Apricot vs Tracker Comparison

Overview

Apricot is a case management solution for nonprofit organizations of any size which supports a secure case management database,...

Tracker is a legal case management platform that helps justice agencies automate the entire litigation lifecycle, from point...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.8

(32)

5

4

3

2

1

13

8

4

5

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
69%
would recommend this app

5.0

(1)

5

4

3

2

1

1

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Having the capability to build graphics and bulletins on the fly is great for communicating importance/ sense of urgency with the data and goals.
Easy to use and very friendly, great application and integrates well with other applications.
Although I haven’t had the chance to try out all that many products focused on non-profits exlcusively, I would have to say this one is my favorite.

Pros

Cons

Although frustrating, this was digestible and perhaps the transition would work itself out. We recently learned that this isn't the only problem.
Poor customer service experience/ Lack of communication.
Not knowing where we are with issues that are in development for fixing problems.

Cons

  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features36
  • Accounting Integration
  • Ad hoc Reporting
  • Appointment Management
  • Assignment Management
  • Attendance Management
  • Audit Trail
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Campaign Management
  • Case Management
  • Certification Management
  • Compliance Management
  • Contact Management
  • Contract Management
  • Cost Analysis
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customizable Reporting
  • Dashboard Creation
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Event Management
  • Financial Analysis
  • Financial Management
  • Forms Management
  • Forum / Discussion Board
  • General Ledger
  • Geolocation
  • Goal Setting / Tracking
  • Grants Management
  • Heatmap
  • Learning Management
  • Newsletter Management
  • Project Management
  • Real Time Data
  • Real Time Reporting
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Risk Assessment
  • Scheduling
  • Self Service Portal
  • Single Sign On
  • Summary Reports
  • Survey Management
  • Task Management
  • Third Party Integration
  • Training Management
  • Volunteer Management
  • Total features27
  • Accounting Integration
  • Ad hoc Reporting
  • Appointment Management
  • Assignment Management
  • Attendance Management
  • Audit Trail
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Campaign Management
  • Case Management
  • Certification Management
  • Compliance Management
  • Contact Management
  • Contract Management
  • Cost Analysis
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customizable Reporting
  • Dashboard Creation
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Electronic Signature Capture
  • Event Management
  • Financial Analysis
  • Financial Management
  • Forms Management
  • Forum / Discussion Board
  • General Ledger
  • Geolocation
  • Goal Setting / Tracking
  • Grants Management
  • Heatmap
  • Learning Management
  • Newsletter Management
  • Project Management
  • Real Time Data
  • Real Time Reporting
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Risk Assessment
  • Scheduling
  • Self Service Portal
  • Single Sign On
  • Summary Reports
  • Survey Management
  • Task Management
  • Third Party Integration
  • Training Management
  • Volunteer Management

Integrations

  • Total integrationsN/A
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • SendGrid
  • Stripe
  • Twitter
  • Zapier
  • Total integrationsN/A
  • Authorize.net
  • Church Community Builder
  • Constant Contact
  • Eventbrite
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Raiser's Edge NXT
  • Salesforce Sales Cloud
  • SendGrid
  • Stripe
  • Twitter
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Apricot

Excellent tracking software

Reviewed 3 years ago

Overall great program!! Worth purchasing and using.

Pros

This software is an easy to understand and is a great help in order to track and input the individuals and groups you serve. It is easy to input individuals information and look up the information stored in the future.

Cons

Apricot is a software we have mainly used for tracking those we served and volunteers. We have not found the software to be an easy software to use for donors or tracking of finances.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Apricot

Apricot Reviewed by Staff Using for Re-Entry Ministry

Reviewed a year ago

Would definitely recommend for those in Re-Entry ministry. It has enabled us to serve our participants better. Just know that you will need another platform for CRM work.

Pros

It is a great tool for case management. It allows us to track many data points, keep updated records and next steps for participants.

Cons

It would be great if it also had CRM functions. The infrastructure is there under the hood, but not easily customizable to track various donor interactions, merge with mail chimp, etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Apricot

Great product and easy to customize.

