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Zoho Social

Social media marketing for growing businesses

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Zoho Social Reviews - Page 2

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2,841 reviews

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AR
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Verified reviewer

Health, Wellness and Fitness, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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optimizing social media performance with Zoho Social's comprehensive metrics and analytics

Reviewed 25 days ago

I have had positive experiences using Zoho Social to manage my social media marketing efforts. Some of the business problems that Zoho Social helps to solve include:Time management: Zoho Social's automated publishing and scheduling features help me to save time by allowing me to plan and schedule social media posts in advance.Multichannel management: Zoho Social allows me to manage multiple social...

Pros

the most impactful features of Zoho Social are its automated publishing and multi-account management features which help businesses to manage their social media accounts more efficiently and effectively.Zoho Social is easy to use and navigate, with an intuitive interface and helpful customer support. integration with other Zoho products such as Zoho CRM, which is seamless and straightforward.

Cons

here are some of the aspects of Zoho Social that I found less satisfactory:the user interface can be confusing or difficult to navigate at times, particularly for new users who are unfamiliar with the platform. the challenges with customer support include slow response times and difficulty reaching a live representative.Limited features for some social media platforms: While Zoho Social supports multiple social media platforms, I found that certain features are limited or missing for certain platforms.Limited customization options: I have noticed that Zoho Social has limited customization options, particularly when it comes to branding and design.

AR
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Amit R.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent and best platform for managing social networks, All in one social media scheduling tool

Reviewed 4 months ago

It's easy to use and it keeps all my social media organized and updated. I have been using Zoho Social for about two years now and I absolutely love it! It has made managing my social media accounts so much easier and more efficient. Overall, my experience with Zoho Social has been great!

Pros

I love this tool. There are many similar tools out there, but this is the best one I have come across. I use it for managing all my social media posts, especially scheduling. It has a great calendar management tool, as well as an easy-to-use interface. The ability to schedule all my posts at once, on all platforms is a huge time saver. I also love that I can review reports for each platform and see which posts are performing well.

Cons

Tagging people on WhatsApp Business is a pain because there is no integration for it. This is a big issue for me since WhatsApp is the main form of communication where I live.

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Jose J G.

Market Research, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Great Solution to Manage and Keep track of your Social Networks Channels

Reviewed 5 months ago

Just one word: Wonderful.

Pros

Zoho Social is an extensive platform. It has many features we love and use on a daily basis, like scheduled posts, follow global trends, publish quick content to Twitter, advanced reports and more. We really enjoy using Zoho Social.

Cons

I have been using Zoho Social in my agency for quite a while. I have been noticing that the Zoho Social subscription price increased a lot recently. Anyways, still I believe Zoho Social is the best solution for us after having experience with other platforms that didn't fulfill our expectations.

AR
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Verified reviewer

Computer Software, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good and Getting Better

Reviewed 6 months ago

Zoho products usually drive me nuts but Zoho Social is pretty good - to the point I’ve jumped with excitement as a new feature was added and actually took the time to write them and thank them. In the last, I’ve used SproutSocial, HootSuite, and some others. This is pretty close but way more affordable. The downside is that we have Zoho One and I can only run one brand. I have to pay to add a second and that’s a bummer.

Pros

It was pretty stripped down when I started using it, but they’ve been adding lots of features, like the ability to set up a post and then customize it by network and being able to add network-specific mentions in one post. The calendar tool is also quite helpful, though I wish I could look at historical posts the same way. I don’t think I’ve ever had a post fail either. It’s a pretty smooth experience.

Cons

The reports page is a little funky. Even when you customize, you still can’t create a single display of your chosen metrics for all networks in one place. They also have a feature that shows you if you’re scheduling at the right time. It says something like “this post is likely to reach 70% of your most engaged followers.” The platform I used before would suggest times and tell you when to post -...

AR
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Verified reviewer

Public Relations and Communications, 1-10 employees

Used weekly for 6-12 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer support SUCKS

Reviewed 2 years ago

Disappointing. No — infuriating.

