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Mailchimp logo
4.5
16.8K

Email and advertising marketing automation platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.2
Pros and Cons from Mailchimp users   
avatar
+15
I've had a very positive experience. The help desk was able to respond to some of my questions pretty quickly, I like the functionality and my emails look good.
I have had instances where the emails sometimes end up in the spam folder or promotions folder, which can be annoying and needs to be figured out.
Mailchimp is very great software. I like how it's easy to interface, and how you can clean the data.
Mailchimp is used by many which means that spam filters are more likely to tag your emails as spam. I did not have any other problems with Mailchimp.
I like how Mailchimp keeps track of my audience and helps me categorize them for different types of emails. I also like being able to create appealing and interactive emails for my viewers.
For a company that's been around as long as Mailchimp has, it's crazy to me how bad the UX/UI is. It's just hard to use so much of the time.
The greatest benefit to using this program is the integration possibilities. It is compatible with a lot of the other software/programs we use so integration was seamless and saved time & money.
Very confusing, very difficult to figure out where to click , also when you input a wrong email address it blocks your whole process of sending emails to others.
Their dedication to improvement is a positive sign for the company. There is a reason that they are the industry standard.
Mailchimp is the best, I have learned about their features, and they are perfect especially for a beginning business or business with a small following. They make it really easy for you to use.
It was great - I love them and suggest them to all friends getting started, I wouldn't trust any other company for a product in this price range and offering.
The templates are great and quite efficient. It's really easy to set up a campaign and the option to make a landing page right there is awesome.
This software is great for social media, has advanced features with it and allows you to have a free trial with it. The email campaign is very straight forward and easy to use.
I like the ease of use of this software and how you send 2000 emails for free before you transfer to a paid membership. They are a great company and have been in business for years.
I love to use mailchimp for email marketing most especiallly when i want to generate lead. THEIR Landing page is superb.
Its broad feature set and ease of use are an amazing help to a new company just getting started. If you're not looking for custom integration or transactional emails, this product is one of the best.
It has been a good experience, would recommend specially if you are just starting creating your newsletters and want to practice before spending a significant amount of money on this type of software.
The easy to read interface and the ease of printing. The hospitality from customer service is great.
I've had a very positive experience. The help desk was able to respond to some of my questions pretty quickly, I like the functionality and my emails look good.
I have had instances where the emails sometimes end up in the spam folder or promotions folder, which can be annoying and needs to be figured out.
Mailchimp is very great software. I like how it's easy to interface, and how you can clean the data.
Mailchimp is used by many which means that spam filters are more likely to tag your emails as spam. I did not have any other problems with Mailchimp.
I like how Mailchimp keeps track of my audience and helps me categorize them for different types of emails. I also like being able to create appealing and interactive emails for my viewers.
For a company that's been around as long as Mailchimp has, it's crazy to me how bad the UX/UI is. It's just hard to use so much of the time.
The greatest benefit to using this program is the integration possibilities. It is compatible with a lot of the other software/programs we use so integration was seamless and saved time & money.
Very confusing, very difficult to figure out where to click , also when you input a wrong email address it blocks your whole process of sending emails to others.
Their dedication to improvement is a positive sign for the company. There is a reason that they are the industry standard.
Mailchimp is the best, I have learned about their features, and they are perfect especially for a beginning business or business with a small following. They make it really easy for you to use.
It was great - I love them and suggest them to all friends getting started, I wouldn't trust any other company for a product in this price range and offering.
The templates are great and quite efficient. It's really easy to set up a campaign and the option to make a landing page right there is awesome.
This software is great for social media, has advanced features with it and allows you to have a free trial with it. The email campaign is very straight forward and easy to use.
I like the ease of use of this software and how you send 2000 emails for free before you transfer to a paid membership. They are a great company and have been in business for years.
I love to use mailchimp for email marketing most especiallly when i want to generate lead. THEIR Landing page is superb.
Its broad feature set and ease of use are an amazing help to a new company just getting started. If you're not looking for custom integration or transactional emails, this product is one of the best.
It has been a good experience, would recommend specially if you are just starting creating your newsletters and want to practice before spending a significant amount of money on this type of software.
The easy to read interface and the ease of printing. The hospitality from customer service is great.
I've had a very positive experience. The help desk was able to respond to some of my questions pretty quickly, I like the functionality and my emails look good.
I have had instances where the emails sometimes end up in the spam folder or promotions folder, which can be annoying and needs to be figured out.
Mailchimp is very great software. I like how it's easy to interface, and how you can clean the data.
Mailchimp is used by many which means that spam filters are more likely to tag your emails as spam. I did not have any other problems with Mailchimp.
I like how Mailchimp keeps track of my audience and helps me categorize them for different types of emails. I also like being able to create appealing and interactive emails for my viewers.
For a company that's been around as long as Mailchimp has, it's crazy to me how bad the UX/UI is. It's just hard to use so much of the time.
The greatest benefit to using this program is the integration possibilities. It is compatible with a lot of the other software/programs we use so integration was seamless and saved time & money.
Very confusing, very difficult to figure out where to click , also when you input a wrong email address it blocks your whole process of sending emails to others.
Their dedication to improvement is a positive sign for the company. There is a reason that they are the industry standard.
Mailchimp is the best, I have learned about their features, and they are perfect especially for a beginning business or business with a small following. They make it really easy for you to use.
It was great - I love them and suggest them to all friends getting started, I wouldn't trust any other company for a product in this price range and offering.
The templates are great and quite efficient. It's really easy to set up a campaign and the option to make a landing page right there is awesome.
This software is great for social media, has advanced features with it and allows you to have a free trial with it. The email campaign is very straight forward and easy to use.
I like the ease of use of this software and how you send 2000 emails for free before you transfer to a paid membership. They are a great company and have been in business for years.
I love to use mailchimp for email marketing most especiallly when i want to generate lead. THEIR Landing page is superb.
Its broad feature set and ease of use are an amazing help to a new company just getting started. If you're not looking for custom integration or transactional emails, this product is one of the best.
It has been a good experience, would recommend specially if you are just starting creating your newsletters and want to practice before spending a significant amount of money on this type of software.
The easy to read interface and the ease of printing. The hospitality from customer service is great.
Constant Contact logo
4.3
2.6K

