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Salesforce Sales Cloud logo
4.4
18.2K

Cloud-based CRM & Sales Automation

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.0
    Features
    4.4
    Customer support
    4.1
Pros and Cons from Salesforce Sales Cloud users   
avatar
avatar
avatar
+15
Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.
There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.
Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers.
The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.
The ease of use of this software salesforce is amazing. I will would just want to commend the developers and managements of the great work put together.
Built-in email message creation is horrible and unreliable, randomly sending un-formatted and embarrassing messages.
The amount of information you can handle with it is incredible. I strongly recommend it and I very grateful for it.
Dashboard is beautiful and love that you can have different graphs to display and show during meeting to impress management.
The Chatter function gives great, quick connections to employees and collegues company-wide. Customer services is fantastic and highly responsive.
Salesforce is awesome because you can build it to be whatever you want it to be for your company. It helps us keep track of our leads exactly how we need it to.
The customer support is very responsive. Very useful From creating prospects to billing information required And overall it is one of the best CRM.
Super easy to navigate and save valuable information. Very intuitive feeling makes it easy to learn and understand its features.
The cloud based architecture makes it easily accessible and the deployment work like a charm. It very cost effective and intuitive.
It is amazing what you can get and do with the free version of Salesforce. I do fundraising consultant and for small non-profits on a tight budget this is my top recommendation.
I liked its ability to be personally configured and its integration with other vendors. The App was also competitive with its peers.
Pretty good, I’m fairly new to the system but it was pretty easy to learn and maneuver which is very important with the position that I am in.
Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.
There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.
Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers.
The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.
The ease of use of this software salesforce is amazing. I will would just want to commend the developers and managements of the great work put together.
Built-in email message creation is horrible and unreliable, randomly sending un-formatted and embarrassing messages.
The amount of information you can handle with it is incredible. I strongly recommend it and I very grateful for it.
Dashboard is beautiful and love that you can have different graphs to display and show during meeting to impress management.
The Chatter function gives great, quick connections to employees and collegues company-wide. Customer services is fantastic and highly responsive.
Salesforce is awesome because you can build it to be whatever you want it to be for your company. It helps us keep track of our leads exactly how we need it to.
The customer support is very responsive. Very useful From creating prospects to billing information required And overall it is one of the best CRM.
Super easy to navigate and save valuable information. Very intuitive feeling makes it easy to learn and understand its features.
The cloud based architecture makes it easily accessible and the deployment work like a charm. It very cost effective and intuitive.
It is amazing what you can get and do with the free version of Salesforce. I do fundraising consultant and for small non-profits on a tight budget this is my top recommendation.
I liked its ability to be personally configured and its integration with other vendors. The App was also competitive with its peers.
Pretty good, I’m fairly new to the system but it was pretty easy to learn and maneuver which is very important with the position that I am in.
Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.
There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.
Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers.
The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.
The ease of use of this software salesforce is amazing. I will would just want to commend the developers and managements of the great work put together.
Built-in email message creation is horrible and unreliable, randomly sending un-formatted and embarrassing messages.
The amount of information you can handle with it is incredible. I strongly recommend it and I very grateful for it.
Dashboard is beautiful and love that you can have different graphs to display and show during meeting to impress management.
The Chatter function gives great, quick connections to employees and collegues company-wide. Customer services is fantastic and highly responsive.
Salesforce is awesome because you can build it to be whatever you want it to be for your company. It helps us keep track of our leads exactly how we need it to.
The customer support is very responsive. Very useful From creating prospects to billing information required And overall it is one of the best CRM.
Super easy to navigate and save valuable information. Very intuitive feeling makes it easy to learn and understand its features.
The cloud based architecture makes it easily accessible and the deployment work like a charm. It very cost effective and intuitive.
It is amazing what you can get and do with the free version of Salesforce. I do fundraising consultant and for small non-profits on a tight budget this is my top recommendation.
I liked its ability to be personally configured and its integration with other vendors. The App was also competitive with its peers.
Pretty good, I’m fairly new to the system but it was pretty easy to learn and maneuver which is very important with the position that I am in.
ActiveCampaign logo
4.6
2.3K

