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Widen Collective vs Nicereply Comparison

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Overview

Category Leaders

The Widen Collective brings your digital assets into one scalable solution. Gain visibility, access and control into your...

Category Leaders

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

159

124

25

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

205

57

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

I like that Widen is an easy way to find assets. It is helpful for a large company--because everyone knows where to find the assets that they need.
It's works great, the API documentation is good and Widen has given excellent support on it.
Widen is a terrific tool for our global team. We are able to have 24/7 access to all our assets no matter where we are in the world.

Pros

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.
The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

Cons

Sometimes it gives corrupted error. I wished it could have given the corrupt error while I am uploading files.
My biggest complaint is with my own team because I keep having to reset people's passwords for the site because they forget them.
I think the one thing that I struggle with was the update on how to upload images.

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).
I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.
It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.
  • Vendor responds to reviews
  • Last review14 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features183
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Agile Methodologies
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Artwork Management
  • Asset Categorization
  • Asset Library
  • Asset Management
  • Asset Sharing
  • Audio File Management
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Automatic Formatting
  • Brand Guidelines
  • Brand Management
  • Brand Overlay
  • Bulk Uploading
  • Business Process Automation
  • CMS Integration
  • CRM
  • Calendar Management
  • Campaign Management
  • Catalog Creation
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Channel Management
  • Charting
  • Chat/Messaging
  • Closed Captions
  • Collaboration Tools
  • Collections Management
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Tracking
  • Configurable Workflow
  • Content Creation
  • Content Delivery
  • Content Library
  • Content Management
  • Content Publishing Options
  • Conversion Tracking
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Connectors
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Modeling
  • Data Quality Control
  • Data Recovery
  • Data Storage Management
  • Data Synchronization
  • Data Transformation
  • Digital Asset Management
  • Disaster Recovery
  • Distribution Management
  • Document Capture
  • Document Classification
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Documentation Management
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • File Conversion
  • File Management
  • File Recovery
  • File Sharing
  • File Transfer
  • Filtering
  • Forms Management
  • Fulfillment Distribution
  • Full Text Search
  • Gantt/Timeline View
  • Graphical Workflow Editor
  • Help Desk Management
  • Historical Reporting
  • Image Editing
  • Image Library
  • Indexing
  • Labeling
  • Layout & Design
  • Localization Automation
  • Master Record Management
  • Metadata Management
  • Milestone Tracking
  • Mobile Access
  • Mobile App
  • Mobile Screen Support
  • Mobile Survey
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multimedia Archiving
  • Multimedia Support
  • Multiple Data Sources
  • Multiple Format Support
  • Multiple Output Formats
  • Negative Feedback Management
  • No-Code
  • Online Catalog
  • Optical Character Recognition
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Privacy Options
  • Product Catalog
  • Product Data Management
  • Progress Tracking
  • Project Management
  • Project Templates
  • Project Tracking
  • Project Workflow
  • Publish Scheduling
  • Quality Control
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Retention Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Media Management
  • Social Promotion
  • Social Sharing
  • Status Tracking
  • Storage Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Templates
  • Text Editing
  • Third Party Integrations
  • Timeline Management
  • URL Customization
  • User Management
  • Version Control
  • Video Management
  • Video Streaming
  • Video Support
  • Visual Analytics
  • WYSIWYG Editor
  • Watermarking
  • Web Traffic Reporting
  • Website Analytics
  • Website Integration
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • eDiscovery
  • Total features43
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Agile Methodologies
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Artwork Management
  • Asset Categorization
  • Asset Library
  • Asset Management
  • Asset Sharing
  • Audio File Management
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Automatic Formatting
  • Brand Guidelines
  • Brand Management
  • Brand Overlay
  • Bulk Uploading
  • Business Process Automation
  • CMS Integration
  • CRM
  • Calendar Management
  • Campaign Management
  • Catalog Creation
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Channel Management
  • Charting
  • Chat/Messaging
  • Closed Captions
  • Collaboration Tools
  • Collections Management
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Tracking
  • Configurable Workflow
  • Content Creation
  • Content Delivery
  • Content Library
  • Content Management
  • Content Publishing Options
  • Conversion Tracking
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Connectors
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Modeling
  • Data Quality Control
  • Data Recovery
  • Data Storage Management
  • Data Synchronization
  • Data Transformation
  • Digital Asset Management
  • Disaster Recovery
  • Distribution Management
  • Document Capture
  • Document Classification
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Documentation Management
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • File Conversion
  • File Management
  • File Recovery
  • File Sharing
  • File Transfer
  • Filtering
  • Forms Management
  • Fulfillment Distribution
  • Full Text Search
  • Gantt/Timeline View
  • Graphical Workflow Editor
  • Help Desk Management
  • Historical Reporting
  • Image Editing
  • Image Library
  • Indexing
  • Labeling
  • Layout & Design
  • Localization Automation
  • Master Record Management
  • Metadata Management
  • Milestone Tracking
  • Mobile Access
  • Mobile App
  • Mobile Screen Support
  • Mobile Survey
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multimedia Archiving
  • Multimedia Support
  • Multiple Data Sources
  • Multiple Format Support
  • Multiple Output Formats
  • Negative Feedback Management
  • No-Code
  • Online Catalog
  • Optical Character Recognition
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Privacy Options
  • Product Catalog
  • Product Data Management
  • Progress Tracking
  • Project Management
  • Project Templates
  • Project Tracking
  • Project Workflow
  • Publish Scheduling
  • Quality Control
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Retention Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Media Management
  • Social Promotion
  • Social Sharing
  • Status Tracking
  • Storage Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Templates
  • Text Editing
  • Third Party Integrations
  • Timeline Management
  • URL Customization
  • User Management
  • Version Control
  • Video Management
  • Video Streaming
  • Video Support
  • Visual Analytics
  • WYSIWYG Editor
  • Watermarking
  • Web Traffic Reporting
  • Website Analytics
  • Website Integration
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • eDiscovery

Integrations

  • Total integrations32
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations34
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Widen Collective vs. Nicereply

See how Widen Collective and Nicereply stack up against each other by comparing features, pricing, ratings, integrations, security & more.