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Intercom logo
4.5
1K

Making internet business personal

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Intercom users   
avatar
avatar
avatar
+15
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
Poptin logo
4.8
251

Lead capture platform for business conversion and engagement

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.8
    Customer support
    4.9
Pros and Cons from Poptin users   
avatar
avatar
avatar
+15
Customer support is very good and I recommend this to everyone who want to have attractive pop up forms for their websites or blogs.
Sometimes menus are a bit misleading and unintuitive, especially with the AB testing.
It's very easy to use, and their support is very responsive, looks great on the website and allows complete branding.
We get over 1M visitors to your site per month yet we only use Poptin for our blog. It’s frustrating having to pay for our entire website traffic especially bc they are really pricey.
We have seen a great increase in sign ups through our website and a great way to build a remarking base for business.
This got me up and running within an hour. I was dreading spending a couple of days trying to get a simple email conversion pop up box running on my page.
Drives sales and very good at communicating with customer. Follow up and alerts are great.
No switch between types of pop-ups after a design. If I design a modal pop-up I cannot convert that same style to a side bar popup.
It allows to show a CTA (Call To Actions) Button in order to convince the user to Book. The visibility is very good as you decide how it will look like on laptop and on smartphone.
I love the ease of implementation and the ability to customize.
The analytical data provided is great for better understanding how to target your users.
Easy to set up and use with some good integration capabilities.
Very Easy to use, comfortable price , great and fast support.
The software works really well with WordPress. It has user friendly interface and many useful features.
Easy to split test designs, easy to use and highly effective at generating many leads each week which would have otherwise bounced off our website.
I love the Customer Support. I had a problem with an integration and they helped me and came out with a solution very quickly.
The ease of use, the pricing, the options and the customizations.
Also, Customer Support cares about their customer experience. They have always been very quick to reply when I first signed up and asked a few questions.
Customer support is very good and I recommend this to everyone who want to have attractive pop up forms for their websites or blogs.
Sometimes menus are a bit misleading and unintuitive, especially with the AB testing.
It's very easy to use, and their support is very responsive, looks great on the website and allows complete branding.
We get over 1M visitors to your site per month yet we only use Poptin for our blog. It’s frustrating having to pay for our entire website traffic especially bc they are really pricey.
We have seen a great increase in sign ups through our website and a great way to build a remarking base for business.
This got me up and running within an hour. I was dreading spending a couple of days trying to get a simple email conversion pop up box running on my page.
Drives sales and very good at communicating with customer. Follow up and alerts are great.
No switch between types of pop-ups after a design. If I design a modal pop-up I cannot convert that same style to a side bar popup.
It allows to show a CTA (Call To Actions) Button in order to convince the user to Book. The visibility is very good as you decide how it will look like on laptop and on smartphone.
I love the ease of implementation and the ability to customize.
The analytical data provided is great for better understanding how to target your users.
Easy to set up and use with some good integration capabilities.
Very Easy to use, comfortable price , great and fast support.
The software works really well with WordPress. It has user friendly interface and many useful features.
Easy to split test designs, easy to use and highly effective at generating many leads each week which would have otherwise bounced off our website.
I love the Customer Support. I had a problem with an integration and they helped me and came out with a solution very quickly.
The ease of use, the pricing, the options and the customizations.
Also, Customer Support cares about their customer experience. They have always been very quick to reply when I first signed up and asked a few questions.
Customer support is very good and I recommend this to everyone who want to have attractive pop up forms for their websites or blogs.
Sometimes menus are a bit misleading and unintuitive, especially with the AB testing.
It's very easy to use, and their support is very responsive, looks great on the website and allows complete branding.
We get over 1M visitors to your site per month yet we only use Poptin for our blog. It’s frustrating having to pay for our entire website traffic especially bc they are really pricey.
We have seen a great increase in sign ups through our website and a great way to build a remarking base for business.
This got me up and running within an hour. I was dreading spending a couple of days trying to get a simple email conversion pop up box running on my page.
Drives sales and very good at communicating with customer. Follow up and alerts are great.
No switch between types of pop-ups after a design. If I design a modal pop-up I cannot convert that same style to a side bar popup.
It allows to show a CTA (Call To Actions) Button in order to convince the user to Book. The visibility is very good as you decide how it will look like on laptop and on smartphone.
I love the ease of implementation and the ability to customize.
The analytical data provided is great for better understanding how to target your users.
Easy to set up and use with some good integration capabilities.
Very Easy to use, comfortable price , great and fast support.
The software works really well with WordPress. It has user friendly interface and many useful features.
Easy to split test designs, easy to use and highly effective at generating many leads each week which would have otherwise bounced off our website.
I love the Customer Support. I had a problem with an integration and they helped me and came out with a solution very quickly.
The ease of use, the pricing, the options and the customizations.
Also, Customer Support cares about their customer experience. They have always been very quick to reply when I first signed up and asked a few questions.
Lucky Orange logo
4.7
189

All-in-one conversion optimization suite for website owners

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Lucky Orange users   
avatar
avatar
avatar
+15
Lucky orange is phenomenal at showing live guest engagement. This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.
Sometimes there is misattribution and gives you wrong data. The data can also not provide really valuable insight, for example they customer is just moving quickly through the site.
I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration.
It was difficult to work with, and the numbers were widely different depending on how many clicks actually loaded.
It can help you make better UX decisions on your website. The customer service is great.
Filtering didn't work very well. Also when you have a lot of visitors on a website it's very hard to look all these videos located in one place.
Easy to use, visual, no code needed. It's the perfect tool to understand better the user behavior and to improve our e-commerce results.
This makes it difficult to go back and look at specific windows based on your price plan because data is rolling.
Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.
I am so happy with lucky orange. I have learned a lot and have been able to give my clients a lot of information that I didn't expect to see otherwise.
We have used it briefly to see how it might help us with content strategy and correcting some website navigation issues, however, the marketing potential with this tool is pretty great.
I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.
I had the experience with website monitoring using Lucky Orange and didn't use any other features. I really appreciated the user-friendly interface and customer support (chat).
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.
I love the ease of use and overall accurate analytics.
I have loved this software and am considering adding it to all of our organization's websites for the upcoming year.
I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores.
Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.
Lucky orange is phenomenal at showing live guest engagement. This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.
Sometimes there is misattribution and gives you wrong data. The data can also not provide really valuable insight, for example they customer is just moving quickly through the site.
I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration.
It was difficult to work with, and the numbers were widely different depending on how many clicks actually loaded.
It can help you make better UX decisions on your website. The customer service is great.
Filtering didn't work very well. Also when you have a lot of visitors on a website it's very hard to look all these videos located in one place.
Easy to use, visual, no code needed. It's the perfect tool to understand better the user behavior and to improve our e-commerce results.
This makes it difficult to go back and look at specific windows based on your price plan because data is rolling.
Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.
I am so happy with lucky orange. I have learned a lot and have been able to give my clients a lot of information that I didn't expect to see otherwise.
We have used it briefly to see how it might help us with content strategy and correcting some website navigation issues, however, the marketing potential with this tool is pretty great.
I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.
I had the experience with website monitoring using Lucky Orange and didn't use any other features. I really appreciated the user-friendly interface and customer support (chat).
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.
I love the ease of use and overall accurate analytics.
I have loved this software and am considering adding it to all of our organization's websites for the upcoming year.
I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores.
Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.
Lucky orange is phenomenal at showing live guest engagement. This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.
Sometimes there is misattribution and gives you wrong data. The data can also not provide really valuable insight, for example they customer is just moving quickly through the site.
I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration.
It was difficult to work with, and the numbers were widely different depending on how many clicks actually loaded.
It can help you make better UX decisions on your website. The customer service is great.
Filtering didn't work very well. Also when you have a lot of visitors on a website it's very hard to look all these videos located in one place.
Easy to use, visual, no code needed. It's the perfect tool to understand better the user behavior and to improve our e-commerce results.
This makes it difficult to go back and look at specific windows based on your price plan because data is rolling.
Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.
I am so happy with lucky orange. I have learned a lot and have been able to give my clients a lot of information that I didn't expect to see otherwise.
We have used it briefly to see how it might help us with content strategy and correcting some website navigation issues, however, the marketing potential with this tool is pretty great.
I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.
I had the experience with website monitoring using Lucky Orange and didn't use any other features. I really appreciated the user-friendly interface and customer support (chat).
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.
I love the ease of use and overall accurate analytics.
I have loved this software and am considering adding it to all of our organization's websites for the upcoming year.
I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores.
Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.
Drift logo
4.5
195

