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Yext vs Swell Comparison

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Overview

Yext is the leading digital presence platform for multi-location brands, powering the knowledge behind every customer engagement....

Category Leaders

Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

112

5

4

3

2

1

65

29

6

8

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

4.6

344

5

4

3

2

1

252

61

18

2

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

I love that updates and changes are seamless with this software over multiple platforms. Also love the ability to track and monitor reviews all in one place.
Support team has been excellent getting us started with the capabilities of the app. We have many happy clients thanks to the help of Yext.
Great customer service, great and easy to use software that quickly and effectively gets client information published on the web.

Pros

It’s very helpful in getting reviews for people I know that have had excellent experiences with our installations. Simply asking or hoping doesn’t go very far.
Ease of use and immediate results. Customer support is very helpful and want you to succeed.
The return on investment has been outstanding. Swell is an awesome company to work with.

Cons

The customer support is horrible after implementation. It takes almost a month for Yext to respond to questions and they do not allow you to talk to a real person unless you pay an additional 20.
For the price, I just don't see the value, the vast majority of the search engines and directories they list are useless, especially for small businesses.
Another thing that has always perplexed me about Yext is that it doesn't seem to actually do much in the ay of data analytics besides grab readily available information from Google.

Cons

When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me.
Removing names from list can be a bit confusing.
They already integrate with most practice management softwares so I can't imagine this would be difficult to do.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review19 days ago

Key features

  • Total features129
  • 2-Way Messaging
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Artwork Management
  • Asset Lifecycle Management
  • Automated Responses
  • Automated Scheduling
  • Automatic Location Detection
  • Behavioral Analytics
  • Benchmarking
  • Brand Guidelines
  • Brand Tracking
  • CRM
  • Calendar Management
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Chat/Messaging
  • Click Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Complaint Management
  • Complaint Monitoring
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Database Support
  • Demographic Data
  • Digital Asset Management
  • Directions
  • Distance Calculation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Alerts
  • Email Reminders
  • Engagement Tracking
  • Event Promotions
  • Event Scheduling
  • Feedback Management
  • File Management
  • Full Text Search
  • Geocoding
  • Geographic Maps
  • Geolocation
  • Geotargeting
  • Goal Setting/Tracking
  • Google Analytics Integration
  • Image Editing
  • Image Library
  • Keyword Rank Tracking
  • Keyword Research Tools
  • Keyword Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Live Chat
  • Localization Automation
  • Location Tracking
  • Mapping
  • Mass Texting
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile Coupons
  • Mobile Keywords
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • Multiple Site Management
  • NPS Survey Structure
  • Negative Feedback Management
  • Pageview Tracking
  • Patient Engagement
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Process/Workflow Automation
  • Product Search
  • ROI Tracking
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Badge Management
  • Review Display
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Scheduled Messaging
  • Scheduled/Automated Reports
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Search Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Editing
  • Third-Party Integrations
  • Trade Area Analysis
  • Trend Analysis
  • User Interaction Tracking
  • User Management
  • Version Control
  • Visual Analytics
  • Web Traffic Reporting
  • Website Analytics
  • Website Integration
  • Website Management
  • White Label
  • Widgets
  • Workflow Management
  • Total features72
  • 2-Way Messaging
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Artwork Management
  • Asset Lifecycle Management
  • Automated Responses
  • Automated Scheduling
  • Automatic Location Detection
  • Behavioral Analytics
  • Benchmarking
  • Brand Guidelines
  • Brand Tracking
  • CRM
  • Calendar Management
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Chat/Messaging
  • Click Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Complaint Management
  • Complaint Monitoring
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Database Support
  • Demographic Data
  • Digital Asset Management
  • Directions
  • Distance Calculation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Alerts
  • Email Reminders
  • Engagement Tracking
  • Event Promotions
  • Event Scheduling
  • Feedback Management
  • File Management
  • Full Text Search
  • Geocoding
  • Geographic Maps
  • Geolocation
  • Geotargeting
  • Goal Setting/Tracking
  • Google Analytics Integration
  • Image Editing
  • Image Library
  • Keyword Rank Tracking
  • Keyword Research Tools
  • Keyword Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Live Chat
  • Localization Automation
  • Location Tracking
  • Mapping
  • Mass Texting
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile Coupons
  • Mobile Keywords
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • Multiple Site Management
  • NPS Survey Structure
  • Negative Feedback Management
  • Pageview Tracking
  • Patient Engagement
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Process/Workflow Automation
  • Product Search
  • ROI Tracking
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Badge Management
  • Review Display
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Scheduled Messaging
  • Scheduled/Automated Reports
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Search Tracking
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Editing
  • Third-Party Integrations
  • Trade Area Analysis
  • Trend Analysis
  • User Interaction Tracking
  • User Management
  • Version Control
  • Visual Analytics
  • Web Traffic Reporting
  • Website Analytics
  • Website Integration
  • Website Management
  • White Label
  • Widgets
  • Workflow Management

Integrations

  • Total integrations62
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations71
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier