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Rachel P.
Religious Institutions, 11-50 employees
Used daily for less than 6 months
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Excellent experience. Superb customer service!!!
I appreciate that this software is easy to use and that the layout is user friendly for everyone of every age in our church family.
The back end of updating things can be a little tricky to initially figure out. I would like to be able to rearrange "list links" without deleting and manually reordering them. I also wish it was compatible with our existing database for attendance and check-in purposes.
Hi Rachel- thank you for taking the time to leave a review! We are glad to hear that your aware3 tools are easy to use and help you connect with your church family. We appreciate your partnership!
Kyle B.
Religious Institutions, 11-50 employees
Used daily for 1-2 years
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The most frustrating part has been not being able to "talk" to someone when I'm trying to make a change or do something i haven't done before. (We've had it going on two years and I havn't been able to talk to a human via phone since we went live.) I have to email and always get a reply that is most likely a link to a 'help page' that may or may not help. Consequently, I probably don't use all the functions the app offers.
We like our app. it is predominately used for worship notes, bible, giving, and sign-ups.
It's not very intuitive. (Please see my comments in overall experience.)
Hi Kyle - We appreciate your feedback about this! Please know that you can reach out to our team at support@aware3.com and we can schedule a call with you at any point. Hopefully we can connect soon for a brainstorming/retraining call, if you're up for it!