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monday.com   

1,597
Project Management Made Easy
monday.com is a versatile project management & collaboration tool to help you manage anything. Build structures, collaborate with your team, and get things done. Read more about monday.com
Project Management Made Easy
monday.com is a versatile project management & collaboration tool to help you manage anything. Build structures, collaborate with your team, and get things done. Read more about monday.com

GAIN   

24
Collaboration & approval workflow for social media managers
Gain is a social media collaboration tool that enables agencies, social media managers, and teams to plan, schedule, collaborate upon, and streamline their social media and content approval processes and publishing. Read more about GAIN
Collaboration & approval workflow for social media managers
Gain is a social media collaboration tool that enables agencies, social media managers, and teams to plan, schedule, collaborate upon, and streamline their social media and content approval processes and publishing. Read more about GAIN

Loomly   

135
Your Simple Social Media Calendar Tool
Loomly is a social media calendar management tool that aims to help teams create, optimize, preview, manage, boost, schedule and analyze content for social media channels including Facebook, Instagram, Twitter, Pinterest, Google+ & LinkedIn. Read more about Loomly
Your Simple Social Media Calendar Tool
Loomly is a social media calendar management tool that aims to help teams create, optimize, preview, manage, boost, schedule and analyze content for social media channels including Facebook, Instagram, Twitter, Pinterest, Google+ & LinkedIn. Read more about Loomly

eClincher   

201
Social media management tool for marketing and support
Complete solution to manage and automate all your social media accounts in one place (Facebook, Twitter, Instagram, LinkedIn, Google+, Pinterest, YouTube...) Read more about eClincher
Social media management tool for marketing and support
Complete solution to manage and automate all your social media accounts in one place (Facebook, Twitter, Instagram, LinkedIn, Google+, Pinterest, YouTube...) Read more about eClincher

Salesforce Marketing Cloud   

214
Stand out in Your Customer's Inbox
Meet Salesforce Marketing Cloud, the leading marketing solution to increase engagement with every consumer. Read more about Salesforce Marketing Cloud
Stand out in Your Customer's Inbox
Meet Salesforce Marketing Cloud, the leading marketing solution to increase engagement with every consumer. Read more about Salesforce Marketing Cloud

Bitrix24   

275
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24

Agile CRM   

292
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM

NiceJob  

51
Reputation management with reviews, social & SEO tools
NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! Read more about NiceJob
Reputation management with reviews, social & SEO tools
NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! Read more about NiceJob

Universe  

33
Building memories and experiences that last a lifetime.
Universe empowers thousands of individuals to monetize their idea, brand or business through events. Read more about Universe
Building memories and experiences that last a lifetime.
Universe empowers thousands of individuals to monetize their idea, brand or business through events. Read more about Universe

Cision  

44
PR, marketing and media relations software
Cision is a PR management, digital marketing and media relations software that serves a number of purposes. The software can be used for content marketing, influence identification, media monitoring and analytics, along with press release distribution. Read more about Cision Cision provides one of the most comprehensive global databases of media contacts and outlets, putting you in instant, direct contact with industry influencers.
PR, marketing and media relations software
Cision is a PR management, digital marketing and media relations software that serves a number of purposes. The software can be used for content marketing, influence identification, media monitoring and analytics, along with press release distribution. Read more about Cision Cision provides one of the most comprehensive global databases of media contacts and outlets, putting you in instant, direct contact with industry influencers.

