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Salesforce Marketing Cloud logo
4.2
481

Stand out in Your Customer's Inbox

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.8
    Features
    4.3
    Customer support
    3.9
Pros and Cons from Salesforce Marketing Cloud users   
+15
Encourages cross-team communications. Great support from the vendor, and strong community of users and third-party integrators.
The price, the user experience, the lack of multibrand use. When I threatened to take my business elsewhere we had one call with the VP but then he stopped responding to calls and emails.
Was quite easy to understand for novice and navigate around and had easy to use and useful automated marketing features that made reaching a large audience seamlessly easy.
It felt like they were just as fed up with this crap tool as we are. Although they didn't say it, I think one of our key employees quit over the frustration of dealing with marketing cloud.
We use salesforce daily to engage with customers on a daily basis. It has been very helpful in managing customer journeys, sending and preparing emails, and getting good reporting.
Not all pending sends will list themselves under "Pending Sends," so that has caused some issues with accidentally sending the same email to the same list more than once.
It had a good native integration with Litmus. I liked the reporting feature that visually showed where users where clicking in an email.
The customer service and sales team was probably the worst I've seen from an enterprise product. Even though it's owned by Salesforce, it isn't as well integrated as Marketo.
Its very user friendly when you need to build assets with less time. I think those who have a more B2C business marketing model will find this more beneficial with the 1:1 ratio for personalization.
Further, the e-newsletters don't cooperate with Outlook, which is frustrating since both are Microsoft products.
Salesforce offers a big eco-system with lots of functionalities and a good customer overview.
Also opening a ticket with customer support is a pain, especially if you don't have a Salesforce login (I've tried both with and without.).
You are able to view and respond to emails from all of your coworkers which helps with workload management.
The e-newsletter design function is nearly useless unless you can code HTML, and the preview emails you see never match what ends up in your inbox.
The Journey Building feature is incredible for this. This also allows you to set triggers and make intelligent automation decisions.
Steep learning curve, Poor Customer service, Fairly expensive for most of the users.
Love what the product is capable of doing. But it takes a significant amount of time and money beyond the cost of the product to set it up and maintain it.
For a small business I'd HIGHLY recommend going with something else.
Encourages cross-team communications. Great support from the vendor, and strong community of users and third-party integrators.
The price, the user experience, the lack of multibrand use. When I threatened to take my business elsewhere we had one call with the VP but then he stopped responding to calls and emails.
Was quite easy to understand for novice and navigate around and had easy to use and useful automated marketing features that made reaching a large audience seamlessly easy.
It felt like they were just as fed up with this crap tool as we are. Although they didn't say it, I think one of our key employees quit over the frustration of dealing with marketing cloud.
We use salesforce daily to engage with customers on a daily basis. It has been very helpful in managing customer journeys, sending and preparing emails, and getting good reporting.
Not all pending sends will list themselves under "Pending Sends," so that has caused some issues with accidentally sending the same email to the same list more than once.
It had a good native integration with Litmus. I liked the reporting feature that visually showed where users where clicking in an email.
The customer service and sales team was probably the worst I've seen from an enterprise product. Even though it's owned by Salesforce, it isn't as well integrated as Marketo.
Its very user friendly when you need to build assets with less time. I think those who have a more B2C business marketing model will find this more beneficial with the 1:1 ratio for personalization.
Further, the e-newsletters don't cooperate with Outlook, which is frustrating since both are Microsoft products.
Salesforce offers a big eco-system with lots of functionalities and a good customer overview.
Also opening a ticket with customer support is a pain, especially if you don't have a Salesforce login (I've tried both with and without.).
You are able to view and respond to emails from all of your coworkers which helps with workload management.
The e-newsletter design function is nearly useless unless you can code HTML, and the preview emails you see never match what ends up in your inbox.
The Journey Building feature is incredible for this. This also allows you to set triggers and make intelligent automation decisions.
Steep learning curve, Poor Customer service, Fairly expensive for most of the users.
Love what the product is capable of doing. But it takes a significant amount of time and money beyond the cost of the product to set it up and maintain it.
For a small business I'd HIGHLY recommend going with something else.
Encourages cross-team communications. Great support from the vendor, and strong community of users and third-party integrators.
The price, the user experience, the lack of multibrand use. When I threatened to take my business elsewhere we had one call with the VP but then he stopped responding to calls and emails.
Was quite easy to understand for novice and navigate around and had easy to use and useful automated marketing features that made reaching a large audience seamlessly easy.
It felt like they were just as fed up with this crap tool as we are. Although they didn't say it, I think one of our key employees quit over the frustration of dealing with marketing cloud.
We use salesforce daily to engage with customers on a daily basis. It has been very helpful in managing customer journeys, sending and preparing emails, and getting good reporting.
Not all pending sends will list themselves under "Pending Sends," so that has caused some issues with accidentally sending the same email to the same list more than once.
It had a good native integration with Litmus. I liked the reporting feature that visually showed where users where clicking in an email.
The customer service and sales team was probably the worst I've seen from an enterprise product. Even though it's owned by Salesforce, it isn't as well integrated as Marketo.
Its very user friendly when you need to build assets with less time. I think those who have a more B2C business marketing model will find this more beneficial with the 1:1 ratio for personalization.
Further, the e-newsletters don't cooperate with Outlook, which is frustrating since both are Microsoft products.
Salesforce offers a big eco-system with lots of functionalities and a good customer overview.
Also opening a ticket with customer support is a pain, especially if you don't have a Salesforce login (I've tried both with and without.).
You are able to view and respond to emails from all of your coworkers which helps with workload management.
The e-newsletter design function is nearly useless unless you can code HTML, and the preview emails you see never match what ends up in your inbox.
The Journey Building feature is incredible for this. This also allows you to set triggers and make intelligent automation decisions.
Steep learning curve, Poor Customer service, Fairly expensive for most of the users.
Love what the product is capable of doing. But it takes a significant amount of time and money beyond the cost of the product to set it up and maintain it.
For a small business I'd HIGHLY recommend going with something else.
ActiveCampaign logo
4.6
2.3K

Email Marketing, Marketing Automation, CRM/Sales Automation

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.3
    Features
    4.5
    Customer support
    4.4
Pros and Cons from ActiveCampaign users   
avatar
avatar
avatar
+15
The team is great with helping you troubleshoot any problems and my team loves how easy it is to use.
And that hurt our webinar registration for that week (which was a bummer) and we found out about this on the day of the webinar.
I really love and appreciate the ease of use. It's super easy to throw together an email, assign tags, create lists, etc.
The major problem is the lack of ability to copy an email to more than the recipient. The lack of this feature is putting the continued use of this product in doubt.
I am so happy to have Active Campaign on board. It is just what I needed to help promote my online program.
I've a problem to pay for my upgrade plan due to an currency problem. The website automatically converts the price to my local currency.
Great training, support, sales, and customer success people. The training, the consulting sessions, and follow ups have all been very well managed and super professional, but also fun.
I actually gave up on ActiveCampaign - discouraged by the lack of support.
I like that it saved a lot of my time through automation. It also helped me get a better understanding of the success rate of my campaigns.
They offer great integration with my Wordpress sites, Facebook fan pages, and Zapier (automations integrated with Eventbrite.) Customer support has always been helpful and friendly.
What I love most about Active Campaign is that it is wonderful to use for lead generation, automation, and building your email list.
I love how I can look after my community with personalised emails, other features like tags and links with website are very useful for CRM.
Hands down it has the most capabilities that I was looking for, with ability to really customize and tailor your automations and email sequences. It was easy to use and extremely reliable.
Features seems comprehensive enough to suit my needs and I trust that my data will be protected. Set up support and training has been fantastic.
The customer service is amazing. I love that you can receive automations from people, you can customize everything.
ActiveCampaign has integrated easily and perfectly into my business so far - with great success for my first campaigns both in terms of open rates and engagement as well as revenue.
Everything works as it should, their support is great when you need them (which in my experience has been infrequently), and the price is great.
AC provides the best combination of possibilities (features), user experience (ease of use), and pricing (it's affordable!).
The team is great with helping you troubleshoot any problems and my team loves how easy it is to use.
And that hurt our webinar registration for that week (which was a bummer) and we found out about this on the day of the webinar.
I really love and appreciate the ease of use. It's super easy to throw together an email, assign tags, create lists, etc.
The major problem is the lack of ability to copy an email to more than the recipient. The lack of this feature is putting the continued use of this product in doubt.
I am so happy to have Active Campaign on board. It is just what I needed to help promote my online program.
I've a problem to pay for my upgrade plan due to an currency problem. The website automatically converts the price to my local currency.
Great training, support, sales, and customer success people. The training, the consulting sessions, and follow ups have all been very well managed and super professional, but also fun.
I actually gave up on ActiveCampaign - discouraged by the lack of support.
I like that it saved a lot of my time through automation. It also helped me get a better understanding of the success rate of my campaigns.
They offer great integration with my Wordpress sites, Facebook fan pages, and Zapier (automations integrated with Eventbrite.) Customer support has always been helpful and friendly.
What I love most about Active Campaign is that it is wonderful to use for lead generation, automation, and building your email list.
I love how I can look after my community with personalised emails, other features like tags and links with website are very useful for CRM.
Hands down it has the most capabilities that I was looking for, with ability to really customize and tailor your automations and email sequences. It was easy to use and extremely reliable.
Features seems comprehensive enough to suit my needs and I trust that my data will be protected. Set up support and training has been fantastic.
The customer service is amazing. I love that you can receive automations from people, you can customize everything.
ActiveCampaign has integrated easily and perfectly into my business so far - with great success for my first campaigns both in terms of open rates and engagement as well as revenue.
Everything works as it should, their support is great when you need them (which in my experience has been infrequently), and the price is great.
AC provides the best combination of possibilities (features), user experience (ease of use), and pricing (it's affordable!).
The team is great with helping you troubleshoot any problems and my team loves how easy it is to use.
And that hurt our webinar registration for that week (which was a bummer) and we found out about this on the day of the webinar.
I really love and appreciate the ease of use. It's super easy to throw together an email, assign tags, create lists, etc.
The major problem is the lack of ability to copy an email to more than the recipient. The lack of this feature is putting the continued use of this product in doubt.
I am so happy to have Active Campaign on board. It is just what I needed to help promote my online program.
I've a problem to pay for my upgrade plan due to an currency problem. The website automatically converts the price to my local currency.
Great training, support, sales, and customer success people. The training, the consulting sessions, and follow ups have all been very well managed and super professional, but also fun.
I actually gave up on ActiveCampaign - discouraged by the lack of support.
I like that it saved a lot of my time through automation. It also helped me get a better understanding of the success rate of my campaigns.
They offer great integration with my Wordpress sites, Facebook fan pages, and Zapier (automations integrated with Eventbrite.) Customer support has always been helpful and friendly.
What I love most about Active Campaign is that it is wonderful to use for lead generation, automation, and building your email list.
I love how I can look after my community with personalised emails, other features like tags and links with website are very useful for CRM.
Hands down it has the most capabilities that I was looking for, with ability to really customize and tailor your automations and email sequences. It was easy to use and extremely reliable.
Features seems comprehensive enough to suit my needs and I trust that my data will be protected. Set up support and training has been fantastic.
The customer service is amazing. I love that you can receive automations from people, you can customize everything.
ActiveCampaign has integrated easily and perfectly into my business so far - with great success for my first campaigns both in terms of open rates and engagement as well as revenue.
Everything works as it should, their support is great when you need them (which in my experience has been infrequently), and the price is great.
AC provides the best combination of possibilities (features), user experience (ease of use), and pricing (it's affordable!).
Marketo Engage logo
4.3
687