We deliver success.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.2
Pros and Cons from Constant Contact users   
avatar
avatar
avatar
+15
They were very responsive and did a great job helping me figure out the best way to use the software. The Event tool was nice and make event management through the list easy to do.
Given the circumstances of the pandemic and not using the services to even log in during the last year, that was inconsiderate and unacceptable.
The data reporting on opens/clicks/etc. Is incredibly helpful to track which emails gain a good response and which time of the week works best to send to our audiences.
Very disappointing, frustrating, and countless email cammpaigns have been wasted due to Constant Contacts software rearranging and distoring the format of the original created email.
The program is easy to customize, There are plug and play templates as I like to call them. They look beautiful from the consumer side and are easy to understand from the creative side too.
I was disappointed when the dropped the event portion of their program and integrated with Eventbrite.
The software is easy to learn, use, and the templates for the emails are nice yet simple to customize. The feedback about open rates is good and it's easy to setup follow-up campaigns.
But advertised as a CRM and contact management to me. It is expensive for the purpose and you can not pay per use which is unfair to most.
The interface of this tool is very excellent, clean, and easy to use. It is helping me to send emails to my customers within just a few clicks—it is fully automated.
Whenever I have a question, the techs are so helpful and can direct me to exactly what I need. I also love that it can be integrated with Donor Perfect.
The price at the time was good. It was our first software for emails, so this had a lot of wow factors for us.
It is super easy to use and allows for quick emails out to contacts in the database. I love that you can schedule emails prior to as that allows me to plan ahead.
I love that it's so easy to use and integrates with websites, e-commerce platforms, etsy, and so much more. Customer support is awesome if you have any problems.
Always a great experience using Constant Contact ... and on the very rare occasion when I may have a question or concern, their Customer Support is excellent.
My overall experience with constant contact is pretty good. I found it to be one of the most user friendly.
I did appreciate how the software doesn't require a lot of checkboxes stating you have consent to use the list, and just trusts you.
The customized templates and reporting features are great, and well worth the cost, which I find to be very reasonable and minimal, compared to the ROI that I receive.
I've found it to be one of the easier platforms to create email campaigns on, and the reporting and analytics are more advanced. Also customer support is great.
They were very responsive and did a great job helping me figure out the best way to use the software. The Event tool was nice and make event management through the list easy to do.
Given the circumstances of the pandemic and not using the services to even log in during the last year, that was inconsiderate and unacceptable.
The data reporting on opens/clicks/etc. Is incredibly helpful to track which emails gain a good response and which time of the week works best to send to our audiences.
Very disappointing, frustrating, and countless email cammpaigns have been wasted due to Constant Contacts software rearranging and distoring the format of the original created email.
The program is easy to customize, There are plug and play templates as I like to call them. They look beautiful from the consumer side and are easy to understand from the creative side too.
I was disappointed when the dropped the event portion of their program and integrated with Eventbrite.
The software is easy to learn, use, and the templates for the emails are nice yet simple to customize. The feedback about open rates is good and it's easy to setup follow-up campaigns.
But advertised as a CRM and contact management to me. It is expensive for the purpose and you can not pay per use which is unfair to most.
The interface of this tool is very excellent, clean, and easy to use. It is helping me to send emails to my customers within just a few clicks—it is fully automated.
Whenever I have a question, the techs are so helpful and can direct me to exactly what I need. I also love that it can be integrated with Donor Perfect.
The price at the time was good. It was our first software for emails, so this had a lot of wow factors for us.
It is super easy to use and allows for quick emails out to contacts in the database. I love that you can schedule emails prior to as that allows me to plan ahead.
I love that it's so easy to use and integrates with websites, e-commerce platforms, etsy, and so much more. Customer support is awesome if you have any problems.
Always a great experience using Constant Contact ... and on the very rare occasion when I may have a question or concern, their Customer Support is excellent.
My overall experience with constant contact is pretty good. I found it to be one of the most user friendly.
I did appreciate how the software doesn't require a lot of checkboxes stating you have consent to use the list, and just trusts you.
The customized templates and reporting features are great, and well worth the cost, which I find to be very reasonable and minimal, compared to the ROI that I receive.
I've found it to be one of the easier platforms to create email campaigns on, and the reporting and analytics are more advanced. Also customer support is great.
They were very responsive and did a great job helping me figure out the best way to use the software. The Event tool was nice and make event management through the list easy to do.
Given the circumstances of the pandemic and not using the services to even log in during the last year, that was inconsiderate and unacceptable.
The data reporting on opens/clicks/etc. Is incredibly helpful to track which emails gain a good response and which time of the week works best to send to our audiences.
Very disappointing, frustrating, and countless email cammpaigns have been wasted due to Constant Contacts software rearranging and distoring the format of the original created email.
The program is easy to customize, There are plug and play templates as I like to call them. They look beautiful from the consumer side and are easy to understand from the creative side too.
I was disappointed when the dropped the event portion of their program and integrated with Eventbrite.
The software is easy to learn, use, and the templates for the emails are nice yet simple to customize. The feedback about open rates is good and it's easy to setup follow-up campaigns.
But advertised as a CRM and contact management to me. It is expensive for the purpose and you can not pay per use which is unfair to most.
The interface of this tool is very excellent, clean, and easy to use. It is helping me to send emails to my customers within just a few clicks—it is fully automated.
Whenever I have a question, the techs are so helpful and can direct me to exactly what I need. I also love that it can be integrated with Donor Perfect.
The price at the time was good. It was our first software for emails, so this had a lot of wow factors for us.
It is super easy to use and allows for quick emails out to contacts in the database. I love that you can schedule emails prior to as that allows me to plan ahead.
I love that it's so easy to use and integrates with websites, e-commerce platforms, etsy, and so much more. Customer support is awesome if you have any problems.
Always a great experience using Constant Contact ... and on the very rare occasion when I may have a question or concern, their Customer Support is excellent.
My overall experience with constant contact is pretty good. I found it to be one of the most user friendly.
I did appreciate how the software doesn't require a lot of checkboxes stating you have consent to use the list, and just trusts you.
The customized templates and reporting features are great, and well worth the cost, which I find to be very reasonable and minimal, compared to the ROI that I receive.
I've found it to be one of the easier platforms to create email campaigns on, and the reporting and analytics are more advanced. Also customer support is great.
Intercom logo
4.5
1K

