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Salesforce Marketing Cloud logo
4.2
481

Stand out in Your Customer's Inbox

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.8
    Features
    4.3
    Customer support
    3.9
Pros and Cons from Salesforce Marketing Cloud users   
+15
Encourages cross-team communications. Great support from the vendor, and strong community of users and third-party integrators.
The price, the user experience, the lack of multibrand use. When I threatened to take my business elsewhere we had one call with the VP but then he stopped responding to calls and emails.
Was quite easy to understand for novice and navigate around and had easy to use and useful automated marketing features that made reaching a large audience seamlessly easy.
It felt like they were just as fed up with this crap tool as we are. Although they didn't say it, I think one of our key employees quit over the frustration of dealing with marketing cloud.
We use salesforce daily to engage with customers on a daily basis. It has been very helpful in managing customer journeys, sending and preparing emails, and getting good reporting.
Not all pending sends will list themselves under "Pending Sends," so that has caused some issues with accidentally sending the same email to the same list more than once.
It had a good native integration with Litmus. I liked the reporting feature that visually showed where users where clicking in an email.
The customer service and sales team was probably the worst I've seen from an enterprise product. Even though it's owned by Salesforce, it isn't as well integrated as Marketo.
Its very user friendly when you need to build assets with less time. I think those who have a more B2C business marketing model will find this more beneficial with the 1:1 ratio for personalization.
Further, the e-newsletters don't cooperate with Outlook, which is frustrating since both are Microsoft products.
Salesforce offers a big eco-system with lots of functionalities and a good customer overview.
Also opening a ticket with customer support is a pain, especially if you don't have a Salesforce login (I've tried both with and without.).
You are able to view and respond to emails from all of your coworkers which helps with workload management.
The e-newsletter design function is nearly useless unless you can code HTML, and the preview emails you see never match what ends up in your inbox.
The Journey Building feature is incredible for this. This also allows you to set triggers and make intelligent automation decisions.
Steep learning curve, Poor Customer service, Fairly expensive for most of the users.
Love what the product is capable of doing. But it takes a significant amount of time and money beyond the cost of the product to set it up and maintain it.
For a small business I'd HIGHLY recommend going with something else.
Encourages cross-team communications. Great support from the vendor, and strong community of users and third-party integrators.
The price, the user experience, the lack of multibrand use. When I threatened to take my business elsewhere we had one call with the VP but then he stopped responding to calls and emails.
Was quite easy to understand for novice and navigate around and had easy to use and useful automated marketing features that made reaching a large audience seamlessly easy.
It felt like they were just as fed up with this crap tool as we are. Although they didn't say it, I think one of our key employees quit over the frustration of dealing with marketing cloud.
We use salesforce daily to engage with customers on a daily basis. It has been very helpful in managing customer journeys, sending and preparing emails, and getting good reporting.
Not all pending sends will list themselves under "Pending Sends," so that has caused some issues with accidentally sending the same email to the same list more than once.
It had a good native integration with Litmus. I liked the reporting feature that visually showed where users where clicking in an email.
The customer service and sales team was probably the worst I've seen from an enterprise product. Even though it's owned by Salesforce, it isn't as well integrated as Marketo.
Its very user friendly when you need to build assets with less time. I think those who have a more B2C business marketing model will find this more beneficial with the 1:1 ratio for personalization.
Further, the e-newsletters don't cooperate with Outlook, which is frustrating since both are Microsoft products.
Salesforce offers a big eco-system with lots of functionalities and a good customer overview.
Also opening a ticket with customer support is a pain, especially if you don't have a Salesforce login (I've tried both with and without.).
You are able to view and respond to emails from all of your coworkers which helps with workload management.
The e-newsletter design function is nearly useless unless you can code HTML, and the preview emails you see never match what ends up in your inbox.
The Journey Building feature is incredible for this. This also allows you to set triggers and make intelligent automation decisions.
Steep learning curve, Poor Customer service, Fairly expensive for most of the users.
Love what the product is capable of doing. But it takes a significant amount of time and money beyond the cost of the product to set it up and maintain it.
For a small business I'd HIGHLY recommend going with something else.