Systum  

8
One platform to run your B2B or B2C business.
Distribution and B2B and B2C eCommerce companies use Systum’s CRM and platform to unify data and to improve customer service and operations. Read more about Systum
One platform to run your B2B or B2C business.
Distribution and B2B and B2C eCommerce companies use Systum’s CRM and platform to unify data and to improve customer service and operations. Read more about Systum

Hootsuite  

1,481
Social media management & scheduling
Hootsuite is a social media marketing tool for businesses to manage, schedule & track the engagement of their social content across all social media profiles. Read more about Hootsuite
Social media management & scheduling
Hootsuite is a social media marketing tool for businesses to manage, schedule & track the engagement of their social content across all social media profiles. Read more about Hootsuite

Buffer  

643
Social media management platform
Buffer helps users maintain a consistence presence on social media and drive results on social media. Read more about Buffer
Social media management platform
Buffer helps users maintain a consistence presence on social media and drive results on social media. Read more about Buffer

Mention  

217
Social Media Monitoring Built for Business.
Real-time social listening software that lets you find and engage with anyone talking about your brand or keyword on social media. Read more about Mention
Social Media Monitoring Built for Business.
Real-time social listening software that lets you find and engage with anyone talking about your brand or keyword on social media. Read more about Mention

Marketo  

508
Marketing automation for digital marketers
Marketo® provides a complete marketing software platform to businesses of all sizes with tools for marketing automation, campaign management, & lead nurturing. Read more about Marketo
Marketing automation for digital marketers
Marketo® provides a complete marketing software platform to businesses of all sizes with tools for marketing automation, campaign management, & lead nurturing. Read more about Marketo

SocialPilot  

275
Social media scheduling & analytics tool
SocialPilot is a social media marketing solution for social media professionals & agencies, which offers automated post scheduling, content discovery, & more. Read more about SocialPilot
Social media scheduling & analytics tool
SocialPilot is a social media marketing solution for social media professionals & agencies, which offers automated post scheduling, content discovery, & more. Read more about SocialPilot

Sprout Social  

307
Social Media Management Software for Business
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Small businesses can manage their entire social media presence from a single, intuitive platform. Twitter, Facebook, LinkedIn, Foursquare and more are managed via powerful tools to you listen, engage and grow their audien… Read more about Sprout Socialce - turning social connections into loyal customers.
Social Media Management Software for Business
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Small businesses can manage their entire social media presence from a single, intuitive platform. Twitter, Facebook, LinkedIn, Foursquare and more are managed via powerful tools to you listen, engage and grow their audien… Read more about Sprout Socialce - turning social connections into loyal customers.

Instagram  

158
Capture, edit, and share photos, videos, and messages
Instagram is a social networking app which lets users share photos & videos from their mobile phones, like posts, comment, send private messages, and more. Read more about Instagram
Capture, edit, and share photos, videos, and messages
Instagram is a social networking app which lets users share photos & videos from their mobile phones, like posts, comment, send private messages, and more. Read more about Instagram

Agorapulse  

92
Social media management for teams and agencies
With Agorapulse, businesses can manage their social media messages, schedule & publish content, identify key influencers, monitor social channels, & create insightful reports. The platform integrates with Facebook, Twitter, Instagram, YouTube, LinkedIn & Google+ for posting across multiple platforms… Read more about Agorapulse
Social media management for teams and agencies
With Agorapulse, businesses can manage their social media messages, schedule & publish content, identify key influencers, monitor social channels, & create insightful reports. The platform integrates with Facebook, Twitter, Instagram, YouTube, LinkedIn & Google+ for posting across multiple platforms… Read more about Agorapulse

Salesforce Social Studio  

214
Salesforce social media listening
Salesforce Social Studio is a social media listening software that helps businesses discover & analyze conversations about their brand across multiple channels. Read more about Salesforce Social Studio
Salesforce social media listening
Salesforce Social Studio is a social media listening software that helps businesses discover & analyze conversations about their brand across multiple channels. Read more about Salesforce Social Studio

Statusbrew  

68
Unified social media management
Statusbrew is a unified social media marketing & management platform for publishing content, monitoring conversations, growing audiences, reporting, to help businesses and agencies to get the best ROI for their social campaigns. Read more about Statusbrew
Unified social media management
Statusbrew is a unified social media marketing & management platform for publishing content, monitoring conversations, growing audiences, reporting, to help businesses and agencies to get the best ROI for their social campaigns. Read more about Statusbrew

