App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Bonterra Case Management Logo

Case management software for nonprofits of any size

Bonterra Case Management Reviews - Page 6

Filter reviews by

Overall rating


Company size


Industry


Time used


176 reviews

Recommended

AB
AvatarImg

Anthony B.

Nonprofit Organization Management, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great product

Reviewed 3 months ago

Helps me to stay on my veterans whereabouts.

Pros

Helps me to stay on my veterans whereabouts.

Cons

Not enough color options to adjust for my eyesight.

LJ
AvatarImg

Laverne J.

Nonprofit Organization Management, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Case notes

Reviewed 3 months ago

Wonderful experience You can write your papers in the context that’s needed feedback It’s great to learn and grow

Pros

I like that you can get to each page discreetly you’re right your case, notes, clearly express and submit without any problem Very simplistic.

Cons

That you can’t save the notes you can write, but you can’t save notes and a little more space to write notes Some notes can be very long given a little bit more limitation would be great

Vendor response

Laverne, we're thrilled you find our case note system simplistic and easy to use! We hear you on the need for more space and saving options - we're always looking to improve, so your feedback helps us make Bonterra even better for dedicated professionals like you.

ME
AvatarImg

Morgan E.

Individual & Family Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great!

Reviewed 3 years ago
Pros

This software is easy to use and navigate.

Cons

There are several limitations that we previously had with our ACCESS based software. There are several spots that we require lots of clicks.

AF
AvatarImg

Albert F.

Music, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

my honest review

Reviewed 3 months ago
Pros

everything being in one place. sometimes seems cluttered but need to learn

Cons

sometimes seems like too much in one place

Vendor response

Albert, we appreciate your honest review - we're always working to strike the perfect balance between comprehensive features and a clean, intuitive interface to empower amazing users like you.

pP
AvatarImg

priscilla P.

Government Administration, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

I am still getting use to the software. It is hard to go in and edit the form.

Reviewed 7 years ago

Overall, the software comes highly recommended and I will recommend it to other sister companies.

Pros

It gives reports of all services rendered to the population we service. It a convenient was to keep track of all of the files. We can go paperless.

Cons

Only the administrator is allowed to see everything beyond the page being worked on. More than one user should be allowed to see everything.

AvatarImg
AvatarImg

John B.

Computer Software, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Just Switched to Apricot. Love It So Far

Reviewed 6 years ago

Worked on another product for a long long time (which is also very good and powerful). Moved over to Apricot recently, and have been very pleased. It's not quite as powerful as the other product, but it's more user-friendly, and also a lot less expensive.

Pros

Simple-to-understand form structure. They use a "Folder" concept to help you understand how the data is organized. Easy to link data from one folder to another. The form builder has a lot of simple but powerful features (like automated "Other" fields). The report engine is simple enough for most modestly tech savvy folk. And probably my favorite is the security controls...you can build security sets that inherit from other security sets. Saves a lot of time.

Cons

There's a lot of whitespace that seems unnecessary. Means you might have to scroll a while. Reporting/exporting data is good, but not quite as powerful as some other products.

GD
AvatarImg

Greg D.

Civic & Social Organization, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent tool

Reviewed 6 months ago
Pros

Excellent support team. Good flexibility

Cons

Cost. Complex to set up. Liked the name Apricot much better!

KR
AvatarImg

Kevin R.

Nonprofit Organization Management, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Review of

Reviewed 2 months ago

Overall it is a good system but i do believe like stated above their are somethings that could be better but that goes with anything

Pros

I like the system as a whole but their are some bug that need worked out

Cons

I would like to see more point blank categories for some things. I would also like to see more reports offered

MD
AvatarImg

Monica D.

Nonprofit Organization Management, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My experience

Reviewed 3 months ago

Overall it's been good, currently having to adjust to the new changes being made.

Pros

The ease of use. I enjoy having one platform to use that is inclusive.

Cons

Sometimes it is difficult to locate certain tabs, being able to bold the most common used tabs would be beneficial.

MS
AvatarImg

Misty S.

Legal Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Not very user friendly

Reviewed 6 years ago
Pros

It gets all of the details we need, filed into a pretty easy to access format

Cons

I hate that I have to type in most of the info at least twice because it doesn't save from one page to the other

TS
AvatarImg

Terri S.

Hospital & Health Care, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Case Management Review

Reviewed 3 months ago

Our outside consultant is great and has been able to figure out most of our needs. The Bonterra online chat is very helpful and they usually respond quickly. So far so good.

Pros

The robust capabilities to create the data and then report on it.

Cons

If you don't have a well versed IT department, it's sometimes difficult set up forms and reports. We are grateful to have an outside consultant to help us, but it sure isn't free.

NL
AvatarImg

Nick L.

Religious Institutions, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great Tool to track clients and students

Reviewed 6 years ago

Best tool we've found in the 4 years of running our school

Pros

Very thorough product with a great deal amount of functions. We have an online school and need to capture a lot of data for the students that enroll. The type of school we have demands we have constant interaction with them. This is tool has allowed us to create customized forms to enroll and track to our needs. We can also have online enrollments automatically create records we have embed into our website. Their library of information is extremely helpful and valuable. Also you can purchase an import tool to allow you to import from your present data into Apricot.

Cons

It's very robust and requires learning but not as difficult as Salesforce which is why we chose this. However, be prepared to take time to learn and take advantage of live chats with customer support.

SW
AvatarImg

Sarah W.

Nonprofit Organization Management, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great platform!

Reviewed 3 months ago

I really enjoy it, it is my first time using a platform like this.

Pros

I like that it is user friendly and it's very easy to find what you are looking for.

Cons

I don't like that it's sometimes unclear where you have to click to get where you need to go.

MP
AvatarImg

Michele P.