Encourages cross-team communications. Great support from the vendor, and strong community of users and third-party integrators.
The price, the user experience, the lack of multibrand use. When I threatened to take my business elsewhere we had one call with the VP but then he stopped responding to calls and emails.
Was quite easy to understand for novice and navigate around and had easy to use and useful automated marketing features that made reaching a large audience seamlessly easy.
It felt like they were just as fed up with this crap tool as we are. Although they didn't say it, I think one of our key employees quit over the frustration of dealing with marketing cloud.
We use salesforce daily to engage with customers on a daily basis. It has been very helpful in managing customer journeys, sending and preparing emails, and getting good reporting.
Not all pending sends will list themselves under "Pending Sends," so that has caused some issues with accidentally sending the same email to the same list more than once.
It had a good native integration with Litmus. I liked the reporting feature that visually showed where users where clicking in an email.
The customer service and sales team was probably the worst I've seen from an enterprise product. Even though it's owned by Salesforce, it isn't as well integrated as Marketo.
Its very user friendly when you need to build assets with less time. I think those who have a more B2C business marketing model will find this more beneficial with the 1:1 ratio for personalization.
Further, the e-newsletters don't cooperate with Outlook, which is frustrating since both are Microsoft products.
Salesforce offers a big eco-system with lots of functionalities and a good customer overview.
Also opening a ticket with customer support is a pain, especially if you don't have a Salesforce login (I've tried both with and without.).
You are able to view and respond to emails from all of your coworkers which helps with workload management.
The e-newsletter design function is nearly useless unless you can code HTML, and the preview emails you see never match what ends up in your inbox.
The Journey Building feature is incredible for this. This also allows you to set triggers and make intelligent automation decisions.
Steep learning curve, Poor Customer service, Fairly expensive for most of the users.
Love what the product is capable of doing. But it takes a significant amount of time and money beyond the cost of the product to set it up and maintain it.
For a small business I'd HIGHLY recommend going with something else.
Omnisend logo
4.7
709

Marketing automation for smart ecommerce marketers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.6
Pros and Cons from Omnisend users   
avatar
+15
Overall experience with Omnisend is very positive. It's a great product for a fair price and does what you need very well.
I find it frustrating that the product picker is just not working, you have to physically copy and paste product description photo and information and paste.
Great email marketing software which allows your marketing team to create amazing newsletters. The great advantage is that you can easily automate some tasks as welcome emails, abandoned cart, etc.
Not all my emails go to my customers and they complaint that our email goes to junk and before this would not happen.
Our overall experience is super positive and we've recommended it multiple times to other businesses.
Setting up Omnisend can be a little difficult, especially if this is your first time with email marketing.
I like how the software is integrated within my eCommerce store, ease of use and the ability to save templates.
This billing issue has really soured my feeling about this company. The monthly price that they show on their account page is wrong.
Love all the great template options Omnisend has to offer. While our decision to move our email marketing business to Omnisend was a forced one, It has turned out to be the best thing that happened.
It has been a great experience thus far, the customer service has been amazing, which is so crucial to any successful business.
However, Omnisend is actually dedicated to e-commerce, and it's a great piece of software if you are running an online store for the automation capabilities that it provides.
Omnisend has been great for getting email marketing out to customers. It allows for a lot of customization which is nice, and it's also priced very well in comparison to a lot of other options.
This program is so easy to use and integrates seamlessly with Shopify. This is a huge game changer for my business as it allows us to move away from MailChimp, and on to a much more robust platform.
Omnisend is so seamless. I love how easily it integrates with shopify and how easy it is to create and send email blasts with special offers.
Ease of use, GREAT customer service, great templates but simple to adjust.
The app is easy to use and give a good result. The functionalities are give an edge and good results.
For a company like mine (selling jewelry online), that is extremely important. I am always short on time, so any software that makes marketing easier for a reasonable price is attractive to me.
Easy to use, clean email templates provided, also love how quick customer service is - always ready to help.
Overall experience with Omnisend is very positive. It's a great product for a fair price and does what you need very well.
I find it frustrating that the product picker is just not working, you have to physically copy and paste product description photo and information and paste.
