visit your website.

Cons

Also, when you download contacts' information, sometimes it is incorrect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael M.

Our experience with VisitorTrack has been great. VisitorTrack serves as the backbone for BzDev.

2017-08-24

Actionable data. Timely reporting.

Pros

I get actionable data pushed to my inbox every morning, so reviewing our website activity from the day before is how I begin every day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim s.

Much better than Lead Lander

2019-03-13

Solid software and good value.

Pros

It cost less than the competition and gives more functionality. Integration with Bomobra is awesome!

Cons

UI in emailed reports could be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Allen Y.

Visitor-Track is easy to use

2018-11-15

See above.

Pros

The various triggers and alert emails allow us to act quickly to make connections we might miss otherwise.

Cons

For our purposes, I cannot find any real negatives.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kathleen D.

In surveying my team of users, we all are quite pleased with the functionality and ease of use.

2017-08-07

It gives my company a better insight as to who is needing our services

Pros

My sales team like the analytics on the daily visitor dashboard, ie, how a website visitor found our website, what amount of time spent on each of our webpages, industry code, etc.

Cons

Right now, if a contact doesn't have an email address, odds are they don't work there anymore.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lucas K.

My company has been using VisitorTrack for a couple years and we are very happy with the service.

2017-08-03

Full visibility on website visitors and understand most and least popular pages on website.

Pros

Very simple to use, great value compared to competitor offerings, have had a few minor issues that were promptly addressed by customer service.

Cons

Wish there was more functionality with Google PPC campaigns and more integrations offered beyond Salesforce.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
john s.

an invaluable program that identifies every business looking for your services/products

2017-08-08

detailed overview of who's visiting our website - contact details of said companies - search engagement with our website

Pros

If you're running a Google AdWords or Bing PPC campaign - you'll be able to see the level of engagement these clicks had with your site.

Cons

If you lead a sales/marketing team and are lazy or have a team that isn't interested in viable/pre-qualified leads then this program isn't for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Eric J.

After 10 years as a user, this service is still valuable and has a positive ROI

2017-08-04

Pros

Location data, duration and company detail summarized within the alerts allows for immediate pursuit when prospecting.

Cons

I wish I could do reporting back further than 60 days but if you need longer reporting you can call support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Public Safety company, 51-200 employees)
Verified Reviewer

VistorTrack

2019-05-10

Pros

I am able to track where my visitors are and I can customize the dates I want to search.

Cons

Some of the contacts are outdated when I request the information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Hannah S.

convenient, easy to use once you've figured out how to customize and tailor the reports properly

2017-08-08

Pros

asthetics, information provided on search results, save-able reports, report auto generation, some helpful contacts provided

Cons

reliability of contacts listed, absence of many visitors/companies who are not identified because of ISPs or privacy settings

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian G.

Solid experience. Great information. Key part of our marketing efforts.

2017-08-08

Great marketing intelligence, backed by great customer support.

Pros

VisitorTrack is a key part of our marketing intelligence network.

Cons

The uggested contact names VisitorTrack provides are useful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tanya M.

We are extremely satisfied with the level of functionality and support provided by customer service.

2017-08-02

Pros

While there are numerous website tracking programs available in the market, we prefer VisitorTrack because it is easy to use, provides us with daily email alerts regarding prospective clients who may be interested in our services, and gauges visitors level of interest by summarizing what pages a visitor views on our website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kathy Y.

We are providing sales leads for two clients, providing weekly reports

2017-08-08

Pros

Very navigable, intuitive interface similar to other digital software.

Cons

Hard to say, we don't use all of the options available. I'd like the timeframe for available leads to be longer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Marc F.

Long term user of an international software business

2017-08-09

Pros

Excellent help from the team, the updated UX is a big step forward and the reporting format and construction is great

Cons

The IP lookup database accuracy seems to drop sharply when you exit the US.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Cara S.

Wonderful product, excellent support, dependable data for a critical piece of our puzzle.