Pros

Pretty easy to use UI. Monitoring dashboard. Nice looking reports.

Cons

1. Insights data captured in reports is pretty lacking, especially for posts that are boosted (engagement not captured!! what?!?) so there's inconsistency with actual metrics. 2. Cannot tag other pages/users in Facebook posts 3. Stopped using this to schedule Facebook posts because preview does not reflect how the respective platform posts will look – eg how pix will tile / crop in a post (instead,...

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Bailey K.

Management Consulting, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Social Scheduler of Them All

Reviewed 3 years ago

Zoho Social is an essential part of my business and I couldn't function without it.

Pros

Zoho Social has been the best social media scheduler I have ever used. It can actually post to Instagram. It has specific brand management and makes reporting for my clients super easy. The pricing is awesome! I can build the package to my news and reduce as needed. The clean design works great and the app makes things really mobile. I think my favorite part though is that I've experienced the improvements they've made so they are actively looking on improving and making it even better.

Cons

They updated and fixed most of the cons. I couldn't use it for one of my clients for awhile because it didn't have Facebook Group posting but now it does so that's not really an issue. I do wish that if I was linking a video it could take a thumbnail for Instagram the way it does for Twitter.

SA
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Sonya A.

Health, Wellness and Fitness, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Robust software for the price

Reviewed 3 years ago

So far I'm really enjoying it. I think it will help with my client's project management efficiency when it comes to the social/marketing calendar and customer service.

Pros

Zoho Social is pretty easy to use and it has a lot more features than comparably priced products out there. I tried pretty much every free trial there was for social media management software and Zoho Social was far and away the best in terms of ease of use, features, number of social channels supported, user accounts and pricing. The conversation management feature between all your social platforms...

Cons

The feature for internal discussions about posts is a little weird. It's not as intuitive as I had hoped it would be. It would be nice if you could tag posts that need to be attended to by other team members without starting a discussion about them. It would also be nice if you could edit replies within Zoho. There are some other kinda wonky things that seem to be issues with APIs on the social platforms, so they'd be issues no matter what platform you use (like posting to FB groups from Zoho, you can only post as yourself, not the page that manages the group - but this is a Facebook issue, not a Zoho issue).

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Shayne H.

Internet, 11-50 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Maintain your online reputation and enhance your online presence!

Reviewed 4 years ago

I stumbled upon Zoho Social about a year ago when a friend of mine (who works at a Digital Marketing Agency) suggested it to me. It took me a while to consider it, but when I started using the software, it certainly made things a whole lot easier. It enabled me to cut short my social media management tasks in half and focus on other important aspects. NOTE: Since I'm also into e-commerce apart from...

Pros

1) Adaptability: Zoho is very easy to configure and it can be easily customized to suit your business process. 2) Schedule Posts: This should be the main reason why I chose to use Zoho in the first place. At the beginning of every week, I normally create a road map or a content calendar with different kinds of posts that I want to post during the week. Zoho allows me to schedule these posts individually...

Cons

1) Platform Integration Range: Though Zoho caters to the most prominent Social Media platforms, it has still left out a few less common ones. However, people still used these platforms and have their own reasons for doing so. So if Zoho can integrate with these platforms, it would be great! 2) Media Sharing: I found that when it comes to sharing pictures or videos, the user interface suddenly becomes a bit cluttered and hard to navigate through. Still not a deal breaker for me, however, If you're new to social media marketing and if you haven't tried out any alternatives previously, it's going to be a tough process until you get the hang of things.

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Franklin D R.

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Almost Perfect

Reviewed 6 years ago

I have tried a lot of social media management platforms and never really considered Zoho Social. I thought of them as mostly a CRM platform, but when I saw their CRM Plus which included CRM Social and many other platforms, I decided to give it a try. I have to say that I have been very pleased with the ease of use, the browser integrations and the reporting. When you log in to your account, you can...