Great email marketing software which allows your marketing team to create amazing newsletters. The great advantage is that you can easily automate some tasks as welcome emails, abandoned cart, etc.
Not all my emails go to my customers and they complaint that our email goes to junk and before this would not happen.
Our overall experience is super positive and we've recommended it multiple times to other businesses.
Setting up Omnisend can be a little difficult, especially if this is your first time with email marketing.
I like how the software is integrated within my eCommerce store, ease of use and the ability to save templates.
This billing issue has really soured my feeling about this company. The monthly price that they show on their account page is wrong.
Love all the great template options Omnisend has to offer. While our decision to move our email marketing business to Omnisend was a forced one, It has turned out to be the best thing that happened.
It has been a great experience thus far, the customer service has been amazing, which is so crucial to any successful business.
However, Omnisend is actually dedicated to e-commerce, and it's a great piece of software if you are running an online store for the automation capabilities that it provides.
Omnisend has been great for getting email marketing out to customers. It allows for a lot of customization which is nice, and it's also priced very well in comparison to a lot of other options.
This program is so easy to use and integrates seamlessly with Shopify. This is a huge game changer for my business as it allows us to move away from MailChimp, and on to a much more robust platform.
Omnisend is so seamless. I love how easily it integrates with shopify and how easy it is to create and send email blasts with special offers.
Ease of use, GREAT customer service, great templates but simple to adjust.
The app is easy to use and give a good result. The functionalities are give an edge and good results.
For a company like mine (selling jewelry online), that is extremely important. I am always short on time, so any software that makes marketing easier for a reasonable price is attractive to me.
Easy to use, clean email templates provided, also love how quick customer service is - always ready to help.
Overall experience with Omnisend is very positive. It's a great product for a fair price and does what you need very well.
I find it frustrating that the product picker is just not working, you have to physically copy and paste product description photo and information and paste.
Great email marketing software which allows your marketing team to create amazing newsletters. The great advantage is that you can easily automate some tasks as welcome emails, abandoned cart, etc.
Not all my emails go to my customers and they complaint that our email goes to junk and before this would not happen.
Our overall experience is super positive and we've recommended it multiple times to other businesses.
Setting up Omnisend can be a little difficult, especially if this is your first time with email marketing.
I like how the software is integrated within my eCommerce store, ease of use and the ability to save templates.
This billing issue has really soured my feeling about this company. The monthly price that they show on their account page is wrong.
Love all the great template options Omnisend has to offer. While our decision to move our email marketing business to Omnisend was a forced one, It has turned out to be the best thing that happened.
It has been a great experience thus far, the customer service has been amazing, which is so crucial to any successful business.
However, Omnisend is actually dedicated to e-commerce, and it's a great piece of software if you are running an online store for the automation capabilities that it provides.
Omnisend has been great for getting email marketing out to customers. It allows for a lot of customization which is nice, and it's also priced very well in comparison to a lot of other options.
This program is so easy to use and integrates seamlessly with Shopify. This is a huge game changer for my business as it allows us to move away from MailChimp, and on to a much more robust platform.
Omnisend is so seamless. I love how easily it integrates with shopify and how easy it is to create and send email blasts with special offers.
Ease of use, GREAT customer service, great templates but simple to adjust.
The app is easy to use and give a good result. The functionalities are give an edge and good results.
For a company like mine (selling jewelry online), that is extremely important. I am always short on time, so any software that makes marketing easier for a reasonable price is attractive to me.
Easy to use, clean email templates provided, also love how quick customer service is - always ready to help.
Campaign Monitor by Marigold logo
4.5
491

Cross-channel marketing made simple and stress-free

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.5
Pros and Cons from Campaign Monitor by Marigold users   
avatar
avatar
avatar
+15
Campaign Monitor is an excellent email automation tool that is user-friendly and easy to use. It has an intuitive interface, great customer support, and comprehensive analytics.
We disliked that the platform seemed to be split between different names. Sometimes the login would redirect us to another website which was a bit weird.
Although testing on the likes of litmus is great, Campaign monitor gives the ability to test emails EXACTLY. This has been excellent for development and my learning about email code.