Marketing automation for digital marketers

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.8
    Features
    4.3
    Customer support
    3.9
Pros and Cons from Marketo Engage users   
avatar
avatar
avatar
+15
Great for triggering any action you want really and so useful if you are sending out large volumes of emails every month. Integration options are great too.
Here are a few cons which shouldn’t be ignored. Reporting of Analytics of Marketo is very bad and in addiction smart list designs are not flexible and it is very difficult to design them.
Its almost intelligent interaction with prospects allows our team great confidence in engaging and in capturing quality leads.
With customization that is available, it is possible to get a bit lost in the hugeness that is Marketo. Lastly, there are no customizable reporting options which can make things hard.
Marketo customer support team is very responsive and always available to help, this is something I like the most. Marketo's simple and easy user interface is amazing and very easy to use.
Not much return on investment here; very basic functionality, and problems with our website getting clocked as spam form our target cusotmers.
Marketo engage is a perfect tool for automation marketing. It’s also a great handling emails and marketing materials.
The look and feel of it is also stuck in the 90s. They don't provide any decent templates so my team is often forced to look elsewhere and then integrate email and landing page templates with Marketo.
I've used Marketo for more than 3 years. Marketo is a powerful tool that gives me the ability to market and track my marketing campaigns in a meaningful and scalable way.
New feature functionality is questionable in the 2015-2018 vintage (pre-adobe) - eg Sky doesn't work as one example.
Quite a good experience with database management and also the part of segmentation. It has quite nice engagement engine.
Unless you have a consultant or take classes, it can be diffcult to learn. The community can be hard to navigate, and I think it takes too long to wait for responses.
Marketo is a very powerful marketing automation tool. I've used it at a few different companies for years and feel like there is still so much more it can do.
I get inundated with what seems to be totally random leads with no actionable information mixed in with the actionable ones.
The depth of configurability has been a huge benefit for our organization, a global enterprise company with a complex international business structure.
It is hard to use if you don't know your way around. It also does a lot so some companies have it configured much differently.
Marketo is good for setting up marketing campaigns and tracking revenue generated through campaigns.
I like the web based access and it is intuitive and easy to customize depending on your report needs or just preference.
Great for triggering any action you want really and so useful if you are sending out large volumes of emails every month. Integration options are great too.
Here are a few cons which shouldn’t be ignored. Reporting of Analytics of Marketo is very bad and in addiction smart list designs are not flexible and it is very difficult to design them.
Its almost intelligent interaction with prospects allows our team great confidence in engaging and in capturing quality leads.
With customization that is available, it is possible to get a bit lost in the hugeness that is Marketo. Lastly, there are no customizable reporting options which can make things hard.
Marketo customer support team is very responsive and always available to help, this is something I like the most. Marketo's simple and easy user interface is amazing and very easy to use.
Not much return on investment here; very basic functionality, and problems with our website getting clocked as spam form our target cusotmers.
Marketo engage is a perfect tool for automation marketing. It’s also a great handling emails and marketing materials.
The look and feel of it is also stuck in the 90s. They don't provide any decent templates so my team is often forced to look elsewhere and then integrate email and landing page templates with Marketo.
I've used Marketo for more than 3 years. Marketo is a powerful tool that gives me the ability to market and track my marketing campaigns in a meaningful and scalable way.
New feature functionality is questionable in the 2015-2018 vintage (pre-adobe) - eg Sky doesn't work as one example.
Quite a good experience with database management and also the part of segmentation. It has quite nice engagement engine.
Unless you have a consultant or take classes, it can be diffcult to learn. The community can be hard to navigate, and I think it takes too long to wait for responses.
Marketo is a very powerful marketing automation tool. I've used it at a few different companies for years and feel like there is still so much more it can do.
I get inundated with what seems to be totally random leads with no actionable information mixed in with the actionable ones.
The depth of configurability has been a huge benefit for our organization, a global enterprise company with a complex international business structure.
It is hard to use if you don't know your way around. It also does a lot so some companies have it configured much differently.
Marketo is good for setting up marketing campaigns and tracking revenue generated through campaigns.
I like the web based access and it is intuitive and easy to customize depending on your report needs or just preference.
Great for triggering any action you want really and so useful if you are sending out large volumes of emails every month. Integration options are great too.
Here are a few cons which shouldn’t be ignored. Reporting of Analytics of Marketo is very bad and in addiction smart list designs are not flexible and it is very difficult to design them.
Its almost intelligent interaction with prospects allows our team great confidence in engaging and in capturing quality leads.
With customization that is available, it is possible to get a bit lost in the hugeness that is Marketo. Lastly, there are no customizable reporting options which can make things hard.
Marketo customer support team is very responsive and always available to help, this is something I like the most. Marketo's simple and easy user interface is amazing and very easy to use.
Not much return on investment here; very basic functionality, and problems with our website getting clocked as spam form our target cusotmers.
Marketo engage is a perfect tool for automation marketing. It’s also a great handling emails and marketing materials.
The look and feel of it is also stuck in the 90s. They don't provide any decent templates so my team is often forced to look elsewhere and then integrate email and landing page templates with Marketo.
I've used Marketo for more than 3 years. Marketo is a powerful tool that gives me the ability to market and track my marketing campaigns in a meaningful and scalable way.
New feature functionality is questionable in the 2015-2018 vintage (pre-adobe) - eg Sky doesn't work as one example.
Quite a good experience with database management and also the part of segmentation. It has quite nice engagement engine.
Unless you have a consultant or take classes, it can be diffcult to learn. The community can be hard to navigate, and I think it takes too long to wait for responses.
Marketo is a very powerful marketing automation tool. I've used it at a few different companies for years and feel like there is still so much more it can do.
I get inundated with what seems to be totally random leads with no actionable information mixed in with the actionable ones.
The depth of configurability has been a huge benefit for our organization, a global enterprise company with a complex international business structure.
It is hard to use if you don't know your way around. It also does a lot so some companies have it configured much differently.
Marketo is good for setting up marketing campaigns and tracking revenue generated through campaigns.
I like the web based access and it is intuitive and easy to customize depending on your report needs or just preference.
HubSpot Marketing Hub logo
4.5
5.8K

All in one inbound marketing platform

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.4
Pros and Cons from HubSpot Marketing Hub users   
avatar
+15
A good amount of details and marketing capabilities. HubSpot has some of the best integrations I have seen with other platforms.
I am disappointed with the number of panel limits you can have with the contracted plan. The other disadvantage is that UX can be tricky at times.
HubSpot helps track, monitor and create the best content for growing my business. I have seen great strides from using this company.
Any interactions with any person who works at HubSpot. Arrogant, rude, condescending, lacking any understanding of business rules.
Lots of cool features that are quite easy to use. Great academy to learn how to take good advantage of all the features.
It's frankly disgusting that this company relies on such draconian measures as a source of revenue.
It is a basic organizer and it helps you to design perfect plans for your marketing strategy. By using this tool I saved time and increased the power of my marketing plans.
Worst experience ever with any software company.
I love the flexible nature that comes with the usage of this application and the user-friendly quality that makes it easy to read and interprete flow charts with ease.
A very strong customer support which is responsive in time ensures a stable and strong market growth. Its ability to provide a mobile app really gives my business an edge to boom.
This software supports all business sizes from small to big hence facilitating growth of the whole enterprise. A good emailing platform really makes record keeping easy and efficient.
It is my favorite CRM that I have tried. The free version is really nice and user friendly and there are more features when you upgrade.
The software has great reports and makes it easy to understand how and where you are driving leads to your business. The platform also has a very slick interface so it's easy to navigate.
I found their API really nice to work with as I had to ping pong data from our own CMS back and forth to HubSpot. Their support developer team was a great help as well.
It offers a great array of tools that are build on a solid core Platform has a fair cost with exceptional support and community.
Also, Hubspot's customer support is really amazing. You can get someone on the phone in minutes which is so important when you are trying to deliver things under a deadline.
3 days is enough to learn and understand how it's work. The value for money is good and features are great too.
Ease of use, optimal automation performances, the program is robust. It positively meets the needs of the company.
A good amount of details and marketing capabilities. HubSpot has some of the best integrations I have seen with other platforms.
I am disappointed with the number of panel limits you can have with the contracted plan. The other disadvantage is that UX can be tricky at times.
HubSpot helps track, monitor and create the best content for growing my business. I have seen great strides from using this company.
Any interactions with any person who works at HubSpot. Arrogant, rude, condescending, lacking any understanding of business rules.
Lots of cool features that are quite easy to use. Great academy to learn how to take good advantage of all the features.
It's frankly disgusting that this company relies on such draconian measures as a source of revenue.
It is a basic organizer and it helps you to design perfect plans for your marketing strategy. By using this tool I saved time and increased the power of my marketing plans.
Worst experience ever with any software company.
I love the flexible nature that comes with the usage of this application and the user-friendly quality that makes it easy to read and interprete flow charts with ease.
A very strong customer support which is responsive in time ensures a stable and strong market growth. Its ability to provide a mobile app really gives my business an edge to boom.
This software supports all business sizes from small to big hence facilitating growth of the whole enterprise. A good emailing platform really makes record keeping easy and efficient.
It is my favorite CRM that I have tried. The free version is really nice and user friendly and there are more features when you upgrade.
The software has great reports and makes it easy to understand how and where you are driving leads to your business. The platform also has a very slick interface so it's easy to navigate.
I found their API really nice to work with as I had to ping pong data from our own CMS back and forth to HubSpot. Their support developer team was a great help as well.
It offers a great array of tools that are build on a solid core Platform has a fair cost with exceptional support and community.
Also, Hubspot's customer support is really amazing. You can get someone on the phone in minutes which is so important when you are trying to deliver things under a deadline.
3 days is enough to learn and understand how it's work. The value for money is good and features are great too.
Ease of use, optimal automation performances, the program is robust. It positively meets the needs of the company.
A good amount of details and marketing capabilities. HubSpot has some of the best integrations I have seen with other platforms.
I am disappointed with the number of panel limits you can have with the contracted plan. The other disadvantage is that UX can be tricky at times.
HubSpot helps track, monitor and create the best content for growing my business. I have seen great strides from using this company.
Any interactions with any person who works at HubSpot. Arrogant, rude, condescending, lacking any understanding of business rules.
Lots of cool features that are quite easy to use. Great academy to learn how to take good advantage of all the features.
It's frankly disgusting that this company relies on such draconian measures as a source of revenue.
It is a basic organizer and it helps you to design perfect plans for your marketing strategy. By using this tool I saved time and increased the power of my marketing plans.
Worst experience ever with any software company.
I love the flexible nature that comes with the usage of this application and the user-friendly quality that makes it easy to read and interprete flow charts with ease.
A very strong customer support which is responsive in time ensures a stable and strong market growth. Its ability to provide a mobile app really gives my business an edge to boom.
This software supports all business sizes from small to big hence facilitating growth of the whole enterprise. A good emailing platform really makes record keeping easy and efficient.
It is my favorite CRM that I have tried. The free version is really nice and user friendly and there are more features when you upgrade.
The software has great reports and makes it easy to understand how and where you are driving leads to your business. The platform also has a very slick interface so it's easy to navigate.
I found their API really nice to work with as I had to ping pong data from our own CMS back and forth to HubSpot. Their support developer team was a great help as well.
It offers a great array of tools that are build on a solid core Platform has a fair cost with exceptional support and community.
Also, Hubspot's customer support is really amazing. You can get someone on the phone in minutes which is so important when you are trying to deliver things under a deadline.
3 days is enough to learn and understand how it's work. The value for money is good and features are great too.
Ease of use, optimal automation performances, the program is robust. It positively meets the needs of the company.
Mailchimp logo
4.5
16.8K