2017-08-07

We had no idea who was on our website previously. We also had no idea what our conversion rate was. Now we know who is on, who purchases, and can tell what products are getting the most attention so we can better focus our advertising. Also, as we are moving towards ecommerce, it became obvious that we needed to prepare and learn better how to create web pages that customers actually utilize. Since we are largely B2B and are a small company, doing this (and at a good price point) was critical for growth. Additionally, our authorized dealers were clamoring for more leads, and due to geolocation, we can now provide multiple leads per day.

Pros

And he always wants suggestions for improving the UI, though I will say most 'suggestions' I make are things they already have and I couldn't find until he showed me.

Cons

We have therefore not utilized our Contact FARs hardly at all because it would be a complete shot in the dark. The real culprit here, however, is the company size and not VT, since we have to qualify each lead, so we are working on internal methods to figure out how to better use this data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ky K.

This is a great tool to help me target prospects, and know who's actually reading my emails.

2017-08-08

Leads

Pros

Immediate email notifications are a great plus as they let me know when someone has been enagaging with the brand.

Cons

I wish I knew who specifically from the organization was visiting rather than just the organization name.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Regina T.

VisitorTrack has been a great addition to our lead acquisition program.

2017-10-09

It allows us to find new leads that may not have been obvious if they didn't contact us through our website forms.

Pros

VisitorTrack lets us know who is looking at our website, and what areas we may be able to help them with. We find it works best with the small to midsize companies that are looking for assistance with services that we can provide to them. Although we have only been using the software for a couple of months, we have already made several great connections that we otherwise would not have found.

Cons

Having access to the Geo-location, and the social media and website links is very helpful, even if the individual isn't specified.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg B.

Visitor track gives us timely insight to customer interactions with their website

2017-08-09

Pros

The visitor track software provides valuable information on which webpages our customers are spending time on .

Cons

We have very few complaints about the software we don't use all of the features that are offered us

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Pete P.

Every Company can benefit from this software

2017-08-08

I already included all this info in the review

Pros

Triggers can be set for certain webpages to alert you which companies land on your selected pages.

Cons

There is no way to tell "who" at a specific company visited your site. It will only show the company name, address etc. Know that it will only show companies that land on your website and not homeowners or those who browse by cellphone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt J.

It did what we needed for the duration of a project and didn't cost an arm and a leg.

2017-08-08

When our business model was in line with this tool it gave us additional leads for the sales team to pursue.

Pros

Its simplicity makes it hard to break and quick to set up. Integration to Salesforce for triggering leads based on selected criteria was painless.

Cons

We use Salesforce.com, once we instituted standardized country/state field pick lists we had issues getting leads triggered from country/state combinations we didn't already have. It was an issue from Salesforce's end and not Netfactor but I would have loved an email triggered when leads failed creation due to this. Otherwise emails were triggered from every lead created with this tool and I had to personally monitor for non-US leads to manually copy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Gary C.

Do not deal with this company

2017-04-13

Their accounting staff is Inadequate because they failed to inform us that our credit card expired after three years with them. Then the Salesperson was rude when he informed us of the payment. I told him we would send a check and please cancel our service. He then sent us to a collection agency even though we told him we would send a check and we sent the check out. They also said we had to give them a 30 day notice which we did and had to pay an extra 30 days and then they locked our account out even though we paid the extra 30 days.

Pros

Nothing.

Cons

We never received correct contact information and if we did find a contact that were scared that we knew they were on their site.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

0/10

Recommendations to others considering VisitorTrack

Horrible people to deal with even after three years paying for the service they treated us like criminals.

Source: Capterra
Helpful?   Yes   No

Response from netFactor


At netFactor we understand businesses have changing needs. We focus our efforts at creating the best possible product and experience for our customers. Unfortunately some customers will opt to disconnect their VisitorTrack service.

At signup, the customer is presented with, and agrees to a standard Terms of Service. This unambiguously details the process for cancellation. Sometimes we have trouble collecting past due balances from customers and former customers - not uncommon in business.

The company policy is to first attempt to resolve the matter through direct contact with the customer via multiple email and telephone call attempts. Unfortunately, this does not cure every delinquency. In the event the customer becomes unreachable, netFactor is placed in a position requiring a third-party agency to collect monies owed when all other options have been exhausted.

Read more