Some parts of the UI are cumbersome and feel stuck in another internet era. Some services can be very pricey if you don't have a subscription.
The ease of use, depth of reporting, and helpful support team. I like the ability to change and alter the campaign up until the last minute, even if delivery has been scheduled.
Some features and configurations can be a bit hard to figure out without a fairly technical background. Email builder templates felt a bit restrictive in terms of styling and formatting options.
Campaign Monitor lets me create, send, manage and track eblasts with great ease. It has a high number of quality templates and automation is very easy.
Plus, not being able to marry together the email insights into our customer actions/deals/leads was a big hindrance.
The great thing with this is the Price is very competitive and it offers a bit more than the others.
Campaign Monitor is wonderful. I recommend it enthusiastically to anyone looking for a full service, easy to use email platform.
I liked the documentation, it's nice and easy to read as well as follow.
I realized that it is much easier to create a campaign that contain a good design visuals. Thanks to its templates.
Campaign Monitor has great integrations that allow us to use it throughout our platforms and connected to other software we are using.
Analytics: powerful and easy to understand which has evolved out marketing team to be able to properly target and understand our marketing strategy.
I love that this software lets you either upload your own custom coded emails OR you can use their email builder.
Campaign Monitor recently bought Conversio Emails. The price is very competitive for all the things it offers.
Dashboards and analytics are all intuitive and easy to use. Automation journeys are easy to build and update.
We've had the same code running for years and have never run into issues. The API is very stable and after 5 years we haven't had any issues, no breaking changes or anything related to it.
Campaign Monitor is an excellent email automation tool that is user-friendly and easy to use. It has an intuitive interface, great customer support, and comprehensive analytics.
We disliked that the platform seemed to be split between different names. Sometimes the login would redirect us to another website which was a bit weird.
Although testing on the likes of litmus is great, Campaign monitor gives the ability to test emails EXACTLY. This has been excellent for development and my learning about email code.
Some parts of the UI are cumbersome and feel stuck in another internet era. Some services can be very pricey if you don't have a subscription.
The ease of use, depth of reporting, and helpful support team. I like the ability to change and alter the campaign up until the last minute, even if delivery has been scheduled.
Some features and configurations can be a bit hard to figure out without a fairly technical background. Email builder templates felt a bit restrictive in terms of styling and formatting options.
Campaign Monitor lets me create, send, manage and track eblasts with great ease. It has a high number of quality templates and automation is very easy.
Plus, not being able to marry together the email insights into our customer actions/deals/leads was a big hindrance.
The great thing with this is the Price is very competitive and it offers a bit more than the others.
Campaign Monitor is wonderful. I recommend it enthusiastically to anyone looking for a full service, easy to use email platform.
I liked the documentation, it's nice and easy to read as well as follow.
I realized that it is much easier to create a campaign that contain a good design visuals. Thanks to its templates.
Campaign Monitor has great integrations that allow us to use it throughout our platforms and connected to other software we are using.
Analytics: powerful and easy to understand which has evolved out marketing team to be able to properly target and understand our marketing strategy.
I love that this software lets you either upload your own custom coded emails OR you can use their email builder.
Campaign Monitor recently bought Conversio Emails. The price is very competitive for all the things it offers.
Dashboards and analytics are all intuitive and easy to use. Automation journeys are easy to build and update.
We've had the same code running for years and have never run into issues. The API is very stable and after 5 years we haven't had any issues, no breaking changes or anything related to it.
Campaign Monitor is an excellent email automation tool that is user-friendly and easy to use. It has an intuitive interface, great customer support, and comprehensive analytics.
We disliked that the platform seemed to be split between different names. Sometimes the login would redirect us to another website which was a bit weird.
Although testing on the likes of litmus is great, Campaign monitor gives the ability to test emails EXACTLY. This has been excellent for development and my learning about email code.
Some parts of the UI are cumbersome and feel stuck in another internet era. Some services can be very pricey if you don't have a subscription.
The ease of use, depth of reporting, and helpful support team. I like the ability to change and alter the campaign up until the last minute, even if delivery has been scheduled.