Pros

-Rich Feature at a very reasonable price point -Great analytics and custom reports and scheduling -Brand Health at a glance-No deep digging needed for analysis -Ability to collaborate with those who engage and team members. -Browser posting plugin -Smart Q for suggested best times based on engagement -Easily switch between brands -Integration with other valuable Zoho platforms -Android and Iphone mobile app

Cons

-if you have a client that needs to approve the content, then they have to be added as a user at an additional cost -Smart Q will sometimes only have one optimal time for a day, or possibly push your post out a few days for maximum engagement.

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Jesús G.

Management Consulting, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho Social herramienta indispensable para gestión de redes sociales

Reviewed 3 months ago

Toda mi compañía se gestiona con Zoho Social

Pros

Me encanta la integración con Zoho CRM ya que me permite tener todos los datos de redes sociales orientados a la venta. Es muy importante que un experto, trabaje con la herramienta, para sacarle partido en zoho hay partners premium que te ayudan con esto.

Cons

Lo que menos me gusta es la parte de las historias de instagram, que llevan más trabajo que una publicación normal.

Showing original review in Spanish. See translation

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Pamela D.

Professional Training & Coaching, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I've kicked the tires on several programs and decided to go with Zoho

Reviewed a year ago

I've been kicking the tires of Zoho Social for the past 14 days. I have dived into its many features and compared it to other platforms that I have also been testing out. First, let me say that there are some extremely good platforms out there, but I've chosen to go with Zoho Social for a few reasons. I don't want to make this too long, so I'll just mention the features that won me over: I can grab...

Pros

Dropbox and Canva integration, Multiple brands managed separately, analytics on my dashboard, the ability to customize posts per-platform, excellent customer service

Cons

The only thing I would improve a bit is the UI/menu options. I found Buffer's UI more intuitive and clear, but Zoho's brand management and scheduling options won out over Buffer

CL
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Chuck L.

Mental Health Care, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool that's easy to use

Reviewed 3 years ago

Zoho Social is helping us plan our social media campaigns for months in advance. We can also log in and see how we're doing as far as engaging followers, seeing who likes what, watching for patterns, and more.

Pros

This tool is much easier to use than the one we've been using for the last year or so. The calendar makes it easy to see what we have planned for the month, and if we need to reschedule something we can simply drag and drop on the calendar. The analytics on the Home dashboard are really useful in helping us track our followers' engagement. Overall, it's been a great product to use in our digital marketing plans.

Cons

We've had some issues connecting a couple of channels to the platform, but we'll work it out eventually.

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Rajkishore M.

Logistics and Supply Chain, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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No Dashboard, No Analytics With Free Plan

Reviewed 7 months ago

My overall experience is not much good with Zoho social. I don't want to waste much fund with it's upgraded plans as other similar tools also providing same or more features at less cost. So I use Zoho social's free plan to post few posts of one of my brand.

Pros

Zoho is my all time favourite company and I like it's all products. Zoho social is also like this. I like the tool as it is easy to use, very clean UI. Easy to configure brand channels. Starting free plan it is providing 7 channels / brand which is really a good feature for beginners. You can use zShare Browser Extension to share articles, posts to your social media channels directly in a single click. When you will sign-up it will provide you 15 days trial with paid plans after which you can upgrade or can use free plan without any issue. Support system also works fine.

Cons

I dislike the limitations on free plan. I have used free plan for my small business to post business updates, flyers, marketing materials through this tool. You won't get dashboard to check the published posts under free plan. You can't use analytic tool with free plan. Pricing according to features are high. With standard plan it only allows 1 brand when other competitors providing multiple brand with more channels.

GH
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Gretter H.

Accounting, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ZOHO SOCIAL is everything your brand needs to prosper on social media.

Reviewed 4 months ago

My overall experience with Zoho social is great and it is one of the reasons I really keep ZOHO ONE product.

Pros

I enjoy that I can manage multiple brands from both desktop and laptop and that everything is super easy to use.