Email Marketing, Marketing Automation, CRM/Sales Automation

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.3
    Features
    4.5
    Customer support
    4.4
Pros and Cons from ActiveCampaign users   
avatar
avatar
avatar
+15
The team is great with helping you troubleshoot any problems and my team loves how easy it is to use.
And that hurt our webinar registration for that week (which was a bummer) and we found out about this on the day of the webinar.
I really love and appreciate the ease of use. It's super easy to throw together an email, assign tags, create lists, etc.
The major problem is the lack of ability to copy an email to more than the recipient. The lack of this feature is putting the continued use of this product in doubt.
I am so happy to have Active Campaign on board. It is just what I needed to help promote my online program.
I've a problem to pay for my upgrade plan due to an currency problem. The website automatically converts the price to my local currency.
Great training, support, sales, and customer success people. The training, the consulting sessions, and follow ups have all been very well managed and super professional, but also fun.
I actually gave up on ActiveCampaign - discouraged by the lack of support.
I like that it saved a lot of my time through automation. It also helped me get a better understanding of the success rate of my campaigns.
They offer great integration with my Wordpress sites, Facebook fan pages, and Zapier (automations integrated with Eventbrite.) Customer support has always been helpful and friendly.
What I love most about Active Campaign is that it is wonderful to use for lead generation, automation, and building your email list.
I love how I can look after my community with personalised emails, other features like tags and links with website are very useful for CRM.
Hands down it has the most capabilities that I was looking for, with ability to really customize and tailor your automations and email sequences. It was easy to use and extremely reliable.
Features seems comprehensive enough to suit my needs and I trust that my data will be protected. Set up support and training has been fantastic.
The customer service is amazing. I love that you can receive automations from people, you can customize everything.
ActiveCampaign has integrated easily and perfectly into my business so far - with great success for my first campaigns both in terms of open rates and engagement as well as revenue.
Everything works as it should, their support is great when you need them (which in my experience has been infrequently), and the price is great.
AC provides the best combination of possibilities (features), user experience (ease of use), and pricing (it's affordable!).
The team is great with helping you troubleshoot any problems and my team loves how easy it is to use.
And that hurt our webinar registration for that week (which was a bummer) and we found out about this on the day of the webinar.
I really love and appreciate the ease of use. It's super easy to throw together an email, assign tags, create lists, etc.
The major problem is the lack of ability to copy an email to more than the recipient. The lack of this feature is putting the continued use of this product in doubt.
I am so happy to have Active Campaign on board. It is just what I needed to help promote my online program.
I've a problem to pay for my upgrade plan due to an currency problem. The website automatically converts the price to my local currency.
Great training, support, sales, and customer success people. The training, the consulting sessions, and follow ups have all been very well managed and super professional, but also fun.
I actually gave up on ActiveCampaign - discouraged by the lack of support.
I like that it saved a lot of my time through automation. It also helped me get a better understanding of the success rate of my campaigns.
They offer great integration with my Wordpress sites, Facebook fan pages, and Zapier (automations integrated with Eventbrite.) Customer support has always been helpful and friendly.
What I love most about Active Campaign is that it is wonderful to use for lead generation, automation, and building your email list.
I love how I can look after my community with personalised emails, other features like tags and links with website are very useful for CRM.
Hands down it has the most capabilities that I was looking for, with ability to really customize and tailor your automations and email sequences. It was easy to use and extremely reliable.
Features seems comprehensive enough to suit my needs and I trust that my data will be protected. Set up support and training has been fantastic.
The customer service is amazing. I love that you can receive automations from people, you can customize everything.
ActiveCampaign has integrated easily and perfectly into my business so far - with great success for my first campaigns both in terms of open rates and engagement as well as revenue.
Everything works as it should, their support is great when you need them (which in my experience has been infrequently), and the price is great.
AC provides the best combination of possibilities (features), user experience (ease of use), and pricing (it's affordable!).
The team is great with helping you troubleshoot any problems and my team loves how easy it is to use.
And that hurt our webinar registration for that week (which was a bummer) and we found out about this on the day of the webinar.
I really love and appreciate the ease of use. It's super easy to throw together an email, assign tags, create lists, etc.
The major problem is the lack of ability to copy an email to more than the recipient. The lack of this feature is putting the continued use of this product in doubt.
I am so happy to have Active Campaign on board. It is just what I needed to help promote my online program.
I've a problem to pay for my upgrade plan due to an currency problem. The website automatically converts the price to my local currency.
Great training, support, sales, and customer success people. The training, the consulting sessions, and follow ups have all been very well managed and super professional, but also fun.
I actually gave up on ActiveCampaign - discouraged by the lack of support.
I like that it saved a lot of my time through automation. It also helped me get a better understanding of the success rate of my campaigns.
They offer great integration with my Wordpress sites, Facebook fan pages, and Zapier (automations integrated with Eventbrite.) Customer support has always been helpful and friendly.
What I love most about Active Campaign is that it is wonderful to use for lead generation, automation, and building your email list.
I love how I can look after my community with personalised emails, other features like tags and links with website are very useful for CRM.
Hands down it has the most capabilities that I was looking for, with ability to really customize and tailor your automations and email sequences. It was easy to use and extremely reliable.
Features seems comprehensive enough to suit my needs and I trust that my data will be protected. Set up support and training has been fantastic.
The customer service is amazing. I love that you can receive automations from people, you can customize everything.
ActiveCampaign has integrated easily and perfectly into my business so far - with great success for my first campaigns both in terms of open rates and engagement as well as revenue.
Everything works as it should, their support is great when you need them (which in my experience has been infrequently), and the price is great.
AC provides the best combination of possibilities (features), user experience (ease of use), and pricing (it's affordable!).
Intercom logo
4.5
1K