Email and advertising marketing automation platform

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.2
Pros and Cons from Mailchimp users   
avatar
+15
I've had a very positive experience. The help desk was able to respond to some of my questions pretty quickly, I like the functionality and my emails look good.
I have had instances where the emails sometimes end up in the spam folder or promotions folder, which can be annoying and needs to be figured out.
Mailchimp is very great software. I like how it's easy to interface, and how you can clean the data.
Mailchimp is used by many which means that spam filters are more likely to tag your emails as spam. I did not have any other problems with Mailchimp.
I like how Mailchimp keeps track of my audience and helps me categorize them for different types of emails. I also like being able to create appealing and interactive emails for my viewers.
For a company that's been around as long as Mailchimp has, it's crazy to me how bad the UX/UI is. It's just hard to use so much of the time.
The greatest benefit to using this program is the integration possibilities. It is compatible with a lot of the other software/programs we use so integration was seamless and saved time & money.
Very confusing, very difficult to figure out where to click , also when you input a wrong email address it blocks your whole process of sending emails to others.
Their dedication to improvement is a positive sign for the company. There is a reason that they are the industry standard.
Mailchimp is the best, I have learned about their features, and they are perfect especially for a beginning business or business with a small following. They make it really easy for you to use.
It was great - I love them and suggest them to all friends getting started, I wouldn't trust any other company for a product in this price range and offering.
The templates are great and quite efficient. It's really easy to set up a campaign and the option to make a landing page right there is awesome.
This software is great for social media, has advanced features with it and allows you to have a free trial with it. The email campaign is very straight forward and easy to use.
I like the ease of use of this software and how you send 2000 emails for free before you transfer to a paid membership. They are a great company and have been in business for years.
I love to use mailchimp for email marketing most especiallly when i want to generate lead. THEIR Landing page is superb.
Its broad feature set and ease of use are an amazing help to a new company just getting started. If you're not looking for custom integration or transactional emails, this product is one of the best.
It has been a good experience, would recommend specially if you are just starting creating your newsletters and want to practice before spending a significant amount of money on this type of software.
The easy to read interface and the ease of printing. The hospitality from customer service is great.
I've had a very positive experience. The help desk was able to respond to some of my questions pretty quickly, I like the functionality and my emails look good.
I have had instances where the emails sometimes end up in the spam folder or promotions folder, which can be annoying and needs to be figured out.
Mailchimp is very great software. I like how it's easy to interface, and how you can clean the data.
Mailchimp is used by many which means that spam filters are more likely to tag your emails as spam. I did not have any other problems with Mailchimp.
I like how Mailchimp keeps track of my audience and helps me categorize them for different types of emails. I also like being able to create appealing and interactive emails for my viewers.
For a company that's been around as long as Mailchimp has, it's crazy to me how bad the UX/UI is. It's just hard to use so much of the time.
The greatest benefit to using this program is the integration possibilities. It is compatible with a lot of the other software/programs we use so integration was seamless and saved time & money.
Very confusing, very difficult to figure out where to click , also when you input a wrong email address it blocks your whole process of sending emails to others.
Their dedication to improvement is a positive sign for the company. There is a reason that they are the industry standard.
Mailchimp is the best, I have learned about their features, and they are perfect especially for a beginning business or business with a small following. They make it really easy for you to use.
It was great - I love them and suggest them to all friends getting started, I wouldn't trust any other company for a product in this price range and offering.
The templates are great and quite efficient. It's really easy to set up a campaign and the option to make a landing page right there is awesome.
This software is great for social media, has advanced features with it and allows you to have a free trial with it. The email campaign is very straight forward and easy to use.
I like the ease of use of this software and how you send 2000 emails for free before you transfer to a paid membership. They are a great company and have been in business for years.
I love to use mailchimp for email marketing most especiallly when i want to generate lead. THEIR Landing page is superb.
Its broad feature set and ease of use are an amazing help to a new company just getting started. If you're not looking for custom integration or transactional emails, this product is one of the best.
It has been a good experience, would recommend specially if you are just starting creating your newsletters and want to practice before spending a significant amount of money on this type of software.
The easy to read interface and the ease of printing. The hospitality from customer service is great.
I've had a very positive experience. The help desk was able to respond to some of my questions pretty quickly, I like the functionality and my emails look good.
I have had instances where the emails sometimes end up in the spam folder or promotions folder, which can be annoying and needs to be figured out.
Mailchimp is very great software. I like how it's easy to interface, and how you can clean the data.
Mailchimp is used by many which means that spam filters are more likely to tag your emails as spam. I did not have any other problems with Mailchimp.
I like how Mailchimp keeps track of my audience and helps me categorize them for different types of emails. I also like being able to create appealing and interactive emails for my viewers.
For a company that's been around as long as Mailchimp has, it's crazy to me how bad the UX/UI is. It's just hard to use so much of the time.
The greatest benefit to using this program is the integration possibilities. It is compatible with a lot of the other software/programs we use so integration was seamless and saved time & money.
Very confusing, very difficult to figure out where to click , also when you input a wrong email address it blocks your whole process of sending emails to others.
Their dedication to improvement is a positive sign for the company. There is a reason that they are the industry standard.
Mailchimp is the best, I have learned about their features, and they are perfect especially for a beginning business or business with a small following. They make it really easy for you to use.
It was great - I love them and suggest them to all friends getting started, I wouldn't trust any other company for a product in this price range and offering.
The templates are great and quite efficient. It's really easy to set up a campaign and the option to make a landing page right there is awesome.
This software is great for social media, has advanced features with it and allows you to have a free trial with it. The email campaign is very straight forward and easy to use.
I like the ease of use of this software and how you send 2000 emails for free before you transfer to a paid membership. They are a great company and have been in business for years.
I love to use mailchimp for email marketing most especiallly when i want to generate lead. THEIR Landing page is superb.
Its broad feature set and ease of use are an amazing help to a new company just getting started. If you're not looking for custom integration or transactional emails, this product is one of the best.
It has been a good experience, would recommend specially if you are just starting creating your newsletters and want to practice before spending a significant amount of money on this type of software.
The easy to read interface and the ease of printing. The hospitality from customer service is great.
Semrush logo
4.7
2.1K

SaaS solution for online content marketing

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.6
    Customer support
    4.4
Pros and Cons from Semrush users   
avatar
+15
The other excellent feature that I found exclusive to SEM rush was PPC competitor tracking. Knowing what competitors are bidding on is beyond the realm of a usual SEO software and is a great addition.
Everything has been a frustrating struggle. Many features that are included with the starter level of other online SEO platforms cost extra with SEMrush.
It includes a site health grade, all the Errors/Warnings, and gives ideas on how to make improvements on the site. I also love love love the automated reporting.
SEMRush has been horrible to learn and work with. Nothing is intuitive or user-friendly.
Although AHref is the best, but semrush is so far the second best. Has everything that AHref have, and happy for it.
It's sad that I would have to pay almost half of my subscription price just to have a second user be able to access our account.
Comprehensive and robust. Best for established businesses who have the budget and manpower to manage regularly.
What I don't like about SEMRush is that most of its features are paid for. This can end up hurting those who are starting in Marketing, for example.
We love the ability to quickly view our site's performance through the easily accessible dashboards and reports. The position tracker really helps us keep a pulse on the health of our site.
Overall the experience has been great. I am also very pleased that they have a training section as my team has taken advantage of this knowledge share.
SEMRush is a great easy to use tool that is very user friendly. It’s multi purpose and has some fantastic functionalities that we use across SEO, content, PPC, Socials.
Really happy with Semrush, besides the contact improvements it comes with a great online community and friendly staff. Value you get out of this tool is evident.
Very easy to use and simple to understand for anyone. The content tools are amazing also and have been extremely useful for our team.
It also allows you to gain insight to what your competitors are doing. Plus the continuing education, blogs, and academy are an amazing resource.
Easy to get going, competitive pricing, library of learning material, innovative features, constantly improving.
SEMrush is easy to deploy, easy to use, has great customer service and provides ongoing training. What more could you want.
Its keyword and competitive research saved us dozens of hours immediately and provide us a way to analyze our client's digital landscapes rapidly.
Easy to use and extent knowledge base with academy. Varied type of analysis for a SEO analyst and easy integrations with essential tools.
The other excellent feature that I found exclusive to SEM rush was PPC competitor tracking. Knowing what competitors are bidding on is beyond the realm of a usual SEO software and is a great addition.
Everything has been a frustrating struggle. Many features that are included with the starter level of other online SEO platforms cost extra with SEMrush.
It includes a site health grade, all the Errors/Warnings, and gives ideas on how to make improvements on the site. I also love love love the automated reporting.
SEMRush has been horrible to learn and work with. Nothing is intuitive or user-friendly.
Although AHref is the best, but semrush is so far the second best. Has everything that AHref have, and happy for it.
It's sad that I would have to pay almost half of my subscription price just to have a second user be able to access our account.
Comprehensive and robust. Best for established businesses who have the budget and manpower to manage regularly.
What I don't like about SEMRush is that most of its features are paid for. This can end up hurting those who are starting in Marketing, for example.
We love the ability to quickly view our site's performance through the easily accessible dashboards and reports. The position tracker really helps us keep a pulse on the health of our site.
Overall the experience has been great. I am also very pleased that they have a training section as my team has taken advantage of this knowledge share.
SEMRush is a great easy to use tool that is very user friendly. It’s multi purpose and has some fantastic functionalities that we use across SEO, content, PPC, Socials.
Really happy with Semrush, besides the contact improvements it comes with a great online community and friendly staff. Value you get out of this tool is evident.
Very easy to use and simple to understand for anyone. The content tools are amazing also and have been extremely useful for our team.
It also allows you to gain insight to what your competitors are doing. Plus the continuing education, blogs, and academy are an amazing resource.
Easy to get going, competitive pricing, library of learning material, innovative features, constantly improving.
SEMrush is easy to deploy, easy to use, has great customer service and provides ongoing training. What more could you want.
Its keyword and competitive research saved us dozens of hours immediately and provide us a way to analyze our client's digital landscapes rapidly.
Easy to use and extent knowledge base with academy. Varied type of analysis for a SEO analyst and easy integrations with essential tools.
The other excellent feature that I found exclusive to SEM rush was PPC competitor tracking. Knowing what competitors are bidding on is beyond the realm of a usual SEO software and is a great addition.
Everything has been a frustrating struggle. Many features that are included with the starter level of other online SEO platforms cost extra with SEMrush.
It includes a site health grade, all the Errors/Warnings, and gives ideas on how to make improvements on the site. I also love love love the automated reporting.
SEMRush has been horrible to learn and work with. Nothing is intuitive or user-friendly.
Although AHref is the best, but semrush is so far the second best. Has everything that AHref have, and happy for it.
It's sad that I would have to pay almost half of my subscription price just to have a second user be able to access our account.
Comprehensive and robust. Best for established businesses who have the budget and manpower to manage regularly.
What I don't like about SEMRush is that most of its features are paid for. This can end up hurting those who are starting in Marketing, for example.
We love the ability to quickly view our site's performance through the easily accessible dashboards and reports. The position tracker really helps us keep a pulse on the health of our site.
Overall the experience has been great. I am also very pleased that they have a training section as my team has taken advantage of this knowledge share.
SEMRush is a great easy to use tool that is very user friendly. It’s multi purpose and has some fantastic functionalities that we use across SEO, content, PPC, Socials.
Really happy with Semrush, besides the contact improvements it comes with a great online community and friendly staff. Value you get out of this tool is evident.
Very easy to use and simple to understand for anyone. The content tools are amazing also and have been extremely useful for our team.
It also allows you to gain insight to what your competitors are doing. Plus the continuing education, blogs, and academy are an amazing resource.
Easy to get going, competitive pricing, library of learning material, innovative features, constantly improving.
SEMrush is easy to deploy, easy to use, has great customer service and provides ongoing training. What more could you want.
Its keyword and competitive research saved us dozens of hours immediately and provide us a way to analyze our client's digital landscapes rapidly.
Easy to use and extent knowledge base with academy. Varied type of analysis for a SEO analyst and easy integrations with essential tools.
Constant Contact logo
4.3
2.7K

