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Agilon One Donor CRM vs CharityEngine Comparison

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Overview

Category Leaders

Agilon One Donor CRM is a cloud-based donor relationship management and fundraising solution which assists nonprofits in...

CharityEngine all-in-one CRM is designed to grow & scale Nonprofits of all sizes. Get the best-in-breed tech, integration...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

100

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

149

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

5

4

3

2

1

16

22

7

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

3.9

5

4

3

2

1

9

2

6

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
58%
would recommend this app

Pros

Customer service ranks at the top for me. Agilon has always exceeded expectations in providing help in a friendly, courteous, prompt and positive way.
The best thing about this software is truly the support you get from the Agilon staff because if you have an issue, they will do whatever they can to remedy it. Their daily Helpdesk is fantastic.
They have a wide variety of functionality, especially with report distribution and validation of new data coming into the system, which I truly love. Data entry processes are clean and easy to follow.

Pros

And utilized CE as our on-line partner for fundraising with great results. The ease of use, affordability and support services are the keys to this products growth.
The growth and strength of this platform over the past 8+ year has been amazing.
Most reporting used by our team is straight to email, so it is nice to be able to start your day by seeing donor lists to email before you login to the secure site.

Cons

Also non data entry staff refuse to learn the product and they complain about it not working.
In our organization, lack of quality control in terms of data entry made the database prone with errors. Garbage in and garbage out.
No API, and the built-in support for querying is cumbersome, unintuitive, and enough of a pain to work with that I just dig into the database directly for our reporting.

Cons

We are still in "sandbox" mode after four months very poor, slow, unresponsive customer support, not intuitive or user-friendly. Lots of mistakes pulling in new donor data.
Tracking of changes to records is not captured as to who made changes and when which can be a problem.
The product was grossly over-sold by the sales team.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features49
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Alumni Management
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Attendance Management
  • Auction Management
  • Auto-Responders
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Click Tracking
  • Client Portal
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contribution Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import/Export
  • Database Support
  • Design Management
  • Direct Mail Management
  • Document Storage
  • Document Templates
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dues Management
  • Electronic Payments
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • For Nonprofits
  • Forms Management
  • Fraud Detection
  • Fundraising Management
  • GPS
  • Gamification
  • Gift Matching Management
  • Grant Management
  • HTML5 Technology
  • Help Desk Management
  • Historical Reporting
  • Image Library
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Management
  • Mailing List Management
  • Member Accounts
  • Member Database
  • Membership Management
  • Microsoft Outlook Integration
  • Milestone Tracking
  • Mobile Access
  • Mobile Giving
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Online Booking
  • Online Forms
  • Online Giving
  • Order Management
  • Order Processing
  • Order Tracking
  • PCI Compliance
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pledge Management
  • Preview Functionality
  • Process Control
  • Productivity Analysis
  • Project Management
  • Project Templates
  • Prospecting Tools
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Records Management
  • Recurring Giving
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Retention Management
  • SMS Marketing Managment
  • SMS Messaging
  • Sales Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Social Media Integration
  • Social Media Management
  • Social Media Monitoring
  • Social Promotion
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Transaction History
  • URL Customization
  • Video Management
  • Volunteer Management
  • Web Forms
  • Web Traffic Reporting
  • Website Analytics
  • Website Integration
  • Website Management
  • Workflow Management
  • eCommerce Management
  • Total features169
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Alumni Management
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Attendance Management
  • Auction Management
  • Auto-Responders
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Click Tracking
  • Client Portal
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contribution Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import/Export
  • Database Support
  • Design Management
  • Direct Mail Management
  • Document Storage
  • Document Templates
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dues Management
  • Electronic Payments
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • For Nonprofits
  • Forms Management
  • Fraud Detection
  • Fundraising Management
  • GPS
  • Gamification
  • Gift Matching Management
  • Grant Management
  • HTML5 Technology
  • Help Desk Management
  • Historical Reporting
  • Image Library
  • Interaction Tracking
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Management
  • Mailing List Management
  • Member Accounts
  • Member Database
  • Membership Management
  • Microsoft Outlook Integration
  • Milestone Tracking
  • Mobile Access
  • Mobile Giving
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Online Booking
  • Online Forms
  • Online Giving
  • Order Management
  • Order Processing
  • Order Tracking
  • PCI Compliance
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pledge Management
  • Preview Functionality
  • Process Control
  • Productivity Analysis
  • Project Management
  • Project Templates
  • Prospecting Tools
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Records Management
  • Recurring Giving
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Retention Management
  • SMS Marketing Managment
  • SMS Messaging
  • Sales Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Social Media Integration
  • Social Media Management
  • Social Media Monitoring
  • Social Promotion
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Transaction History
  • URL Customization
  • Video Management
  • Volunteer Management
  • Web Forms
  • Web Traffic Reporting
  • Website Analytics
  • Website Integration
  • Website Management
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations2
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier
  • Total integrations19
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • Stripe
  • Twitter
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Agilon One Donor CRM vs. CharityEngine

See how Agilon One Donor CRM and CharityEngine stack up against each other by comparing features, pricing, ratings, integrations, security & more.