Live chat & in-app messaging for sales & marketing

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.4
Pros and Cons from Drift users   
avatar
avatar
avatar
+15
The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.
For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.
They've built an awesome product, which does everything you need it to - but the fact that it is fun to use DRIFT makes it an even more compelling product.
Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.
We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.
Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).
Drift is so simple to use and great for those individuals who are responsible for following up on leads like myself. It is so easy to track and reach out to those who are on your site.
By getting all the unique features and functionalities I can not think of anything offensive in it that could worsen my experience on it. I failed to find anything to complain about it.
Not only is it extremely easy-to-use and intuitive, but they come out with awesome tools, like the pdf feature for ebooks.
The people are incredible. They are helpful, involved, and genuinely enthusiastic.
We've been using it for a few months and it was so easy to launch - lots of great help from the support team as well.
I inherited drift from my predecessor, and immediately found it to be a very powerful and useful platform.
It looks nice when integrated into the site and has some cool features to automate the sales process.
This software was easy to setup and flawlessly integrated with our web-pages both on our site as well through another service providers.
Happy we on-boarded this product. We have definitely seen the value and a return on our investment.
Started using drift for our startup after moving away from HubSpot. It has been a great learning curve for us.
Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.
A good onboarding tool but with steep pricing plans.
The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.
For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.
They've built an awesome product, which does everything you need it to - but the fact that it is fun to use DRIFT makes it an even more compelling product.
Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.
We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.
Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).
Drift is so simple to use and great for those individuals who are responsible for following up on leads like myself. It is so easy to track and reach out to those who are on your site.
By getting all the unique features and functionalities I can not think of anything offensive in it that could worsen my experience on it. I failed to find anything to complain about it.
Not only is it extremely easy-to-use and intuitive, but they come out with awesome tools, like the pdf feature for ebooks.
The people are incredible. They are helpful, involved, and genuinely enthusiastic.
We've been using it for a few months and it was so easy to launch - lots of great help from the support team as well.
I inherited drift from my predecessor, and immediately found it to be a very powerful and useful platform.
It looks nice when integrated into the site and has some cool features to automate the sales process.
This software was easy to setup and flawlessly integrated with our web-pages both on our site as well through another service providers.
Happy we on-boarded this product. We have definitely seen the value and a return on our investment.
Started using drift for our startup after moving away from HubSpot. It has been a great learning curve for us.
Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.
A good onboarding tool but with steep pricing plans.
The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.
For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.
They've built an awesome product, which does everything you need it to - but the fact that it is fun to use DRIFT makes it an even more compelling product.
Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.
We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.
Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).
Drift is so simple to use and great for those individuals who are responsible for following up on leads like myself. It is so easy to track and reach out to those who are on your site.
By getting all the unique features and functionalities I can not think of anything offensive in it that could worsen my experience on it. I failed to find anything to complain about it.
Not only is it extremely easy-to-use and intuitive, but they come out with awesome tools, like the pdf feature for ebooks.
The people are incredible. They are helpful, involved, and genuinely enthusiastic.
We've been using it for a few months and it was so easy to launch - lots of great help from the support team as well.
I inherited drift from my predecessor, and immediately found it to be a very powerful and useful platform.
It looks nice when integrated into the site and has some cool features to automate the sales process.
This software was easy to setup and flawlessly integrated with our web-pages both on our site as well through another service providers.
Happy we on-boarded this product. We have definitely seen the value and a return on our investment.
Started using drift for our startup after moving away from HubSpot. It has been a great learning curve for us.
Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.
A good onboarding tool but with steep pricing plans.
Drip logo
4.4
181

Drip is for SMB ecommerce brands on the grow.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.1
    Features
    4.4
    Customer support
    4.2
Pros and Cons from Drip users   
avatar
avatar
avatar
+15
It really is an outstanding piece of software at a great price with a super power none other (that I know of) offer and that is the ability to run multiple domains as separate entities.
It's occasionally buggy with our RSS feed. Also, the reporting sucks, as it's a whole day before analytics appear after an email send.
First of all, customer service has been fantastic. It's also great how it can work together with a number of third-party software when needed.
Sadly, Drip is totally underwhelming and getting involved was a big mistake.
Their customer service is among the best online. I know the reps by name and they are playful and helpful.
For example, we are able to automate a lot of our social and email marketing through Drip before a team member takes leave of absence so things aren't going to hurt as bad for the team as a result.
We use Drip for always-on campaigns, like our website's lead magnet. In fact, creating an attractive lead magnet for our site was super easy to do.
When a Drip support team member eventually gets back to you (usually takes days) all they do is ask dumb questions.
Extremely easy to setup with zapier to connect with the rest of your stack. Customer Success is also always helpful – I truly recommend this service.
I can easily see how much money my emails have made me, and now with split testing, I can improve my email conversions. The ability to copy emails and workflows makes it easy to repeat launches.
Nice drag-and-drop templates, and an intuitive user interface. Also seems more reliable than AC was.
It's purely designed to work well with Ecommerce websites, so you can quickly integrate it with your platform and start marketing like a true professional ecom business.
Clean, appealing interface and easy to navigate.
I have always enjoyed setting up automations and it is very clear how to do things. I don’t like getting bogged down with technicalities and this lets you create.
My sales team absolutely loves this software. Setting up email campaigns and keeping in touch with clients has never been easier for them.