We deliver success.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.2
Pros and Cons from Constant Contact users   
avatar
avatar
avatar
+15
They were very responsive and did a great job helping me figure out the best way to use the software. The Event tool was nice and make event management through the list easy to do.
Given the circumstances of the pandemic and not using the services to even log in during the last year, that was inconsiderate and unacceptable.
The data reporting on opens/clicks/etc. Is incredibly helpful to track which emails gain a good response and which time of the week works best to send to our audiences.
Very disappointing, frustrating, and countless email cammpaigns have been wasted due to Constant Contacts software rearranging and distoring the format of the original created email.
The program is easy to customize, There are plug and play templates as I like to call them. They look beautiful from the consumer side and are easy to understand from the creative side too.
I was disappointed when the dropped the event portion of their program and integrated with Eventbrite.
The software is easy to learn, use, and the templates for the emails are nice yet simple to customize. The feedback about open rates is good and it's easy to setup follow-up campaigns.
But advertised as a CRM and contact management to me. It is expensive for the purpose and you can not pay per use which is unfair to most.
The interface of this tool is very excellent, clean, and easy to use. It is helping me to send emails to my customers within just a few clicks—it is fully automated.
Whenever I have a question, the techs are so helpful and can direct me to exactly what I need. I also love that it can be integrated with Donor Perfect.
The price at the time was good. It was our first software for emails, so this had a lot of wow factors for us.
It is super easy to use and allows for quick emails out to contacts in the database. I love that you can schedule emails prior to as that allows me to plan ahead.
I love that it's so easy to use and integrates with websites, e-commerce platforms, etsy, and so much more. Customer support is awesome if you have any problems.
Always a great experience using Constant Contact ... and on the very rare occasion when I may have a question or concern, their Customer Support is excellent.
My overall experience with constant contact is pretty good. I found it to be one of the most user friendly.
I did appreciate how the software doesn't require a lot of checkboxes stating you have consent to use the list, and just trusts you.
The customized templates and reporting features are great, and well worth the cost, which I find to be very reasonable and minimal, compared to the ROI that I receive.
I've found it to be one of the easier platforms to create email campaigns on, and the reporting and analytics are more advanced. Also customer support is great.
They were very responsive and did a great job helping me figure out the best way to use the software. The Event tool was nice and make event management through the list easy to do.
Given the circumstances of the pandemic and not using the services to even log in during the last year, that was inconsiderate and unacceptable.
The data reporting on opens/clicks/etc. Is incredibly helpful to track which emails gain a good response and which time of the week works best to send to our audiences.
Very disappointing, frustrating, and countless email cammpaigns have been wasted due to Constant Contacts software rearranging and distoring the format of the original created email.
The program is easy to customize, There are plug and play templates as I like to call them. They look beautiful from the consumer side and are easy to understand from the creative side too.
I was disappointed when the dropped the event portion of their program and integrated with Eventbrite.
The software is easy to learn, use, and the templates for the emails are nice yet simple to customize. The feedback about open rates is good and it's easy to setup follow-up campaigns.
But advertised as a CRM and contact management to me. It is expensive for the purpose and you can not pay per use which is unfair to most.
The interface of this tool is very excellent, clean, and easy to use. It is helping me to send emails to my customers within just a few clicks—it is fully automated.
Whenever I have a question, the techs are so helpful and can direct me to exactly what I need. I also love that it can be integrated with Donor Perfect.
The price at the time was good. It was our first software for emails, so this had a lot of wow factors for us.
It is super easy to use and allows for quick emails out to contacts in the database. I love that you can schedule emails prior to as that allows me to plan ahead.
I love that it's so easy to use and integrates with websites, e-commerce platforms, etsy, and so much more. Customer support is awesome if you have any problems.
Always a great experience using Constant Contact ... and on the very rare occasion when I may have a question or concern, their Customer Support is excellent.
My overall experience with constant contact is pretty good. I found it to be one of the most user friendly.
I did appreciate how the software doesn't require a lot of checkboxes stating you have consent to use the list, and just trusts you.
The customized templates and reporting features are great, and well worth the cost, which I find to be very reasonable and minimal, compared to the ROI that I receive.
I've found it to be one of the easier platforms to create email campaigns on, and the reporting and analytics are more advanced. Also customer support is great.
They were very responsive and did a great job helping me figure out the best way to use the software. The Event tool was nice and make event management through the list easy to do.
Given the circumstances of the pandemic and not using the services to even log in during the last year, that was inconsiderate and unacceptable.
The data reporting on opens/clicks/etc. Is incredibly helpful to track which emails gain a good response and which time of the week works best to send to our audiences.
Very disappointing, frustrating, and countless email cammpaigns have been wasted due to Constant Contacts software rearranging and distoring the format of the original created email.
The program is easy to customize, There are plug and play templates as I like to call them. They look beautiful from the consumer side and are easy to understand from the creative side too.
I was disappointed when the dropped the event portion of their program and integrated with Eventbrite.
The software is easy to learn, use, and the templates for the emails are nice yet simple to customize. The feedback about open rates is good and it's easy to setup follow-up campaigns.
But advertised as a CRM and contact management to me. It is expensive for the purpose and you can not pay per use which is unfair to most.
The interface of this tool is very excellent, clean, and easy to use. It is helping me to send emails to my customers within just a few clicks—it is fully automated.
Whenever I have a question, the techs are so helpful and can direct me to exactly what I need. I also love that it can be integrated with Donor Perfect.
The price at the time was good. It was our first software for emails, so this had a lot of wow factors for us.
It is super easy to use and allows for quick emails out to contacts in the database. I love that you can schedule emails prior to as that allows me to plan ahead.
I love that it's so easy to use and integrates with websites, e-commerce platforms, etsy, and so much more. Customer support is awesome if you have any problems.
Always a great experience using Constant Contact ... and on the very rare occasion when I may have a question or concern, their Customer Support is excellent.
My overall experience with constant contact is pretty good. I found it to be one of the most user friendly.
I did appreciate how the software doesn't require a lot of checkboxes stating you have consent to use the list, and just trusts you.
The customized templates and reporting features are great, and well worth the cost, which I find to be very reasonable and minimal, compared to the ROI that I receive.
I've found it to be one of the easier platforms to create email campaigns on, and the reporting and analytics are more advanced. Also customer support is great.
Wrike logo
4.3
2.5K

Manage your projects from start to finish with Wrike

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.1
    Features
    4.3
    Customer support
    4.3
Pros and Cons from Wrike users   
avatar
avatar
avatar
+15
The benefit of having all in one place is a great promise. And helps a lot that the entire team is using one single place for all organizational stuff.
It also makes the relevant conversations and files more difficult to track down, since they might be lost in any of these subtasks.
I also love that they added a free plan for people to try out the platform before committing. But what I love the most is the new templates feature.
There are countless examples of this annoying aspect.
Good for managing high level projects and milestones. Gantt charts help visualize progress and keep our teams on top of their work.
Who knows that I did not use the service, because there are access logs, and still maintain the unauthorized charges.
Super easy to use from the non-creative/briefer side and I hear the same from the creative side. Easy to see version histories and follow up with edits.
For a private venture, this is the main problem in my view. This is likewise the situation for extra highlights, a considerable lot of which are just utilized by Admin yet are invoiced for each seat.
Logging the bugs was very easy and I liked how I got automated messages back when the dev team took care of my tickets so I could keep up with progress.
If you have someone who is super organized and sets a good example for what to put in each task, it can go a long way. It makes a manageable and organized to-do list for everyone in your org.
A great project management tool, with lots of features and a great interface.
The support staff was very pleased, who, when using Wrike, helped us quickly configure the interface and create an individual and appropriate workflow for my team.
The thing that I like most about this software is that it is pretty easy to use and set up for projects.
It has excellent integration with Apple operating systems, both with Mac and iPhone, which allows us to be connected at all times.
I've use ripe software for over 5 years collaborated on multiple projects with multiple end users and vendors and can only say that is phenomenal software with a very good price in the market.
Overall, I think it is a solid tool. I have heard from champions that it is costly, and that most integrations come at an incremental additional cost.
Very complete project management tool. I like the direct integration with the calendar, which ensures everyone is aligned on the relevant tasks.
Looks amazing, hard to use in practice, with unresponsive community support.
The benefit of having all in one place is a great promise. And helps a lot that the entire team is using one single place for all organizational stuff.
It also makes the relevant conversations and files more difficult to track down, since they might be lost in any of these subtasks.
I also love that they added a free plan for people to try out the platform before committing. But what I love the most is the new templates feature.
There are countless examples of this annoying aspect.
Good for managing high level projects and milestones. Gantt charts help visualize progress and keep our teams on top of their work.
Who knows that I did not use the service, because there are access logs, and still maintain the unauthorized charges.
Super easy to use from the non-creative/briefer side and I hear the same from the creative side. Easy to see version histories and follow up with edits.
For a private venture, this is the main problem in my view. This is likewise the situation for extra highlights, a considerable lot of which are just utilized by Admin yet are invoiced for each seat.
Logging the bugs was very easy and I liked how I got automated messages back when the dev team took care of my tickets so I could keep up with progress.
If you have someone who is super organized and sets a good example for what to put in each task, it can go a long way. It makes a manageable and organized to-do list for everyone in your org.
A great project management tool, with lots of features and a great interface.
The support staff was very pleased, who, when using Wrike, helped us quickly configure the interface and create an individual and appropriate workflow for my team.
The thing that I like most about this software is that it is pretty easy to use and set up for projects.
It has excellent integration with Apple operating systems, both with Mac and iPhone, which allows us to be connected at all times.
I've use ripe software for over 5 years collaborated on multiple projects with multiple end users and vendors and can only say that is phenomenal software with a very good price in the market.
Overall, I think it is a solid tool. I have heard from champions that it is costly, and that most integrations come at an incremental additional cost.
Very complete project management tool. I like the direct integration with the calendar, which ensures everyone is aligned on the relevant tasks.
Looks amazing, hard to use in practice, with unresponsive community support.
The benefit of having all in one place is a great promise. And helps a lot that the entire team is using one single place for all organizational stuff.
It also makes the relevant conversations and files more difficult to track down, since they might be lost in any of these subtasks.
I also love that they added a free plan for people to try out the platform before committing. But what I love the most is the new templates feature.
There are countless examples of this annoying aspect.
Good for managing high level projects and milestones. Gantt charts help visualize progress and keep our teams on top of their work.
Who knows that I did not use the service, because there are access logs, and still maintain the unauthorized charges.
Super easy to use from the non-creative/briefer side and I hear the same from the creative side. Easy to see version histories and follow up with edits.
For a private venture, this is the main problem in my view. This is likewise the situation for extra highlights, a considerable lot of which are just utilized by Admin yet are invoiced for each seat.
Logging the bugs was very easy and I liked how I got automated messages back when the dev team took care of my tickets so I could keep up with progress.
If you have someone who is super organized and sets a good example for what to put in each task, it can go a long way. It makes a manageable and organized to-do list for everyone in your org.
A great project management tool, with lots of features and a great interface.
The support staff was very pleased, who, when using Wrike, helped us quickly configure the interface and create an individual and appropriate workflow for my team.
The thing that I like most about this software is that it is pretty easy to use and set up for projects.
It has excellent integration with Apple operating systems, both with Mac and iPhone, which allows us to be connected at all times.
I've use ripe software for over 5 years collaborated on multiple projects with multiple end users and vendors and can only say that is phenomenal software with a very good price in the market.
Overall, I think it is a solid tool. I have heard from champions that it is costly, and that most integrations come at an incremental additional cost.
Very complete project management tool. I like the direct integration with the calendar, which ensures everyone is aligned on the relevant tasks.
Looks amazing, hard to use in practice, with unresponsive community support.
Intercom logo
4.5
1K

Making internet business personal

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Intercom users   
avatar
avatar
avatar
+15
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
iContact logo
4.5
586