Some features and configurations can be a bit hard to figure out without a fairly technical background. Email builder templates felt a bit restrictive in terms of styling and formatting options.
Campaign Monitor lets me create, send, manage and track eblasts with great ease. It has a high number of quality templates and automation is very easy.
Plus, not being able to marry together the email insights into our customer actions/deals/leads was a big hindrance.
The great thing with this is the Price is very competitive and it offers a bit more than the others.
Campaign Monitor is wonderful. I recommend it enthusiastically to anyone looking for a full service, easy to use email platform.
I liked the documentation, it's nice and easy to read as well as follow.
I realized that it is much easier to create a campaign that contain a good design visuals. Thanks to its templates.
Campaign Monitor has great integrations that allow us to use it throughout our platforms and connected to other software we are using.
Analytics: powerful and easy to understand which has evolved out marketing team to be able to properly target and understand our marketing strategy.
I love that this software lets you either upload your own custom coded emails OR you can use their email builder.
Campaign Monitor recently bought Conversio Emails. The price is very competitive for all the things it offers.
Dashboards and analytics are all intuitive and easy to use. Automation journeys are easy to build and update.
We've had the same code running for years and have never run into issues. The API is very stable and after 5 years we haven't had any issues, no breaking changes or anything related to it.
Act-On logo
4.3
254

Growth marketing automation platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    4.1
    Features
    4.1
    Customer support
    4.3
Pros and Cons from Act-On users   
avatar
+15
Act-On is extremely easy to use and starts providing working data immediately. Act-On has a quality product with a friendly UI and wonderful support when the occasional question comes up.
In some cases, metrics are just a bit confusing. In particular, there's a metric that compares SEO-type things, but the explanation is inadequate.
I like the breadth of capabilities with superior customer support by both the Customer Success Manager and Technical Support.
It could have better designed templates for emails and landing pages; the ones provided are dreadful. There is a major shortcoming, though, and I think it's a fatal one: e-mail deliverability.
There may be other big brands out there, but this is a great solution at an affordable price.
As a small business testing out systems this is horrible.
And the customer support was outstanding; at times, they were reaching out to me, asking me if I needed anything or if I had seen new features that were introduced, etc.
When we tried to cancel they refused and sent the account to a collection agency...well done Act-on. Any world class software company doesn't try to trick clients into sticking with them.
It's user friendly, has a nice design, and serves the basic purpose of helping you stay in touch with your customers and build a marketing plan for your brand.
AVOID these guys at all cost. The ux is poor and you'll need a dedicated in house resource to learn and operate a sub-optimal system.
Great support and product learning program. The integration with our CRM and overall features/ease-of-use was excellent.
It's very robust and provides connectors and performance in outbound social and email, scoring, competitive insights, just like it's competitors but without paying for a Farrarri.
This software has great features. Act On is easy to use with the available instructions and other help information.
It really helps with workflow management and offers a lot of marketing tools that are helpful.
The best thing is that you can be extra specific when targeting customers. The interface and metrics are major plus points too.
Our team are really happy with the metrics and insights available through Act-On.
It was easy to upload your email creative and get the campaign going.
Once we figured it our, it was extremely smart and well designed workflow.
Act-On is extremely easy to use and starts providing working data immediately. Act-On has a quality product with a friendly UI and wonderful support when the occasional question comes up.
In some cases, metrics are just a bit confusing. In particular, there's a metric that compares SEO-type things, but the explanation is inadequate.
I like the breadth of capabilities with superior customer support by both the Customer Success Manager and Technical Support.
It could have better designed templates for emails and landing pages; the ones provided are dreadful. There is a major shortcoming, though, and I think it's a fatal one: e-mail deliverability.
There may be other big brands out there, but this is a great solution at an affordable price.
As a small business testing out systems this is horrible.
And the customer support was outstanding; at times, they were reaching out to me, asking me if I needed anything or if I had seen new features that were introduced, etc.
When we tried to cancel they refused and sent the account to a collection agency...well done Act-on. Any world class software company doesn't try to trick clients into sticking with them.