Making internet business personal

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Intercom users   
avatar
avatar
avatar
+15
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
iContact logo
4.5
585

Email marketing , automation, and landing page software

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.6
Pros and Cons from iContact users   
avatar
avatar
avatar
+15
You can allow this program to deal with emails instead of answering each on yourself. It's really a wonderful program and a huge help with your email returns.
I had to double enter a lot of info with my fundraising software and then to i-contact. There was a lack of integration that I found frustrating.
I like its enhanced features and how easy it has been to adapt to it. I like the customer service representatives and their willingness to help and answer all my questions.
They tried to steal another month of billing and made me dispute with my CC company.
I enjoy that iContact is easy to use, intuitive, and a great price for all that is packed into what you get. You also get great customer service with them.
Even though the charity I worked with started using another service, iContact demanded payment for a period of time after we had made the switch. I personally found that in poor taste.
I like the preview and ability to send test message. I like the social media integration.
The features may be a little limited compared to Mail Chimp.
Great customer service experience. Quick and intelligent responses.
My experience with iContact was good and was the first email marketing software I ever used. It was very easy and quick to get started and set up an email campaign.
I contact is easy to use and great for emailing to different channels. It has many engaging features such as image, hyperlink, and video options.
Salesforce integration set up is easy, and customer service for any issues was very responsive.
Overall, iContact is great for sending our mass emails to our guests and we will continue to use for years to come.
I enjoy using IContact because it does what is set up to do and that is to send bulk emails to prospective buyers.