Email marketing , automation, and landing page software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.6
Pros and Cons from iContact users   
avatar
avatar
avatar
+15
You can allow this program to deal with emails instead of answering each on yourself. It's really a wonderful program and a huge help with your email returns.
I had to double enter a lot of info with my fundraising software and then to i-contact. There was a lack of integration that I found frustrating.
I like its enhanced features and how easy it has been to adapt to it. I like the customer service representatives and their willingness to help and answer all my questions.
They tried to steal another month of billing and made me dispute with my CC company.
I enjoy that iContact is easy to use, intuitive, and a great price for all that is packed into what you get. You also get great customer service with them.
Even though the charity I worked with started using another service, iContact demanded payment for a period of time after we had made the switch. I personally found that in poor taste.
I like the preview and ability to send test message. I like the social media integration.
The features may be a little limited compared to Mail Chimp.
Great customer service experience. Quick and intelligent responses.
My experience with iContact was good and was the first email marketing software I ever used. It was very easy and quick to get started and set up an email campaign.
I contact is easy to use and great for emailing to different channels. It has many engaging features such as image, hyperlink, and video options.
Salesforce integration set up is easy, and customer service for any issues was very responsive.
Overall, iContact is great for sending our mass emails to our guests and we will continue to use for years to come.
I enjoy using IContact because it does what is set up to do and that is to send bulk emails to prospective buyers.
I recommend using this app for all those that send bulk emails to their customers.
I really liked the built-in themes that were available to choose from when creating an email, as well as the option to import my email from a URL.
IContact is easy to use, even for those who may not be very tech savvy.
Good overall, but we needed to have more emails sent out monthly to justify the cost.
You can allow this program to deal with emails instead of answering each on yourself. It's really a wonderful program and a huge help with your email returns.
I had to double enter a lot of info with my fundraising software and then to i-contact. There was a lack of integration that I found frustrating.
I like its enhanced features and how easy it has been to adapt to it. I like the customer service representatives and their willingness to help and answer all my questions.
They tried to steal another month of billing and made me dispute with my CC company.
I enjoy that iContact is easy to use, intuitive, and a great price for all that is packed into what you get. You also get great customer service with them.
Even though the charity I worked with started using another service, iContact demanded payment for a period of time after we had made the switch. I personally found that in poor taste.
I like the preview and ability to send test message. I like the social media integration.
The features may be a little limited compared to Mail Chimp.
Great customer service experience. Quick and intelligent responses.
My experience with iContact was good and was the first email marketing software I ever used. It was very easy and quick to get started and set up an email campaign.
I contact is easy to use and great for emailing to different channels. It has many engaging features such as image, hyperlink, and video options.
Salesforce integration set up is easy, and customer service for any issues was very responsive.
Overall, iContact is great for sending our mass emails to our guests and we will continue to use for years to come.
I enjoy using IContact because it does what is set up to do and that is to send bulk emails to prospective buyers.
I recommend using this app for all those that send bulk emails to their customers.
I really liked the built-in themes that were available to choose from when creating an email, as well as the option to import my email from a URL.
IContact is easy to use, even for those who may not be very tech savvy.
Good overall, but we needed to have more emails sent out monthly to justify the cost.
You can allow this program to deal with emails instead of answering each on yourself. It's really a wonderful program and a huge help with your email returns.
I had to double enter a lot of info with my fundraising software and then to i-contact. There was a lack of integration that I found frustrating.
I like its enhanced features and how easy it has been to adapt to it. I like the customer service representatives and their willingness to help and answer all my questions.
They tried to steal another month of billing and made me dispute with my CC company.
I enjoy that iContact is easy to use, intuitive, and a great price for all that is packed into what you get. You also get great customer service with them.
Even though the charity I worked with started using another service, iContact demanded payment for a period of time after we had made the switch. I personally found that in poor taste.
I like the preview and ability to send test message. I like the social media integration.
The features may be a little limited compared to Mail Chimp.
Great customer service experience. Quick and intelligent responses.
My experience with iContact was good and was the first email marketing software I ever used. It was very easy and quick to get started and set up an email campaign.
I contact is easy to use and great for emailing to different channels. It has many engaging features such as image, hyperlink, and video options.
Salesforce integration set up is easy, and customer service for any issues was very responsive.
Overall, iContact is great for sending our mass emails to our guests and we will continue to use for years to come.
I enjoy using IContact because it does what is set up to do and that is to send bulk emails to prospective buyers.
I recommend using this app for all those that send bulk emails to their customers.
I really liked the built-in themes that were available to choose from when creating an email, as well as the option to import my email from a URL.
IContact is easy to use, even for those who may not be very tech savvy.
Good overall, but we needed to have more emails sent out monthly to justify the cost.
Keap logo
4.1
1.2K

An all-in-one CRM, sales and marketing automation software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.5
    Features
    4.1
    Customer support
    4.1
Pros and Cons from Keap users   
avatar
+15
The interface is clean and easy to use. On first impressions it looked like the re-brand from InfusionSoft was a move good to keep things more simple.
When you leave it idle, rather than timing out gracefully, you lose any unsaved info. I know that's more of a "my workflow, why the hell aren't you saving your work" issue, but it's still annoying.
I love this product, it is the best when you get advanced marketing experience and a big mail list, you can really do magic with it with the advanced action based segmentation.
Sick and tired of paying money for something no one can make function and do what I need.
I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation.
Infusionsoft refuses to make simple fixes. Terrible for business to business.
Technical support for the most part has been great, they are very patient and friendly.
The system is horribly confusing so much so that their own people have no idea what they are doing. They don't test or check their own work.
It is a good tool for marketing campaigns and generating insights. Their CRM tool is also good and a have the required functionalities.
As someone in business for 10+ yrs, this is a terrible experience.
I like how easy it is to use. I like that you can change the dashboard and main screen to show only the information you want to see.
Poor integrations, could not load the data on an ongoing basis as we wanted to.
It especially great for startups (my case), since the price point is very reasonable and the customer service is exceptionally helpful. I would reccomend it to other colleagues 100.
This can make it difficult to manage if you have multiple types of tags.
This was easy to integrate with fix your funnel which i absolutely loved using. You were able to send multiple texts to gym members very easy and do a lot of cool things such as make groups etc.
I loved the tags and advanced segmentation I can do with my marketing funnel. I can tag users based on their actions.
Lots of third party integrations, and a robust API. Very helpful community for questions with actual developers there.
Over all very satisfied. It does exactly what we need it to do for our company and for the clients.
The interface is clean and easy to use. On first impressions it looked like the re-brand from InfusionSoft was a move good to keep things more simple.
When you leave it idle, rather than timing out gracefully, you lose any unsaved info. I know that's more of a "my workflow, why the hell aren't you saving your work" issue, but it's still annoying.
I love this product, it is the best when you get advanced marketing experience and a big mail list, you can really do magic with it with the advanced action based segmentation.
Sick and tired of paying money for something no one can make function and do what I need.
I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation.
Infusionsoft refuses to make simple fixes. Terrible for business to business.
Technical support for the most part has been great, they are very patient and friendly.
The system is horribly confusing so much so that their own people have no idea what they are doing. They don't test or check their own work.
It is a good tool for marketing campaigns and generating insights. Their CRM tool is also good and a have the required functionalities.
As someone in business for 10+ yrs, this is a terrible experience.
I like how easy it is to use. I like that you can change the dashboard and main screen to show only the information you want to see.
Poor integrations, could not load the data on an ongoing basis as we wanted to.
It especially great for startups (my case), since the price point is very reasonable and the customer service is exceptionally helpful. I would reccomend it to other colleagues 100.
This can make it difficult to manage if you have multiple types of tags.
This was easy to integrate with fix your funnel which i absolutely loved using. You were able to send multiple texts to gym members very easy and do a lot of cool things such as make groups etc.
I loved the tags and advanced segmentation I can do with my marketing funnel. I can tag users based on their actions.
Lots of third party integrations, and a robust API. Very helpful community for questions with actual developers there.
Over all very satisfied. It does exactly what we need it to do for our company and for the clients.
The interface is clean and easy to use. On first impressions it looked like the re-brand from InfusionSoft was a move good to keep things more simple.
When you leave it idle, rather than timing out gracefully, you lose any unsaved info. I know that's more of a "my workflow, why the hell aren't you saving your work" issue, but it's still annoying.
I love this product, it is the best when you get advanced marketing experience and a big mail list, you can really do magic with it with the advanced action based segmentation.
Sick and tired of paying money for something no one can make function and do what I need.
I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation.
Infusionsoft refuses to make simple fixes. Terrible for business to business.
Technical support for the most part has been great, they are very patient and friendly.
The system is horribly confusing so much so that their own people have no idea what they are doing. They don't test or check their own work.
It is a good tool for marketing campaigns and generating insights. Their CRM tool is also good and a have the required functionalities.
As someone in business for 10+ yrs, this is a terrible experience.
I like how easy it is to use. I like that you can change the dashboard and main screen to show only the information you want to see.
Poor integrations, could not load the data on an ongoing basis as we wanted to.
It especially great for startups (my case), since the price point is very reasonable and the customer service is exceptionally helpful. I would reccomend it to other colleagues 100.
This can make it difficult to manage if you have multiple types of tags.
This was easy to integrate with fix your funnel which i absolutely loved using. You were able to send multiple texts to gym members very easy and do a lot of cool things such as make groups etc.
I loved the tags and advanced segmentation I can do with my marketing funnel. I can tag users based on their actions.
Lots of third party integrations, and a robust API. Very helpful community for questions with actual developers there.
Over all very satisfied. It does exactly what we need it to do for our company and for the clients.
Campaign Monitor by Marigold logo
4.5
492

Cross-channel marketing made simple and stress-free

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.5
Pros and Cons from Campaign Monitor by Marigold users   
avatar
avatar
avatar
+15
Campaign Monitor is an excellent email automation tool that is user-friendly and easy to use. It has an intuitive interface, great customer support, and comprehensive analytics.
We disliked that the platform seemed to be split between different names. Sometimes the login would redirect us to another website which was a bit weird.
Although testing on the likes of litmus is great, Campaign monitor gives the ability to test emails EXACTLY. This has been excellent for development and my learning about email code.
Some parts of the UI are cumbersome and feel stuck in another internet era. Some services can be very pricey if you don't have a subscription.
The ease of use, depth of reporting, and helpful support team. I like the ability to change and alter the campaign up until the last minute, even if delivery has been scheduled.
Some features and configurations can be a bit hard to figure out without a fairly technical background. Email builder templates felt a bit restrictive in terms of styling and formatting options.
Campaign Monitor lets me create, send, manage and track eblasts with great ease. It has a high number of quality templates and automation is very easy.
Plus, not being able to marry together the email insights into our customer actions/deals/leads was a big hindrance.
The great thing with this is the Price is very competitive and it offers a bit more than the others.
Campaign Monitor is wonderful. I recommend it enthusiastically to anyone looking for a full service, easy to use email platform.
I liked the documentation, it's nice and easy to read as well as follow.
I realized that it is much easier to create a campaign that contain a good design visuals. Thanks to its templates.
Campaign Monitor has great integrations that allow us to use it throughout our platforms and connected to other software we are using.
Analytics: powerful and easy to understand which has evolved out marketing team to be able to properly target and understand our marketing strategy.
I love that this software lets you either upload your own custom coded emails OR you can use their email builder.
Campaign Monitor recently bought Conversio Emails. The price is very competitive for all the things it offers.
Dashboards and analytics are all intuitive and easy to use. Automation journeys are easy to build and update.
We've had the same code running for years and have never run into issues. The API is very stable and after 5 years we haven't had any issues, no breaking changes or anything related to it.
Campaign Monitor is an excellent email automation tool that is user-friendly and easy to use. It has an intuitive interface, great customer support, and comprehensive analytics.
We disliked that the platform seemed to be split between different names. Sometimes the login would redirect us to another website which was a bit weird.
Although testing on the likes of litmus is great, Campaign monitor gives the ability to test emails EXACTLY. This has been excellent for development and my learning about email code.
Some parts of the UI are cumbersome and feel stuck in another internet era. Some services can be very pricey if you don't have a subscription.
The ease of use, depth of reporting, and helpful support team. I like the ability to change and alter the campaign up until the last minute, even if delivery has been scheduled.
Some features and configurations can be a bit hard to figure out without a fairly technical background. Email builder templates felt a bit restrictive in terms of styling and formatting options.
Campaign Monitor lets me create, send, manage and track eblasts with great ease. It has a high number of quality templates and automation is very easy.
Plus, not being able to marry together the email insights into our customer actions/deals/leads was a big hindrance.
The great thing with this is the Price is very competitive and it offers a bit more than the others.
Campaign Monitor is wonderful. I recommend it enthusiastically to anyone looking for a full service, easy to use email platform.
I liked the documentation, it's nice and easy to read as well as follow.
I realized that it is much easier to create a campaign that contain a good design visuals. Thanks to its templates.
Campaign Monitor has great integrations that allow us to use it throughout our platforms and connected to other software we are using.
Analytics: powerful and easy to understand which has evolved out marketing team to be able to properly target and understand our marketing strategy.
I love that this software lets you either upload your own custom coded emails OR you can use their email builder.
Campaign Monitor recently bought Conversio Emails. The price is very competitive for all the things it offers.
Dashboards and analytics are all intuitive and easy to use. Automation journeys are easy to build and update.
We've had the same code running for years and have never run into issues. The API is very stable and after 5 years we haven't had any issues, no breaking changes or anything related to it.
Campaign Monitor is an excellent email automation tool that is user-friendly and easy to use. It has an intuitive interface, great customer support, and comprehensive analytics.
We disliked that the platform seemed to be split between different names. Sometimes the login would redirect us to another website which was a bit weird.
Although testing on the likes of litmus is great, Campaign monitor gives the ability to test emails EXACTLY. This has been excellent for development and my learning about email code.
Some parts of the UI are cumbersome and feel stuck in another internet era. Some services can be very pricey if you don't have a subscription.
The ease of use, depth of reporting, and helpful support team. I like the ability to change and alter the campaign up until the last minute, even if delivery has been scheduled.
Some features and configurations can be a bit hard to figure out without a fairly technical background. Email builder templates felt a bit restrictive in terms of styling and formatting options.
Campaign Monitor lets me create, send, manage and track eblasts with great ease. It has a high number of quality templates and automation is very easy.
Plus, not being able to marry together the email insights into our customer actions/deals/leads was a big hindrance.
The great thing with this is the Price is very competitive and it offers a bit more than the others.
Campaign Monitor is wonderful. I recommend it enthusiastically to anyone looking for a full service, easy to use email platform.
I liked the documentation, it's nice and easy to read as well as follow.
I realized that it is much easier to create a campaign that contain a good design visuals. Thanks to its templates.
Campaign Monitor has great integrations that allow us to use it throughout our platforms and connected to other software we are using.
Analytics: powerful and easy to understand which has evolved out marketing team to be able to properly target and understand our marketing strategy.
I love that this software lets you either upload your own custom coded emails OR you can use their email builder.
Campaign Monitor recently bought Conversio Emails. The price is very competitive for all the things it offers.
Dashboards and analytics are all intuitive and easy to use. Automation journeys are easy to build and update.
We've had the same code running for years and have never run into issues. The API is very stable and after 5 years we haven't had any issues, no breaking changes or anything related to it.
Bitrix24 logo
4.2
806