CoSchedule  

62
Marketing calendar w/ social and project management
CoSchedule is an all-in-one marketing calendar for in house marketing teams, agencies, small businesses, solo entrepreneurs, and higher education. The cloud-based app can be used to build content, collaborate with team members, schedule social campaigns, and streamline execution. Read more about CoSchedule
Marketing calendar w/ social and project management
CoSchedule is an all-in-one marketing calendar for in house marketing teams, agencies, small businesses, solo entrepreneurs, and higher education. The cloud-based app can be used to build content, collaborate with team members, schedule social campaigns, and streamline execution. Read more about CoSchedule

Oktopost  

50
Easily manage and measure all of your B2B social media
Oktopost is the leading B2B social media marketing platform that enables marketers to publish and measure the effectiveness of their social media campaigns. Read more about Oktopost
Easily manage and measure all of your B2B social media
Oktopost is the leading B2B social media marketing platform that enables marketers to publish and measure the effectiveness of their social media campaigns. Read more about Oktopost

Hopper  

35
Automated planning & scheduling tool for Instagram
Hopper is an automated planning & scheduling tool for Instagram, enabling brands to create, plan, schedule & preview posts in advance, across multiple accounts. Read more about Hopper
Automated planning & scheduling tool for Instagram
Hopper is an automated planning & scheduling tool for Instagram, enabling brands to create, plan, schedule & preview posts in advance, across multiple accounts. Read more about Hopper

Snapchat  

34
Mobile messaging & multimedia platform
Snapchat is a messaging & multimedia mobile platform that allows users to communicate with customers, create vertical video ads, and manage campaigns. Read more about Snapchat
Mobile messaging & multimedia platform
Snapchat is a messaging & multimedia mobile platform that allows users to communicate with customers, create vertical video ads, and manage campaigns. Read more about Snapchat
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Social Media Marketing Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Social Media Marketing apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
76
76
Reviews 18/20
Integrations 18/20
Mobile 16/20
Functionality 17/20
Security 7/20
75
75
Reviews 19/20
Integrations 20/20
Mobile 16/20
Functionality 20/20
Security -/20
67
67
Reviews 14/20
Integrations 11/20
Mobile 14/20
Functionality 17/20
Security 11/20
57
57
Reviews 16/20
Integrations 8/20
Mobile 15/20
Functionality 18/20
Security -/20
56
56
Reviews 20/20
Integrations 5/20
Mobile 13/20
Functionality 18/20
Security -/20
52
52
Reviews 14/20
Integrations 12/20
Mobile 10/20
Functionality 16/20
Security -/20
51
51
Reviews 11/20
Integrations 3/20
Mobile 13/20
Functionality 13/20
Security 11/20
49
49
Reviews 14/20
Integrations 4/20
Mobile 14/20
Functionality 17/20
Security -/20
48
48
Reviews 15/20
Integrations 5/20
Mobile 13/20
Functionality 15/20
Security -/20
46
46
Reviews 15/20
Integrations 4/20
Mobile 12/20
Functionality 15/20
Security -/20
44
44
Reviews 13/20
Integrations 4/20
Mobile 13/20
Functionality 14/20
Security -/20
44
44
Reviews 12/20
Integrations 6/20
Mobile 13/20
Functionality 13/20
Security -/20
38
38
Reviews 12/20
Integrations 0/20
Mobile 12/20
Functionality 14/20
Security -/20
34
34
Reviews 8/20
Integrations 3/20
Mobile 13/20
Functionality 10/20
Security -/20
27
27
Reviews 9/20
Integrations 3/20
Mobile 4/20
Functionality 11/20
Security -/20

What is Category Leaders?

GetApp’s Category Leaders graphic identifies leading cloud-based software products in the Social Media Marketing software category. If you’re a business owner or decision-maker who is evaluating Social Media Marketing technology options for your company, Category Leaders is for you.

The ranking highlights key factors that small businesses should consider when assessing which software products may be right for them. These factors include user perception (“user reviews”), compatibility with other systems (“integrations”), mobile offerings (“mobile”), technical capabilities (“functionality”), and product security (“security”).