Cons

Zoho social has space for a little more customization such as font or font size and adding stories to instagram that doesn't require a manual push.

DT
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Debbie T.

Philanthropy, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So Easy!!

Reviewed 3 years ago

This makes our social media posting such an easy process and scheduled posts are easily manipulated if last minute changes are required. It has freed up time for the team and made it less stressful.

Pros

It is our one stop shop for all our social media interactions and activities! We also love the reporting capabilities too that can be automated to receive regular reports on a number of different metrics. The APP is also easy to use and handy for on the run random posting. Price wise they are very competitive with us getting the functionality of some very expensive programs without the price tag which is great when you are just starting out.

Cons

We have only been using Zoho Social to it's fullest for a few weeks so can't think of anything yet!

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Jeni B.

Marketing and Advertising, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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In Zoho We Trust

Reviewed a year ago

For a first-time user of Zoho Social, I was pleasantly surprised by the ease of use and capabilities of the product. The ability to schedule posts is great, and the analytics are incredibly easy to read and access—and they provide great insight into how content is performing. The inbuilt tracking of links has also been a great feature for me to be able to see which content is being shared. Overall, I've been impressed with the capabilities of this product and would definitely recommend it for businesses that are looking to expand their social media presence in an organized and efficient way.

Pros

I've tried just about every social media management software under the sun—and I even wrote articles on best practices in social media marketing. So when I tell you that Zoho Social is the best out there, I'm saying it with the utmost seriousness. Zoho Social's user-friendly UI and intuitive navigation make it easy to get up and running right away. It also supports more channels than any other app in its price range and has many advanced features like analytics, calendar post scheduling, content re-posting, and more. If you're looking for a social media management tool that won't break the bank but will deliver world-class results, this is it!

Cons

If only there were a way to schedule multiple posts for one social media channel at once without saving and adding again and without using the bulk upload CSV method. I hate that I have to unselect all the other channels while doing this. Please see MeetEdgar's upload feature. That's one thing that I wish you had.

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Mehandi I.

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho Social Review

Reviewed 10 months ago

Problems which I am solving using Zoho Social are as such:- 1) Post Scheduling and engaging with each users from one central place. 2) Managing multiple social media accounts from one central dashaboard of Zoho Social. 3) Reporting and analytics of the performance of social media is super amazing.

Pros

Most impactful features of Zoho Social are as such:- 1) Multip-account management from one place. 2) Automated scheduling. 3) Real-time analyics Zoho Social is very easy to use. Integrating Zoho Social with our existing business's social media account was easy.

Cons

Improvements which Zoho Social can make into their platforms are as such:- 1) Overall speed of the app at which it loads. 2) UI is little obsolete, they need to revamp it. Every aspect of Zoho Social was not difficult to use also the intergration was very easy with out existing business.

PT
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Prosithea T.

Marketing and Advertising, 51-200 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoho app is really useful app for social media management.

Reviewed 5 years ago
Pros

I have tried a lot of social media management platforms and never really considered Zoho Social. I thought of them as mostly a CRM platform, but when I saw their CRM Plus which included CRM Social and many other platforms, I decided to give it a try. I have to say that I have been very pleased with the ease of use, the browser integrations and the reporting. When you log in to your account, you can...

Cons

The reports features are very nice as well. You can use standard reports for Facebook, Twitter and Instagram or create a custom report which can be sent at predetermined intervals to you, your clients or both. The reports are pretty robust (especially for FB) and at the price point of Zoho Social, you get all of the reports. There is no nickel and diming for more in-depth reports like some other platforms....

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May E.

Construction, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great App

Reviewed a year ago
Pros

I carried out a case study of 4 different scheduling apps and Zoho Social was by far the best one. There are plenty of useful integrations to help manage digital marketing campaigns such as analytics, streams, and lead management which are all hugely helpful. The app is dependable and functional, unlike some of the other apps I tested. Highly recommend this product - it has great functions at an affordable price.