It's user friendly, has a nice design, and serves the basic purpose of helping you stay in touch with your customers and build a marketing plan for your brand.
AVOID these guys at all cost. The ux is poor and you'll need a dedicated in house resource to learn and operate a sub-optimal system.
Great support and product learning program. The integration with our CRM and overall features/ease-of-use was excellent.
It's very robust and provides connectors and performance in outbound social and email, scoring, competitive insights, just like it's competitors but without paying for a Farrarri.
This software has great features. Act On is easy to use with the available instructions and other help information.
It really helps with workflow management and offers a lot of marketing tools that are helpful.
The best thing is that you can be extra specific when targeting customers. The interface and metrics are major plus points too.
Our team are really happy with the metrics and insights available through Act-On.
It was easy to upload your email creative and get the campaign going.
Once we figured it our, it was extremely smart and well designed workflow.
Act-On is extremely easy to use and starts providing working data immediately. Act-On has a quality product with a friendly UI and wonderful support when the occasional question comes up.
In some cases, metrics are just a bit confusing. In particular, there's a metric that compares SEO-type things, but the explanation is inadequate.
I like the breadth of capabilities with superior customer support by both the Customer Success Manager and Technical Support.
It could have better designed templates for emails and landing pages; the ones provided are dreadful. There is a major shortcoming, though, and I think it's a fatal one: e-mail deliverability.
There may be other big brands out there, but this is a great solution at an affordable price.
As a small business testing out systems this is horrible.
And the customer support was outstanding; at times, they were reaching out to me, asking me if I needed anything or if I had seen new features that were introduced, etc.
When we tried to cancel they refused and sent the account to a collection agency...well done Act-on. Any world class software company doesn't try to trick clients into sticking with them.
It's user friendly, has a nice design, and serves the basic purpose of helping you stay in touch with your customers and build a marketing plan for your brand.
AVOID these guys at all cost. The ux is poor and you'll need a dedicated in house resource to learn and operate a sub-optimal system.
Great support and product learning program. The integration with our CRM and overall features/ease-of-use was excellent.
It's very robust and provides connectors and performance in outbound social and email, scoring, competitive insights, just like it's competitors but without paying for a Farrarri.
This software has great features. Act On is easy to use with the available instructions and other help information.
It really helps with workflow management and offers a lot of marketing tools that are helpful.
The best thing is that you can be extra specific when targeting customers. The interface and metrics are major plus points too.
Our team are really happy with the metrics and insights available through Act-On.
It was easy to upload your email creative and get the campaign going.
Once we figured it our, it was extremely smart and well designed workflow.
Campaigner logo
3.9
427

Powerful Email Marketing & Automation platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.7
    Features
    3.7
    Customer support
    4.0
Pros and Cons from Campaigner users   
avatar
+15
I love the ease of adding leads. I love how I can save my emails in different categories with different themes, and find them super easy.
There is no way to cancel your account and stop having your credit card charged once set up; there is no online mechanism to even change credit cards or cancel without calling the company.
It is great how it integrates with our business Facebook also. The tracking features are wonderful, you can see the click rate for each link in the email.
Worst ESP Experience EVER - Verging On Scam Organisation.
Overall the LIVE technical support and helping us with our email deliverability wins over the small technical issues we experienced.
My card was charged even if my subscription is not yet consumed. You need to review your billing system.
Easy to use, responsive customer service from an actual person - so much better than the competition.
But I would much prefer hitting a button and my desktop email being populated. I never know if an email address is bad or gets kicked back.
By far the best platform I’ve used for managing sending to large numbers of recipients. D highly recommend the platform to anyone.
Campaigner does not supply this function. The image library is very confusing.
Easy to learn and great customer service, when necessary.
I find the templates confusing to navigate through.
It's a decent value for the money. It's great for basic email contacts and is a value for that.
We were on another platform and Campaigner bought that company. They required us to cut over in an unacceptably rapid timeline and gave no instruction on the switchover.
Becomes fairly intuitive after a short while. The list building feature (my list) is nice.
Repeating having to call in to authorize new lists. Difficult and unnecessary process to cancel services.
I like the fact that you can set up a sales process. This give the sales people the right tools to move the prospect along.
Make sure that you take the time to make yours a good implementation. Setting things up on a good base was key to user adoption.
I love the ease of adding leads. I love how I can save my emails in different categories with different themes, and find them super easy.
There is no way to cancel your account and stop having your credit card charged once set up; there is no online mechanism to even change credit cards or cancel without calling the company.
It is great how it integrates with our business Facebook also. The tracking features are wonderful, you can see the click rate for each link in the email.
Worst ESP Experience EVER - Verging On Scam Organisation.
Overall the LIVE technical support and helping us with our email deliverability wins over the small technical issues we experienced.
My card was charged even if my subscription is not yet consumed. You need to review your billing system.
Easy to use, responsive customer service from an actual person - so much better than the competition.
But I would much prefer hitting a button and my desktop email being populated. I never know if an email address is bad or gets kicked back.
By far the best platform I’ve used for managing sending to large numbers of recipients. D highly recommend the platform to anyone.
Campaigner does not supply this function. The image library is very confusing.
Easy to learn and great customer service, when necessary.
I find the templates confusing to navigate through.
It's a decent value for the money. It's great for basic email contacts and is a value for that.
We were on another platform and Campaigner bought that company. They required us to cut over in an unacceptably rapid timeline and gave no instruction on the switchover.
Becomes fairly intuitive after a short while. The list building feature (my list) is nice.
Repeating having to call in to authorize new lists. Difficult and unnecessary process to cancel services.
I like the fact that you can set up a sales process. This give the sales people the right tools to move the prospect along.
Make sure that you take the time to make yours a good implementation. Setting things up on a good base was key to user adoption.
I love the ease of adding leads. I love how I can save my emails in different categories with different themes, and find them super easy.
There is no way to cancel your account and stop having your credit card charged once set up; there is no online mechanism to even change credit cards or cancel without calling the company.
It is great how it integrates with our business Facebook also. The tracking features are wonderful, you can see the click rate for each link in the email.
Worst ESP Experience EVER - Verging On Scam Organisation.
Overall the LIVE technical support and helping us with our email deliverability wins over the small technical issues we experienced.
My card was charged even if my subscription is not yet consumed. You need to review your billing system.
Easy to use, responsive customer service from an actual person - so much better than the competition.
But I would much prefer hitting a button and my desktop email being populated. I never know if an email address is bad or gets kicked back.
By far the best platform I’ve used for managing sending to large numbers of recipients. D highly recommend the platform to anyone.
Campaigner does not supply this function. The image library is very confusing.
Easy to learn and great customer service, when necessary.
I find the templates confusing to navigate through.
It's a decent value for the money. It's great for basic email contacts and is a value for that.
We were on another platform and Campaigner bought that company. They required us to cut over in an unacceptably rapid timeline and gave no instruction on the switchover.
Becomes fairly intuitive after a short while. The list building feature (my list) is nice.
Repeating having to call in to authorize new lists. Difficult and unnecessary process to cancel services.
I like the fact that you can set up a sales process. This give the sales people the right tools to move the prospect along.
Make sure that you take the time to make yours a good implementation. Setting things up on a good base was key to user adoption.
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4.3
176

Email marketing service provider

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.0
    Customer support
    4.2
Pros and Cons from Benchmark Email users   
avatar
+15
Robust features even at the free level. Also, excellent customer service/IT help, again, even at the free level.
The pricing structure is flawed. It was difficult to work out how to format the email.
The customer support team has a live chat, and they'll help you immediately with anything you have. Reporting is pretty good too, and you can see results in either tables or graphs.
One concern is that emails go to promotion or to junk. Another, is that marketing for your software is misleading.
Pricing is nice, and i like that the Email automation is in a flow chart. It makes it easy to understand.
Sometime text formatting does not seem to work. When using the enter email address option to resend, not sure why it is asking for a list name and email addresses versus just email addresses alone.
The analytics provided are a great added feature to emails. I love the resend option, and the ability to see failure rate and open rate of each e-mail so that we can adapt our wording.
I am sincerely sorry to have to make this review/ I t is not my style' Something is wrong with this company.
