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Yotpo vs Feefo Comparison

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Overview

Category Leaders

Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform...

Founded in 2010, Feefo works with 6,000+ brands worldwide. Feefo invites verified customers to leave feedback, which results...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

357

5

4

3

2

1

244

86

18

4

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.0

2

5

4

3

2

1

1

0

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Our personal rep has also been really great to work with. She does a wonderful job of informing us of new YotPo features and analyzing our content for areas of growth.
They offer quite a few features in the lower priced tiers and are relatively easy to use. Yotpo is a recognized name by many consumers as a trusted reviews platform, which is a great benefit.
I loved the ability to keep everything all in one place. It's super user friendly (although I'm still learning every day).

Pros

Not enoughreviews yet

Cons

Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued.
I hate when companies don't put their pricing out there in the open and make you contact them for it.
WAY too expensive and our reviews are disorganized and all over our website.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features68
  • 2-Way Messaging
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Audience Targeting
  • Automated Responses
  • Campaign Management
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Creation
  • Content Management
  • Conversion Tracking
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discussions/Forums
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Filtering
  • For Customer Referrals
  • Gamification
  • Loyalty Cards
  • Loyalty Program
  • MMS
  • Mass Texting
  • Message Personalization
  • Mobile Coupons
  • Mobile Keywords
  • Moderation
  • Multi-Channel Campaigns
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Predictive Analytics
  • Publish Scheduling
  • ROI Tracking
  • Ratings/Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Referral Templates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Badge Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Rewards Management
  • SEO Management
  • SMS Messaging
  • Scheduled Messaging
  • Sentiment Analysis
  • Shortcodes
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Text-to-Win
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • eCommerce Management
  • Total features49
  • 2-Way Messaging
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Audience Targeting
  • Automated Responses
  • Campaign Management
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Creation
  • Content Management
  • Conversion Tracking
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discussions/Forums
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Filtering
  • For Customer Referrals
  • Gamification
  • Loyalty Cards
  • Loyalty Program
  • MMS
  • Mass Texting
  • Message Personalization
  • Mobile Coupons
  • Mobile Keywords
  • Moderation
  • Multi-Channel Campaigns
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Predictive Analytics
  • Publish Scheduling
  • ROI Tracking
  • Ratings/Reviews
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Referral Templates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Badge Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Rewards Management
  • SEO Management
  • SMS Messaging
  • Scheduled Messaging
  • Sentiment Analysis
  • Shortcodes
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Text-to-Win
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • eCommerce Management

Integrations

  • Total integrations107
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations22
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier