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Yext vs Podium Comparison

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Overview

Category Leaders

Yext organizes a business's facts so it can provide direct answers to consumer questions — wherever people search.

Category Leaders

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

61

24

5

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

5

4

3

2

1

268

82

16

5

23

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

Great customer service, great and easy to use software that quickly and effectively gets client information published on the web.
Support team has been excellent getting us started with the capabilities of the app. We have many happy clients thanks to the help of Yext.
We use Yext to help manage the listings of our clients and so far so good. They are super responsive and I love how everything is updated pretty quickly when you submit or if you have a question.

Pros

Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.
It is super user friendly. I love that there is an app so I can respond to customers when I am home for the day.
It's also easier to quickly send and rescued documents and images from my desktop to and from customers, which results in greater ease of printing.

Cons

The customer support is horrible after implementation. It takes almost a month for Yext to respond to questions and they do not allow you to talk to a real person unless you pay an additional 20.
Another thing that has always perplexed me about Yext is that it doesn't seem to actually do much in the ay of data analytics besides grab readily available information from Google.
Also, they do not do internal transfers if a client switches to our company- you have to cancel them out with the first company and then submit a new listing with Yext.

Cons

The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.
My only complaint so far with the software is where the payment portal is concerned.
Trying to cancel with Podium is the worst experience we've ever had with a company.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review10 days ago

Key features

  • Total features137
  • 360 Degree Feedback
  • AB Testing
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Approval Process Control
  • Artwork Management
  • Asset Management
  • Automatic Location Detection
  • Batch Communications
  • Behavioral Analytics
  • Benchmarking
  • Billing & Invoicing
  • Brand Guidelines
  • Brand Tracking
  • Calendar Management
  • Campaign Management
  • Campaign Tracking
  • Canned Responses
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Channel Attribution
  • Chat/Messaging
  • Click Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Competitive Analysis
  • Complaint Monitoring
  • Configurable Workflow
  • Content Library
  • Content Management
  • Content Publishing Options
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer Journey Mapping
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Connectors
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Database Support
  • Debit/Credit Card Processing
  • Demographic Data
  • Digital Asset Management
  • Directions
  • Distance Calculation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Electronic Signature
  • Email Alerts
  • Email Distribution
  • Email Invitations & Reminders
  • Engagement Tracking
  • Event Promotions
  • Event Scheduling
  • Feedback Management
  • File Management
  • Filtering
  • Full Text Search
  • Geocoding
  • Geographic Maps
  • Geolocation
  • Geotargeting
  • Goal Setting / Tracking
  • Google Analytics Integration
  • Image Editing
  • Image Library
  • Keyword Rank Tracking
  • Keyword Research Tools
  • Keyword Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Live Chat
  • Localization Automation
  • Location Tracking
  • Mapping
  • Mobile Access
  • Mobile Keywords
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • Multiple Site Management
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • Pageview Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Product Search
  • Promotions Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Role-Based Permissions
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Single Sign On
  • Site Search Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Trade Area Analysis
  • User Interaction Tracking
  • User Management
  • Version Control
  • Video Support
  • Visitor Management
  • Visual Analytics
  • Web Traffic Reporting
  • Website Analytics
  • Website Integration
  • Website Management
  • White Label
  • Widgets
  • Workflow Management
  • Total features56
  • 360 Degree Feedback
  • AB Testing
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Approval Process Control
  • Artwork Management
  • Asset Management
  • Automatic Location Detection
  • Batch Communications
  • Behavioral Analytics
  • Benchmarking
  • Billing & Invoicing
  • Brand Guidelines
  • Brand Tracking
  • Calendar Management
  • Campaign Management
  • Campaign Tracking
  • Canned Responses
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Channel Attribution
  • Chat/Messaging
  • Click Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Competitive Analysis
  • Complaint Monitoring
  • Configurable Workflow
  • Content Library
  • Content Management
  • Content Publishing Options
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer Journey Mapping
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Connectors
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Database Support
  • Debit/Credit Card Processing
  • Demographic Data
  • Digital Asset Management
  • Directions
  • Distance Calculation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Electronic Signature
  • Email Alerts
  • Email Distribution
  • Email Invitations & Reminders
  • Engagement Tracking
  • Event Promotions
  • Event Scheduling
  • Feedback Management
  • File Management
  • Filtering
  • Full Text Search
  • Geocoding
  • Geographic Maps
  • Geolocation
  • Geotargeting
  • Goal Setting / Tracking
  • Google Analytics Integration
  • Image Editing
  • Image Library
  • Keyword Rank Tracking
  • Keyword Research Tools
  • Keyword Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Live Chat
  • Localization Automation
  • Location Tracking
  • Mapping
  • Mobile Access
  • Mobile Keywords
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • Multiple Site Management
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • Pageview Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Product Search
  • Promotions Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Role-Based Permissions
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Single Sign On
  • Site Search Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Trade Area Analysis
  • User Interaction Tracking
  • User Management
  • Version Control
  • Video Support
  • Visitor Management
  • Visual Analytics
  • Web Traffic Reporting
  • Website Analytics
  • Website Integration
  • Website Management
  • White Label
  • Widgets
  • Workflow Management

Integrations

  • Total integrations44
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations9
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Yext vs. Podium

See how Yext and Podium stack up against each other by comparing features, pricing, ratings, integrations, security & more.