Making internet business personal

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Intercom users   
avatar
avatar
avatar
+15
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
Marketo Engage logo
4.3
685

Marketing automation for digital marketers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.8
    Features
    4.3
    Customer support
    3.9
Pros and Cons from Marketo Engage users   
avatar
avatar
avatar
+15
Great for triggering any action you want really and so useful if you are sending out large volumes of emails every month. Integration options are great too.
Here are a few cons which shouldn’t be ignored. Reporting of Analytics of Marketo is very bad and in addiction smart list designs are not flexible and it is very difficult to design them.
Its almost intelligent interaction with prospects allows our team great confidence in engaging and in capturing quality leads.
With customization that is available, it is possible to get a bit lost in the hugeness that is Marketo. Lastly, there are no customizable reporting options which can make things hard.
Marketo customer support team is very responsive and always available to help, this is something I like the most. Marketo's simple and easy user interface is amazing and very easy to use.
Not much return on investment here; very basic functionality, and problems with our website getting clocked as spam form our target cusotmers.
Marketo engage is a perfect tool for automation marketing. It’s also a great handling emails and marketing materials.
The look and feel of it is also stuck in the 90s. They don't provide any decent templates so my team is often forced to look elsewhere and then integrate email and landing page templates with Marketo.
I've used Marketo for more than 3 years. Marketo is a powerful tool that gives me the ability to market and track my marketing campaigns in a meaningful and scalable way.
New feature functionality is questionable in the 2015-2018 vintage (pre-adobe) - eg Sky doesn't work as one example.
Quite a good experience with database management and also the part of segmentation. It has quite nice engagement engine.
Unless you have a consultant or take classes, it can be diffcult to learn. The community can be hard to navigate, and I think it takes too long to wait for responses.
Marketo is a very powerful marketing automation tool. I've used it at a few different companies for years and feel like there is still so much more it can do.
I get inundated with what seems to be totally random leads with no actionable information mixed in with the actionable ones.
The depth of configurability has been a huge benefit for our organization, a global enterprise company with a complex international business structure.
It is hard to use if you don't know your way around. It also does a lot so some companies have it configured much differently.
Marketo is good for setting up marketing campaigns and tracking revenue generated through campaigns.
I like the web based access and it is intuitive and easy to customize depending on your report needs or just preference.
Great for triggering any action you want really and so useful if you are sending out large volumes of emails every month. Integration options are great too.
Here are a few cons which shouldn’t be ignored. Reporting of Analytics of Marketo is very bad and in addiction smart list designs are not flexible and it is very difficult to design them.
Its almost intelligent interaction with prospects allows our team great confidence in engaging and in capturing quality leads.
With customization that is available, it is possible to get a bit lost in the hugeness that is Marketo. Lastly, there are no customizable reporting options which can make things hard.
Marketo customer support team is very responsive and always available to help, this is something I like the most. Marketo's simple and easy user interface is amazing and very easy to use.
Not much return on investment here; very basic functionality, and problems with our website getting clocked as spam form our target cusotmers.
Marketo engage is a perfect tool for automation marketing. It’s also a great handling emails and marketing materials.
The look and feel of it is also stuck in the 90s. They don't provide any decent templates so my team is often forced to look elsewhere and then integrate email and landing page templates with Marketo.