100% free CRM, collaboration, and communication tool suite

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    3.9
    Features
    4.2
    Customer support
    3.9
Pros and Cons from Bitrix24 users   
avatar
avatar
avatar
+15
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Salesforce Marketing Cloud Account Engagement logo
4.1
639

Salesforce B2B marketing automation for marketing & sales

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.8
    Features
    4.0
    Customer support
    3.9
Pros and Cons from Salesforce Marketing Cloud Account Engagement users   
avatar
avatar
avatar
+15
The functionality of Pardot and the analytics are awesome. This software is a great way to successfully streamline marketing efforts to your customers.
I had advised the salesperson of my challenges and concerns with implementing myself which he downplayed and disregarded. It was a complete waste of time and resources for our organization.
Custom redirects are also one of the best features that Pardot has because you can utilize them on all SoMe platforms for prospect tracking and provide more quality on certain links on your website.
After determining that the product simply doesn't work we are transitioning to their competitors. Pardot is still forcing us to pay licensing fees even though their product failed to function.
Overall, it is a very good product. Certainly worth the investment if you are can invest the time and resources to improve your marketing efforts.
The emails send directly to our customers junk mail. So tough to change and their customer service is HORRENDOUS.
It's really been great for us and I love the challenge of designing and building automations. Just be aware that its not all unicorns and butterflies.
We wish it had a drag and drop editor. Not everyone on our team can code and it makes it difficult when we have a heavy season for deploys.
Pardot is wonderful and the customer service team on their side is quick and responsive.
Occasionally the summary report fails to send. We haven’t been able to figure out why but it is a minor issue since we log in multiple times a day to retrieve lead information.
I am Pardot certified and it has been an extremely helpful tool in my Marketing career. It can do very complex marketing tasks but is a great entry point.
After getting one aspect of the technical side set up I was informed I had to pay additional monthly fees due to an API issue.
I really enjoy using Pardot to empower my sales team. I would strongly recommend taking a few courses at the start to make sure that you use and set up your system properly.
When working with automation rules, everything works retroactively, causing potential problems.
Easy to send emails and track activity. Reporting is very easy with all important data right on the dashboard and on the campaign canvas.
We are always able to figure out how to solve a problem, but each time it requires more steps, more time, then more "overhead" to manage in the future.
The good thing is the integration with Salesforce on one side and many other applications that can link pretty well via API, it has a familiar feel to it if you are SFDC user.
There is a slight learning curve in using the software, it requires a significant amount of manual entry - though they have announced a drag and drop editor for next year.
The functionality of Pardot and the analytics are awesome. This software is a great way to successfully streamline marketing efforts to your customers.
I had advised the salesperson of my challenges and concerns with implementing myself which he downplayed and disregarded. It was a complete waste of time and resources for our organization.
Custom redirects are also one of the best features that Pardot has because you can utilize them on all SoMe platforms for prospect tracking and provide more quality on certain links on your website.
After determining that the product simply doesn't work we are transitioning to their competitors. Pardot is still forcing us to pay licensing fees even though their product failed to function.
Overall, it is a very good product. Certainly worth the investment if you are can invest the time and resources to improve your marketing efforts.
The emails send directly to our customers junk mail. So tough to change and their customer service is HORRENDOUS.
It's really been great for us and I love the challenge of designing and building automations. Just be aware that its not all unicorns and butterflies.
We wish it had a drag and drop editor. Not everyone on our team can code and it makes it difficult when we have a heavy season for deploys.
Pardot is wonderful and the customer service team on their side is quick and responsive.
Occasionally the summary report fails to send. We haven’t been able to figure out why but it is a minor issue since we log in multiple times a day to retrieve lead information.
I am Pardot certified and it has been an extremely helpful tool in my Marketing career. It can do very complex marketing tasks but is a great entry point.
After getting one aspect of the technical side set up I was informed I had to pay additional monthly fees due to an API issue.
I really enjoy using Pardot to empower my sales team. I would strongly recommend taking a few courses at the start to make sure that you use and set up your system properly.
When working with automation rules, everything works retroactively, causing potential problems.
Easy to send emails and track activity. Reporting is very easy with all important data right on the dashboard and on the campaign canvas.
We are always able to figure out how to solve a problem, but each time it requires more steps, more time, then more "overhead" to manage in the future.
The good thing is the integration with Salesforce on one side and many other applications that can link pretty well via API, it has a familiar feel to it if you are SFDC user.
There is a slight learning curve in using the software, it requires a significant amount of manual entry - though they have announced a drag and drop editor for next year.
The functionality of Pardot and the analytics are awesome. This software is a great way to successfully streamline marketing efforts to your customers.
I had advised the salesperson of my challenges and concerns with implementing myself which he downplayed and disregarded. It was a complete waste of time and resources for our organization.
Custom redirects are also one of the best features that Pardot has because you can utilize them on all SoMe platforms for prospect tracking and provide more quality on certain links on your website.
After determining that the product simply doesn't work we are transitioning to their competitors. Pardot is still forcing us to pay licensing fees even though their product failed to function.
Overall, it is a very good product. Certainly worth the investment if you are can invest the time and resources to improve your marketing efforts.
The emails send directly to our customers junk mail. So tough to change and their customer service is HORRENDOUS.
It's really been great for us and I love the challenge of designing and building automations. Just be aware that its not all unicorns and butterflies.
We wish it had a drag and drop editor. Not everyone on our team can code and it makes it difficult when we have a heavy season for deploys.
Pardot is wonderful and the customer service team on their side is quick and responsive.
Occasionally the summary report fails to send. We haven’t been able to figure out why but it is a minor issue since we log in multiple times a day to retrieve lead information.
I am Pardot certified and it has been an extremely helpful tool in my Marketing career. It can do very complex marketing tasks but is a great entry point.
After getting one aspect of the technical side set up I was informed I had to pay additional monthly fees due to an API issue.
I really enjoy using Pardot to empower my sales team. I would strongly recommend taking a few courses at the start to make sure that you use and set up your system properly.
When working with automation rules, everything works retroactively, causing potential problems.
Easy to send emails and track activity. Reporting is very easy with all important data right on the dashboard and on the campaign canvas.
We are always able to figure out how to solve a problem, but each time it requires more steps, more time, then more "overhead" to manage in the future.
The good thing is the integration with Salesforce on one side and many other applications that can link pretty well via API, it has a familiar feel to it if you are SFDC user.
There is a slight learning curve in using the software, it requires a significant amount of manual entry - though they have announced a drag and drop editor for next year.
Unbounce logo
4.6
254