Reviewed 3 years ago

This helped us take our organization to the next level since we can now track and report data on our program.

Pros

My favorite thing about this product is the ability to customize and build your own system. We had to move from a dead Access database but needed something affordable that we could customize. We purchased this product to manage our program outcomes but since it is so easy to customize we have expanded the use of the product to other areas. Customer service is incredible, the best I have experienced...

Cons

I really cannot think of anything I do not like about the software. Maybe that it works the best in Google Chrome and I prefer to use Firefox. The use of the software is accessible from any browser but the programmers prefer Chrome so that is where you get the best user experience.

Vendor response

Thank you for the great feedback! We are thrilled that you are happy and are committed to continuing to exceed your expectations. It's why we love what we do!

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Apricot

I am still getting use to the software. It is hard to go in and edit the form.

Reviewed 3 years ago

Overall, the software comes highly recommended and I will recommend it to other sister companies.

Pros

It gives reports of all services rendered to the population we service. It a convenient was to keep track of all of the files. We can go paperless.

Cons

Only the administrator is allowed to see everything beyond the page being worked on. More than one user should be allowed to see everything.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Apricot

Started strong with CTK Technology, but Social Solutions is all about the profits from non-profits

Reviewed a year ago

Apricot should be able to track all client program activity, assessments, expenses, case management, and outcomes. We have only recently had our system re-designed after two years of not being able to do what we needed, so we haven't seen this level of performance yet. This is our first month online with the correctly re-designed system. Since we are having to manually migrate data, we will still not be able to pull more than monthly data for a while even though we signed contracts for Apricot almost four years.

Pros

It is customizable to your needs. It had a user-friendly design with CTK Technology. CTK was very knowledgeable about their product and focused on helping non-profits with their tracking needs.

Cons

Social Solutions bought out CTK right before we signed the contract. They didn't have knowledgeable staff and so our system was designed poorly and never functioned properly. We had to hire an outside contractor that had many years of experience with Apricot (under CTK Tech) to re-design our system this year. When we tried to get Social Solutions to migrate the last two years of data that wouldn't populate correctly, they wanted to charge us a permanent monthly fee to transfer the data from their Apricot design to our newly re-designed forms in Apricot. So we are having to manually transfer two years of data. They have also recently increased their annual fees significantly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Apricot

Great Tool to track clients and students

Reviewed 2 years ago

Best tool we've found in the 4 years of running our school

Pros

Very thorough product with a great deal amount of functions. We have an online school and need to capture a lot of data for the students that enroll. The type of school we have demands we have constant interaction with them. This is tool has allowed us to create customized forms to enroll and track to our needs. We can also have online enrollments automatically create records we have embed into our website. Their library of information is extremely helpful and valuable. Also you can purchase an import tool to allow you to import from your present data into Apricot.

Cons

It's very robust and requires learning but not as difficult as Salesforce which is why we chose this. However, be prepared to take time to learn and take advantage of live chats with customer support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Apricot

Poor communication and overpriced for small non-profit case management.

Reviewed 2 years ago

We are a small non-profit that has been using Apricot Essentials for our case management needs for the past year. Initially we were satisfied with the customizable features and ability to track and organize case notes. However, as our organization grew we realized that we had software needs that Apricot didn't fill. Not only did our the renewal specialist somehow miss our appointment to try to cancel...

Pros

Customized features, Adequate case management

Cons

Poor customer service experience/ Lack of communication

Overall Rating
  • Ease of use
  • Customer support

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Apricot

Excellet Adaptable System

Reviewed 7 years ago

We utilize Apricot to collet data for the students, employers and partners from five states in our grant project. Over all Apricot has been very easy to roll out to staff, use day to day for staff, have student access from remote locations and build data reports. We are more limited by our thinking of the possible uses of the system, than the system itself. Pros: You do not need to be a programmer...

Pros

No pros were added to this review

Cons

No cons were added to this review

Apricot vs. Tracker

See how Apricot and Tracker stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.