501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Apricot User Review

Reviewed 6 years ago
Pros

This software is highly functional and affordable for the value it has to offer. You can select different software package depending on your non-profit needs. Very user friendly

Cons

When first getting this software there is a lot of setting up and creating forms which does request a lot of alternation and time commitment.

KB
AvatarImg

Kelly B.

11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Efficient and friendly

Reviewed 2 months ago

It has been easy to navigate and makes my work day easier.

Pros

Bonterra has an easy flow and awesome support services.

Cons

I definetly struggled early on with timing out and remebering to save. I would love a larger save reminder!

GT
AvatarImg

Gina T.

1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

All in one non-profit management/database software - highly recommend

Reviewed 6 years ago
Pros

Although I haven’t had the chance to try out all that many products focused on non-profits exlcusively, I would have to say this one is my favorite. It is customizable and includes so many different features that it can truly be your all in one non-profit management software.

Cons

The initial setup and learning process required in order to get into a good rythmn and efficiently use all features is pretty long and time consuming but worth it in the end.

LT
AvatarImg

LaShero T.

Nonprofit Organization Management, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

User Friendly!

Reviewed 3 months ago

My overall experience has been very positive, Bonterra Case Management is so friendly.

Pros

I thoroughly enjoy the ease of use of Bonterra Case Management.

Cons

There is not anything that I dislike about Bonterra Case Mangement.

DM
AvatarImg

Derrick M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Social Solutions' is Skyrocketing Apricot Pricing

Reviewed 8 years ago

In using Apricot (under its previous owner CTK) for years, we couldn't have said enough wonderful things about it. It was affordable, flexible, and robust in its capability. Furthermore, customer service was top notch and had quick response rates. Unfortunately since Social Solutions has bought out CTK, it has fallen apart in several ways. First, the system has never been this unstable. We've had about a dozen service interruptions in the past 2 months (records not being searchable, secure web forms crashed, system lag and/or downtime, etc.). Although frustrating, this was digestible and perhaps the transition would work itself out. We recently learned that this isn't the only problem. As it turns out, Social Solutions has now quadrupled its pricing model and so a system that used to cost about $6000 under CTK is now well over $20,000 under Social Solutions. The system hasn't really changed and so there hasn't been a tripling in the quality of service, which in fact quality of service has gone down since the transition. On top of all of this, existing subscribers prior to the transition will be hit with a 10% increase in their contracts year over year until it reaches their current pricing model. Needless to say, Social Solutions took a wonderful product and drove it into the ground!

Pros

No pros were added to this review

Cons

No cons were added to this review

TH
AvatarImg

Tinisha H.

Individual & Family Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

n/a

Reviewed 3 years ago

Positive

Pros

Ease of end user use and adaptability for multiple programs

Cons

Sometimes the tier 1 and tier 2 can be a challenge

Vendor response

Thank you, Tinisha, for taking the time to give us a review. Regarding Tier 1 and 2, do you know about our resource library that has many articles and videos that can hopefully help make it less challenging? https://intercom.help/apricot-articles/en/?q=Tier+1, Feel free to reach out to me if this doesn't address your need and I'll connect you with someone who can help.

KK
AvatarImg

Kris K.

Nonprofit Organization Management, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The need for bonterra

Reviewed 7 months ago

It stayed very similar so it was easy to use daily and didn’t get confusing for someone who has used the previous system for years!

Pros

The switch was very seamless! It made it a very easy transition!

Cons

I didn’t really see a big issue during the development so it did not pose any issues! It did take away our ability to add or change some options when putting information into a clients account.

SL
AvatarImg

Sarah L.

Facilities Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great case management review

Reviewed 3 months ago

I really enjoy it the experience and learning more of what Bonterra is about.

Pros

very clear and understand to follow along with

Cons

Not having an option for more interaction

EP
AvatarImg

Erin P.

Religious Institutions, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Great Program- Poor Customer Service

Reviewed 7 years ago
Pros

Easy to use. The program allows you to measure outcomes easily, which is helpful to provide to donors.

Cons

It took a lot of time to set up out soft ware program, specifically for our organization. There is little customer support for this process.

WC
AvatarImg

Wendy C.

1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Apricot was less than peachy

Reviewed 8 years ago

It was just 'ok'. There are so many things they can do differently to make it a much better, smoother running product!

Pros

No pros were added to this review

Cons

No cons were added to this review

CS
AvatarImg

Christopher S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Very useful and responsive system and support

Reviewed 11 years ago

We have been using Apricot for perhaps 3 months now in some form. We switched from the old CTK ODM system, and the switch has been managed extremely well. The data forms and reports were done correctly, and the technical support is responsive and of very high quality. The new Apricot system is super easy to use, very flexible to individualize, and also easy to control in terms of access. We area large state and national system, and have data that includes clinical, educational, training, fiscal, and evaluation information. We have found it very easy to not only create very simple and easy forms, but very powerful and flexible reporting options. We have even used the system to promote funding through grants and contracts, being able to give funders assurances that real-time monitoring of program data is possible. We have staff using the system with little or no formal education/training in data to highly sophisticated Ph.D. folks who use data systems all of the time. This one is our favorite, and the most powerful opportunity for us is our future use of online connectivity to powerful statistical packages. Kudos to Apricot for designing a system that is flexible, powerful, and affordable.

Pros

No pros were added to this review

Cons

No cons were added to this review

Kr
AvatarImg

Karla r.

Hospital & Health Care, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

informe digital

Reviewed 2 months ago

me parece muy buena solución para manejo de datos en lineal y que lo podemos utilizar muchas personas a la vez en diferentes partes del mundo

Pros

que podamos muchas personas utilizar la plataforma a la vez

Cons

hasta el momento no he encontrado algo que no me guste de la plataforma

Showing original review in Spanish. See translation