The First Conversion Intelligence Platform for SMBs

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.4
Pros and Cons from Unbounce users   
avatar
avatar
avatar
+15
With Unbounce, it was easy creating landing pages, who perform best on mobiles. It has a great template gallery, that you can customize as you wish.
The lack of integration with Pardot. Because there wasn't to utilize Pardot forms, we struggled to utilize this product.
Using their amazing features you can create attractive and converting landingpages that will bring more traffic to your lead/offer.
Some customizations were difficult to do and going back and forth between the desktop version and the mobile version can be a pain.
All of this is extremely easy to do within the interface. I also like that integrating Unbounce with software like Mailchimp/Constant Contact is quick and easy.
Simple expected things stop working. Overall is a mediocre tool that will drive you crazy.
They offer lots of templates to get started, have great customer support, and it seems like they add a new feature to their product every month or so. I would definitely recommend Unbounce.
It's sometimes difficult to drag and drop things in. Plus, they don't make it that easy to align different items in your design.
I love the app integrations and also how easy is to simple downloading your data. If you do landing pages often, I deeply recommend it.
This software also has nice built in integrations with email marketing software and Salesforce. Also - the stats panel is nice.
It has lots of features like popup and sticky bars, smart traffic etc. I am also using this tool to create a landing page for my business and getting a good result than before.
It's a pretty intuitive platform that makes creating a beautiful and optimized landing page easy, no matter what level of experience you have with landing page creation.
The ability to track all the statistics for my landing pages and make quick changes has allowed me to grow my business and lock in conversions like I never could before.
Even compared to something like Squarespace, there is just so much flexibility with it; you can literally move a block to wherever you like.
Huge amount of possible integrations, easy to use, robust.
Unbounce was an inexpensive starting point to help build our leadgen product. But did not end up being the best solution for our needs.
Helped save money in the long run by being able to easily create professional landing pages without utilizing an agency.
The experience is good and the customer services is fast. Issue resolved faster then I thought it would tke.
With Unbounce, it was easy creating landing pages, who perform best on mobiles. It has a great template gallery, that you can customize as you wish.
The lack of integration with Pardot. Because there wasn't to utilize Pardot forms, we struggled to utilize this product.
Using their amazing features you can create attractive and converting landingpages that will bring more traffic to your lead/offer.
Some customizations were difficult to do and going back and forth between the desktop version and the mobile version can be a pain.
All of this is extremely easy to do within the interface. I also like that integrating Unbounce with software like Mailchimp/Constant Contact is quick and easy.
Simple expected things stop working. Overall is a mediocre tool that will drive you crazy.
They offer lots of templates to get started, have great customer support, and it seems like they add a new feature to their product every month or so. I would definitely recommend Unbounce.
It's sometimes difficult to drag and drop things in. Plus, they don't make it that easy to align different items in your design.
I love the app integrations and also how easy is to simple downloading your data. If you do landing pages often, I deeply recommend it.
This software also has nice built in integrations with email marketing software and Salesforce. Also - the stats panel is nice.
It has lots of features like popup and sticky bars, smart traffic etc. I am also using this tool to create a landing page for my business and getting a good result than before.
It's a pretty intuitive platform that makes creating a beautiful and optimized landing page easy, no matter what level of experience you have with landing page creation.
The ability to track all the statistics for my landing pages and make quick changes has allowed me to grow my business and lock in conversions like I never could before.
Even compared to something like Squarespace, there is just so much flexibility with it; you can literally move a block to wherever you like.
Huge amount of possible integrations, easy to use, robust.
Unbounce was an inexpensive starting point to help build our leadgen product. But did not end up being the best solution for our needs.
Helped save money in the long run by being able to easily create professional landing pages without utilizing an agency.
The experience is good and the customer services is fast. Issue resolved faster then I thought it would tke.
With Unbounce, it was easy creating landing pages, who perform best on mobiles. It has a great template gallery, that you can customize as you wish.
The lack of integration with Pardot. Because there wasn't to utilize Pardot forms, we struggled to utilize this product.
Using their amazing features you can create attractive and converting landingpages that will bring more traffic to your lead/offer.
Some customizations were difficult to do and going back and forth between the desktop version and the mobile version can be a pain.
All of this is extremely easy to do within the interface. I also like that integrating Unbounce with software like Mailchimp/Constant Contact is quick and easy.
Simple expected things stop working. Overall is a mediocre tool that will drive you crazy.
They offer lots of templates to get started, have great customer support, and it seems like they add a new feature to their product every month or so. I would definitely recommend Unbounce.
It's sometimes difficult to drag and drop things in. Plus, they don't make it that easy to align different items in your design.
I love the app integrations and also how easy is to simple downloading your data. If you do landing pages often, I deeply recommend it.
This software also has nice built in integrations with email marketing software and Salesforce. Also - the stats panel is nice.
It has lots of features like popup and sticky bars, smart traffic etc. I am also using this tool to create a landing page for my business and getting a good result than before.
It's a pretty intuitive platform that makes creating a beautiful and optimized landing page easy, no matter what level of experience you have with landing page creation.
The ability to track all the statistics for my landing pages and make quick changes has allowed me to grow my business and lock in conversions like I never could before.
Even compared to something like Squarespace, there is just so much flexibility with it; you can literally move a block to wherever you like.
Huge amount of possible integrations, easy to use, robust.
Unbounce was an inexpensive starting point to help build our leadgen product. But did not end up being the best solution for our needs.
Helped save money in the long run by being able to easily create professional landing pages without utilizing an agency.
The experience is good and the customer services is fast. Issue resolved faster then I thought it would tke.
AWeber logo
4.4
297

Powerfully-simple online marketing solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.5
Pros and Cons from AWeber users   
avatar
avatar
avatar
+15
The greatest equalizer there is the award winning easily accessible tech support. Their customer service is hospitality devine.
When the time came, the emails went out in the wrong order, annoying customers I'd spent years building up and making our company look very unprofessional.
Overall a very good website to help you with your email marketing and i am very satisfied with the results.
Another refused to do so, and said that the subscriber would have to contact them to remove the block. How many people are actually going to take this extra step to receive emails.
I like the quality of email deliverability. I like the price when it is still small size list, affordable for newbie.
By that stage, I moved everything to GetResponse because of the poor support.
I like that it has some pretty form designs and that it has integration with a lot of themes and plugins for optin forms. I also like that AWeber has ease of use.
Also, it became too costly an option when trying to integrate my WooCommece store data without purchasing a $49 plugin.
The best part about AWeber is how easy it is to use. There aren't a whole lot of bells and whistles which means that it's super fast to get up and running.
I firmly recommend AWeber Email Marketing for people who needs email marketing as for it really does promote powerful and easy to use tool.
Generally AWeber is a good solid piece of software and was ideal for the first stages of email marketing.
They have top-notch customer service that is really helpful and they really care. And it shows because they actually offer phone support, something so few marketing software companies actually do.
Split testing is easy and their support is very good.
AWeber was my first email marketing system and I was happy with it for several years. It's fairly easy to use despite having a rather clunky and old-fashioned interface.
Easy to use, easy to compose emails, and easy to add contacts. I couldn't do better without AWeber email marketing.
Aweber really works well, integrate with almost anything and has awesome support.
Aweber good product that is priced comprable with it's competitors.
Great tool for starting out building an email list.
The greatest equalizer there is the award winning easily accessible tech support. Their customer service is hospitality devine.
When the time came, the emails went out in the wrong order, annoying customers I'd spent years building up and making our company look very unprofessional.
Overall a very good website to help you with your email marketing and i am very satisfied with the results.
Another refused to do so, and said that the subscriber would have to contact them to remove the block. How many people are actually going to take this extra step to receive emails.
I like the quality of email deliverability. I like the price when it is still small size list, affordable for newbie.
By that stage, I moved everything to GetResponse because of the poor support.
I like that it has some pretty form designs and that it has integration with a lot of themes and plugins for optin forms. I also like that AWeber has ease of use.
Also, it became too costly an option when trying to integrate my WooCommece store data without purchasing a $49 plugin.
The best part about AWeber is how easy it is to use. There aren't a whole lot of bells and whistles which means that it's super fast to get up and running.
I firmly recommend AWeber Email Marketing for people who needs email marketing as for it really does promote powerful and easy to use tool.
Generally AWeber is a good solid piece of software and was ideal for the first stages of email marketing.
They have top-notch customer service that is really helpful and they really care. And it shows because they actually offer phone support, something so few marketing software companies actually do.
Split testing is easy and their support is very good.
AWeber was my first email marketing system and I was happy with it for several years. It's fairly easy to use despite having a rather clunky and old-fashioned interface.
Easy to use, easy to compose emails, and easy to add contacts. I couldn't do better without AWeber email marketing.
Aweber really works well, integrate with almost anything and has awesome support.
Aweber good product that is priced comprable with it's competitors.
Great tool for starting out building an email list.
The greatest equalizer there is the award winning easily accessible tech support. Their customer service is hospitality devine.
When the time came, the emails went out in the wrong order, annoying customers I'd spent years building up and making our company look very unprofessional.
Overall a very good website to help you with your email marketing and i am very satisfied with the results.
Another refused to do so, and said that the subscriber would have to contact them to remove the block. How many people are actually going to take this extra step to receive emails.
I like the quality of email deliverability. I like the price when it is still small size list, affordable for newbie.
By that stage, I moved everything to GetResponse because of the poor support.
I like that it has some pretty form designs and that it has integration with a lot of themes and plugins for optin forms. I also like that AWeber has ease of use.
Also, it became too costly an option when trying to integrate my WooCommece store data without purchasing a $49 plugin.
The best part about AWeber is how easy it is to use. There aren't a whole lot of bells and whistles which means that it's super fast to get up and running.
I firmly recommend AWeber Email Marketing for people who needs email marketing as for it really does promote powerful and easy to use tool.
Generally AWeber is a good solid piece of software and was ideal for the first stages of email marketing.
They have top-notch customer service that is really helpful and they really care. And it shows because they actually offer phone support, something so few marketing software companies actually do.
Split testing is easy and their support is very good.
AWeber was my first email marketing system and I was happy with it for several years. It's fairly easy to use despite having a rather clunky and old-fashioned interface.
Easy to use, easy to compose emails, and easy to add contacts. I couldn't do better without AWeber email marketing.
Aweber really works well, integrate with almost anything and has awesome support.
Aweber good product that is priced comprable with it's competitors.
Great tool for starting out building an email list.
Act-On logo
4.3
255

Growth marketing automation platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    4.1
    Features
    4.1
    Customer support
    4.3
Pros and Cons from Act-On users   
avatar
+15
Act-On is extremely easy to use and starts providing working data immediately. Act-On has a quality product with a friendly UI and wonderful support when the occasional question comes up.
In some cases, metrics are just a bit confusing. In particular, there's a metric that compares SEO-type things, but the explanation is inadequate.
I like the breadth of capabilities with superior customer support by both the Customer Success Manager and Technical Support.
It could have better designed templates for emails and landing pages; the ones provided are dreadful. There is a major shortcoming, though, and I think it's a fatal one: e-mail deliverability.
There may be other big brands out there, but this is a great solution at an affordable price.
As a small business testing out systems this is horrible.
And the customer support was outstanding; at times, they were reaching out to me, asking me if I needed anything or if I had seen new features that were introduced, etc.
When we tried to cancel they refused and sent the account to a collection agency...well done Act-on. Any world class software company doesn't try to trick clients into sticking with them.
It's user friendly, has a nice design, and serves the basic purpose of helping you stay in touch with your customers and build a marketing plan for your brand.
AVOID these guys at all cost. The ux is poor and you'll need a dedicated in house resource to learn and operate a sub-optimal system.
Great support and product learning program. The integration with our CRM and overall features/ease-of-use was excellent.
It's very robust and provides connectors and performance in outbound social and email, scoring, competitive insights, just like it's competitors but without paying for a Farrarri.
This software has great features. Act On is easy to use with the available instructions and other help information.
It really helps with workflow management and offers a lot of marketing tools that are helpful.
The best thing is that you can be extra specific when targeting customers. The interface and metrics are major plus points too.
Our team are really happy with the metrics and insights available through Act-On.
It was easy to upload your email creative and get the campaign going.
Once we figured it our, it was extremely smart and well designed workflow.
Act-On is extremely easy to use and starts providing working data immediately. Act-On has a quality product with a friendly UI and wonderful support when the occasional question comes up.
In some cases, metrics are just a bit confusing. In particular, there's a metric that compares SEO-type things, but the explanation is inadequate.
I like the breadth of capabilities with superior customer support by both the Customer Success Manager and Technical Support.
It could have better designed templates for emails and landing pages; the ones provided are dreadful. There is a major shortcoming, though, and I think it's a fatal one: e-mail deliverability.
There may be other big brands out there, but this is a great solution at an affordable price.
As a small business testing out systems this is horrible.
And the customer support was outstanding; at times, they were reaching out to me, asking me if I needed anything or if I had seen new features that were introduced, etc.
When we tried to cancel they refused and sent the account to a collection agency...well done Act-on. Any world class software company doesn't try to trick clients into sticking with them.
It's user friendly, has a nice design, and serves the basic purpose of helping you stay in touch with your customers and build a marketing plan for your brand.
AVOID these guys at all cost. The ux is poor and you'll need a dedicated in house resource to learn and operate a sub-optimal system.
Great support and product learning program. The integration with our CRM and overall features/ease-of-use was excellent.
It's very robust and provides connectors and performance in outbound social and email, scoring, competitive insights, just like it's competitors but without paying for a Farrarri.
This software has great features. Act On is easy to use with the available instructions and other help information.
It really helps with workflow management and offers a lot of marketing tools that are helpful.
The best thing is that you can be extra specific when targeting customers. The interface and metrics are major plus points too.
Our team are really happy with the metrics and insights available through Act-On.
It was easy to upload your email creative and get the campaign going.
Once we figured it our, it was extremely smart and well designed workflow.
Act-On is extremely easy to use and starts providing working data immediately. Act-On has a quality product with a friendly UI and wonderful support when the occasional question comes up.
In some cases, metrics are just a bit confusing. In particular, there's a metric that compares SEO-type things, but the explanation is inadequate.
I like the breadth of capabilities with superior customer support by both the Customer Success Manager and Technical Support.
It could have better designed templates for emails and landing pages; the ones provided are dreadful. There is a major shortcoming, though, and I think it's a fatal one: e-mail deliverability.
There may be other big brands out there, but this is a great solution at an affordable price.
As a small business testing out systems this is horrible.
And the customer support was outstanding; at times, they were reaching out to me, asking me if I needed anything or if I had seen new features that were introduced, etc.
When we tried to cancel they refused and sent the account to a collection agency...well done Act-on. Any world class software company doesn't try to trick clients into sticking with them.
It's user friendly, has a nice design, and serves the basic purpose of helping you stay in touch with your customers and build a marketing plan for your brand.
AVOID these guys at all cost. The ux is poor and you'll need a dedicated in house resource to learn and operate a sub-optimal system.
Great support and product learning program. The integration with our CRM and overall features/ease-of-use was excellent.
It's very robust and provides connectors and performance in outbound social and email, scoring, competitive insights, just like it's competitors but without paying for a Farrarri.
This software has great features. Act On is easy to use with the available instructions and other help information.
It really helps with workflow management and offers a lot of marketing tools that are helpful.
The best thing is that you can be extra specific when targeting customers. The interface and metrics are major plus points too.
Our team are really happy with the metrics and insights available through Act-On.
It was easy to upload your email creative and get the campaign going.
Once we figured it our, it was extremely smart and well designed workflow.
Contactually logo
4.3
103