I've used Marketo for more than 3 years. Marketo is a powerful tool that gives me the ability to market and track my marketing campaigns in a meaningful and scalable way.
New feature functionality is questionable in the 2015-2018 vintage (pre-adobe) - eg Sky doesn't work as one example.
Quite a good experience with database management and also the part of segmentation. It has quite nice engagement engine.
Unless you have a consultant or take classes, it can be diffcult to learn. The community can be hard to navigate, and I think it takes too long to wait for responses.
Marketo is a very powerful marketing automation tool. I've used it at a few different companies for years and feel like there is still so much more it can do.
I get inundated with what seems to be totally random leads with no actionable information mixed in with the actionable ones.
The depth of configurability has been a huge benefit for our organization, a global enterprise company with a complex international business structure.
It is hard to use if you don't know your way around. It also does a lot so some companies have it configured much differently.
Marketo is good for setting up marketing campaigns and tracking revenue generated through campaigns.
I like the web based access and it is intuitive and easy to customize depending on your report needs or just preference.
Great for triggering any action you want really and so useful if you are sending out large volumes of emails every month. Integration options are great too.
Here are a few cons which shouldn’t be ignored. Reporting of Analytics of Marketo is very bad and in addiction smart list designs are not flexible and it is very difficult to design them.
Its almost intelligent interaction with prospects allows our team great confidence in engaging and in capturing quality leads.
With customization that is available, it is possible to get a bit lost in the hugeness that is Marketo. Lastly, there are no customizable reporting options which can make things hard.
Marketo customer support team is very responsive and always available to help, this is something I like the most. Marketo's simple and easy user interface is amazing and very easy to use.
Not much return on investment here; very basic functionality, and problems with our website getting clocked as spam form our target cusotmers.
Marketo engage is a perfect tool for automation marketing. It’s also a great handling emails and marketing materials.
The look and feel of it is also stuck in the 90s. They don't provide any decent templates so my team is often forced to look elsewhere and then integrate email and landing page templates with Marketo.
I've used Marketo for more than 3 years. Marketo is a powerful tool that gives me the ability to market and track my marketing campaigns in a meaningful and scalable way.
New feature functionality is questionable in the 2015-2018 vintage (pre-adobe) - eg Sky doesn't work as one example.
Quite a good experience with database management and also the part of segmentation. It has quite nice engagement engine.
Unless you have a consultant or take classes, it can be diffcult to learn. The community can be hard to navigate, and I think it takes too long to wait for responses.
Marketo is a very powerful marketing automation tool. I've used it at a few different companies for years and feel like there is still so much more it can do.
I get inundated with what seems to be totally random leads with no actionable information mixed in with the actionable ones.
The depth of configurability has been a huge benefit for our organization, a global enterprise company with a complex international business structure.
It is hard to use if you don't know your way around. It also does a lot so some companies have it configured much differently.
Marketo is good for setting up marketing campaigns and tracking revenue generated through campaigns.
I like the web based access and it is intuitive and easy to customize depending on your report needs or just preference.
GetResponse logo
4.2
484

Email marketing and beyond

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.0
    Features
    4.2
    Customer support
    4.1
Pros and Cons from GetResponse users   
avatar
avatar
avatar
+15
It is a great tool for email marketing filled with the required features like analyses and reports, segmentation, automation, etc. It is very nice looking and easy to navigate.