Cons

The inability to edit images on the scheduling tool would be the cherry on top of Zoho Social. When ensuring content is in the correct format, even just a cropping tool would be really useful. It would also be useful if Zoho Social was compatible with posting Reels, Stories, and Carousels to Instagram, but I appreciate that some of these are down to Instagram's rules.

AR
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Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 6-12 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Unresponsive, unhelpful support

Reviewed 2 years ago

The support was disappointing for the price. We did like having a single public URL for all clients to use for approvals/review.

Pros

We appreciated that there was ae reporting built in and that there was an option to quickly pause all content.

Cons

Customer support was awful. They were slow to respond, and once they did, the answer was usually "Sorry, that is not available" or "that is not something that can be done." There were no workarounds, no forwarding to development teams for future updates, and only uncaring, unhelpful responses.

sa
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simo a.

Marketing and Advertising,

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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wow zoho is the best app for social media

Reviewed 5 years ago

time and money

Pros

full control and managing things easily by clicking just on one fonction you hve everything in your hand, otherwise, some other software like zoho dose not have such features. Thank you for giving me this amazing experience. thanks Zoho team I live Zoho Social because it is very easy to use, very friendly in its interface, but still very detailed and effective in all reports and customisation. Being able to manage different Brands and the Smart Q planning options are my favourite treats in this amazing package.

Cons

oho CRM Plus covers 88% of the Sales Force Automation functionality. Moreover, ZOHO's solution solution offers very similar coverage of these characteristics to the average CRM software package (88% vs 87%). In summary, Zoho CRM Plus offers very good coverage of Sales Force Automation functionality, similar to that of its competitors. This means that CRM system buyers for whom this functional area...

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Fadiah R.

Banking, 10,001+ employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good option for managing social media account

Reviewed 2 years ago
Pros

The dashboard is straightforward, logical, and simple to navigate. Though it doesn't appear to be too overpowering, it may be an engaging experience when used with the appropriate tools and analytics. My favourite tool is scheduling material months in advance, which allows me to devote more time to other business objectives. Everything I require is available on the platform.

Cons

There appears to be a minor navigational problem when navigating from the main homepage. I became puzzled several times when attempting to locate the login gateway for the software to be accessed online. I've now saved the correct website, although it may be a little confusing while searching through Google.

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Kashish S.

Design, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Get the best Social Media Planning & Execution

Reviewed 3 years ago

It has been generally great :)

Pros

Great post scheduling options Brilliant customer support Multiple Social Media Channel Support

Cons

It doesn't let you connect more than one FB page other than Brand / Agency Package :)

HM
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Holli M.

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Product.

Reviewed 3 years ago

Overall, we have begun to be consistent with scheduling and have seen a massive increase in our social media following, engagement, and awareness of our brand. Using Zoho Social has been a great experience and we will continue using this application for all our social scheduling needs!

Pros

Zoho Social is very easy to set up and to use on a daily basis. I use the online version on my desktop, as well as the Mobile App and both integrate seamlessly for ease of posting. I love being able to bulk schedule to all of our social channels, as well as to single channels if the content is specific to just one platform. I also love the tagging feature and the calendar view as well.

Cons

I can't say at this point that I have much I don't like about this software. The mobile app doesn't have the ability to tag people or businesses when creating a post on the app. However, I've been using the free plan and it's possible that this feature is an option for a higher paid plan. It would be great if the tagging feature was an option on the Mobile App as well as the Online Desk Top version.

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Vidhi M.

Human Resources, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Useful & Time Saver Tool

Reviewed a month ago

its overall solving post scheduling and monitoring

Pros

Introduction:Zoho Social is a social media management platform that provides businesses with tools to manage and analyze their social media presence. It allows users to schedule posts, monitor brand mentions, and track their social media performance. I recently tried out Zoho Social and was impressed with its features and functionality.Usability:Zoho Social has a user-friendly interface that is easy...

Cons

While Zoho Social supports most major social media platforms, some users may find that it lacks integrations with other platforms they use. pricing is little high