To create each Category Leaders ranking, our research team typically evaluates hundreds of products in any one category. The 10-15 with the highest scores become Category Leaders.

What makes a product eligible for Category Leaders?

Category Leaders is focused on the North American Social Media Marketing software market. To be eligible for inclusion, products must offer a core set of functionality, as determined by our research analysts, who provide coverage of and have familiarity with products in that market. Please see the “Functionality” section below for additional details on the core set of functionality we define for the Social Media Marketing market.

Since Category Leaders is intended to cover the Social Media Marketing market at large, individual analysts use their market experience and knowledge, existing market-based research, and small business software buyer needs analysis to assess an application’s suitability for a given category depending on whether it can reasonably be expected to be relevant to most small business buyers across industries searching for a system with a strong focus on Social Media Marketing capabilities.

In addition, a product must have at least 20 unique user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com, and getapp.com, and those reviews must be published within 18 months of the start of the analysis period. The analysis period for the Q1 2019 Category Leaders update is May 9, 2017 to November 9, 2018.

How are the scores calculated?

An app’s score is calculated using five unique data points, each scored out of 20, resulting in a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews

Review scores are calculated using weighted reviews collected from GetApp and its sister sites, Software Advice and Capterra. This score is based on average user ratings (on a scale from 1 to 5) of how satisfied users are with a product overall. The scoring includes ratings left within the previous 18-month period; ratings that are more recent are weighted more heavily.

The methodology calculates the percentile ranking for each product relative to all other products in the software category that have qualified for inclusion. That percentile ranking is then translated into a 1 to 20 score.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has. The first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms

Mobile scores are calculated based on the availability of an iOS and Android app. Five points are awarded for the presence of each app, with an additional 10 points awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated on a scale based on the category average for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn’t a native iOS or Android app, the product’s website is assessed using Google’s PageSpeed Insights to measure mobile usability. A score out of 100 is given, then scaled to a score out of 5 for a maximum of 5 points.

Functionality

Functionality scores are assigned based on a combination of two assessments: user ratings and functionality breadth data.

Fifty percent of the score is based on average user ratings on a scale from 1 to 5 of how satisfied users are with the product’s functionality. The scoring includes ratings left within the previous 18-month period; ratings that are more recent are weighted more heavily.

The methodology calculates the percentile ranking for each product relative to all other products in the software category that have qualified for inclusion. That percentile ranking is then translated into a 1 to 10 score.

The other 50% of the score is based on a functionality assessment of the product. For each software category, our research analysts define a core set of features that a product must offer, as well as additional “nice-to-have” common and optional features. For the Social Media Marketing category, we identify the following set of features:

  • Core features: social media integration, multiplatform publication, analytics and reporting.
  • Common features (at least two of the following): social listening, mobile access, content calendar, automated scheduling, social media monitoring, tagging/filtering.
  • Optional features: automated workflow, CRM integration, access roles and permissions, content library, custom URL tracking, content curation.

Products are assessed according to how many of those pre-defined features they offer, and products with more features receive a higher score. We use this data to calculate a product’s percentile ranking, which allows us to determine how products compare relative to one another rather than determine an absolute number.

All told, a vendor can receive up to 10 points based on user ratings and up to 10 points based on the features assessment for a total maximum score of 20 for “functionality.”

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry, supplemented by the expertise of our security research experts. Each answer in the 16-question survey is assigned a point value. The scoring then calculates the percentile ranking for each product relative to all other products in the software category that have qualified for Category Leaders consideration. That percentile ranking is then translated into a 1 to 20 score.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and functionality, respectively.

External Usage Guidelines

Providers must abide by the Category Leaders External Usage Guidelines when referencing Category Leaders content. Except in digital media with character limitations, the following disclaimer MUST appear with any/all Category Leaders reference(s) and graphic use:

GetApp Category Leaders constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates.

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