Turn relationships into results

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.6
    Ease of use
    4.2
    Features
    4.0
    Customer support
    4.0
Pros and Cons from Contactually users   
avatar
avatar
avatar
+15
It's an extremely easy to use platform with a robust list of features to keep track of your relationships. Their concept of buckets is great and the email marketing automation is great.
Too bad, it's about 100% more difficult to create BB's video's in an email that is part of a program.
Great for managing contacts, follow up, etc., easily and in a 'game-ified' way. Fun and easy to use, and provides useful reminders, etc.
Hidden fees and some ridiculous idea that some of the features you pay extra for can expire.
Fantastic customer service and support, great understanding of the real-world challenges of their market, solid CRM features.
They have some glitches, that sometimes you end up losing your unsaved and even saved work. It has some issue with merging, where they merge unwanted data that leads to duplication of work.
Great app - super useful in helping you both network with professional contacts and just keep in touch with friends you haven't spoken to in a while.
Their lack of focus on their general users is really starting to show in their product with bugs that aren't being fixed and a general lack of innovation.
It is designed so well and is so amazingly intuitive it is super easy to use and makes you like using the system. The template library is huge but structured very well so it's not daunting.
Frustrating to have to focus my time on the phone with tech support instead of being able to just use the software at the price I signed up for.
This is a great CRM tool, I like the daily reminder emails and the ability to create entire timed programs to happen automatically once you upload certain contacts.
Contactually was the solution. Absolutely the best in class and I would highly recommend it for any business.
Overall, it is a great value for the price and I wold highly recommend it to anyone running sales for a small team. A few of my favorite features that I can no longer live without are.
It seamless integrates and monitors all my facebook interaction as well as email history, and reminds me when I have not contacted someone I identified as important to reach out and contact.
Onboarding was simple, the customer service team is very responsive, and it integrates seamlessly with our existing systems.
The support staff has been fantastic, since implementing Contactually our business has grown tremendously.
Overall, we have had good feedback from the people who took the time to set up and strategize about their accounts. Adoption and training was the biggest challenge.
You choose how to label each person if you want them in the CRM. The instructions leave a bit to be desired but overall it's pretty intuitive.
It's an extremely easy to use platform with a robust list of features to keep track of your relationships. Their concept of buckets is great and the email marketing automation is great.
Too bad, it's about 100% more difficult to create BB's video's in an email that is part of a program.
Great for managing contacts, follow up, etc., easily and in a 'game-ified' way. Fun and easy to use, and provides useful reminders, etc.
Hidden fees and some ridiculous idea that some of the features you pay extra for can expire.
Fantastic customer service and support, great understanding of the real-world challenges of their market, solid CRM features.
They have some glitches, that sometimes you end up losing your unsaved and even saved work. It has some issue with merging, where they merge unwanted data that leads to duplication of work.
Great app - super useful in helping you both network with professional contacts and just keep in touch with friends you haven't spoken to in a while.
Their lack of focus on their general users is really starting to show in their product with bugs that aren't being fixed and a general lack of innovation.
It is designed so well and is so amazingly intuitive it is super easy to use and makes you like using the system. The template library is huge but structured very well so it's not daunting.
Frustrating to have to focus my time on the phone with tech support instead of being able to just use the software at the price I signed up for.
This is a great CRM tool, I like the daily reminder emails and the ability to create entire timed programs to happen automatically once you upload certain contacts.
Contactually was the solution. Absolutely the best in class and I would highly recommend it for any business.
Overall, it is a great value for the price and I wold highly recommend it to anyone running sales for a small team. A few of my favorite features that I can no longer live without are.
It seamless integrates and monitors all my facebook interaction as well as email history, and reminds me when I have not contacted someone I identified as important to reach out and contact.
Onboarding was simple, the customer service team is very responsive, and it integrates seamlessly with our existing systems.
The support staff has been fantastic, since implementing Contactually our business has grown tremendously.
Overall, we have had good feedback from the people who took the time to set up and strategize about their accounts. Adoption and training was the biggest challenge.
You choose how to label each person if you want them in the CRM. The instructions leave a bit to be desired but overall it's pretty intuitive.
It's an extremely easy to use platform with a robust list of features to keep track of your relationships. Their concept of buckets is great and the email marketing automation is great.
Too bad, it's about 100% more difficult to create BB's video's in an email that is part of a program.
Great for managing contacts, follow up, etc., easily and in a 'game-ified' way. Fun and easy to use, and provides useful reminders, etc.
Hidden fees and some ridiculous idea that some of the features you pay extra for can expire.
Fantastic customer service and support, great understanding of the real-world challenges of their market, solid CRM features.
They have some glitches, that sometimes you end up losing your unsaved and even saved work. It has some issue with merging, where they merge unwanted data that leads to duplication of work.
Great app - super useful in helping you both network with professional contacts and just keep in touch with friends you haven't spoken to in a while.
Their lack of focus on their general users is really starting to show in their product with bugs that aren't being fixed and a general lack of innovation.
It is designed so well and is so amazingly intuitive it is super easy to use and makes you like using the system. The template library is huge but structured very well so it's not daunting.
Frustrating to have to focus my time on the phone with tech support instead of being able to just use the software at the price I signed up for.
This is a great CRM tool, I like the daily reminder emails and the ability to create entire timed programs to happen automatically once you upload certain contacts.
Contactually was the solution. Absolutely the best in class and I would highly recommend it for any business.
Overall, it is a great value for the price and I wold highly recommend it to anyone running sales for a small team. A few of my favorite features that I can no longer live without are.
It seamless integrates and monitors all my facebook interaction as well as email history, and reminds me when I have not contacted someone I identified as important to reach out and contact.
Onboarding was simple, the customer service team is very responsive, and it integrates seamlessly with our existing systems.
The support staff has been fantastic, since implementing Contactually our business has grown tremendously.
Overall, we have had good feedback from the people who took the time to set up and strategize about their accounts. Adoption and training was the biggest challenge.
You choose how to label each person if you want them in the CRM. The instructions leave a bit to be desired but overall it's pretty intuitive.
WebEngage logo
4.5
32

Marketing Automation & Customer Data Platform for SMBs

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.5
Pros and Cons from WebEngage users   
avatar
avatar
avatar
+13
Overall it's brilliant, I will recommend WebEngage if you want to automate customer journeys and send hyper-personalised cross-channel communications to customers.
I don't see any ROI in this, it's too costly compared to features it provides. If you have decent tech team, you can custom build most of the features directly.
It will then help you in creating automated workflows to build efficiencies. This is a great tool for marketers and will go a long way in boosting your organization's digital capabilities.
Any user level has access to customer data which could pose a risk at any time. This needs to be looked into.
WebEngage is a seamless easy-to-integrate, easy-to-grasp peace of mind that yields great engagement with effortless execution, highly recommend to all business sizes.
Our worn out hunt for THE email automation tool we wanted, ended with WebEngage.
There are so many feature that you can use free and working absolutely amazing. And the most amazing the customer service and always available with full support as a friendly way.
The pricing model discourages experimentation and creates road-blocks in terms of on-boarding.
The winning feature of WebEngage is easily the ability to create and monitor automated journeys for your user segments. A very capable product for improving your cohorts.
Besides the immediate analytics it provides, my favorite feature is the ability to model user journeys and ensure that users are properly supported through their use of the software.
WebEngage has best of both worlds, and the most awesome journey builder I've come across as a marketeer.
We had literally improved some of our key product metrics like onboarding, churn etc just by sending personalised notifications/banners/offers using it's journeys.
Smooth, easy going, easy to use and understand. The learning curve is short and the support is great.
Allows cross device campaign set ups with perfect ease. Integration with Segment.io also makes life easier as most of the campaigns can be event driven.
The product is easy to use and does help in addressing some of the challenges.
Client support is excellent, and the support staff is available whenever you need them.
Overall it's brilliant, I will recommend WebEngage if you want to automate customer journeys and send hyper-personalised cross-channel communications to customers.
I don't see any ROI in this, it's too costly compared to features it provides. If you have decent tech team, you can custom build most of the features directly.
It will then help you in creating automated workflows to build efficiencies. This is a great tool for marketers and will go a long way in boosting your organization's digital capabilities.
Any user level has access to customer data which could pose a risk at any time. This needs to be looked into.
WebEngage is a seamless easy-to-integrate, easy-to-grasp peace of mind that yields great engagement with effortless execution, highly recommend to all business sizes.
Our worn out hunt for THE email automation tool we wanted, ended with WebEngage.
There are so many feature that you can use free and working absolutely amazing. And the most amazing the customer service and always available with full support as a friendly way.
The pricing model discourages experimentation and creates road-blocks in terms of on-boarding.
The winning feature of WebEngage is easily the ability to create and monitor automated journeys for your user segments. A very capable product for improving your cohorts.
Besides the immediate analytics it provides, my favorite feature is the ability to model user journeys and ensure that users are properly supported through their use of the software.
WebEngage has best of both worlds, and the most awesome journey builder I've come across as a marketeer.
We had literally improved some of our key product metrics like onboarding, churn etc just by sending personalised notifications/banners/offers using it's journeys.
Smooth, easy going, easy to use and understand. The learning curve is short and the support is great.
Allows cross device campaign set ups with perfect ease. Integration with Segment.io also makes life easier as most of the campaigns can be event driven.
The product is easy to use and does help in addressing some of the challenges.
Client support is excellent, and the support staff is available whenever you need them.
Overall it's brilliant, I will recommend WebEngage if you want to automate customer journeys and send hyper-personalised cross-channel communications to customers.
I don't see any ROI in this, it's too costly compared to features it provides. If you have decent tech team, you can custom build most of the features directly.
It will then help you in creating automated workflows to build efficiencies. This is a great tool for marketers and will go a long way in boosting your organization's digital capabilities.
Any user level has access to customer data which could pose a risk at any time. This needs to be looked into.
WebEngage is a seamless easy-to-integrate, easy-to-grasp peace of mind that yields great engagement with effortless execution, highly recommend to all business sizes.
Our worn out hunt for THE email automation tool we wanted, ended with WebEngage.
There are so many feature that you can use free and working absolutely amazing. And the most amazing the customer service and always available with full support as a friendly way.
The pricing model discourages experimentation and creates road-blocks in terms of on-boarding.
The winning feature of WebEngage is easily the ability to create and monitor automated journeys for your user segments. A very capable product for improving your cohorts.
Besides the immediate analytics it provides, my favorite feature is the ability to model user journeys and ensure that users are properly supported through their use of the software.
WebEngage has best of both worlds, and the most awesome journey builder I've come across as a marketeer.
We had literally improved some of our key product metrics like onboarding, churn etc just by sending personalised notifications/banners/offers using it's journeys.
Smooth, easy going, easy to use and understand. The learning curve is short and the support is great.
Allows cross device campaign set ups with perfect ease. Integration with Segment.io also makes life easier as most of the campaigns can be event driven.
The product is easy to use and does help in addressing some of the challenges.
Client support is excellent, and the support staff is available whenever you need them.
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Rating Breakdown
    Value for money
    2.0
    Ease of use
    2.0
    Features
    4.0
    Customer support
    2.0
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