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Yext Reviews - Page 4

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110 reviews

Recommended

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Tyler S.

Marketing and Advertising, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Mandatory Software for Local SEO

Reviewed 5 years ago

Much like your medicine, you have to take it. Yext is a mandatory tool for local SEO.

Pros

The title says it all- Yext seemingly has a monopoly on local listings, making it mandatory for local SEO efforts. That said, it is quite effective at what it does.

Cons

The pricing is a little prohibitive and we'd like to see some discounted options for bundle purchases. Otherwise it's fine.

Vendor response

Thank you for your review, Tyler. We appreciate the feedback and will send it along to our team.

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Alexander H.

Used other for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Lack of Help and Customer Service.

Reviewed 6 years ago
Pros

It's easy to use after learning on your own. Just don't expect them to help you, it's a shame cause previously in another company using this program I had high hopes of them delivering what they had said.

Cons

Mainly due to the lack of communication and customer service the company has given us. We feel this a breach of contract as they didn't come to an assistance. In addition we hope others to understand our frustration and be given the opportunity to double check everything before signing up. There is a reason they want you for a year - it's because they know you'll eventually see the value it has, which is honestly.... none.

Vendor response

Thank you for leaving a review. We apologize for the inconvenience, and we're sorry to hear about your negative experience. Yext strives to provide great customer service, and we will pass this feedback to our team. Yext's mission is to put companies in control of their digital knowledge everywhere. Our Director of Industry Insights, Rev Ciancio, would be happy to chat with you about Yext. If you're interested, please email rev@yext.com.