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Yotpo vs Smile.io Comparison

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Overview

Category Leaders

Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform...

Smile.io is the world’s largest loyalty platform, providing over 100,000 scaling brands with easy-to-use points, referrals,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

313

5

4

3

2

1

214

76

15

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.6

17

5

4

3

2

1

12

3

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Our personal rep has also been really great to work with. She does a wonderful job of informing us of new YotPo features and analyzing our content for areas of growth.
They offer quite a few features in the lower priced tiers and are relatively easy to use. Yotpo is a recognized name by many consumers as a trusted reviews platform, which is a great benefit.
I loved the ability to keep everything all in one place. It's super user friendly (although I'm still learning every day).

Pros

Smile offers some excellent features for VIP programs such as discounts, free gift with purchase, and contest entries you can offer customers.
There are a lot of helpful articles that they have and send out to best set up and utilize this app. Provides a helpful way to give your customers more incentives to make repeat purchases.
I like how simple it is for our team and our customers to use. The UI is very nice and intuitive.

Cons

Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued.
I hate when companies don't put their pricing out there in the open and make you contact them for it.
WAY too expensive and our reviews are disorganized and all over our website.

Cons

It is limited to very few POS systems. I left because it is not compatible with Lightspeed.
Unfortunately, this service is not practical for smaller or starter businesses because they charge $50 per month and up.
For example, if I want to have a chat features, now I have two widgets floating around. No API unless on the Enterprise version.
  • Vendor responds to reviews
  • Last review16 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features69
  • 2-Way Messaging
  • API
  • Activity Dashboard
  • Activity Tracking
  • Advertising Management
  • Audience Targeting
  • Automated Responses
  • Bonus Management
  • Campaign Management
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Contact Management
  • Content Creation
  • Content Management
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer History
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Discount Management
  • Discussions / Forums
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Engagement Tracking
  • Feedback Management
  • Filtering
  • For Customer Referrals
  • For Small Businesses
  • Gamification
  • Incentive Management
  • Loyalty Cards
  • Loyalty Program
  • MMS
  • Mass Texting
  • Membership Management
  • Message Personalization
  • Mobile Coupons
  • Mobile Keywords
  • Moderation
  • Multi-Channel Campaigns
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Negative Feedback Management
  • Performance Metrics
  • Predictive Analytics
  • Publish Scheduling
  • ROI Tracking
  • Ratings / Reviews
  • Real Time Monitoring
  • Referral Templates
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Review Generation
  • Review Request
  • Rewards Management
  • SEO Management
  • Scheduled Messaging
  • Sentiment Analysis
  • Shortcodes
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Surveys & Feedback
  • Text Analysis
  • Text-to-Win
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • eCommerce Management
  • Total features26
  • 2-Way Messaging
  • API
  • Activity Dashboard
  • Activity Tracking
  • Advertising Management
  • Audience Targeting
  • Automated Responses
  • Bonus Management
  • Campaign Management
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Contact Management
  • Content Creation
  • Content Management
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer History
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Discount Management
  • Discussions / Forums
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Engagement Tracking
  • Feedback Management
  • Filtering
  • For Customer Referrals
  • For Small Businesses
  • Gamification
  • Incentive Management
  • Loyalty Cards
  • Loyalty Program
  • MMS
  • Mass Texting
  • Membership Management
  • Message Personalization
  • Mobile Coupons
  • Mobile Keywords
  • Moderation
  • Multi-Channel Campaigns
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Negative Feedback Management
  • Performance Metrics
  • Predictive Analytics
  • Publish Scheduling
  • ROI Tracking
  • Ratings / Reviews
  • Real Time Monitoring
  • Referral Templates
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Review Generation
  • Review Request
  • Rewards Management
  • SEO Management
  • Scheduled Messaging
  • Sentiment Analysis
  • Shortcodes
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Surveys & Feedback
  • Text Analysis
  • Text-to-Win
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • eCommerce Management

Integrations

  • Total integrations82
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations30
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier