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Salesforce Marketing Cloud logo
4.2
481

Stand out in Your Customer's Inbox

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.8
    Features
    4.3
    Customer support
    3.9
Pros and Cons from Salesforce Marketing Cloud users   
+15
Encourages cross-team communications. Great support from the vendor, and strong community of users and third-party integrators.
The price, the user experience, the lack of multibrand use. When I threatened to take my business elsewhere we had one call with the VP but then he stopped responding to calls and emails.
Was quite easy to understand for novice and navigate around and had easy to use and useful automated marketing features that made reaching a large audience seamlessly easy.
It felt like they were just as fed up with this crap tool as we are. Although they didn't say it, I think one of our key employees quit over the frustration of dealing with marketing cloud.
We use salesforce daily to engage with customers on a daily basis. It has been very helpful in managing customer journeys, sending and preparing emails, and getting good reporting.
Not all pending sends will list themselves under "Pending Sends," so that has caused some issues with accidentally sending the same email to the same list more than once.
It had a good native integration with Litmus. I liked the reporting feature that visually showed where users where clicking in an email.
The customer service and sales team was probably the worst I've seen from an enterprise product. Even though it's owned by Salesforce, it isn't as well integrated as Marketo.
Its very user friendly when you need to build assets with less time. I think those who have a more B2C business marketing model will find this more beneficial with the 1:1 ratio for personalization.
Further, the e-newsletters don't cooperate with Outlook, which is frustrating since both are Microsoft products.
Salesforce offers a big eco-system with lots of functionalities and a good customer overview.
Also opening a ticket with customer support is a pain, especially if you don't have a Salesforce login (I've tried both with and without.).
You are able to view and respond to emails from all of your coworkers which helps with workload management.
The e-newsletter design function is nearly useless unless you can code HTML, and the preview emails you see never match what ends up in your inbox.
The Journey Building feature is incredible for this. This also allows you to set triggers and make intelligent automation decisions.
Steep learning curve, Poor Customer service, Fairly expensive for most of the users.
Love what the product is capable of doing. But it takes a significant amount of time and money beyond the cost of the product to set it up and maintain it.
For a small business I'd HIGHLY recommend going with something else.
Encourages cross-team communications. Great support from the vendor, and strong community of users and third-party integrators.
The price, the user experience, the lack of multibrand use. When I threatened to take my business elsewhere we had one call with the VP but then he stopped responding to calls and emails.
Was quite easy to understand for novice and navigate around and had easy to use and useful automated marketing features that made reaching a large audience seamlessly easy.
It felt like they were just as fed up with this crap tool as we are. Although they didn't say it, I think one of our key employees quit over the frustration of dealing with marketing cloud.
We use salesforce daily to engage with customers on a daily basis. It has been very helpful in managing customer journeys, sending and preparing emails, and getting good reporting.
Not all pending sends will list themselves under "Pending Sends," so that has caused some issues with accidentally sending the same email to the same list more than once.
It had a good native integration with Litmus. I liked the reporting feature that visually showed where users where clicking in an email.
The customer service and sales team was probably the worst I've seen from an enterprise product. Even though it's owned by Salesforce, it isn't as well integrated as Marketo.
Its very user friendly when you need to build assets with less time. I think those who have a more B2C business marketing model will find this more beneficial with the 1:1 ratio for personalization.
Further, the e-newsletters don't cooperate with Outlook, which is frustrating since both are Microsoft products.
Salesforce offers a big eco-system with lots of functionalities and a good customer overview.
Also opening a ticket with customer support is a pain, especially if you don't have a Salesforce login (I've tried both with and without.).
You are able to view and respond to emails from all of your coworkers which helps with workload management.
The e-newsletter design function is nearly useless unless you can code HTML, and the preview emails you see never match what ends up in your inbox.
The Journey Building feature is incredible for this. This also allows you to set triggers and make intelligent automation decisions.
Steep learning curve, Poor Customer service, Fairly expensive for most of the users.
Love what the product is capable of doing. But it takes a significant amount of time and money beyond the cost of the product to set it up and maintain it.
For a small business I'd HIGHLY recommend going with something else.
Encourages cross-team communications. Great support from the vendor, and strong community of users and third-party integrators.
The price, the user experience, the lack of multibrand use. When I threatened to take my business elsewhere we had one call with the VP but then he stopped responding to calls and emails.
Was quite easy to understand for novice and navigate around and had easy to use and useful automated marketing features that made reaching a large audience seamlessly easy.
It felt like they were just as fed up with this crap tool as we are. Although they didn't say it, I think one of our key employees quit over the frustration of dealing with marketing cloud.
We use salesforce daily to engage with customers on a daily basis. It has been very helpful in managing customer journeys, sending and preparing emails, and getting good reporting.
Not all pending sends will list themselves under "Pending Sends," so that has caused some issues with accidentally sending the same email to the same list more than once.
It had a good native integration with Litmus. I liked the reporting feature that visually showed where users where clicking in an email.
The customer service and sales team was probably the worst I've seen from an enterprise product. Even though it's owned by Salesforce, it isn't as well integrated as Marketo.
Its very user friendly when you need to build assets with less time. I think those who have a more B2C business marketing model will find this more beneficial with the 1:1 ratio for personalization.
Further, the e-newsletters don't cooperate with Outlook, which is frustrating since both are Microsoft products.
Salesforce offers a big eco-system with lots of functionalities and a good customer overview.
Also opening a ticket with customer support is a pain, especially if you don't have a Salesforce login (I've tried both with and without.).
You are able to view and respond to emails from all of your coworkers which helps with workload management.
The e-newsletter design function is nearly useless unless you can code HTML, and the preview emails you see never match what ends up in your inbox.
The Journey Building feature is incredible for this. This also allows you to set triggers and make intelligent automation decisions.
Steep learning curve, Poor Customer service, Fairly expensive for most of the users.
Love what the product is capable of doing. But it takes a significant amount of time and money beyond the cost of the product to set it up and maintain it.
For a small business I'd HIGHLY recommend going with something else.
Hootsuite logo
4.4
3.6K

Social Media Management & Scheduling for SMBs and Enterprise

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.2
Pros and Cons from Hootsuite users   
avatar
avatar
avatar
+15
Overall its been pretty good. Im not a big social media fan so I like it to be as simple as possible to get my message across.
There are times that the software has been a little buggy for us. Sometimes images fail to upload or content fails to post due to errors.
I love that I can save drafts and schedule easily. This makes my social media strategy clear and streamlined with the ability to plan ahead.
I had an issue with integrating it with all my platforms. I forget which one, but I was missing one that I had to do separately.
I was excited to start using Hootsuite for the simple reason that I needed help managing my accounts. Like the very easy dashboard and functionality.
It may be user error, but it has proved an inconvenience at times.
It is recommended for its great ability to integrate to instagram, linkedin, pinterest and Facebook.
I hate that you have to have a public page in order to schedule content for Instagram. M sure it’s something to do with Instagram settings itself but it still pisses me off.
Hootsuite is easy to use and helps us save a lot of time getting our messages to our supporters and constituents. The way it integrates all social media platforms really helps our entire team.
Hootsuite is a great software to use and have in your scheduling arsenal. However, I recommend using it as a supporting scheduling tool in combination with other systems.
Hoot suite is a great product for batch posting and saves time when you have multiple social media platforms. I appreciate the ability to set times and have the software send posts out for you.
Great tool that we used to help up our employee engagement and reach more customers through their Amplify platform.
The price is affordable compared to other tools - I would recommend this if you want to do basic post scheduling on a budget.
I would recommend it to others looking for an easy to use scheduling platform and those who would benefit from concise analytics.
I am a youtuber so i use this software to post out to all my social media it is so easy to use and love that i can post to different social medias at the same time.
Easy to use and set up, great for community management of low-volume channels. A simple solution to aggregate social content.
Hootsuite is great for small businesses, I used it when doing marketing for a non profit with no marketing budget.
I can manage all social media platforms using this tool. Its customer service is wonderful; it is quick to respond to doubt.
Overall its been pretty good. Im not a big social media fan so I like it to be as simple as possible to get my message across.
There are times that the software has been a little buggy for us. Sometimes images fail to upload or content fails to post due to errors.
I love that I can save drafts and schedule easily. This makes my social media strategy clear and streamlined with the ability to plan ahead.
I had an issue with integrating it with all my platforms. I forget which one, but I was missing one that I had to do separately.
I was excited to start using Hootsuite for the simple reason that I needed help managing my accounts. Like the very easy dashboard and functionality.
It may be user error, but it has proved an inconvenience at times.
It is recommended for its great ability to integrate to instagram, linkedin, pinterest and Facebook.
I hate that you have to have a public page in order to schedule content for Instagram. M sure it’s something to do with Instagram settings itself but it still pisses me off.
Hootsuite is easy to use and helps us save a lot of time getting our messages to our supporters and constituents. The way it integrates all social media platforms really helps our entire team.
Hootsuite is a great software to use and have in your scheduling arsenal. However, I recommend using it as a supporting scheduling tool in combination with other systems.
Hoot suite is a great product for batch posting and saves time when you have multiple social media platforms. I appreciate the ability to set times and have the software send posts out for you.
Great tool that we used to help up our employee engagement and reach more customers through their Amplify platform.
The price is affordable compared to other tools - I would recommend this if you want to do basic post scheduling on a budget.
I would recommend it to others looking for an easy to use scheduling platform and those who would benefit from concise analytics.
I am a youtuber so i use this software to post out to all my social media it is so easy to use and love that i can post to different social medias at the same time.
Easy to use and set up, great for community management of low-volume channels. A simple solution to aggregate social content.
Hootsuite is great for small businesses, I used it when doing marketing for a non profit with no marketing budget.
I can manage all social media platforms using this tool. Its customer service is wonderful; it is quick to respond to doubt.
Overall its been pretty good. Im not a big social media fan so I like it to be as simple as possible to get my message across.
There are times that the software has been a little buggy for us. Sometimes images fail to upload or content fails to post due to errors.
I love that I can save drafts and schedule easily. This makes my social media strategy clear and streamlined with the ability to plan ahead.
I had an issue with integrating it with all my platforms. I forget which one, but I was missing one that I had to do separately.
I was excited to start using Hootsuite for the simple reason that I needed help managing my accounts. Like the very easy dashboard and functionality.
It may be user error, but it has proved an inconvenience at times.
It is recommended for its great ability to integrate to instagram, linkedin, pinterest and Facebook.
I hate that you have to have a public page in order to schedule content for Instagram. M sure it’s something to do with Instagram settings itself but it still pisses me off.
Hootsuite is easy to use and helps us save a lot of time getting our messages to our supporters and constituents. The way it integrates all social media platforms really helps our entire team.
Hootsuite is a great software to use and have in your scheduling arsenal. However, I recommend using it as a supporting scheduling tool in combination with other systems.
Hoot suite is a great product for batch posting and saves time when you have multiple social media platforms. I appreciate the ability to set times and have the software send posts out for you.
Great tool that we used to help up our employee engagement and reach more customers through their Amplify platform.
The price is affordable compared to other tools - I would recommend this if you want to do basic post scheduling on a budget.
I would recommend it to others looking for an easy to use scheduling platform and those who would benefit from concise analytics.
I am a youtuber so i use this software to post out to all my social media it is so easy to use and love that i can post to different social medias at the same time.
Easy to use and set up, great for community management of low-volume channels. A simple solution to aggregate social content.
Hootsuite is great for small businesses, I used it when doing marketing for a non profit with no marketing budget.
I can manage all social media platforms using this tool. Its customer service is wonderful; it is quick to respond to doubt.
Higher Logic Vanilla logo
4.4
63

Engage with Community

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.8
Pros and Cons from Higher Logic Vanilla users   
avatar
avatar
avatar
+15
By distributing badges, we reward our top users and most engaged people and makes the platform a little more fun. The support team is super reactive as well, whenever there is an issue.
It was unclear what changes would happen with a recent update, it's been left down to the forum owner to find the weird behaviors (such as filters not working correctly).
Vanilla is very easy to use and manage, looks good, offer great gamification that make our community fun, great value for money, good training materials, easy solution to support multilingual.
The problem with vbBulletin was one of stability: we were having frequent outages in one incident we had to close the forum for about a month to deal with issues.
Cost effective with all the features that very high costing solutions have - we trialed 10 different solutions before selecting vanilla as they winner. New features rolled in all the time.
That we did not discover it until last year. Seriously, I would be hard-pressed to identify anything about this platform that I disliked.
The granularity as it pertains to permissions is very impressive. And the Salesforce integration is so EASY.
Default themes haven't been thoroughly tested on different browsers and devices, resulting in complaints from our users. There's not enough customisable options for automatic moderation.
The theming architecture in particular is incredible and allows us to create beautiful forums that integrate with seamlessly with our branding. Second, it's actively developed and open source.
We all love it so much it's so easy to use and everyone I've spoken to really likes it a lot. Plan on using it for very long time.
Vanilla is an easy to use product and their staff want you to succeed.
She always collects the feedback that I have and pushes it to the Vanilla Product team. It is very nice to feel that our use of Vanilla's platform impacts the actual product vision.
I like the fact that we were able to customize a lot with CSS most of the interface to fit our needs.
Vanilla is a great choice for your new community.
We started out a little rough with Vanilla, and it taking a very long time to implement the software, but now that we have it up and running it has been a great experience and a great partnership.
It helps us along with the custom theme to maintain a coherent experience for our users coming from our main platform.
As market leaders in our field, we do want to provide the best Community experience for our users. We therefore are very demanding customers and always try to push Vanilla's platform to it's maximum.
For building a strong and engaging community, Vanilla has THE platform.
By distributing badges, we reward our top users and most engaged people and makes the platform a little more fun. The support team is super reactive as well, whenever there is an issue.
It was unclear what changes would happen with a recent update, it's been left down to the forum owner to find the weird behaviors (such as filters not working correctly).
Vanilla is very easy to use and manage, looks good, offer great gamification that make our community fun, great value for money, good training materials, easy solution to support multilingual.
The problem with vbBulletin was one of stability: we were having frequent outages in one incident we had to close the forum for about a month to deal with issues.
Cost effective with all the features that very high costing solutions have - we trialed 10 different solutions before selecting vanilla as they winner. New features rolled in all the time.
That we did not discover it until last year. Seriously, I would be hard-pressed to identify anything about this platform that I disliked.
The granularity as it pertains to permissions is very impressive. And the Salesforce integration is so EASY.
Default themes haven't been thoroughly tested on different browsers and devices, resulting in complaints from our users. There's not enough customisable options for automatic moderation.
The theming architecture in particular is incredible and allows us to create beautiful forums that integrate with seamlessly with our branding. Second, it's actively developed and open source.
We all love it so much it's so easy to use and everyone I've spoken to really likes it a lot. Plan on using it for very long time.
Vanilla is an easy to use product and their staff want you to succeed.
She always collects the feedback that I have and pushes it to the Vanilla Product team. It is very nice to feel that our use of Vanilla's platform impacts the actual product vision.
I like the fact that we were able to customize a lot with CSS most of the interface to fit our needs.
Vanilla is a great choice for your new community.
We started out a little rough with Vanilla, and it taking a very long time to implement the software, but now that we have it up and running it has been a great experience and a great partnership.
It helps us along with the custom theme to maintain a coherent experience for our users coming from our main platform.
As market leaders in our field, we do want to provide the best Community experience for our users. We therefore are very demanding customers and always try to push Vanilla's platform to it's maximum.
For building a strong and engaging community, Vanilla has THE platform.
By distributing badges, we reward our top users and most engaged people and makes the platform a little more fun. The support team is super reactive as well, whenever there is an issue.
It was unclear what changes would happen with a recent update, it's been left down to the forum owner to find the weird behaviors (such as filters not working correctly).
Vanilla is very easy to use and manage, looks good, offer great gamification that make our community fun, great value for money, good training materials, easy solution to support multilingual.
The problem with vbBulletin was one of stability: we were having frequent outages in one incident we had to close the forum for about a month to deal with issues.
Cost effective with all the features that very high costing solutions have - we trialed 10 different solutions before selecting vanilla as they winner. New features rolled in all the time.
That we did not discover it until last year. Seriously, I would be hard-pressed to identify anything about this platform that I disliked.
The granularity as it pertains to permissions is very impressive. And the Salesforce integration is so EASY.
Default themes haven't been thoroughly tested on different browsers and devices, resulting in complaints from our users. There's not enough customisable options for automatic moderation.
The theming architecture in particular is incredible and allows us to create beautiful forums that integrate with seamlessly with our branding. Second, it's actively developed and open source.
We all love it so much it's so easy to use and everyone I've spoken to really likes it a lot. Plan on using it for very long time.
Vanilla is an easy to use product and their staff want you to succeed.
She always collects the feedback that I have and pushes it to the Vanilla Product team. It is very nice to feel that our use of Vanilla's platform impacts the actual product vision.
I like the fact that we were able to customize a lot with CSS most of the interface to fit our needs.
Vanilla is a great choice for your new community.
We started out a little rough with Vanilla, and it taking a very long time to implement the software, but now that we have it up and running it has been a great experience and a great partnership.
It helps us along with the custom theme to maintain a coherent experience for our users coming from our main platform.
As market leaders in our field, we do want to provide the best Community experience for our users. We therefore are very demanding customers and always try to push Vanilla's platform to it's maximum.
For building a strong and engaging community, Vanilla has THE platform.
Oracle Eloqua Marketing Automation logo
4.0
14

Cloud marketing automation software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.4
    Ease of use
    2.9
    Features
    4.1
    Customer support
    3.1
Pros and Cons from Oracle Eloqua Marketing Automation users   
No pros & cons found
Marigold Engage by Sailthru logo
3.9
11

Marketing automation for e-commerce

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.6
    Ease of use
    3.9
    Features
    4.1
    Customer support
    3.3
Pros and Cons from Marigold Engage by Sailthru users   
avatar
avatar
avatar
+9
We use into send to send personalized emails to many lists based off of interests. The analytics really helps us understand our adueince with good details.
Limited condition available for list segmentation. Email templates builder is poor.
It enables us to provide precise and thorough information to our clients, allowing them to make smart judgments about which publications and days of every week work greatest for business.
The double verification to sign in can be a bit annoying. I'm also not sure if the clicks data from the heatmap is 100% accurate some of the time.
Excellent platform for email marketing with advance automation and analytics.
Unsatisfied with reliability of product & customer service.
Ease of use, constant updates, a lot of training and webinars available.
Great platform but needs improvement in customer service.
Sailthru gives the most information of any solution I have tried before. It enables us to tailor analyses to the individual customer and the data the customer wants.
We were capable to fulfil the majority of our objectives as a full mailing platform even without requirement for extra IT or product design personnel.
Sailthru is an excellent platform for email marketing and automation with advance analytics feature. We can build email templates using drag and drop feature.
Simple and easy to use user interface. Formatting display looks with charts and graphs included.
We use into send to send personalized emails to many lists based off of interests. The analytics really helps us understand our adueince with good details.
Limited condition available for list segmentation. Email templates builder is poor.
It enables us to provide precise and thorough information to our clients, allowing them to make smart judgments about which publications and days of every week work greatest for business.
The double verification to sign in can be a bit annoying. I'm also not sure if the clicks data from the heatmap is 100% accurate some of the time.
Excellent platform for email marketing with advance automation and analytics.
Unsatisfied with reliability of product & customer service.
Ease of use, constant updates, a lot of training and webinars available.
Great platform but needs improvement in customer service.
Sailthru gives the most information of any solution I have tried before. It enables us to tailor analyses to the individual customer and the data the customer wants.
We were capable to fulfil the majority of our objectives as a full mailing platform even without requirement for extra IT or product design personnel.
Sailthru is an excellent platform for email marketing and automation with advance analytics feature. We can build email templates using drag and drop feature.
Simple and easy to use user interface. Formatting display looks with charts and graphs included.
We use into send to send personalized emails to many lists based off of interests. The analytics really helps us understand our adueince with good details.
Limited condition available for list segmentation. Email templates builder is poor.
It enables us to provide precise and thorough information to our clients, allowing them to make smart judgments about which publications and days of every week work greatest for business.
The double verification to sign in can be a bit annoying. I'm also not sure if the clicks data from the heatmap is 100% accurate some of the time.
Excellent platform for email marketing with advance automation and analytics.
Unsatisfied with reliability of product & customer service.
Ease of use, constant updates, a lot of training and webinars available.
Great platform but needs improvement in customer service.
Sailthru gives the most information of any solution I have tried before. It enables us to tailor analyses to the individual customer and the data the customer wants.
We were capable to fulfil the majority of our objectives as a full mailing platform even without requirement for extra IT or product design personnel.
Sailthru is an excellent platform for email marketing and automation with advance analytics feature. We can build email templates using drag and drop feature.
Simple and easy to use user interface. Formatting display looks with charts and graphs included.
Cxense logo
0

Real-time analytics - Drive engagement and digital revenue

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Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from Cxense users   
No pros & cons found