Benchmark is giving us a free subscription because our non-profit, Juggle The World, helps youth. We couldn't be happier and appreciate their generosity.
What I like most about the software is when I signed up it was free up to the first two thousand subscribers and still allows the feature of having an auto-responder on it.
Integration with Benchmark CRM. Creative and visual interface is user friendly.
Very happy with the purchase, recieved a call from my account manager the day we started which really means a lot, especially in walking me through the initial set up.
Very intuitive for a beginner/limited user of email software. I was able to produce and edit a great looking campaign within hours of purchasing my plan.
Good email address checking for duplicates and incomplete details. Fairly easy to import corporate logo.
Clean, intuitive interface, user doesn't need to learn anything. Just log in and start using.
The overall functionality of the system was adequate and did what we needed it to do at the time (2011-2012). System was fairly intuitive.
It was easy to turn a web post into an email, and list captures were fully integrated.
Easy to use software that will make your emails look more professional.
Robust features even at the free level. Also, excellent customer service/IT help, again, even at the free level.
The pricing structure is flawed. It was difficult to work out how to format the email.
The customer support team has a live chat, and they'll help you immediately with anything you have. Reporting is pretty good too, and you can see results in either tables or graphs.
One concern is that emails go to promotion or to junk. Another, is that marketing for your software is misleading.
Pricing is nice, and i like that the Email automation is in a flow chart. It makes it easy to understand.
Sometime text formatting does not seem to work. When using the enter email address option to resend, not sure why it is asking for a list name and email addresses versus just email addresses alone.
The analytics provided are a great added feature to emails. I love the resend option, and the ability to see failure rate and open rate of each e-mail so that we can adapt our wording.
I am sincerely sorry to have to make this review/ I t is not my style' Something is wrong with this company.
Benchmark is giving us a free subscription because our non-profit, Juggle The World, helps youth. We couldn't be happier and appreciate their generosity.
What I like most about the software is when I signed up it was free up to the first two thousand subscribers and still allows the feature of having an auto-responder on it.
Integration with Benchmark CRM. Creative and visual interface is user friendly.
Very happy with the purchase, recieved a call from my account manager the day we started which really means a lot, especially in walking me through the initial set up.
Very intuitive for a beginner/limited user of email software. I was able to produce and edit a great looking campaign within hours of purchasing my plan.
Good email address checking for duplicates and incomplete details. Fairly easy to import corporate logo.
Clean, intuitive interface, user doesn't need to learn anything. Just log in and start using.
The overall functionality of the system was adequate and did what we needed it to do at the time (2011-2012). System was fairly intuitive.
It was easy to turn a web post into an email, and list captures were fully integrated.
Easy to use software that will make your emails look more professional.
Robust features even at the free level. Also, excellent customer service/IT help, again, even at the free level.
The pricing structure is flawed. It was difficult to work out how to format the email.
The customer support team has a live chat, and they'll help you immediately with anything you have. Reporting is pretty good too, and you can see results in either tables or graphs.
One concern is that emails go to promotion or to junk. Another, is that marketing for your software is misleading.
Pricing is nice, and i like that the Email automation is in a flow chart. It makes it easy to understand.
Sometime text formatting does not seem to work. When using the enter email address option to resend, not sure why it is asking for a list name and email addresses versus just email addresses alone.
The analytics provided are a great added feature to emails. I love the resend option, and the ability to see failure rate and open rate of each e-mail so that we can adapt our wording.
I am sincerely sorry to have to make this review/ I t is not my style' Something is wrong with this company.
Benchmark is giving us a free subscription because our non-profit, Juggle The World, helps youth. We couldn't be happier and appreciate their generosity.
What I like most about the software is when I signed up it was free up to the first two thousand subscribers and still allows the feature of having an auto-responder on it.
Integration with Benchmark CRM. Creative and visual interface is user friendly.
Very happy with the purchase, recieved a call from my account manager the day we started which really means a lot, especially in walking me through the initial set up.
Very intuitive for a beginner/limited user of email software. I was able to produce and edit a great looking campaign within hours of purchasing my plan.