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Yotpo vs Customer Alliance Comparison

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Overview

Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform...

Customer Alliance is an online reputation & guest review management platform for the hospitality industry, with guest feedback...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$99.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

143

58

12

3

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.8

(9)

5

4

3

2

1

7

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Awesome to be able to reply to reviews. With the rich snippet for Google, it really helps your rankings GO UP.
Helps me secure more reviews with ease for my longboard website. Interface is easy to interact with and makes it easy for both users and shop owners.
We've been using it a couple of years now and are really happy with the software & the support of the team. Always happy to help us if needed.

Pros

Cons

In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it.
Only been using a short time, so far, nothing really bad to report. If anything, there is so much good stuff its a little overwhelming but is that really a bad thing.
There is no way to see what questions your colleagues are working with, and no way to make notes on a question or review.

Cons

  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features37
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Advertising Management
  • Application Integration
  • Benchmarking
  • Click Tracking
  • Collections Management
  • Commenting
  • Content Filter
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Custom Fields
  • Custom Forms
  • Customer Experience Management
  • Customer Profiling
  • Customer Segmentation
  • Customizable Branding
  • Data Visualization
  • Email Invitations & Reminders
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Labeling
  • Loyalty Program
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Performance Reports
  • Price Management
  • Ratings & Reviews
  • Real Time Monitoring
  • Reminders
  • SEO Management
  • SMS Integration
  • Sales Analytics
  • Sales Tracking
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Metrics
  • Social Network Marketing
  • Surveys & Feedback
  • Trend Analysis
  • User Photos
  • Visual Analytics
  • Website Integration
  • Widgets
  • eCommerce Integration
  • Total features23
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Advertising Management
  • Application Integration
  • Benchmarking
  • Click Tracking
  • Collections Management
  • Commenting
  • Content Filter
  • Content Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Custom Fields
  • Custom Forms
  • Customer Experience Management
  • Customer Profiling
  • Customer Segmentation
  • Customizable Branding
  • Data Visualization
  • Email Invitations & Reminders
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Labeling
  • Loyalty Program
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Performance Reports
  • Price Management
  • Ratings & Reviews
  • Real Time Monitoring
  • Reminders
  • SEO Management
  • SMS Integration
  • Sales Analytics
  • Sales Tracking
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Metrics
  • Social Network Marketing
  • Surveys & Feedback
  • Trend Analysis
  • User Photos
  • Visual Analytics
  • Website Integration
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations43
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations1
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Yotpo vs. Customer Alliance

See how Yotpo and Customer Alliance stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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