Apricot vs CharityEngine Comparison

Overview

Apricot is a case management solution for nonprofit organizations of any size which supports a secure case management database,...

CharityEngine all-in-one CRM is designed to grow & scale Nonprofits of all sizes. Get the best-in-breed tech, integration...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$149.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.8

(32)

5

4

3

2

1

13

8

4

5

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
69%
would recommend this app

3.8

(18)

5

4

3

2

1

8

2

6

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
56%
would recommend this app

Pros

Having the capability to build graphics and bulletins on the fly is great for communicating importance/ sense of urgency with the data and goals.
Easy to use and very friendly, great application and integrates well with other applications.
Although I haven’t had the chance to try out all that many products focused on non-profits exlcusively, I would have to say this one is my favorite.

Pros

I am able to keep really good track of the donors I am responsible for, so CharityEngine is a very effective tool for me.
Each and every feature within CharityEngine continues to inspire individual growth within myself as the opportunities are endless.
Robust functionality that facilitates/addresses all of our fundraising, marketing and donor management needs. Very responsive customer support.

Cons

Although frustrating, this was digestible and perhaps the transition would work itself out. We recently learned that this isn't the only problem.
Poor customer service experience/ Lack of communication.
Not knowing where we are with issues that are in development for fixing problems.

Cons

We are still in "sandbox" mode after four months very poor, slow, unresponsive customer support, not intuitive or user-friendly. Lots of mistakes pulling in new donor data.
Tracking of changes to records is not captured as to who made changes and when which can be a problem.
Right now, going through the "callibration" period is extremely painful.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features36
  • ACH Payment Processing
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Assignment Management
  • Attendance Management
  • Auction Management
  • Audit Trail
  • Auto-Responders
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Billing & Invoicing
  • CRM Integration
  • Campaign Management
  • Campaign Scheduling
  • Case Management
  • Certification Management
  • Channel Management
  • Click Tracking
  • Client Portal
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Content Management
  • Contract Management
  • Credit Card Integration
  • Credit Card Processing
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Database Integration
  • Design Management
  • Direct Mail Management
  • Document Management
  • Document Templates
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Event Triggered Actions
  • File Management
  • Follow-up Scheduling
  • Forms Management
  • Forum / Discussion Board
  • Fraud Detection
  • GPS
  • GPS Integration
  • General Ledger
  • Geolocation
  • Grants Management
  • HTML5 Technology
  • Heatmap
  • Help Desk Management
  • History Tracking
  • Image Library
  • Landing Page Templates
  • Learning Management
  • Mailing List Management
  • Member Account Access
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Newsletter Management
  • Online Booking Integration
  • Order Confirmation
  • Order Management
  • Order Processing
  • Order Tracking
  • PCI DSS Compliance
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Preview Functionality
  • Process Control
  • Productivity Reporting
  • Project Management
  • Project Templates
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Records Management
  • Registration Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Retention Management
  • SMS Integration
  • SMS Marketing Managment
  • Sales Integration
  • Scheduled Reporting
  • Scheduling
  • Search Functionality
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Media Metrics
  • Social Network Marketing
  • Status Reporting
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Training Management
  • Transaction History
  • URL Customization
  • Video Management
  • Volunteer Management
  • Web Analytics
  • Web Forms
  • Web Traffic Reporting
  • Website Integration
  • Website Management
  • eCommerce Integration
  • eCommerce Management
  • Total features139
  • ACH Payment Processing
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Appointment Management
  • Assignment Management
  • Attendance Management
  • Auction Management
  • Audit Trail
  • Auto-Responders
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Billing & Invoicing
  • CRM Integration
  • Campaign Management
  • Campaign Scheduling
  • Case Management
  • Certification Management
  • Channel Management
  • Click Tracking
  • Client Portal
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Content Management
  • Contract Management
  • Credit Card Integration
  • Credit Card Processing
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Database Integration
  • Design Management
  • Direct Mail Management
  • Document Management
  • Document Templates
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Event Triggered Actions
  • File Management
  • Follow-up Scheduling
  • Forms Management
  • Forum / Discussion Board
  • Fraud Detection
  • GPS
  • GPS Integration
  • General Ledger
  • Geolocation
  • Grants Management
  • HTML5 Technology
  • Heatmap
  • Help Desk Management
  • History Tracking
  • Image Library
  • Landing Page Templates
  • Learning Management
  • Mailing List Management
  • Member Account Access
  • Microsoft Outlook Integration
  • Mobile Integration
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Newsletter Management
  • Online Booking Integration
  • Order Confirmation
  • Order Management
  • Order Processing
  • Order Tracking
  • PCI DSS Compliance
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Preview Functionality
  • Process Control
  • Productivity Reporting
  • Project Management
  • Project Templates
  • Purchase Order Management