Apricot Social Solutions Reviews - Page 2

This software is easy to use and can gather great information for reporting. Real-time updates across the platform. Cloud access anywhere!

It is expensive and can be confusing to make changes. Reporting is great, but filters can be limiting at times, and not being able to filter a single input in 2 different ways is challenging at times.

Apricot provides the Merced Rescue Mission with a data base that helps us track the progress and outcomes of every participant in our variety of programs. Apricot also tracks our donor giving. Apricot is a flexible system that meets all our needs for compliance and also is HIPPA compliant.

Apricot is an extremely versatile system and we find no negatives.

I like that we can house our case management and our screening tool in one place.

I do not like that it is not as intuitive as we'd like it to be. That 1 user in the Connect app, cannot access multiple children's profiles.

I like that someone without a database background can easily come in and start building forms and reports. The articles on how to build forms and reports are written for the non-technical audiance.

As a person with high technical experience the system feels limiting. Knowing how to write queries, I feel it very limiting when have to drag and drop, and cannot write case statements, and temp tables.

Access to customized data reports for presentation to Board of Directors and Donors

My Data Management Specialist is concerned about the multiple changes in tech support

The best thing about Apricot is how incredibly customizable it is. We can build any forms or reports we need in house and as soon as it is requested as opposed to only having a set of forms to choose from or having to go to a developer to have items built.

Some parts of Apricot are not always the most intuitive or user friendly.

It is customizable to your needs. It had a user-friendly design with CTK Technology. CTK was very knowledgeable about their product and focused on helping non-profits with their tracking needs.

Social Solutions bought out CTK right before we signed the contract. They didn't have knowledgeable staff and so our system was designed poorly and never functioned properly. We had to hire an outside contractor that had many years of experience with Apricot (under CTK Tech) to re-design our system this year. When we tried to get Social Solutions to migrate the last two years of data that wouldn't populate correctly, they wanted to charge us a permanent monthly fee to transfer the data from their Apricot design to our newly re-designed forms in Apricot. So we are having to manually transfer two years of data. They have also recently increased their annual fees significantly.

Customer Service is excellent through Manage services. They are always willing to make my problem so much better.

I wish I was told from the start that you have to buy the WHOLE package with managed services and Platinum package in order to have the best case management and experience.

The ability to build the workflow according to our needs and adapt them as we continue to grow. Report features save a LOT of time for grant reports

While the price is high for nonprofits, we have found it to be worth it. It isn't always user-friendly in the sense of being intuitive, but our staff has adapted fairly well.

The best feature of Apricot is the reporting. It is decently easy to build and run specific reports. A report can be created for just about all of your needs.

Because we did not build our program from scratch, there are some things that we cannot change.

Once you get the hang of the software, it is fairly simple to use. The layout of the database is clean and easy to read, and for most of my usage, I have not experienced major setbacks when using Apricot.

Apricot gives you the options to create forms for your database, however I find the form builders to be very confusing. There are few options for layouts in the form builder as well as confusing language. For a beginner site builder I would have preferred a more simplistic approach. There seems to also be no options to my knowledge for duplicating forms or moving data that's already there to another form, which would be helpful.

The ability to run customizable reports and create unique forms with relative ease.

Apricot hasn't evolved at the same pace of the industry but once you are bought in it's difficult to move on to another software provider.

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This software is easy to use and navigate.

There are several limitations that we previously had with our ACCESS based software. There are several spots that we require lots of clicks.

It gives reports of all services rendered to the population we service. It a convenient was to keep track of all of the files. We can go paperless.

Only the administrator is allowed to see everything beyond the page being worked on. More than one user should be allowed to see everything.

Simple-to-understand form structure. They use a "Folder" concept to help you understand how the data is organized. Easy to link data from one folder to another. The form builder has a lot of simple but powerful features (like automated "Other" fields). The report engine is simple enough for most modestly tech savvy folk. And probably my favorite is the security controls...you can build security sets that inherit from other security sets. Saves a lot of time.

There's a lot of whitespace that seems unnecessary. Means you might have to scroll a while. Reporting/exporting data is good, but not quite as powerful as some other products.

It gets all of the details we need, filed into a pretty easy to access format

I hate that I have to type in most of the info at least twice because it doesn't save from one page to the other

I like the ability to create forms and reports to meet customized business needs. I also like the robust knowledge center.

Features seem to be rolled out without enough testing to ensure they work. The ability to create forms and reports, while initially a plus, ends up seeming like more of a negative because so many features don't quite work correctly in conjunction with each other. Additionally, when using customer support, it is quite common to receive differing, and contrary, answers to the same question.

Amy, we appreciate your honesty and are sorry that this is your experience using Apricot. We'd very much like to learn more details about how forms and reports are working together or with other features. Our Director of Client Success would like to talk to you to learn more about your concerns so they can be addressed. Please respond to this message if you'd like to talk to her. Thank you.

Very thorough product with a great deal amount of functions. We have an online school and need to capture a lot of data for the students that enroll. The type of school we have demands we have constant interaction with them. This is tool has allowed us to create customized forms to enroll and track to our needs. We can also have online enrollments automatically create records we have embed into our website. Their library of information is extremely helpful and valuable. Also you can purchase an import tool to allow you to import from your present data into Apricot.

It's very robust and requires learning but not as difficult as Salesforce which is why we chose this. However, be prepared to take time to learn and take advantage of live chats with customer support.

This software is highly functional and affordable for the value it has to offer. You can select different software package depending on your non-profit needs. Very user friendly

When first getting this software there is a lot of setting up and creating forms which does request a lot of alternation and time commitment.

Although I haven’t had the chance to try out all that many products focused on non-profits exlcusively, I would have to say this one is my favorite. It is customizable and includes so many different features that it can truly be your all in one non-profit management software.

The initial setup and learning process required in order to get into a good rythmn and efficiently use all features is pretty long and time consuming but worth it in the end.

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Easy to use. The program allows you to measure outcomes easily, which is helpful to provide to donors.

It took a lot of time to set up out soft ware program, specifically for our organization. There is little customer support for this process.